1/26/To : Revdex.comWe received a letter in regards to the complaint case ID# [redacted] My Company : Bath & Floor Stiles Incwith MHIC #***, As you are aware our company is active and in good standing with MHIC ,Revdex.com and any other consumer affairs since we've been in the business.As per our contract with the referenced client, we have furnished all the items, obtained all Anne Arundel county required permits for each trade, and inspected as per the requirement's codes, all has been completed and passed Further, guidelines as well as the customer satisfaction has been our objective and first priority.In terms of client’s complaint;Access panel being shut is not true, there is molding trim on top of the access panel as requested per owner to disguise the visual appearance of access panel, this can be easily accessible as desired in any given moment, we offered to show whenever they need itif they want more of a standard access we will be happy to do itFaucet failure is a manufacturer defect, we phoned the [redacted] Manufacturer and obtained replacement cartridges which was sent directly to the client and it was queued for replacementBathroom accessories was offered at compliments of Bath and Floor Stiles, set screw must of gotten lost at the time of installation but definitely not worth writing about we will glad to fixTub Drain did not constitute any defects nor any abnormalities it just the way they are made.Further, we will collaborate with your office's and attempt to contact the customer to rectify any concerns they have.Best Regards, Tony C
This letter, is regarding to the complaint of our customer [redacted] about cork flooring job done by Bath and Floorstiles Incat his residentWe have contacted the manufacturer's representative to contact the customer and inspect the cork flooringWe are waiting for his input to this matter Cork floor has warranty for the structural defectThe usual problem with natural wood flooring products are cupping or crowning from excessive moisture, however as an expert myself, it looks like a misuse caseCustomer owns a lb., oversized dogWhich we believe might be the explanation of the missing chunks in the cork floorAs you might know the cork flooring is a natural, organic product, Soft on touch with no pet warranty and bring this important piece of information to all our customer's attention at the sales timeAfter the inspection manufacturer's Representative will provide the detailed report to offices of Revdex.com and to the consumer as well.Thanks For your attention,???? G
1/26/To : Revdex.comWe received a letter in regards to the complaint case ID# [redacted] My Company : Bath & Floor Stiles Incwith MHIC #***, As you are aware our company is active and in good standing with MHIC ,Revdex.com and any other consumer affairs since we've been in the business.As per our contract with the referenced client, we have furnished all the items, obtained all Anne Arundel county required permits for each trade, and inspected as per the requirement's codes, all has been completed and passed Further, guidelines as well as the customer satisfaction has been our objective and first priority.In terms of client’s complaint;Access panel being shut is not true, there is molding trim on top of the access panel as requested per owner to disguise the visual appearance of access panel, this can be easily accessible as desired in any given moment, we offered to show whenever they need itif they want more of a standard access we will be happy to do itFaucet failure is a manufacturer defect, we phoned the [redacted] Manufacturer and obtained replacement cartridges which was sent directly to the client and it was queued for replacementBathroom accessories was offered at compliments of Bath and Floor Stiles, set screw must of gotten lost at the time of installation but definitely not worth writing about we will glad to fixTub Drain did not constitute any defects nor any abnormalities it just the way they are made.Further, we will collaborate with your office's and attempt to contact the customer to rectify any concerns they have.Best Regards, Tony C
This letter, is regarding to the complaint of our customer [redacted] about cork flooring job done by Bath and Floorstiles Incat his residentWe have contacted the manufacturer's representative to contact the customer and inspect the cork flooringWe are waiting for his input to this matter Cork floor has warranty for the structural defectThe usual problem with natural wood flooring products are cupping or crowning from excessive moisture, however as an expert myself, it looks like a misuse caseCustomer owns a lb., oversized dogWhich we believe might be the explanation of the missing chunks in the cork floorAs you might know the cork flooring is a natural, organic product, Soft on touch with no pet warranty and bring this important piece of information to all our customer's attention at the sales timeAfter the inspection manufacturer's Representative will provide the detailed report to offices of Revdex.com and to the consumer as well.Thanks For your attention,???? G