Beachballs.com

We believe our initial response to the complaint is sufficient in this particular case and anything additional would not resolve their complaint or provide any additional informationWe are, however, unsure where Mr [redacted] is receiving his information on "Days" that is mentioned for Purchase OrdersThose terms or payment terms on not listed, nor have those terms ever been listedRegardless, we have requested that Mr [redacted] provide any evidence that he is a valid representative of the educational institution originally mentioned and have not received any documentation Please let us know if you have further questions or concerns thanks

We received an order from Mr [redacted] on Saturday, September 12, at 8:a.mfor Beach Balls of various sizes and colors totaling $2,with free shippingMr [redacted] opted to use the "Internal Use Only" selection to make a "Purchase Order"This feature is available to allow educational institutions and/or businesses the ability to place orders without using an instant payment via credit cards or PayPalUsing this feature provides all detailed information on the request such as the product(s) requested and shipping information and also holds the inventory for a particular customerAs is customary practice, we contact the customer requesting an official "Purchase Order" to be emailed or faxed to varify the validity of the order and -- depending on the quantity -- once an official "PO" is provided from a valid educational institution or business, the order is shipped and invoicedLarger purchases generally require more validation and, in most cases, the order is held until a payment is receivedThe process has been successful in most all purchase orders as we try to make the purchasing of our products as easy as possible for educational institutions and businesses that we have a history withThe order from Mr [redacted] (#57006) needed to be verified and we requested an official Purchase Order from the named " [redacted] " on Monday, September 14, Mr [redacted] stated in an email, after placing the order, that he is the owner of [redacted] and stated he is unsure if any additional information is needed to complete the orderWe responded on Monday morning that Mr [redacted] can mail a check to our address to complete the orderMr [redacted] then questioned how purchase orders work which was explained in a follemailWe also requested an official Purchase Order from the learning center and mentioned that upon receipt of payment, the order would be shippedMr [redacted] provided an address and mentioned this is all he has used with other companies to place ordersWe did not receive an official purchase order and, upon further review, the address did not match up to any educational institutionWe followed up with an explanation of the purchase order process that we have used and the process other educational institutions have used with usMr [redacted] then followed up by requesting a cancellation of the order and indicated legal action against us because we would not ship his order without payment and without any valid documentationUpon request, we cancelled the orderMr [redacted] then followed up indicating that he worked for another company that received our product purchased in a similar fashionWhile we cannot prove any relationship, there was an order on June 29, for $1,from a company in the same state that was accidentally shipped prior to receiving paymentAll attempts to contact that customer have failed but our customer service department continues to pursue that issueWe do not know if these two orders are related but we cannot ship an order of this size without prepaymentA final email was received from Mr [redacted] but never responded to that indicated legal action against our companyAny and all additional emails from Mr [redacted] are now forwarded to legal for review if neededAny requested documentation from Mr [redacted] has been met with a "threatening" tone in the opinion of our Customer Service Manager (***) with no follon those requests in terms of valid informationWe simply cannot ship an order of that size without prepayment or a history of valid purchases [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.they have admitted to sending shipments before payment was receivedTheir terms are DaysIf they refuse to cooperate then they should not have the option for purchase orderAs it stands, if they do not follow their terms of from shipment received then they are dealing fraudulently and must be stopped.
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Not impressedThe company couldn't make my timeline for delivery even though they promisedThen I was told to "refuse delivery" from FedEx to get the product returned for a refund, since the event already passed when I received my deliveryWhen the refund was processed, it was only a partial refund!! First and last time customer

We received an order from Mr. [redacted] on Saturday, September 12, 2015 at 8:13 a.m. for 520 Beach Balls of various sizes and colors totaling $2,136.00 with free shipping. Mr. [redacted] opted to use the "Internal Use Only" selection to make a "Purchase Order". This feature is available to allow...

educational institutions and/or businesses the ability to place orders without using an instant payment via credit cards or PayPal. Using this feature provides all detailed information on the request such as the product(s) requested and shipping information and also holds the inventory for a particular customer. As is customary practice, we contact the customer requesting an official "Purchase Order" to be emailed or faxed to varify the validity of the order and -- depending on the quantity -- once an official "PO" is provided from a valid educational institution or business, the order is shipped and invoiced. Larger purchases generally require more validation and, in most cases, the order is held until a payment is received. The process has been successful in most all purchase orders as we try to make the purchasing of our products as easy as possible for educational institutions and businesses that we have a history with. The order from Mr. [redacted] (#57006) needed to be verified and we requested an official Purchase Order from the named "[redacted]" on Monday, September 14, 2015. Mr. [redacted] stated in an email, after placing the order, that he is the owner of [redacted] and stated he is unsure if any additional information is needed to complete the order. We responded on Monday morning that Mr. [redacted] can mail a check to our address to complete the order. Mr. [redacted] then questioned how purchase orders work which was explained in a follow-up email. We also requested an official Purchase Order from the learning center and mentioned that upon receipt of payment, the order would be shipped. Mr. [redacted] provided an address and mentioned this is all he has used with other companies to place orders. We did not receive an official purchase order and, upon further review, the address did not match up to any educational institution. We followed up with an explanation of the purchase order process that we have used and the process other educational institutions have used with us. Mr. [redacted] then followed up by requesting a cancellation of the order and indicated legal action against us because we would not ship his order without payment and without any valid documentation. Upon request, we cancelled the order. Mr. [redacted] then followed up indicating that he worked for another company that received our product purchased in a similar fashion. While we cannot prove any relationship, there was an order on June 29, 2015 for $1,606.57 from a company in the same state that was accidentally shipped prior to receiving payment. All attempts to contact that customer have failed but our customer service department continues to pursue that issue. We do not know if these two orders are related but we cannot ship an order of this size without prepayment. A final email was received from Mr. [redacted] but never responded to that indicated legal action against our company. Any and all additional emails from Mr. [redacted] are now forwarded to legal for review if needed. Any requested documentation from Mr. [redacted] has been met with a "threatening" tone in the opinion of our Customer Service Manager ([redacted]) with no follow-up on those requests in terms of valid information. We simply cannot ship an order of that size without prepayment or a history of valid purchases.     [redacted]

We believe our initial response to the complaint is sufficient in this particular case and anything additional would not resolve their complaint or provide any additional information. We are, however, unsure where Mr. [redacted] is receiving his information on "30 Days" that is mentioned for Purchase Orders. Those terms or payment terms on not listed, nor have those terms ever been listed. Regardless, we have requested that Mr. [redacted] provide any evidence that he is a valid representative of the educational institution originally mentioned and have not received any documentation.   Please let us know if you have further questions or concerns.   thanks

We received an order from Mr. [redacted] on Saturday, September 12, 2015 at 8:13 a.m. for 520 Beach Balls of various sizes and colors totaling $2,136.00 with free shipping. Mr. [redacted] opted to use the...

"Internal Use Only" selection to make a "Purchase Order". This feature is available to allow educational institutions and/or businesses the ability to place orders without using an instant payment via credit cards or PayPal. Using this feature provides all detailed information on the request such as the product(s) requested and shipping information and also holds the inventory for a particular customer. As is customary practice, we contact the customer requesting an official "Purchase Order" to be emailed or faxed to varify the validity of the order and -- depending on the quantity -- once an official "PO" is provided from a valid educational institution or business, the order is shipped and invoiced. Larger purchases generally require more validation and, in most cases, the order is held until a payment is received. The process has been successful in most all purchase orders as we try to make the purchasing of our products as easy as possible for educational institutions and businesses that we have a history with. The order from Mr. [redacted] (#57006) needed to be verified and we requested an official Purchase Order from the named "[redacted]" on Monday, September 14, 2015. Mr. [redacted] stated in an email, after placing the order, that he is the owner of [redacted] and stated he is unsure if any additional information is needed to complete the order. We responded on Monday morning that Mr. [redacted] can mail a check to our address to complete the order. Mr. [redacted] then questioned how purchase orders work which was explained in a follow-up email. We also requested an official Purchase Order from the learning center and mentioned that upon receipt of payment, the order would be shipped. Mr. [redacted] provided an address and mentioned this is all he has used with other companies to place orders. We did not receive an official purchase order and, upon further review, the address did not match up to any educational institution. We followed up with an explanation of the purchase order process that we have used and the process other educational institutions have used with us. Mr. [redacted] then followed up by requesting a cancellation of the order and indicated legal action against us because we would not ship his order without payment and without any valid documentation. Upon request, we cancelled the order. Mr. [redacted] then followed up indicating that he worked for another company that received our product purchased in a similar fashion. While we cannot prove any relationship, there was an order on June 29, 2015 for $1,606.57 from a company in the same state that was accidentally shipped prior to receiving payment. All attempts to contact that customer have failed but our customer service department continues to pursue that issue. We do not know if these two orders are related but we cannot ship an order of this size without prepayment. A final email was received from Mr. [redacted] but never responded to that indicated legal action against our company. Any and all additional emails from Mr. [redacted] are now forwarded to legal for review if needed. Any requested documentation from Mr. [redacted] has been met with a "threatening" tone in the opinion of our Customer Service Manager ([redacted]) with no follow-up on those requests in terms of valid information. We simply cannot ship an order of that size without prepayment or a history of valid purchases.     [redacted] [redacted]

Review: I ordered a purchase order form them as many other people have before. They refused to work with me. They said they needed more info but yet I have talked to 7 other people who have done purchase orders from them and they never asked them for more info. They are a fraud. All I want is my order. Their terms are 30 days to pay. I can pay in 15 days.Desired Settlement: All I want is my order. Their terms are 30 days to pay. I can pay in 15 days.

Business

Response:

We received an order from Mr. [redacted] on Saturday, September 12, 2015 at 8:13 a.m. for 520 Beach Balls of various sizes and colors totaling $2,136.00 with free shipping. Mr. [redacted] opted to use the "Internal Use Only" selection to make a "Purchase Order". This feature is available to allow educational institutions and/or businesses the ability to place orders without using an instant payment via credit cards or PayPal. Using this feature provides all detailed information on the request such as the product(s) requested and shipping information and also holds the inventory for a particular customer. As is customary practice, we contact the customer requesting an official "Purchase Order" to be emailed or faxed to varify the validity of the order and -- depending on the quantity -- once an official "PO" is provided from a valid educational institution or business, the order is shipped and invoiced. Larger purchases generally require more validation and, in most cases, the order is held until a payment is received. The process has been successful in most all purchase orders as we try to make the purchasing of our products as easy as possible for educational institutions and businesses that we have a history with. The order from Mr. [redacted] (#57006) needed to be verified and we requested an official Purchase Order from the named "[redacted]" on Monday, September 14, 2015. Mr. [redacted] stated in an email, after placing the order, that he is the owner of [redacted] and stated he is unsure if any additional information is needed to complete the order. We responded on Monday morning that Mr. [redacted] can mail a check to our address to complete the order. Mr. [redacted] then questioned how purchase orders work which was explained in a follow-up email. We also requested an official Purchase Order from the learning center and mentioned that upon receipt of payment, the order would be shipped. Mr. [redacted] provided an address and mentioned this is all he has used with other companies to place orders. We did not receive an official purchase order and, upon further review, the address did not match up to any educational institution. We followed up with an explanation of the purchase order process that we have used and the process other educational institutions have used with us. Mr. [redacted] then followed up by requesting a cancellation of the order and indicated legal action against us because we would not ship his order without payment and without any valid documentation. Upon request, we cancelled the order. Mr. [redacted] then followed up indicating that he worked for another company that received our product purchased in a similar fashion. While we cannot prove any relationship, there was an order on June 29, 2015 for $1,606.57 from a company in the same state that was accidentally shipped prior to receiving payment. All attempts to contact that customer have failed but our customer service department continues to pursue that issue. We do not know if these two orders are related but we cannot ship an order of this size without prepayment. A final email was received from Mr. [redacted] but never responded to that indicated legal action against our company. Any and all additional emails from Mr. [redacted] are now forwarded to legal for review if needed. Any requested documentation from Mr. [redacted] has been met with a "threatening" tone in the opinion of our Customer Service Manager ([redacted]) with no follow-up on those requests in terms of valid information. We simply cannot ship an order of that size without prepayment or a history of valid purchases. [redacted]

Consumer

Response: