Baker Furniture Georgetown

From: R [redacted] JENNIFER< [redacted] @ [redacted] .com>Date: Fri, Jan 13, at 3:PMSubject: Reference ID: [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Dear [redacted] , In response to the customer’s complaint regarding her experience at our showroom in 2016, I am submitting the attached documentation for further considerationNumerous unsuccessful attempts had been made by the contracted, local delivery company to reach [redacted] It was because of that situation that I reached out to [redacted] to verify the contact number that she had providedThe date and time stamped e mail with that statement is attachedI have attached a copy of the customer’s sales order which reflects the price paid for the item along with the receipt for the purchase as well as the receipt for the refunded amount issued on August 31, It would appear that the handwritten letter of acknowledgement and copy of the return receipt did not reach [redacted] I will be certain to send the follow up letter and receipt via registered mailI am deeply sorry that [redacted] had such an unpleasant experience with usThe amount of her purchase was in fact, previously refunded to her on the same credit card that was used for the purchaseIt is my intention to send a separate communication to [redacted] to express my sincere regret regarding the entire situationI will be sure forward a copy of that to you as wellPlease let me know if there is any additional information I need to be aware ofThank you for your timeRespectfully, Jen R*** Jen R*** Showroom Manager_______________________________________________________________________Ba...⇄ Furniture at Georgetown/ M StNW, Washington, D.C20007' ###-###-#######-###-#### [redacted] @ [redacted] .com

From: R[redacted] JENNIFER<[redacted].com>Date: Fri, Jan 13, 2017 at 3:58 PMSubject: Reference ID: [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Dear [redacted], In response to the customer’s complaint regarding her experience at our showroom in 2016, I am...

submitting the attached documentation for further consideration. Numerous unsuccessful attempts had been made by the contracted, local delivery company to reach [redacted]. It was because of that situation that I reached out to [redacted] to verify the contact number that she had provided. The date and time stamped e mail with that statement is attached. I have attached a copy of the customer’s sales order which reflects the price paid for the item along with the receipt for the purchase as well as the receipt for the refunded  amount issued on August 31, 2016. It would appear that the handwritten letter of acknowledgement and copy of the return receipt did not reach [redacted].  I will be certain to send the follow up letter and receipt via registered mail. I am deeply sorry that [redacted] had such an unpleasant experience with us. The amount of her purchase was in fact, previously refunded to her on the same credit card that was used for the purchase. It is my intention to send a separate communication to [redacted] to express my sincere regret regarding the entire situation. I will be sure forward a copy of that to you as well. Please let me know if there is any additional information I need to be aware of. Thank you for your time. Respectfully, Jen R[redacted] Jen R[redacted]   Showroom Manager_______________________________________________________________________Ba...⇄ Furniture at Georgetown/ 3330 M St. NW,  Washington, D.C. 20007' ###-###-####6 ###-###-#### [redacted].com