Bernard King Construction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [redacted] ***'s response does not offer a solution other than being willing to resolve which I have been attempting to do with him for over months now, but without any real intent to resolve by [redacted] *** For example, and to respond to the incorrect statements to the Revdex.com by [redacted] ***, I have communicated the defects to [redacted] ***s's workmanship since October, though vebal and text message communications with a full summary send via email to [redacted] on November 26, [redacted] ***'s employees filed a claim against us on January 22, This rebuts [redacted] ***'s excuse that I am only raising his construction defect defects in response to his employee's suit.Also, from the beginning I have stated to [redacted] my attempts to resolve this amicablyWe were close to an agreement but then [redacted] threw in a request for a full release which was never brought up in the negotiations and never agreed upon Contrary to [redacted] ***'s misstatements to the Revdex.com in response to my complaint, I did communicate responses and counter-offers to his request for a full release yet [redacted] has not replied with reasons why he will not accept them, frustrating any attempt to resolve.I have written documentation in text messages and emails between me and [redacted] which rebut his responses to the Revdex.com I suggest the Revdex.com to accept this documentation as proof of a Revdex.com member with a "A+" rating being dishonest in their dealing with a consumer, and to the Revdex.com in their attempts to resolveIf you give me an email address I would be happy to forward these email communications to the Revdex.com for your review.I am still open to a resolution so would agree to the Revdex.com required mediation and/or arbitration I attempted again last night to resolve this with [redacted] but he has refused to respond Please let me know what I need to do to initiate and respond to the Revdex.com's mediation process Regards, [redacted]

I called in BKC after finding this general contractor in the Revdex.com telephone directoryI received a reasonable estimate to refinish two wood backyard decks that required extensive sanding and to replace damaged woodThe crew started the job immediately and finished in acceptable time considering the mess they had to tackle removing the previous textured treatmentI am pleased with the workmanship and appreciate the workers’ tenacity to finish this job on time despite the extremely hot weather I wouldn’t hesitate to use this company again

*** *** took issue with the release so I would formally as what items he would like removed from the release so we could more this process to completioni asked for his input for the release after he took issue and received none, I just would like some reassurance that this problem is closed and that further litigation wont be needed

I called in BKC after finding this general contractor in the Revdex.com telephone directory. I received a reasonable estimate to refinish two wood backyard decks that required extensive sanding and to replace damaged wood. The crew started the job immediately and finished in acceptable time considering the mess they had to tackle removing the previous textured treatment. I am pleased with the workmanship and appreciate the workers’ tenacity to finish this job on time despite the extremely hot weather.
I wouldn’t hesitate to use this company again.

[redacted]Attached below is the email chain that I mentioned today. I would gladly accept any information/advice you might have that could help resolve this issue.  The email might seem a little difficult to read but I didn't want to edit anything.[redacted]Attached below is the email chain that I mentioned today. I would gladly accept any information/advice you might have that could help resolve this issue.  The email might seem a little difficult to read but I didn't want to edit anything.As for other information, I am attaching a picture of the dog bite which occurred on June 27th of last year. [redacted] was notified on the 27th of January (2015) that my employee was suing and at that point I had already scheduled a date to complete all remaining issues/repairs on 21/22 February (he requested a weekend and that was my first weekend available). On February 9th [redacted] requested that we not return to the property because he felt we might fake an injury to file our own law suits.Let me know if you have any other questions or concerns.[redacted] ConstructionGeneral Contractor (B 839233, C61/D41/D49)DVBE #48754[redacted]
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-----Original Message-----From: [redacted] [mailto:[redacted]Sent: Thursday, April 16, 2015 8:31 PMTo: [redacted]Cc: [redacted]Subject: RE: InvoicesA "Stand up guy" doesn't get paid over $150,000 for a job and refuses to fix and/or reimburse the costs to fix their work. A "stand up guy" doesn't expect to pay $3000 to get away with $12,000 (or more) of damage he created. A "stand up guy" lives up to his slogan on his business card and website. How about standing by that, instead of trying to weasel out of being held responsibile for your work?Glad you checked the email record. So you saw after weeks of trying to resolve this you didn't mention a full release until the end. "Stand up guy"? Try reading the rest of the emails that explained what the value of the release is and where the different amounts come from.  Maybe get some help from someone who understands what value a release has? If you still can't figure it out then I can't help you.  But you really do understand, don't you? And it is easy enough for you to figure it out.  Stand by your work and reimburse me for the costs I have paid to repair your defective workmanship. It is easy and it is up to you.--------------------------------------------On Thu, 4/16/15, [redacted] <[redacted]> wrote: Subject: RE: Invoices To: "[redacted]" <[redacted]> Date: Thursday, April 16, 2015, 8:07 PM You often mention my lies and dishonesty, I find it amazing coming from you.  if you follow the email chain below you clearly identified your cost at $5625 for the items listed, of which I had/have a problem with. We clearly over the course of 10 day bantered back and forth and on March 21st you clearly emailed your acceptance by saying "mail me a check". On Mar 24th I said I was waiting for a payment to clear before I could send you a check, and on April 4th you asked again about when I would send your payment.....obviously showing your acceptance of the settlement. On the 4th I sent the release which met with your disapproval and more heated exchanges and on the 5th you mentioned "Our discussion was limited  solely  to  those  areas of defective workmanship and  your  errors." which are the issues that I am asking for the release for. Now I have sent you a proposal that would only release me from the areas of "Our" discussion and you somehow have an issue with that. And not to mention that you never hinted or claimed any damages of more than the $5625 until after the release was sent when you demanded $10K and now you are talking about $12K. So, I am so sure of our agreement that I am willing to stand by it to the end. You will not banter me into changing my mind and you will not dream up more problems to scare me into changing my mind. The end of this process is completely in your hands, its easy....be a standup guy and follow through on the communications that are pretty clearly outlined in the email chain below. I am tired of all this back and forth also so stop sending lengthy emails that I won't read. [redacted] -----Original Message----- [redacted]] Sent: Thursday, April 16, 2015 6:36 PM To: [redacted] Cc: [redacted] Subject: RE: Invoices This is tiring. I have made you multiple offers that protect you with release language.  I even added another offer with release language in my last email below. I think you just keep repeating your lies so you can say to the Revdex.com and CSLB that you are "trying" to resolve this. But the facts are, as supported by all the emails, that you have never counter-offered even though I have made numerous offers, counter-offers and even counter offered on myself. So if you want "protection" then review and respond to the multiple offers I have made that include your "protection". But do you really think that it is a good deal for me to accept a quarter of the costs I paid to correct the work I had already paid you to do AND give you a full release? Did you expect to get away with paying $3000 for about $12,000 worth of work (some real and potential) that is out there to correct your defective work AND escape all liability? If you are honest then you would have to say "No", which is why you never mentioned a release until you said you had the check. Since you brought up our previous problem with a contractor, releases of liability were discussed from the very beginning when we were in negotiations to resolve the dispute. Neither party tried to "spring" the request on the other at the last minute. Both parties had release language and the terms of the agreement and the terms of the release language were negotiated over as they had a value. When did you tell me you wanted a full release when I was trying to resolve this with you? So you have multiple options to resolve this that include release language. It is up to you to decide. At this point I am no longer optimistic because you have proven yourself to be dishonest and having no integrity. You have not been honest during my attempts to resolve this with you and the fact you have never shown any movement on your initial low-ball offer and your ultimate refusal to stand by your work speaks to your integrity. -------------------------------------------- [redacted]> wrote:...⇄ Subject: RE: Invoices  To: [redacted]" <[redacted]>  Date: Thursday, April 16, 2015, 5:11 PM  And why would I give you any money if  you can just come back in the future and ask for more for  the same issues. You made an agreement and now are refusing  to give me appropriate documentation to protect  myself....that's your decision!!!!! I will not give you any  money without a release, without question.  I am willing to honor our agreement, you are the one that is  not willing to follow through. I am sure you had to sign a  release for the other contractor you had issues with so I  the fact that I ask for one is surely not a surprise.  -----Original Message-----  [redacted]]  Sent: Thursday, April 16, 2015 4:48 PM  To: [redacted]  Cc: [redacted]  Subject: RE: Invoices  And again.  We NEVER had an agreement that included a  release.  Now,  if you want a release for only those areas that  were included in the original discussion then reimburse me  for the costs to correct them, approximately $6000 (and I am  again the only one negotiating here with  offers/counter-offers).  If you are continuing to decide to not honor your  accountability for your work then you can chose to not talk  any further.  --------------------------------------------  [redacted]>  wrote:   Subject: RE: Invoices   To: [redacted]" <[redacted]>   Date: Thursday, April 16, 2015, 4:41 PM     I am not asking for a full release, I   am asking for a release for the items listed in your first   email that we ultimately agreed to resolve for $3000.00.  if   you are not deciding not to honor that agreement then we   have nothing further to talk about.     [redacted]     -----Original Message-----   From: [redacted]     Sent: Thursday, April 16, 2015 4:35 PM   To: [redacted]   Cc: [redacted]   Subject: RE: Invoices     I feel I have to keep repeating myself but you seem to   ignore the facts and try to recreate history.  We never   agreed to $3000 with a full release. I submitted the   invoices for the costs to make the corrections to your   errors as you outlined. Those totaled up to approximately   $6000.  I even lowered it and admitted to you I would   not include all the costs in an effort to resolve this   amicably.  I negotiated against myself in the hopes of   reaching an agreement but the one constant is that you  never   moved off your initial low ball offer, which is less than   half of my costs to correct your work (that I was aware of   at that time). Then to top it off, you tried to slip in a   full release at the last minute when that was never   discussed.     I will cut and paste a summary from an earlier email of   where I was in attempting to resolve this:        $3000 in exchange for a release on your   work on     the  patio  cover and electrical   only,  OR       $10,000 for a full release on all of your     workmanship  only.     But this has changed because of all the time and stress  you   have caused over the last 6 months in my trying to get you   to accept responsibility for your work. I was willing to   accept less than my costs because in exchange I would have   received a quick resolution and could have moved on.  I   have also become aware of the extent of your defective   workmanship and it will cause me considerable more expense   to correct your work.     I cannot agree to any release involving the stucco or   windows/doors and do not agree with your position that you   are not responsible for that work.  As to the stucco, I   have had two professionals look at the cracks and they  both   agree the reason for the crack in the front courtyard is   because the wall should have never been attached to the   garage. Because you incorrectly attached the wall it will   always crack as the house and wall will shift and settle   independently, forever. This is a construction defect and   not any mistake by the stucco subcontractor.  Your   stucco subcontractor has already been to the house and  made   at least 2 or 3 attempts to repair the cracking.  All   have failed for the reason stated. I had another wall   installed on the other side of the garage and that builder   did not attach the wall to the garage for this reason. My   only solution to repair the cracks is to modify my  courtyard   wall with a faux pillar, to match the other pillars.    This has to be done as the location of this crack is  right   in front of our house and is the first thing you see when   you drive up.  As to the other 2 cracks, I will leave   up to the expert assigned by the CSLB for a permanent   solution.     I finally got in contact with [redacted] and they will be   making a service call in the next 2 weeks. I am waiting to   see if the problems comes from their product or your   installation.     So because I have become aware of even more problems and   costs associated with having to correct your work I am  still   tabulating the costs to make all of these repairs.    This amount will surely exceed my initial estimate of   $10,000.  However because I did make that offer, and   even though you never "counter offered", I will keep the   $10,000 in exchange for a full release on workmanship   only.  I am withdrawing my offer of $3000 for a release   on the patio cover roof and electrical only.   --------------------------------------------   On Thu, 4/16/15, [redacted] <[redacted]>   wrote:      Subject: RE: Invoices    To: [redacted]" <[redacted]>    Date: Thursday, April 16, 2015, 3:57 PM       I apologize for the delay, we had a    couple appointments including a court hearing for  the    twins.       When we first talked about the settlement we  discussed the    patio cover, electrical, lost ring, drywall repairs  in   hall    bathroom and one in the kitchen area, master shower  door,    and the medallions. You agreed to the $3000  settlement so   I    would like to make sure all that the following items  are    included in a format release:           Patio cover, including electrical        Drywall and texture (entire house because    you haven't mentioned any other issues)        Any and all issues with the master    bathroom        Lost ring        Medallions       Not included in the release are the roof, stucco,  and    windows and doors. The roof and stucco are  guaranteed     by the companies that did the work, not me. The  windows   and    doors were installed correctly any warranty issues  are    handled by [redacted], not me.       I was trying to have the release ready for you in  hopes   that    this would meet your approval  but it isn't ready  yet.    With your approval I will press for the release to  be    completed ASAP for your signature and subsequent  receipt   of    my refund/payment           Any thoughts?       [redacted]             -----Original Message-----    From: [redacted] [mailto[redacted]]       Sent: Wednesday, April 15, 2015 7:23 AM    To: [redacted]    Cc: [redacted]    Subject: RE: Invoices       We are dealing with issues as well, some very  troubling   and    serious.  But on top of those issues we have been    trying to resolve this with you for almost 6 months  and    there is always a reason for us to be asked to "hold  on"    while we wait for you.  We have paid you over  $150,000    for our remodel and there are a few areas that you  made    errors and/or defective work and all we are asking is  that    you take responsibility for your work and reimburse  us for    what we had to pay to fix your work. I have  submitted    invoices, which are extremely fair and reasonable,  and we    just want to move on.  But at this point we still  have    a patio cover that leaks, stucco that is cracking  and    peeling off our house and bills to pay for the  repairs we    had to pay for after we had paid you.       This is probably the easiest of your issues to  resolve    because all you have to do is accept responsibility  for   what    we paid you to do.  If you are an honest man and  stand    by your work then I really don't see what the problem  is.    --------------------------------------------    On Tue, 4/14/15, [redacted] <[redacted]>    wrote:        Subject: RE: Invoices     To: [redacted]" <[redacted]>     Date: Tuesday, April 14, 2015, 8:38 PM         I am dealing with some family and     adoption issues and will respond when I have a few   spare     minutes         [redacted]         -----Original Message-----     From: [redacted] [mailto[redacted]]         Sent: Tuesday, April 14, 2015 7:00 PM     To: [redacted]     Cc: [redacted]     Subject: RE: Invoices         I am checking in again to see if you are interested   in     resolving our dispute.  You know I have been trying   for     a few months now, and even  left a very simple     breakdown of where we are with this but have not   heard    from     you.  It has been in your hands since last Thursday.   Do     you even want to resolve this?             --------------------------------------------     On Mon, 4/13/15, [redacted] <[redacted]>     wrote:          Subject: RE: Invoices      To: [redacted]" <[redacted]>      Date: Monday, April 13, 2015, 7:43 AM           I am working on my response           -----Original Message-----      From: [redacted] [mailto:[redacted]]           Sent: Sunday, April 12, 2015 7:08 PM      To: [redacted]      Cc: [redacted]      Subject: RE: Invoices           I am checking in with you again on my attempts to     resolve  this with you.  You told the Revdex.com that you     were offering  to resolve so I sent you my offers   again     last  Thursday.  I have not heard from you since so   to     be  clear of any misunderstanding on your part of   the     efforts I  have made I am resend the email again.    I     await your  response.                --------------------------------------------      On Thu, 4/9/15, [redacted] <[redacted]>      wrote:            Subject: RE: Invoices       To: "[redacted]" <[redacted]>       Cc: [redacted]       Date: Thursday, April 9, 2015, 7:18 PM             So I read the excuses you gave to the       Revdex.com and at best you were not accurate in your      recollection  of the facts.  On your first excuse     you  stated, in  short, that I was only   complaining     because  [redacted] is suing us.       The actual facts are supported by texts and   emails     from  me  to you about the outstanding problems   with     your  work, all of  which pre-dated any claims   filed     my [redacted].      In fact on  November 26, 2014 I sent you a  long,      detailed email  outlining all of the problems we   are      still dealing with  today.  In that email I     apologized  for having to send  the email but all   of     my attempts to  try to get you to make  the   repairs     were not  successful. I also stated my desire to      resolve this  amicably. However, contrary to your     "spotty"       recollection, we received notice in January, 2015     about  your  employee's claim. If you are truly an     honest  person then you  should correct your   "error"     with the  Revdex.com on this issue.             In regard to your other excuse that we had an      "agreement",  that, too, is not accurate. We had     agreed  in concept in  reimbursement for part of   the     problems  with your work but  you had never stated   you     wanted a  release and I never  offered one.  It   was     only at the  very end you held out  the "release"   as a     condition for  the payment. Now, contrary  to your     statements to the  Revdex.com I did express my   suggestions      on a release.  I  offered a release with $3000   only     on  those areas that  cover my costs at that   $3000,     which is  around the  costs of the patio cover and     electrical, OR a  full  release on your work in     exchange for $10,000.  Again,  if you are an   honest     person you will correct this  misinformation you     submitted to the Revdex.com.  If that is  a  problem I   can     send the emails I sent that completely  rebut    your     excuses you gave.             You stated in your response to the Revdex.com that you     wanted  to  negotiate a settlement.  Look at all   the     emails  and  please point out any attempt you made   to     negotiate  after  your low ball offer of $3000.    The     emails show  that I  made significant movement and   was     very  reasonable in  offering a willingness to   exclude     some  defective work and/or  reduce the   reimbursement     amount.      If you are unclear of this  in your mind just  read     the  email string below.             So to be fair, again, and to reiterate in a     very  clear  attempt, here is what I have out there   in     terms  of a       settlement:             $3000 in exchange for a release on your work on     the  patio  cover and electrical only,  OR       $10,000 for a full release on all of your     workmanship  only.             It is your turn to accept, reject or     counter-offer.  Let me know by tomorrow morning as   I     need to know whether  to  proceed or stop on the     complaints/claims I have  already  filed against   you.     What is your response?                         --------------------------------------------       On Tue, 4/7/15, [redacted] <[redacted]       wrote:              Subject: RE: Invoices        To: [redacted]" <[redacted]>        Date: Tuesday, April 7, 2015, 8:04 PM               You're a smart man, a settlement        clearly indicates we are "Competing" our      relationship.        Do you really think I would give you money    without      some  kind        of guarantee that you wouldn't come back  looking     for  more        money?               -----Original Message-----        From: [redacted]               Sent: Tuesday, April 07, 2015 6:56 PM        To: [redacted]        Subject: RE: Invoices               How do you figure we had an agreement when  you      withheld a        key provision until you "promised" to pay?  Show      me  anywhere        in your correspondence with me that you  included    a      full        release provision. You offered a low ball  offer      even  though        I provided receipts for the repairs from your    poor        workmanship. I even made counter-offers lower    but      you  never        budged. In good faith I would have agreed to    your      amount  but        never for a full release. You holding that  key      provision  out        until the end, what do you call that? If you  want     to  pay  me        $3000 I will give you a release only on those     areas  of  your        defective construction that totals $3000 that  I    paid.      If  you        want a full release for all current and  future      defects,  that        amount is $10,000.               I never threatened you.  I tried, too hard,  to     work  a        deal with you in good faith and amicably. I    wanted     to  find  a        fair deal that reimbursed me for correcting    your      work,        mostly to give you the benefit of the doubt  and     move  on.        Obviously I misjudged you, probably from your     slogan  on  your        business card and website. "Customer  Satisfaction     is  not a        goal, it's a requirement", right?. But in  my      career  there        is a common saying, "don't expect good-faith  from     a  crook        and don't try to reason with a fool".               Since it seems I have to educate you on  meaning,    a      failure        to reach a fair settlement causes disputes to  go     down  the        formal path.  I call it ugly but you can call  it        whatever you like. I tried being friendly with     you,  but  your        choice.  Maybe that really is your "goal".                             --------------------------------------------        On Tue, 4/7/15, [redacted] <[redacted]        wrote:                Subject: RE: Invoices         To: [redacted]" <[redacted]>         Date: Tuesday, April 7, 2015, 5:23 PM                 I don't care to enter into further         debates regarding this, you agreed to a     settlement  and        now  want more than 3 times the agreed upon        amount...not sure  what to call that??                 Stop threatening me that you are going to make     it  "uglier"         for me, it doesn't work.                 -----Original Message-----         From: [redacted]                 Sent: Monday, April 06, 2015 1:51 PM         To: [redacted]         Subject: RE: Invoices                 I don't want to make personal attacks.  It     is  only        going to get uglier, however, which is why I    tried      so        hard  to make this fair and move on. But  $3000    is      an        insult when  you want a full release.  And  the        invoices I sent you  show that I am not    "extorting"        you, which that accusation is  another  insult.    If        anything your low-ball offer of $3000 for  a    full        release after I showed you more than double  that        amount paid out of my pocket to fix your work    is      worse        than  extortion. My invoices only covered the    patio        cover leak,  medallion repair, correct    electrical        wiring to code, stolen  ring, repair ceiling  in        bathroom and improper install of  shower    glass.      In        the context of a settlement I offered  to    accept      less        but not for a release that forgives you   forever    on        this work AND everything else you worked   on.                  I did not ask you to remove yourself from the     stucco        and  window glass.  I only stated that you  may    not        return to  attempt anymore repairs on your  work     at  our        home.  You  removed yourself and gave me    their      numbers        as you were not  getting them out to the  house.     I        called [redacted]  and their reply was they     would  try        again (but haven't shown  up for 3 weeks now)    but      the        cracking was due to improper  construction,    which      is        your liability. The number you gave  me for     [redacted]  is        a non working number so I tried twice to   submit     a  work        order on their website and have not received  a      call        yet.  You and your employees installed the  patio        cover so of course you own that liability as    well.      In        any  case, you are the General Contractor who    hired        these subs  and you are ultimately  responsible    for        their work. And I am  not even including all    the      other        work you performed at my  house so you are    asking     me  to        forever release you from work  I already paid    for     to  be        corrected, have  not had  corrected on  others     and  may        not even know yet about more,  for $3000?   That    is        unreasonable.                 I told you how you can get a release from     your  work  at        my  house.  $10,000 since I already paid for    at      least        that  much when it comes to work I paid you  for    and        more money I  then had to pay someone else  to      correct.        That is a deal when  it includes a full  release     on  your        construction work.  But to be clear, this  does    not        include your involvement or  liability on  [redacted]        claim.  Like it or not you are  involved in    that      as        you are his employer and knew what the  work    rules        were.  My side will be contacting you and   you     will  be        included in this claim.  I tried working   with     you  and        his attorney to get to the actual costs so  we      could        resolve this informally but both you and his      attorney        will not disclose the facts of any "damage"  [redacted]    may        have  incurred. Because I was there and    witnessed      what        happened it  can't be much.  The small  amount    of      the        urgent care  bill tells us how minor any    injury      was,        but I was willing to  look at any other    medical      reports        and bills that could  substantiate a "claim"    of      more.        But since they are unwilling  to give  specific      details        of damages then that tells us  something. But        unfortunately you are involved and I have      already  been        advised that I could not "release" you from     your        liability here if I wanted to. You mentioned        "extortion"?  Well [redacted] "claim" is a    shakedown      and        my  attorneys are going to fight this very      vigorously.        I have no  choice.                 But if you want to resolve the construction     side  we  can        do  that for $10,000 and you will get the    release      on        your work.         You have never budged off your initial     low-ball  offer  of         $3000 and I will not counter-offer on myself      again.        So  this is your choice.                         --------------------------------------------         On Mon, 4/6/15, [redacted] <[redacted]         wrote:                  Subject: RE: Invoices          To: [redacted]" <[redacted]>          Date: Monday, April 6, 2015, 12:30 PM                   Your personal attacks are          unnecessary. All I want is a way to    guarantee      that        you  don't  come back in 3 months and try  to      extort        more  money from me.          I don't own any liability with the roof or        stucco...those  subcontracted handle their  own        workmanship. I also do not  own any  material      defects        with the windows and doors.  I  would have    gladly        handled any required interaction with any  of    them        but  you ended that on your own accord.                   How do you suggest that I get my guarantee  of    not        having  to  go through this again with     you....I'm  open        to  your  input???????                   -----Original Message-----          From: [redacted] [mailto:[redacted]                   Sent: Monday, April 06, 2015 11:59 AM          To: [redacted]          Subject: RE: Invoices                   Are you really not getting it?  I can't    figure        if  you  are a crook or just stupid.  You  do    know        what a  Release  does, right?  And you think  if    I        accept a  quarter of my  out of pocket costs  to        correct the  defective work I already  paid  you     for  is        a good deal  for me AND give you a full     release      from        any other  liability you have as the General        Contractor for our  remodel?  You can't    honestly        think  anyone with any  intelligence would    accept        that, do you?          Besides, you are the one on the hook here,  as        the  General  Contractor, along with all of  the        liabilities  that go with  it.  And I have  the        receipts, video,  pictures and other   evidence     of  all        of the defective  construction done by you     and      your        workers. I was just  trying to give you a  chance    to        correct your mistakes,  even offered to  accept     less  to        be  done with it as  friendly as possible.  So      don't        try to leave  this as my  choice, for $3000,     when  I        have presented you with  actual invoices  showing     I  have        paid much more to  correct your work.                   Like I said, if you want a release then I  will        accept          $10,000 to call this "even.  Otherwise, we  go        the  ugly  way.           --------------------------------------------          On Mon, 4/6/15, [redacted] <[redacted]          wrote:                    Subject: RE: Invoices           To: [redacted]" <[redacted]>           Date: Monday, April 6, 2015, 11:36 AM                     And I say again, this is your           choice....we already had a settlement     agreement        that  you  have now decided to go back on. I    look        forward to  resolving  as soon as you chose  to.                     -----Original Message-----           From: [redacted] [mailto:[redacted]                     Sent: Monday, April 06, 2015 11:30 AM           To: [redacted]           Subject: RE: Invoices                     As far as my hope of resolving this   amicably?       Yes        we  are  done,  but that is your choice.   But        something  will be worked out, just the ugly    way.        But  again, your  choice.             --------------------------------------------           On Mon, 4/6/15, [redacted] <[redacted]           wrote:                      Subject: RE: Invoices            To: [redacted]" <[redacted]>            Date: Monday, April 6, 2015, 11:02 AM                       So I guess we are done then, sorry we            were not able to work this out                       [redacted]                                  -----Original Message-----            From: [redacted] [mailto[redacted]                       Sent: Monday, April 06, 2015 10:24 AM            To: [redacted]            Subject: RE: Invoices                       I never did claim my dog bit [redacted]  I  went        off  of  his  word and the benefit of the    doubt        but  after  hearing his  "claim" and your        unwillingness  to  discuss  your role, I      seriously        question  his  motivations.  I   volunteered    to      pay        [redacted]  urgent  care bill only  because you     were  on        vacation  and told  me you did not  cover  your        employees with  health  insurance. The  lack     of        integrity on his part,  and  your part is  why    we        cannot trust you to return  to  our   property     to  do        any  repairs to your  poor  workmanship.     Fact      of        the matter  is that I was  there  and you     weren't  so        I  know what the  facts  are.  The  dog    claim      is        not part of  any  settlement  discussion  I      have  had        with you and will be  handled  by  attorneys'.      You        will be involved and I  imagine  you will  be      noticed        soon but that is not related  to  any release  I        would  give to you for the  defective      construction        on our  home.                       The offer I made to you is based solely  on        your  defective  workmanship at my house. I    gave      you        the  invoices for the  areas I hoped to work    out      with        you.          I  was willing to let go  of other areas  to        give  you  the  benefit of the doubt. We     never        agreed  upon  a  settlement as you wanted  to     slip  in        a  "release"          after  the fact. And I have already  explained        to  you  how your  low-ball offer of $3000,    when        I  submitted  invoices of  more than double    that        amount  was an  insult. If  you  want a     release  on        the  construction  only I will agree  to      $10,000.        That is  a very fair  offer for you to be     able      to        walk  away.                       "Customer Satisfaction is not a goal,  it's    a        requirement".  I found this on your business    card        over  the weekend when I was cleaning a  drawer    out.      I        really  wanted to believe this when we hired    you.      I        still  wanted to believe this while trying to    work        this  out with  you because I think you were    too        distracted  and frankly over  your head with    our        remodel. But the  more you try to slip in      releases        and make low-ball  offers when you know I  paid    more        to fix your work the  more it comes out that  you        don't  believe your own  "slogan".               --------------------------------------------            On Mon, 4/6/15, [redacted] <[redacted]            wrote:                        Subject: RE: Invoices             To: [redacted]" <[redacted]>             Date: Monday, April 6, 2015, 9:03 AM                         Are you now claiming that your dog             did not attach [redacted]?  I have an   exchange     of        texts  that  say otherwise. This is why I  need    the        release.                         The agreement we made and agreed on is     the  one        I  will  stand  by.                         -----Original Message-----             From: [redacted]                         Sent: Sunday, April 05, 2015 6:37 PM             To: [redacted]             Subject: RE: Invoices                         To be accurate, I asked for you to not      return        because  you  had already tried about 8-10     times        to  fix the  leaks on the  patio cover and  you        couldn't  seem to get  it right.  So  I    lost      faith        in your  ability to do the  job right.   And      based        on the  bogus claim by your  employee I do    not      trust        your  integrity to return to  our house.                         I gave you the receipts for the cost to        repair  your  work  and  you did not  dispute    the        amounts.          $3000 is  not  even  close to what I    submitted        to  you.  I  even  offered to  accept  less    but        you  would  not budge  off of  your  low-ball        offer. At  no time  did any offer  to   settle        include a full  release to  you for all of     your        work. If you want a  full  release you have    to      pay        for  it as it has a  value and  exposes   me    to        liability. I am  only  willing to sign  a  full        release  that pays for the  repairs I had  to      pay  for        from your  mistakes. Since  the  stucco    cannot      be        repaired I need  to  cover  that as   well.     I        still haven't heard back  from  [redacted] so     that        all  adds up to the $10,000  figure  if  you      want        a  full  release, which is very  fair  if  you        consider you  can  walk away from any      liability  on        all the work you  did  here.                              --------------------------------------------             On Sun, 4/5/15, [redacted] <[redacted]>             wrote:                          Subject: RE: Invoices              To: [redacted]" <[redacted]>              Date: Sunday, April 5, 2015, 6:26 PM                           I am not sure what your issue is with              the release, we have discussed and    agreed        on  a  settlement  for the workmanship    issues      that        you  had.             And again, I have  the agreed upon     $3000.00        ready  for  you. You asked me to not   return    and        said  you  would  interact with the stucco  and        [redacted]  people to  resolve  those areas  of      concern        and have  not  mentioned any  difficulty    with      them        until now.           I  would  have gladly  handled both of     those        issues  had  you allowed but  that   obviously        didn't  happen  because  you felt I would    fake      an        injury on  your  property.                                        I am not looking for anything except  a        guarantee  that  we  will be done and be  able    to        move  forward  in  the  future  without      further        interaction.                           [redacted]                                         -----Original Message-----              From: [redacted]                           Sent: Sunday, April 05, 2015 6:13 PM              To: [redacted]              Subject: RE: Invoices                           I really did want to fix this  amicably    but        as  long  as  you  don't seem to get that  you        were  hired  as  the  general  contractor    and        are  responsible for  the  work at  our    house      then        a  fair resolution  doesn't  seem   possible.    I        don't  get  how you think  you can   disavow        yourself from  the  responsibilities  you      have  as        a  general  contractor, as you  hired  the        subcontractors  such  as the stucco work   and        windows  and sliders. All  I  wanted was  to     be        reimbursed for the  costs  of  the work  I    had      to        pay  for to correct your  defective      construction.        I was  very fair and  reasonable in the     costs      and        was  willing to let  other  problems go so  we        could  move  on from you.         I was  willing to move on as  long  as    you        were  fair and  realistic. But you are not.             So I need to take  you down that ugly   road        to  be  made  whole.                   --------------------------------------------              On Sun, 4/5/15, [redacted] <[redacted]              wrote:                            Subject: RE: Invoices               To: [redacted]" <[redacted]>               Date: Sunday, April 5, 2015, 3:46 PM                             I have never agreed to all your               claims. I was trying to not get into   a        huge  argument  over  things. You have  already        agreed  to a  settlement  of               $3000.00 and I am not sure what else   you        might  be  waiting  on? We haven't been at    your        house  in over             6  months and there  isn't much else   that        could  go  wrong  so I'm not sure how the      release        affects  anything. you  are already in  touch      with        the  stucco  guys and [redacted]  which are     both        separate issues  from  me.                             [redacted]                             -----Original Message-----               From: [redacted] [mailto:[redacted]                             Sent: Sunday, April 05, 2015 11:06 AM               To: [redacted]               Cc: [redacted]               Subject: RE: Invoices                             We never agreed on a full release.     In  fact        you  never  mentioned it. Our discussion   was        limited  solely  to  those  areas of     defective        workmanship and  your  errors.              I was  willing to accept an amount  that        was  "fair"             so  we could move  on but there is no   way        that  we  would  agree to a full release   to    all        your  work,  especially  since what we have        experience  so  far. I  provided  receipts    of      what        I  paid to  correct  your  work. You   never        contested  the amounts  and I  know it   is      less        than  you  would have  charged so I  was  more        than  generous.         I  also was  willing to not  include all      of  the        costs, such  as  the labor to  install a     shower        door  that we  didn't  need,  etc.  And  at    no        time did we  ever  discuss a  release for     all      of        the  other work you  did at our  house. I    was      only        seeking a fair  resolution of the  poor      workmanship        in  the  areas  I  detailed to you  that  I      had        to  pay  someone else  to  correct (and      justified        in  receipts).                             You never budged off of your initial        low-ball  offer.              Your  only explanation was some        ridiculous  comment  from  you that   somehow    I     am  to        blame for  your  mistakes  because I was  not      home        when the  work  was  being  performed. But     there  is        no way  you  should  expect a  full  release    on      all        of your  work  and  should  understand   how        insulting your  offer is  when you only      offered  a        quarter of  costs  to repair  your poor        workmanship.                             Since you want a "resolution" that   will        prevent  me  from  "approaching you" again,    I      will        include  the  stucco and  sliding door  defects    in        my  claim.            At  a  minimum I will need  to        reconstruct  the  front  courtyard  wall  as      [redacted]
        [redacted] said  the  crack will  not be   resolved     as  the        wall  should  not  have  been   constructed      that        way you  did it.          I  have  the same  stucco  defects   along        the  side  of  the  house and back  of  the    side        wall  as  well.  I  have  also been  advised        by  another  contractor that  the  patio    cover        you  installed was  not  done  properly     (not      just        the         roof)  as the  support beams  have    already        started  warping as  you  did not   properly      set        the  beams. I am also  having  trouble     getting        [redacted]  to my house  so I  will hold  you        responsible  for  the improperly   installed      doors.             This is all starting  to add up.                             I was willing to resolve the   previously        agreed  areas  I  had  to repair but since    you        want  a full  release on  all  of your     work      then        I  need  to protect  ourselves  and   report    all        of  the  defective areas.            If you want a  full  release then you    need        to  understand what you  are  asking from  us.    I        would  accept               $10,000 to fully settle and release   you        from  your  liability  of our remodel. This        includes  ALL  areas of  our remodel and     not      just        the  previously  discussed  areas. This is    my      last        ditch  effort to  try  to resolve  this  with        you  informally.  Let  me  know  when you    want        to  deliver the  check to  me  and  I  will      get        you  the  signed release. If I  do  not     hear        from  you  I will  initiate formal   actions.                                   --------------------------------------------               On Sun, 4/5/15, [redacted] <[redacted]               wrote:                              Subject: RE: Invoices                To: [redacted]" <[redacted]>                Date: Sunday, April 5, 2015, 9:18  AM                               [redacted],                               This is why I want the release, we        have  already  agreed on  a  settlement  and     now  you        want  more. I  just  want to  know that     once        we  complete  the  settlement  that I  won't        be  approached  again.  I  have the              $3000.00 ready for  you when you  want        it,  I  will  deliver a cashiers to you   at    an        agreed  upon  time  and  location as soon  as    you        are  ready.                               Happy Easter,                               [redacted]                               -----Original Message-----                From: [redacted] [mailto:[redacted]                               Sent: Saturday, April 04, 2015  8:03    PM                To: [redacted]                Subject: RE: Invoices                               Absolutely not [redacted]. You want  to        reimburse  me  one  quarter  of my costs  to      repair        your  poor  workmanship  and you want a   full        release on  top  of  that?  It is     ridiculous      and        insulting that  you  even  asked for   this.     I        was  trying  really  hard to  work  with    you      and        try to  just get some  resolution  and   move    on        but  now it  is clear that  you are        completely  oblivious to  how   irresponsible      you        have  been  on  our  home  remodel.                               So now I will have to make this    really        difficult  for  both  of  us and go for  the        complete  reimbursement  of  approximately                $12,000 from you.  I am now going  to        include  all  of  the  other outstanding    issues        that  remain  from  your  poor   performance,        including  the  unresolved  stucco   failure     due  to        your  defective  construction  of  the  some        walls,  the  defective  install of the     sliding        glass  doors,  the improper  construction  of      the        posts  on  our  patio cover,  and  so on.                               I was hoping to be able to just  have    a        fair  resolution  with  you but you just do    not        seem  to  know  what you  are  doing.  I    can      not        go  any  lower  than              $6000 if you  want a  release from  me.        I  suggest  you  take my  offer.                                                     --------------------------------------------                On Sat, 4/4/15, [redacted] <[redacted]                wrote:                                Subject: RE: Invoices                 To: "[redacted]"                <[redacted]>                 Date: Saturday, April 4, 2015,   11:57     AM                                 I apologize for the                 delay, it has taken a little more     time        than  I  anticipated  to  get funds  together.                                    I have                 discussed the resolution with my      lawyer        and  he  has  put  together a release  for     you        and  your  wife  to  sign.                I have  attached the release and    once        I  get  a  signed  copy then I can  send  a      check.        If  you  would  like to  meet in person to        exchange  the  release and  check  then   I     would  be        happy to  do  so.                                 Thanks,                                 [redacted]                                                 -----Original Message-----                 From: [redacted]                 [redacted]                                 Sent: Saturday, April 04, 2015   6:57     AM                 To: [redacted]                 Subject: Re:                 Invoices                                 What's the                 latest on the payment? Are you   really        going  to  send  the  check?                                                                 > On Mar 24, 2015, at 5:33 PM,         [redacted]  [redacted]  <[redacted]                 wrote:                 >                 > I am                 expecting a payment for a     completed  job        on  Monday,  worse  case towards the end of    next        weeks  (depends on  how they make   payment).                 >                 > I will                 get it to you as soon as possible.                 >                 > [redacted]                 >                 > -----Original Message-----                 > From: [redacted]     [redacted]]                                 > Sent: Tuesday, March 24, 2015     7:50                 AM                 > To: [redacted]                 > Subject: RE: Invoices                 >                                 > Do you have an estimate of   how     many                 days?                 >                         --------------------------------------------                 > On Mon, 3/23/15, [redacted]     <[redacted]>                 wrote:                 >                 > Subject:                 RE: Invoices                 > To: "[redacted]"                 <[redacted]>                 > Date: Monday, March 23, 2015,       8:30        PM  >  > I will need a few  days to     >        get  money  together,  >  >  Thanks,     >        >  [redacted]  >  > -----Original                 Message-----                 > From: [redacted]                 > [mailto[redacted]]                 >                 > Sent: Saturday,                 March 21, 2015 6:41 AM                 > To: [redacted]                 [redacted]                 > Subject: Re:                 >                 Invoices                 >                 > Send me                 a check.                 >                 >                 >                 >> On                 > Mar 20, 2015, at 6:31 PM,     [redacted]        [redacted]  <[redacted]>        > wrote:                 >>                 >> [redacted], I                 >                 haven't been dishonest with you at     any        point.               You  seem  to recall things much           differently  than  I  do  and I  am   not        sure  how  we get past  that.  I  have      offered        the  only  resolution I  can.                 >>                 >> This is yours to resolve.                 >>                 >> Thanks,                 >>                 >> [redacted]                 >>                 >>                 -----Original                 > Message-----                 >> From: [redacted]                 > [mailto[redacted]]                 >> Sent: Friday, March 20,   2015       2:37                 PM                 >> To: [redacted]                 > Subject: RE: Invoices                 >>                 >> [redacted].  I                 really do want this to be    resolved        but  it  is  really  difficult when you  are        being  dishonest.               Your  comments  about the shower     are  not        even  close  to what  really  happened.   You        know  that a  remodel  of the  master bath    was        never in  the  scope  of work.  We  never        talked  about  even  replacing  the  shower      glass        in the  master  bath.  When we  were      discussing        the  re-texture  and  repainting of  the      master        bath I  showed you  the  damage on the   wall        between  the  toilet  and  the  shower.     I      asked        you  your  opinion  on  what  it  could  be        coming  from. I  told you  that  I   didn't      know        if that  "moldy"         wall  was  just  from  an old  leak      that  was        repaired but  the  wall never fixed  or an        ongoing  leak.  I  told  you  the   shower     was  as        when  we  purchased  it five  years ago.  I      never        told  you  it was  "new". I have  no   idea    when        it  was  installed  or  updated. How   would    I?              It was as-is  when we bought the     house        >            5  years  ago. I  mentioned the        opportunity  for  you  to  remove  the      damaged        drywall,  which  should  be  done anyway     when        you  got  to  re-texture  the  walls.   It    was        you who  mentioned  the  glass  being   the        probable  culprit.               [redacted] and I had  no  reason to        suspect  the  glass  seals being the   reason     for  a        leak.           We  are  not  contractors or  builders,     you        are,  which  is  why  we  asked  you.  You        distinctly  pointed  out the  old  seals     along        the  track  and frame  of  the  glass.  You        talked  about how  the  tile  and  grout  are        "porous"         and  the  water  would  seep  through   and      out        of  the  damaged/worn out seals  and  on     to      the        wall.         I  told  you we were fine with  the    current        glass  with the  frames so I asked if  we     could        just take  them  off and  re-seal and  you        advised  us that  it  would  probably   not    work        because  it rarely  ever  seals   properly     with        the  old  frame.          You  said the  entirely  new glass and        door  was  the  best  solution.  You said        you  couldn't  say  100%  but you   would      say  that        95%  that  was  the  problem.  And   again,        you  recommended  the  more  expensive      frameless        glass  so  we agreed  on  your     recommendation.                              >> I never heard                 >                 from you whether you ever did   remove     the         bad            drywall  and  look to see if you could    see      the            source  of the  leak.  Did  you  even      replace        the            bad  drywall  before  you re-textured        those         walls?                 >>                 >> On                 > the                 medallions, you NEVER asked me to   be         present            with  the  installation of the    medallions.        You            only  said  that  after  they were      installed            incorrectly.             In  fact,  you  complained  to  me     that         I  should            NOT be  home  when work  was being    done      as        it            only  causes  problems because     "homeowners         don't            know  construction". This was when  I    came        home            and  questioned  the width of the     driveway            forms,  remember? I did make sure I   was        home         when            the  last  medallion was installed    since      the            previous 4  over  the  previous 2  days    of            concrete  were  installed   incorrectly.    We         had  a            few  conversations about the     medallions      prior        to            the  driveway being poured and I  was    very        clear            with you  on the  way they were to be        installed.            I  believe  you did  understand how  they        were         to            be  placed and  where I left  them in    the         kitchen            for  the day when  concrete  would be        poured.            You  assured

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  [redacted]'s response does not offer a solution other than being willing to resolve which I have been attempting to do with him for over 4 months now, but without any real intent to resolve by [redacted].For example, and to respond to the incorrect statements to the Revdex.com by [redacted], I have communicated the defects to [redacted]s's workmanship since October, 2014 though vebal and text message communications with a full summary send via email to [redacted] on November 26, 2014.  [redacted]'s employees filed a claim against us on January 22, 2015. This rebuts [redacted]'s excuse that I am only raising his construction defect defects in response to his employee's suit.Also, from the beginning I have stated to [redacted] my attempts to resolve this amicably. We were close to an agreement but then [redacted] threw in a request for a full release which was never brought up in the negotiations and never agreed upon.  Contrary to [redacted]'s misstatements to the Revdex.com in response to my complaint, I did communicate responses and counter-offers to his request for a full release yet [redacted] has not replied with reasons why he will not accept them, frustrating any attempt to resolve.I have written documentation in text messages and emails between me and [redacted] which rebut his responses to the Revdex.com.  I suggest the Revdex.com to accept this documentation as proof of a Revdex.com member with a "A+" rating being dishonest in their dealing with a consumer, and to the Revdex.com in their attempts to resolve. If you give me an email address I would be happy to forward these email communications to the Revdex.com for your review.I am still open to a resolution so would agree to the Revdex.com required mediation and/or arbitration.  I attempted again last night to resolve this with [redacted] but he has refused to respond.  Please let me know what I need to do to initiate and respond to the Revdex.com's mediation process.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  [redacted]'s response does not offer a solution other than being willing to resolve which I have been attempting to do with him for over 4 months now, but without any real intent to resolve by [redacted].
For example, and to respond to the incorrect statements to the Revdex.com by [redacted], I have communicated the defects to [redacted]s's workmanship since October, 2014 though vebal and text message communications with a full summary send via email to [redacted] on November 26, 2014.  [redacted]'s employees filed a claim against us on January 22, 2015. This rebuts [redacted]'s excuse that I am only raising his construction defect defects in response to his employee's suit.Also, from the beginning I have stated to [redacted] my attempts to resolve this amicably. We were close to an agreement but then [redacted] threw in a request for a full release which was never brought up in the negotiations and never agreed upon.  Contrary to [redacted]'s misstatements to the Revdex.com in response to my complaint, I did communicate responses and counter-offers to his request for a full release yet [redacted] has not replied with reasons why he will not accept them, frustrating any attempt to resolve.I have written documentation in text messages and emails between me and [redacted] which rebut his responses to the Revdex.com.  I suggest the Revdex.com to accept this documentation as proof of a Revdex.com member with a "A+" rating being dishonest in their dealing with a consumer, and to the Revdex.com in their attempts to resolve. If you give me an email address I would be happy to forward these email communications to the Revdex.com for your review.I am still open to a resolution so would agree to the Revdex.com required mediation and/or arbitration.  I attempted again last night to resolve this with [redacted] but he has refused to respond.  Please let me know what I need to do to initiate and respond to the Revdex.com's mediation process.
Regards,
[redacted]

I have been working with [redacted] to resolve his issues for a several weeks, he and I had agreed upon a resolution/settlement until it was time for him to sign a release of liability. Our relationship became difficult once he was served with a law suit from one of my employees because [redacted]...

[redacted] dog attached him. I am continuing my dialog with [redacted] in hopes that we can both settle this quickly but I am not optimistic.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response by [redacted] is not only inaccurate, but dishonest.  I expect better from a business owner with an A+ rating from the Revdex.com. IIn short, there was an agreement for [redacted] to reimburse me the costs of the repairs made to his defective workmanship at our home.  However, after I submitted the invoices for those repairs, [redacted] counter offered to pay less than one half of those costs.  He then also demanded a FULL release and waiver, not only on the work I had to pay someone else to fix but all other work. It also appears that [redacted] was attempting to illegally get me to sign a waiver releasing him from his liability of his employee saying he was bit by a dog.I would be happy to share the emails, pictures and any other documented information regarding [redacted]'s poor workmanship and unprofessional conduct with the Revdex.com.  I am hoping the Revdex.com can help towards a resolution but [redacted] will not budge off of his initial low-ball offer and does not seem to acknowledge his responsibilities as the General Contractor for our remodel. Again, I would be happy to share my communications with [redacted] and my efforts to get to a fair resolution.
Regards,
[redacted]