BalkanBuy.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection c This response is outrageous, but not surprisingTHE FACT THAT BALAKN BUY IS BLAMING ME THE CUSTOMER FOR THEIR ERROR IS ABSURDThe website does state they only ship on Mondays or Tuesdays, my husband and I placed our order on a SUNDAYWe attempted to immediately contact Balkan Buy when we did not receive our orderTHE OWNER AWKNOWLEDGED THROUGH EMAIL THEY HAVE COMMUNICATION PROBLEMS .WHATEVER THAT MEANSWe EXHAUSTED ALL RESOURCES AVAILABLETHE PHONE NUMBER ON THE BALKAN BUY SITE DID NOT WORKNO ONE EVER PICKED UP THE PHONE OR RESPONDED TO OUR VOICE MESSAGESWE EMAILED BALKAN BUY ON THEIR WEBSITE USING THEIR CONTACT FORM AND NEVER EVER RECEIVED A RESPONSEUNTIL WE FILED A COMPLAINT WITH THE Revdex.com WE RECEIVED A RESPONSE WITHIN HOURS ALTHOUGH POLITE THE OWNER [redacted] SEEMED UNCONCEREND THAT WE HAD NOT RECEIVED OUR LARGE ORDER OF ALMOST $200.00, BUT SHE SAID SHE WOULD INVESTIGATE THE SITUATITIONLATER SENT US A TRACKING NUMBER CLAIMING THE PACKAGE WAS DELIVERED, TO OUR HOUSETHE OWNER DID NOT PROPERLY REVIEW THE INFORMATION AND IT WAS I THE CUSTOMER WHO INFORMED HER THE PACKAGE WAS DELIVERED TO THE WRONG ADDRESS IN THE WRONG STATE THE OWNER CLAIMED TO BE UNAWARE OF THE COMPLAINTS WE HAD FILED WITH THE Revdex.comWHEN WE DID FINALLY RECEIVE THE PACKAGE THE CABBAGE WAS SPOILED AND SHE OFFERED A REFUNDNONE OF THE FOOD WAS PROPERLY PACKAGEDTHE MEATS ALTHOUGH SMOKED HAVE STICKERS ON THE PACKAGE STATING REFRGERATION IS REQUIREDBALKAN BUY IS AN UNRELIABLE, AWFUL COMPANY TO DO BUSINESS WITH, DO NOT TRUST BALAKAN BUYTHEY HAVE BEEN IN BUSINESS OVER YEARS AND THE ONLY REVIEWS ON THE Revdex.com AND THE INTERNET ARE ALL NEGATIVE! BEWARE! omments below] Regards, [redacted]

We ship once a week, as is clearly stated on all our website pages If a customer misses the deadline, this impacts delivery This order was mistakenly shipped to New Hampshire The customer notified us about two weeks after ordering that they had not received their order We investigated and put in a shipping request to ship to them Unfortunately, the shipping for that week had already passed The customer did get their order and acknowledged that in an e-mail

We ship once a week, as is clearly stated on all our website pages.  If a customer misses the deadline, this impacts delivery.  This order was mistakenly shipped to New Hampshire.  The customer notified us about two weeks after ordering that they had not received their order.  We...

investigated and put in a shipping request to ship to them.  Unfortunately, the shipping for that week had already passed.  The customer did get their order and acknowledged that in an e-mail.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection c This response is outrageous, but not surprising. THE FACT THAT BALAKN BUY IS BLAMING ME THE CUSTOMER FOR THEIR ERROR IS ABSURD. The website does state they only ship on Mondays or Tuesdays, my husband and I placed our order on a SUNDAY. We attempted to immediately contact Balkan Buy when we did not receive our order. THE OWNER AWKNOWLEDGED THROUGH EMAIL THEY HAVE COMMUNICATION PROBLEMS….WHATEVER THAT MEANS. We EXHAUSTED ALL RESOURCES AVAILABLE. THE PHONE NUMBER ON THE BALKAN BUY SITE DID NOT WORK. NO ONE EVER PICKED UP THE PHONE OR RESPONDED TO OUR VOICE MESSAGES. WE EMAILED BALKAN BUY ON THEIR WEBSITE USING THEIR CONTACT FORM AND NEVER EVER RECEIVED A RESPONSE. UNTIL WE FILED A COMPLAINT WITH THE Revdex.com WE RECEIVED A RESPONSE WITHIN 24 HOURS.  ALTHOUGH POLITE THE OWNER [redacted] SEEMED UNCONCEREND THAT WE HAD NOT RECEIVED OUR LARGE ORDER OF ALMOST $200.00, BUT SHE SAID SHE WOULD INVESTIGATE THE SITUATITION. LATER SENT US A TRACKING NUMBER CLAIMING THE PACKAGE WAS DELIVERED, TO OUR HOUSE. THE OWNER DID NOT PROPERLY REVIEW THE INFORMATION AND IT WAS I THE CUSTOMER WHO INFORMED HER THE PACKAGE WAS DELIVERED TO THE WRONG ADDRESS IN THE WRONG STATE.  THE OWNER CLAIMED TO BE UNAWARE OF THE COMPLAINTS WE HAD FILED WITH THE Revdex.com. WHEN WE DID FINALLY RECEIVE THE PACKAGE THE CABBAGE WAS SPOILED AND SHE OFFERED A REFUND. NONE OF THE FOOD WAS PROPERLY PACKAGED. THE MEATS ALTHOUGH SMOKED HAVE STICKERS ON THE PACKAGE STATING REFRGERATION IS REQUIRED. BALKAN BUY IS AN UNRELIABLE, AWFUL COMPANY TO DO BUSINESS WITH, DO NOT TRUST BALAKAN BUY. THEY HAVE BEEN IN BUSINESS OVER 20 YEARS AND THE ONLY REVIEWS ON THE Revdex.com AND THE INTERNET ARE ALL NEGATIVE! BEWARE! omments below. ]
Regards,
[redacted]