Barc Electric Cooperative

This company takes full advantage of the fact that you cannot switch to [redacted] power company [redacted] reportedly has better customer service and has a lower deposit requirementIf I could get service from any other power company I would

A claim was filed by [redacted] on 8/ She disagreed over a $deposit installment charged to her account Her claim number is [redacted] .Result of Internal Investigation: Assessment of deposit installation was proper and in compliance with our Terms and Conditions on file with the State Corporation Commission However, there appear to have been mitigating factors including, according to customer, slow mail delivery service BARC too has noticed a changed in mail delivery service Resolution of Matter: BARC reversed the $deposit amount from her bill as per customer’s request Gave all benefit of doubt to customer about mailing of check Customer has decided to use one of our branch locations for making payments in the future, something we strongly encourage Customer was pleased with our handling of situation No further action required We ask that claim be closed [redacted] BARC Electric CooperativeManager of Finance & Member Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Background: A claim was filed by [redacted] on 8/31.  She disagreed over a $40 deposit installment charged to her account.  Her claim number is [redacted].Result of Internal Investigation: Assessment of deposit installation was proper and in compliance with our Terms and Conditions on...

file with the State Corporation Commission.  However, there appear to have been mitigating factors including, according to customer, slow mail delivery service.  BARC too has noticed a changed in mail delivery service.  Resolution of Matter:  BARC reversed the $40 deposit amount from her bill as per customer’s request.  Gave all benefit of doubt to customer about mailing of check.  Customer has decided to use one of our 15 branch locations for making payments in the future, something we strongly encourage.  Customer was pleased with our handling of situation.  No further action required.  We ask that claim be closed.
[redacted]BARC Electric CooperativeManager of Finance & Member Services

This company takes full advantage of the fact that you cannot switch to [redacted] power company. [redacted] reportedly has better customer service and has a lower deposit requirement. If I could get service from any other power company I would.

We have followed up on this complaint and worked with the customer.  The issue involved payment arrangements for delinquent balances due.  Customer’s service began January 4, 2016.  A total of $150 was paid on account shortly after being setup.  Thereafter were no payments...

subsequently made on account until 4/18/2016.  The account became delinquent and was subject to disconnect.Our standard practice is to not make payment arrangements on accounts (basically loans) until the customer 1st establishes a credit history with us.  However, our staff still worked with customer and made arrangements to help him avoid a disconnect.  They went above and beyond for customer.  When customer couldn’t keep arrangement, he asked for an extension.  We said no.  This led to customer contacting Revdex.com.Subsequent Action:After a long discussion with customer on 4/21, customer and company mutually agreed to extend arrangement 4 days, until 4/28.  Customer was informed that no further arrangements will be made and that it is critical that arrangements be kept.  He owes an additional $131.51.  Furthermore, customer will bill again on the date of next payment.Customer accepted terms and was very appreciative of action.  I believe this closes Revdex.com complaint.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: For the last few months, I have had billing issues with BARC Electric in [redacted]. In May, I sent two checks with a total of $92.13 in the mail to BARC. I gave enough time for the checks to arrive. The people we rent from called and said that we had not made a payment and BARC had left them a message. I called that evening and was told that they never received my payment. I immediately paid with my debit card and asked if it was common for them not to receive customers' payments. The lady told me that they had been having difficulty getting mail on time and that customers had been complaining. We paid June's bill and I don't believe that there were any hiccups. At the end of June, BARC cashed the checks from May in the amount of $92.13. I went to [redacted] in [redacted] and paid the bill for July. Once I realized that BARC had already received the $92.13 from May, I called BARC and was told by a woman in the billing office that I only owed $36.27 for my August bill. On August 15, 2015, my husband and I went and each paid $20 at [redacted] to cover the amount that we were told we owed, which would have left us a few dollars to the good. We received the bill for September and it has a fee of $40 added because BARC says that our bill was past due. The issues with the billing has been BARC's issue, not ours. We have paid our bill every month that we have lived at that residence. I cannot help BARC's mailing issues or the fact that I contacted their office to ask what I owe and then I pay that amount, however, they then tell me it was the wrong amount and I am past due a certain amount of money and I owe that in addition to a $40 fee.Desired Settlement: I request that BARC Electric Cooperative remove the $40 fee from the account.

Business

Response:

Background: A claim was filed by [redacted] on 8/31. She disagreed over a $40 deposit installment charged to her account. Her claim number is [redacted].Result of Internal Investigation: Assessment of deposit installation was proper and in compliance with our Terms and Conditions on file with the State Corporation Commission. However, there appear to have been mitigating factors including, according to customer, slow mail delivery service. BARC too has noticed a changed in mail delivery service. Resolution of Matter: BARC reversed the $40 deposit amount from her bill as per customer’s request. Gave all benefit of doubt to customer about mailing of check. Customer has decided to use one of our 15 branch locations for making payments in the future, something we strongly encourage. Customer was pleased with our handling of situation. No further action required. We ask that claim be closed.

[redacted]BARC Electric CooperativeManager of Finance & Member Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I received a billing statement yesterday from barc electric saying that I owed 301.39 and if I didn't pay it by April 7th they're going to stop my electricity. I've never been billed for this 301 till yesterday so I called them they gave me to the 24th of April I would like to have just four more days that way I can cover two pay periods with my paychecks l told them my situation that I work at a resort and the slow period has just ended. I also had sent them 75.00 before I even got a billing statement I asked them what was there billing address the lady named [redacted] gave it to me I don't know if they put it towards my statement or not. I just them to let me make two installments like phone companies do they're asking for 481.51 by April 24th if they'd give me four more days to the 28th I can do it with ease the hotel wouldn't lay people off they just gave us enough to make ends meat.Desired Settlement: I just want them to understand and work with me I'm a stand up person I don't try to get out of not paying my way through life I want to pay them I just wanted four more extra days that's it. If I'm wrong for asking then so be it. I've been hit very hard with bills I'm just starting a tax settlement with the IRS I have to pay my lawyer 500.00 down payment this pay period coming around that's why I'm asking for the extra days is that to much I'm not going anywhere

Business

Response:

We have followed up on this complaint and worked with the customer. The issue involved payment arrangements for delinquent balances due. Customer’s service began January 4, 2016. A total of $150 was paid on account shortly after being setup. Thereafter were no payments subsequently made on account until 4/18/2016. The account became delinquent and was subject to disconnect.Our standard practice is to not make payment arrangements on accounts (basically loans) until the customer 1st establishes a credit history with us. However, our staff still worked with customer and made arrangements to help him avoid a disconnect. They went above and beyond for customer. When customer couldn’t keep arrangement, he asked for an extension. We said no. This led to customer contacting Revdex.com.Subsequent Action:After a long discussion with customer on 4/21, customer and company mutually agreed to extend arrangement 4 days, until 4/28. Customer was informed that no further arrangements will be made and that it is critical that arrangements be kept. He owes an additional $131.51. Furthermore, customer will bill again on the date of next payment.Customer accepted terms and was very appreciative of action. I believe this closes Revdex.com complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This company takes full advantage of the fact that you cannot switch to [redacted] power company. [redacted] reportedly has better customer service and has a lower deposit requirement. If I could get service from any other power company I would.

Review: My electrical service was turned of on 6/11/2013, for a bill of $311.00 it was turned of on a Tuesday but I was told I would have till Friday 6/14/2013. I put $320.00 on a prepaid card called and was told it was now $466.00 which was on Monday 6/17/2013. I called this morning and was told the bill is $528.00 6/18/2013. and that if that was not paid before 3:00 P.M. this isnt a payday loan how can they charge almost $100.00 a day interest. This not rightDesired Settlement: Billing to be adjusted to the correct amount. I am sending letters to local government, and to my congressman. I plan to start a facebook book page to see how many other people have been robed by this company. then we will proceed to a class action law suit for the return of these over charges.

Business

Response:

This customer established this account in February 2013. No payments on the account were made through the customer’s May 2013 electric billing. On 5/14/2013, the customer was issued a disconnect notice. On 6/3/13, a partial payment was made against the balance in arrears. Per the attached letter, we extended the disconnection date for the customer provided they pay the arrears balance plus current amount due by 6/11/2013. No payment was received, and customer was disconnected on 6/13/2013. The basis for disconnection was the failure to pay by the extended deadline. On 6/26/2013, customer was reconnected after all balances due were paid.