Bedroom Guardian, LLC

Dear [redacted] , This is regarding the Revdex.com Complaint ID [redacted] .Merchant already responded to the complainant's requestWe believe that this complaint must now be closed because the complainant already have added additional comments which is as follows."I did receive the refund from bedroom Guardian in a very quick action on there part! Even though the product did not work for me I am very pleased in the way Bed room Guardian quickly handled my issueThanks again to the Revdex.com for professionally and efficiently handling my concerns and effectively mediating the resolve of my complaint"The comments from the consumer indicates that he is satisfied how we handle his concern.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted] ,The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "was closed and unable to contact to cancel the subscription.The complainant claims that everytime he tried to contact us we are closed, our Customer Service Department can be reached by calling [redacted] from Monday through Friday AM to PM Pacific Standard TimeThe complainant is in [redacted] which is in Central Time and Central Time is hours ahead of Pacific Time.As what was stated in the email sent to the customer the Merchant confirms that the customer was already removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

I moved into my new dorm room about a month ago and I realised that the beds were infected with bed bugsI would wake up with bites (red spots) all over meIt was really a horrible experienceI asked the cleaning lady for the residential halls and she suggested Bedroom guardian to kill the bed bugsI tried ordering several others as well, however they did not workI tried bedroom guardian and it cleared all the bed bugs with one tryFrom what I can see with the information on the product it is chemical free and so there are no worries about inhaling any carcinogens etc.I would definitely recommend bedroom guardian to others it really is one of the best pest control products I have tried so far!

I recently traveled, with my girlfriend and dog, to New York City(for a convention.) Our hotel, despite its satisfactory appearance, unnerved us, as we began to itch almost upon arrival When the problem persisted upon our return homeSure enough! We'd brought bed bugs back with us Rather than dishing out the money for an exterminator, we looked up alternative solutionsDespite some skepticism from reviewers, we decided to purchase the product based on strong customer reviewsWe could not have made a better decision Our pestilence faded definitely each day and eventually was eliminatedThis product has saved me enormous emotional and economic distress -- an effective quick fix to something I thought was going to be a huge problem

Dear [redacted] ,Based on the complainants ZIP code ( [redacted] **) which is in Eastern Time and it is hours ahead of Pacific Time, the complainant contacted Bedroom Guardian ("Merchant") during it's after hoursPlease relay any questions to our Customer Service Department by calling [redacted] (Monday through Friday AM to PM PACIFIC STANDARD TIME)Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.As what was stated in the email sent to the customer, the Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

The complainant in Revdex.com Complaint ID [redacted] claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan A link to the terms and conditions is available below: http://bedroomguardian.com/terms.php Details about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information Merchant's refund policy is easy and straight forward to understand All the customer needs to do is return our product within days, and they are granted a full refund with no questions asked Complainant claims that he sent four packages back, this package was not confirmed received and returned, because the contact information used at the time of purchase should be on the package that the customers are sending back and the Merchant recommend the use of some type of delivery confirmation system for all returned items to ensure proper deliveryBut despite of that the Merchant is willing to refund the customer in full for the four packages that the customer claims that he sent back The Merchant also confirms that the customer was removed on the auto ship plan Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer Sincerely, Bedroom Guardian, LLC Loss Prevention

Dear [redacted] ,The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her account because we have received one package from the complainant and refunded her account for itOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsThe Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted] , The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") sent a merchandise that does not meet the complainant's expectation.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpMerchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.The complainant was already sent returns instructions through his/her emailOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsThe Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

from: Bedbug Expert to: [redacted] .***@msn.com cc: [email protected] date: Mon, Oct 13, at 10:AM subject: Bedroom Guardian Refund Hello [redacted] ***, This is to confirm that the $(September) and $(October) were successfully refunded to your account, the money may not reflect right away, once a refund has been issued, it usually takes 3- business days for the credit to be posted to your account, depending on your financial institution, but rest assured that we already processed the refund today (October 13, 2014) We also successfully cancelled your future orders Please send product returns to: Bedroom Guardian c/o Returns Processing Center Fleet Street Portsmouth, NH United States Have a great day, Bedroom Guardian Support www.bedroomguardian.com

Complaint: [redacted] I am rejecting this response because: there is no reason behind that when a person orders somethen from your website they should get an order email and an email saying when it is shipped or not I have ordered a can of bedroom guardian spray and I havent recieved any email or anything that is why I reported this I dont think your running your company right cause if u was u would be maken your custmers happy and your not Regards, [redacted] ***

After moving into my new apartment, I was facing a bedbug hell and needed professional help ASAPBedroom Guardian did really well in solving the problemVery professional and nice to deal with, they are truly the masters at what they doIf you ever have a bedbug problem I would definitely recommend you let them knowThey are the best

I ordered a product from Bedroom Guardian and I can't get a hold of themThey leave you waiting on the phone foreverI want to tell them that I no longer want to receive their auto delivery They took money out of my bank account and I no longer want to receive their bedbug productHow can I get ahold of them if they won't answer the phoneThis is a scam

Dear [redacted] , The complainant in Revdex.com Complaint ID 10750905, claims that Bedroom Guardian ("Merchant") sent a merchandise that does not meet the complainant's expectation.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpThe complainant was already sent returns instructions through his/her emailOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsMerchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan A link to the terms and conditions is available below: http://bedroomguardian.com/terms.php Details about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked As what was stated in the email sent to the customer the refund has been processed to his accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she received The Merchant also confirms that the customer was removed on the auto ship plan Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer

Concerning Bedroom GuardianLLCThey have put another on my account 11/12/15.Now they have to give me another credit of for this charge!!I checked my account to see if they did a credit of 39.80, which they did on 11/19/15, that was for the 10/13/charge to myaccountThank you for your help!! [redacted]

Complaint: [redacted] I am rejecting this response because:Sent product back as soon as received, have NOT EVER received email from coregarding refund was processed or anything elseHas been over months and have still not been credited Regards, [redacted]

Dear [redacted] ,The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she will be receiving, the complainant is in [redacted] but the refill order already was shipped out and on it's way to her.This is the tracking number [redacted] , the complainant can track it online through [redacted] The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted] ,The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "charged more than ordered, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to his accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") did not provide any order confirmation and did not provide the merchandise.Merchant's Customer Care Contact Number is listed in every page on the Merchant's website and Merchant's website has a Contact link where all contact information is listed and the customer can contact us for any questions that they may have.A link to the "Contact" which is on the Merchant's website is available below:https://bedroomguardian.com/contact.htmlAs what was stated in the email sent to the customer the product has been delivered successfully on January 09, and the email includes the tracking number of the merchandise and where it was delivered.Merchant is prepared to provide supporting documentation of the delivery upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer

The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan A link to the terms and conditions is available below: http://bedroomguardian.com/terms.php Details about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked As what was stated in the email sent to the customer the refund has been processed to his accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditions The customer was charged $on September 6, 2014, and was charged for the auto ship on October 6, for only $which already has been refunded, the amount that she is discussing about is different from what we charged her account, the complainant might be referring to a different company The Merchant also confirms that the customer was removed on the auto ship plan Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer