Baymont Inn and Suites East Windsor

I am willing to close this matter I accept the free credit for next yr taxes and thank them for improving their service and treatment of me and getting me the needed form Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11533806, and find that this resolution is satisfactory to me Regards, T [redacted] ***

Complaint: I am rejecting this response because: form states its necessary to file formIt took a week for me to speak to T [redacted] and it was on the end of the business week of holidayhe stated and offered tax filings free next yeari agreedthe form I needed has been provided but wasnt filed as it should have been fault of the software companyit hopefully should be a zero impact matterI am mostly in agreement with them on the material issues and I just wanted a bit of time to confirm things were square with entities that needed the form filedFiscally next yrs taxes is a reasonable thingi just want to wait and verify please Regards, T [redacted] ***

Thank you very much for for bringing this mater to our attentionMrB*** has been a valued customer of FileYourTaxes.com since he the tax year. The matter, as we explained to him, in summary was as follows: MrB*** asked us for a form that was not part of his tax return but was
requested from him by a non tax agency, which he chose not to identifyIn view of the fact that this was an unusual request and we had to generate form for this specific purpose, multiple levels of customer and technical service was involvedNormally, for such services and additional product, our Post Filing Services product had to have been purchaseNevertheless, wee accommodated Mr.B*** based on on our lasting relationship without additional cost. We wish to reiterate our desire to serve MrB*** in the years come as we have don so for may years in the pastTo this end we extended additional services to him on complimentary basisWe discussed this matter with him on 06/30/over the phone and were under the impression that that he would recall his complaint to Revdex.com upon reflection for a day or so Regarding the Desired Settlement:The form was not a necessary for form filing and was required for a an unknown purpose, other than filing of a tax returnThe accounts are normally commented regardless of the name of the person answering the phoneAny customer service person can follwith an open ticketThe services were provided as promisedAdditional services were provided at no costTherefore no refund is due for tax filing cost for in this c

Complaint: 11533806
I am rejecting this response because: form 1095 states its necessary to file 8962 form. It took a week for me to speak to T[redacted] and it was on the end of the business week of holiday. he stated and offered tax filings free next year. I agreed. the form I needed has been provided but wasnt filed as it should have been fault of the software company... it hopefully should be a zero impact matter. I am mostly in agreement with them on the material issues and I just wanted a bit of time to confirm things were square with entities that needed the form filed. Fiscally next yrs taxes is a reasonable thing. I just want to wait and verify please. 
Regards,
T[redacted]

I am willing to close this matter I accept the free credit for next yr taxes and thank them for improving their service and treatment of me and getting me the needed form
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11533806, and find that this resolution is satisfactory to me.
Regards,
T[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted]9   [redacted]   Thank you for notifying our office of the concern filed by [redacted] at the Baymont Inn and Suites property in East Windsor, CT.   To assist in reaching a...

resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before October 6, 2017. As a company, we’re committed to delivering a great experience with every stay with us.   If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.   Best Regards,   [redacted]

Thank you for the follow-up.   The matter, as we explained to Mr B[redacted], again in summary was as follows:   Mr. B[redacted] asked us for a tax form that per the Internal Revenue Service (IRS) instructions and publications is not part of his tax return. He stated that this form was requested from him by a non-tax agency. He did not provide us the name of this non-tax agency.   Our systems are built to follow the IRS forms and instructions. Since he requested a form that is not part of his tax return, this required exception processing and additional time for us to consider if it was possible to fulfill his request, and how we could accommodate it. The IRS Form 8962 omission was proper. We cannot be held to an arbitrary standard of another organization with which Mr. B[redacted] is engaged. If the other organization is requesting information from him, he must provide it, but we cannot be expected to generate forms or information other than what is required by the IRS or state tax agency, as he only paid us for the construction of a federal and state tax return.   Here is the excerpt from Instructions for IRS Form 8962, which we provided to Mr. B[redacted] previously:   “Who Must FileYou must file Form 8962 with your income tax return (Form 1040, Form 1040A, or Form 1040NR) if any of the following apply to you. You are taking the PTC. APTC was paid for you or another individual in your tax family.APTC was paid for an individual (including you) for whom you told the Marketplace you would claim a personal exemption and neither you nor anyone else claims a personal exemption for that individual. See Individual you enrolled for whom no taxpayer will claim a personal exemption  under Lines 12 through 23—Monthly Calculation, later.If any of the circumstances above apply to you, you must file an income tax return and attach Form 8962 even if you are not otherwise required to file. You must use Form 1040, Form 1040A, or Form 1040NR. If you are filing Form 8962, you cannot file Form 1040EZ, Form 1040NR-EZ, Form 1040-SS, or Form 1040-PR.If someone else enrolled an individual in your tax family in coverage, and APTC was paid for that individual’s coverage, you must file Form 8962 to reconcile the APTC. You need to obtain a copy of the Form 1095-A from the person who enrolled the individual.”   Since this Mr B[redacted] indicated this form was not included as part of his return, he did not provide information during the return construction process that met the IRS standard of “Who Must File,” and correctly the form was not made available to him.   In view of the fact that this was an unusual request and we had to generate a tax form for this specific purpose, multiple levels of customer and technical service was involved. Normally, for such services an additional product purchase is required. This other product, Post Filing Services, provides for additional services from us after a tax return is filed. Even though Mr. B[redacted] did not purchase this product, we accommodated Mr. B[redacted] based on on our lasting relationship without additional cost.   We wish to reiterate our desire to serve Mr. B[redacted] in the years come as we have done so for may years in the past. To this end we extended additional services to him on complimentary basis. We discussed this matter with him on 06/30/2016 over the phone and he indicated that he would recall his complaint to Revdex.com upon reflection for a day or so. Based on his perceived intent to recall his complaint, we also offered a free return for Mr. B[redacted] for next year. This offer for complementary service was contingent upon withdrawing of his complaint wit Revdex.com as we discussed with him.   Regarding the Desired Settlement: The form was not a necessary part of his tax return per IRS instructions. His use of this form is required for a an unknown purpose, other than filing of a tax return. He purchased our service for a tax return filing, and not for unknown future purposes. The software performed correctly. It is not relevant what Mr,B[redacted] does with an agency outside of tax filing or what other responsibilities he may have beyond us. Based on the conversation Mr. B[redacted] had with Timur, in that we offered him a free tax return filing with the understanding that we could have no further involvement with the outside organization and that this Revdex.com complaint would be redacted without our involvement in it, we will standby offer to Mr B[redacted] for free service next season provided that he brings this matter to a final and un-rebuttable close, in writing through Revdex.com, no later than Friday, July 8, 2016.