Dear [redacted] :This letter is in response to the rejected response filed by [redacted] against Bernie Caps Auto Sales Inc., Complaint # [redacted] It is terribly unfortunate that I continue to be slandered by [redacted] regarding this issueHowever in response to his most recent erroneous claim I offer the following responseWhile I certainly appreciate a consumer's right to seek resolution to an issue, I have already provided your office with the facts of the issue [redacted] is simply attempting to continue to prove his point by providing his personal opinion regarding mechanical issues with his vehicle as well as his personal opinion on how said issues should be addressed.At the time of the sale the vehicle was not leaking oil and had no mechanical issuesThe issues emerged after he drove the car for miles [redacted] was in fact provided repair optionsThese options did include approval to begin work, as well an amount of pocket expense to the customer, which is appear to be what his issue is regardingAs far as [redacted] ’s claims regarding coolant additives that may have temporarily plugged the head gasket; they are simply untrue and never happenedAs far as [redacted] 's questions as to why would a vehicle “right off the lot” burn oil and overheat, I do not know, as this vehicle was delivered to the customer with no mechanical issuesAm I to interpret this as I did something wrong prior to the sale to burn up the head gasket?In regards to [redacted] ’s comments regarding delay of repairs; he was well informed of the need for him to authorize repair work to begin, and he failed to provide this authorization in a timely fashionSo his comment about "sitting on the car for weeks doing nothing” was a result of his failure to provide authorizationHe further stated that reps at the repair shop informed him that [redacted] would never pay for the repair; and that most repair shops he spoke with said they ( [redacted] ) would never pay for the repairThese were the opinion of the repair shop or so he statesHow would a repair shop have knowledge of what [redacted] would pay for? They are not employed by [redacted] and have no firsthand knowledge of their terms and conditions, so quite frankly their opinions are irrelevant [redacted] 's concerns do appear to be related to the warranty provisions, over which we have no controlPerhaps he should address his issues with [redacted] ?We did do everything in our power to assist the customer in rectifying the issueWhile he takes the position that I should have repaired the vehicle at no charge, based on the precedent that the company he is employed by would do so, I am a small business owner and unfortunately am not in a position to provider services at no charge.The customer notes that the warranty company is a scamIf he is of that opinion then again we suggest that perhaps his claim should be directed to themHe also noted that the service provider was not "his choice” but rather my choiceI did in fact suggest [redacted] to provide services based on my knowledge of their quality [redacted] was not at all obligated to have the work done by themHe agreed to my suggestion of his own accordThe staff at [redacted] informed the customer that the vehicle needed a head gasket, yet [redacted] asked them to inform the warranty company that the whole engine needed to be replacedPerhaps this is why [redacted] is now unhappy with [redacted] as they would not provide fraudulent information to the warranty company? [redacted] maintains his position that we should reimburse him for the engine repairs present in his vehicle when he purchased itThis is simply his opinion, not based on factsIt remains our position that [redacted] purchased a pre-owned vehicle for five thousand dollarsWhile it is unfortunate that said vehicle required repairs AFTER the customer utilized the vehicle for 1,miles it is not due to any negligence or predatory behavior on our part as [redacted] would like to believe.In closing, the fact remains [redacted] ’s claims regarding knowledge of any issues prior to the sale they are simply untrue and I will no longer justify any of these allegations with a response [redacted] has an issue with having to pay for services rendered and appears to have issue with [redacted] , which is whom he should be directing his correspondenceIt is not now, nor has it ever been my business practice to provide our customers with anything but quality vehicles and serviceIt is unfortunate that the customer had issues post sale with his vehicle, but I am not responsible for these issue pre-sale as he indicates [redacted] purchased a pre-owned vehicle at a fair priceWhen issues arose with the vehicle I did everything I could to assist the customer.Unfortunately it is apparent that each response I make will result in a counter response by [redacted] with no resolution, and quite frankly I have a business to run and don't have time to continue to respond to these erroneous allegations.Sincerely,Bernard CPresident
Dear [redacted] :This letter is in response to the rejected response filed by [redacted] against Bernie Caps Auto Sales Inc., Complaint # [redacted] It is terribly unfortunate that I continue to be slandered by [redacted] regarding this issueHowever in response to his most recent erroneous claim I offer the following responseWhile I certainly appreciate a consumer's right to seek resolution to an issue, I have already provided your office with the facts of the issue [redacted] is simply attempting to continue to prove his point by providing his personal opinion regarding mechanical issues with his vehicle as well as his personal opinion on how said issues should be addressed.At the time of the sale the vehicle was not leaking oil and had no mechanical issuesThe issues emerged after he drove the car for miles [redacted] was in fact provided repair optionsThese options did include approval to begin work, as well an amount of pocket expense to the customer, which is appear to be what his issue is regardingAs far as [redacted] ’s claims regarding coolant additives that may have temporarily plugged the head gasket; they are simply untrue and never happenedAs far as [redacted] 's questions as to why would a vehicle “right off the lot” burn oil and overheat, I do not know, as this vehicle was delivered to the customer with no mechanical issuesAm I to interpret this as I did something wrong prior to the sale to burn up the head gasket?In regards to [redacted] ’s comments regarding delay of repairs; he was well informed of the need for him to authorize repair work to begin, and he failed to provide this authorization in a timely fashionSo his comment about "sitting on the car for weeks doing nothing” was a result of his failure to provide authorizationHe further stated that reps at the repair shop informed him that [redacted] would never pay for the repair; and that most repair shops he spoke with said they ( [redacted] ) would never pay for the repairThese were the opinion of the repair shop or so he statesHow would a repair shop have knowledge of what [redacted] would pay for? They are not employed by [redacted] and have no firsthand knowledge of their terms and conditions, so quite frankly their opinions are irrelevant [redacted] 's concerns do appear to be related to the warranty provisions, over which we have no controlPerhaps he should address his issues with [redacted] ?We did do everything in our power to assist the customer in rectifying the issueWhile he takes the position that I should have repaired the vehicle at no charge, based on the precedent that the company he is employed by would do so, I am a small business owner and unfortunately am not in a position to provider services at no charge.The customer notes that the warranty company is a scamIf he is of that opinion then again we suggest that perhaps his claim should be directed to themHe also noted that the service provider was not "his choice” but rather my choiceI did in fact suggest [redacted] to provide services based on my knowledge of their quality [redacted] was not at all obligated to have the work done by themHe agreed to my suggestion of his own accordThe staff at [redacted] informed the customer that the vehicle needed a head gasket, yet [redacted] asked them to inform the warranty company that the whole engine needed to be replacedPerhaps this is why [redacted] is now unhappy with [redacted] as they would not provide fraudulent information to the warranty company? [redacted] maintains his position that we should reimburse him for the engine repairs present in his vehicle when he purchased itThis is simply his opinion, not based on factsIt remains our position that [redacted] purchased a pre-owned vehicle for five thousand dollarsWhile it is unfortunate that said vehicle required repairs AFTER the customer utilized the vehicle for 1,miles it is not due to any negligence or predatory behavior on our part as [redacted] would like to believe.In closing, the fact remains [redacted] ’s claims regarding knowledge of any issues prior to the sale they are simply untrue and I will no longer justify any of these allegations with a response [redacted] has an issue with having to pay for services rendered and appears to have issue with [redacted] , which is whom he should be directing his correspondenceIt is not now, nor has it ever been my business practice to provide our customers with anything but quality vehicles and serviceIt is unfortunate that the customer had issues post sale with his vehicle, but I am not responsible for these issue pre-sale as he indicates [redacted] purchased a pre-owned vehicle at a fair priceWhen issues arose with the vehicle I did everything I could to assist the customer.Unfortunately it is apparent that each response I make will result in a counter response by [redacted] with no resolution, and quite frankly I have a business to run and don't have time to continue to respond to these erroneous allegations.Sincerely,Bernard CPresident