Best Cleaners

This is a dry cleaner I took items to be cleaned and the person returned I asked for the 5th item and she did not have it I have a receipt stating they owe me items This was a shirt I bought at [redacted] which was very expensive They offered to give back my clothes but I denied because they might lie to Revdex.com They gave me days to pick up my clothes or they said they would sell them

Significant amount and value of clothing damaged/destroyed while under the care of Best Cleaners due to fire caused in dryer Unable to contact owners post-fire Product_Or_Service: Dry cleaning service for articles of clothing Order_Number: Invoice # [redacted]

Good Morning ***, This is in regards to our conversation yesterday about my complaint ID#*** "Best Cleaners"I will except the owners offer 0f $to resolve this issue!! In all fairness I still think $more would have been betterI wish to have the $(in check form) made out to *** *** and please have it mailed to our home address; *** *** *** *** *** ***Thank You.Sincerely,*** ***

Business states that the $check was mailed out today

Significant amount and value of clothing damaged/destroyed while under the care of Best Cleaners due to fire caused in dryer Unable to contact owners post-fire
Product_Or_Service: Dry cleaning service for articles of clothing
Order_Number: Invoice # ***

I lost articles of clothing as a result of the fire that occurred in and have been unable to contact someone from the business to obtain compensation for my items No one from the business has made an effort to contact me
Product_Or_Service: cleaning of jackets and two dresses
Account_Number: invoice # XXXXXX

This is a dry cleaner I took items to be cleaned and the person returned I asked for the 5th item and she did not have it I have a receipt stating they owe me items This was a shirt I bought at*** which was very expensive They offered to give back my clothes but I denied because they might lie to Revdex.com They gave me days to pick up my clothes or they said they would sell them

On August 28th, 2016,I hired Joe h*** to install new locks in my condominiumlocks were going to be installed on my bedroom doors, on my bathroom doors and one on my closet doorThe locks had 3/latches and the doors needed to be rebored and the area where the strike plates and latches were had to be rechiseledI paid Joe $cash in compensation for his workToday, I noticed that As Joe was rechiseleing the bedroom and bathroom doors, he stripped the veneers off the sides of the doors, so now the door is completely chipped on the sideAlso, where the strike plate goes on the bedroom and bathroom doors, he completed chiseled off the door frame, as to the point that an entire strip of wood is missing from the door frameOn one of my bathroom doors, he took a utility knife and scratched the door so deep that I have to replace the doorof my door frames now have to be replaced and so do my doorsToday, August 29th, 2016, I sent pictures of the damage to Joe and

Initial Business Response /* (1000, 5, 2015/04/13) */
I am writing today in response to your complaint*** from Saddle Mountain SouvenirPlease allow me to take a moment to introduce my company and our mission
Since 2001*** has been working with local businesses nationwide to promote
awareness of important community issues like Drunk Driving, Drug Abuse, Breast Cancer Awareness, Blood Donation and many othersWe simply produce radio spots which contain positive messages that are sponsored by the local businesses and aired on local radio stations across the countryWe have contracts with approximately radio stations nationwide, including some of the country's largest broadcast chainsIn 2014, our company aired over 140,such messages which we feel made a real impression on the residents of the communities we serve
On August 13, a Ms*** authorized the purchase of Military Tribute messages on behalf of Saddle Mountain SouvenirThese spots aired on WWHC Radio in SeptemberOn October 17th, 2014, Ms.*** called and tried to cancel her order but we had already provided the service and the spots had already airedShe asked for a duplicate invoice at that time
On December 12, we received a note from Mr*** stating "per our phone conversation, I never agreed to this ad and there is nobody by this name (Ms.***) at this businessI am the sole owner." However, as part of our quality control process, after a sale is made, our Customer Service Department routinely calls customers back to verify the purchaseThis is done on a recorded line with the customer's permissionIn the case of Saddle Mountain Souvenir, we have Ms.*** authorizing the purchase, verifying all of the order parameters, and stating quite clearly that she is the co-owner of the businessShe then gives her final approval for the order to be processed
I am not certain why Ms.*** claims that this purchase was not authorized when her authorization is on tape or why Mr*** claims to be the sole owner when Ms.*** clearly refers to herself as a co-ownerI am certain, however, that our company followed all of the necessary protocols to ensure this order was authorized and processed properly
Since the customer did not attempt to cancel their order until after the spots were broadcast, thereby incurring substantial expense on our part, we must insist on payment for the open invoice for $Thank you for allowing me to reply to this complaint
Regards,
*** President
Multimedia Sales & Marketing, Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again as I told you before there is no Ms*** with my companyI don't know who you spoke toIf you check on my business with the state of West Virginia you will se I am the sole owner of this company and have been since my divorce in So unless you have my voice on your recording confirming this purchase as the Sole Owner I am not paying for it
Final Business Response /* (4000, 9, 2015/04/16) */
Our Customer Service Manager, *** has been in touch with Mr*** a couple of times since the original noticeFrom our side we believe the matter is settled and Mr*** has agreed to pay $toward his balanceWe will write off the remaining balance once we receive paymentI assume the customer's response above was sent prior to our settlement agreementWe appreciate Mr***'s cooperation

First off I just wanted to say that I am truly sorry that this problem occurred. [redacted](husband) of the family came by to drop off their clothing for the month and stated that there was 12 pieces of clothing and I marked 12 on ticket. Later on that evening I went back to count the pieces of...

clothing as there was only 11, I searched everywhere to see if the shirt had gone mixed up with any other bags or tickets and I couldn't seem to find the 12th article of clothing which was very strange because I have set routine in order for things like this not to happen. As so fourth I did what they asked me to do with the articles of clothing they gave me and when it was time for pick-up Holly came by in the afternoon to pick up their 12 articles of clothing as there were only 11. I complied and asked if she wanted a refund or credit for the store (wash/press/hemming etc.) and instead she insisted that she wanted 85 dollars at the time, myself being in the dry cleaning business for over 20 years, I did not think they material nor name brand of the shirt was worth 85 dollars. So I stated that I could write her a check for 35 dollars and she already deposited the check in the bank. I will comply and give her the full amount in which she is asking for which is 45 dollars stated on the filed complaint. I will with no hesitation give her 10 more dollars to fulfill her needs as a customer. Again I am truly sorry that this incident happened and it will never happen again as there we are always looking to better ourselves. - Best Cleaners

I am rejecting this response because: First off I don't feel that the owner cares about the customers because if so the owner would have done the right thing by making sure to have given us the courtesy of "The customer is always right". It is called Good Customer Service. Again my husband ([redacted]) originally brought in 12 shirts and he ( NOT ME) picked 11 shirts up. The owner NEVER COMPLIED about a "Refund or Credit (wash/press/hemming, etc.) All the owner said was "I will be responsible". Second of all I NEVER insisted on $85.00. All I said was that we pay between $55.00 & $85.00 for his shirts. I thought that the owner would have at least given me the Good Customer service that every patron should receive and give us a fair price for the lost item for the LACK of Responsibility with our clothing items. Third off the check for $35.00 was deposited so that I could purchase to replace the lost shirt in which I paid $55.00 plus Tax. I actually feel that $20.00 more would be the RIGHT and Fair thing to do. As again the CUSTOMER is always RIGHT. Thank You.

I am writing today in response to your complaint #[redacted] on May 11, 2017.  Please allow me to take a moment to introduce my company and our mission.Since 2001 MSM has been working with local businesses nationwide to promote awareness of important community issues like Drunk Driving, Drug...

Abuse, Breast Cancer Awareness, Blood Donation and many others.   We simply produce radio spots which contain positive messages that are sponsored by the local businesses and aired on local radio stations across the country.  We have contracts with approximately 1300 radio stations nationwide, including some of the country’s largest broadcast chains.  Each year our company airs approximately 140,000 such messages which we feel made a real impression on the residents of the communities we serve.The MSM sales representative on this account, Ms. [redacted], has been with MSM for many years and is one of our most sincere and trustworthy representatives.  That being said, we do not have absolute control over each presentation or how each customer interprets the conversation with our representative. I can tell you that we have never had such a complaint against Ms. [redacted] during her employment with MSM.  Additionally, even though MSM deals with thousands and thousands of customers each year, we have had only two other complaints in the last three years – hence our A+ rating with the Revdex.com.  Furthermore, if you visit our website (www.msminc.com), you can see that our mission of spreading positive messages is clear, and our blog section demonstrates the commitment of all our employees to participating in a wide variety of philanthropic activities each year. Our Customer Service Department is always willing to listen to each customer if that customer raises questions about their invoice.  According to our records, however, we have left 11 messages and sent 7 letters to Mr. [redacted] but received no reply until this complaint.  In the absence of any dialogue, our Customer Service Department will make every attempt to collect on the open invoice. Regarding the claim of prerecorded collection calls, I can assure you that MSM does not own or have access to any such equipment that would make a prerecorded collection message possible. We simply don’t (and can’t) do that with our systems.At the end of the day MSM exists to improve the lives of the communities in which we work, and of the businesses with whom we work.  It is never our intention to anger or inconvenience well-meaning customers who commit to our message, and we always make every effort to maintain a positive relationship.  As such, we will honor Mr. [redacted] request to cancel his invoice and write off the balance. Additionally, we will restrict his company from our records so that he will not be contact again for future projects.  If I can be of further assistance, Mr. [redacted] can contact me directly at the number below.[redacted], PresidentMultimedia Sales & Marketing, Inc.t[redacted]@msminc.com847-919-1115

Review: I bought two pair of jeans to this cleaners sometime in August/September. I sent my father to pick up my jeans. I decided to wear one of my jeans that's when I found out that 1 pair wasn't mines. I immediately called and spoke with [redacted] the part time workers and explain that the jeans I had was not mines. [redacted] ask me to come in to show her the jeans. I'm about 6'0 feet tall Its obvious that I need long jeans. The jeans that was given to my father was a petite size jeans. We all know that jeans don't shrink maybe get small in the waist area but never shrink into capris. [redacted] allowed me to walk around in the back to see if I saw my jeans and that came up with negative results, because it was very dirty and un organized in the back. She explain to me that I was going to have to speak with [redacted] or his mother on Monday about my jeans. On Monday when I called I spoke with the mother before I told her what happen I describe myself to her & she said oh yes the tall lady she knew just who I was, because Myself & my family have been bring our clothes to this cleaners for decades. But when I started to explain to her the attitude immediately started 2 change. I was inform by a friend that they meaning her and her son [redacted] always have an attitude when someone come in with a problem about there clothes. So I shouldn't speak to them I needed to speak to the father Mr[redacted] about my clothes. When I called him he said ok they will give me a credit for my clothes. I went back 2 the Marrero store spoke wit [redacted] who still disagrees that they didn't made a mistake, but was going to give me a credit because his father said so. On today I went to pick up a shirt I drop off that was suppose to be credited the mother didn't get the memo so I couldn't get my clothes. Now I have to wait tell tomorrow to call Mr.[redacted]. I found out they fired 1 or 2 ladies that was suppose to be doing the clean because they were messing up. If you fired someone for the very exact thing why are you giving me a hard time about my jeans?Desired Settlement: At 1st I was fine with a credit but at the point I want my money back. I have patronize the cleaners to long for them to give me a hassle behind $16.00. I think that is very sad and money hungry. Nobody is not perfect just say you were wrong and that you were sorry for the inconvenience and let it go, but nobody want's to be wrong or at fault. IM SO OVER BEST CLEANERS AND I WISH I COULD CONVINCE MY FAMILY ALSO!!!!!!!!!!!

Review: The owner of the business basically has denied that he in fact serviced my items that I sent to his dry cleaner and is calling me a liar on top of it. I had two articles of clothing one was a simple alteration. I took in the garment, didn't check it until I got home, went to put the shirt on and notice that the shirt was altered incorrectly. I took the garment back to be fixed. Owner stated that that was not the work of his wife and that she in fact did not do that. So he basically is telling me that I am a lying customer. The second article of clothing was a silk dress that had a water stain on it which I told the owner when I dropped it off. I picked it up only to find the water not off the garment. He then proceeded to tell me that it was not water. I know that it was water for I was the one who spilled the water on the garment. I then asked if he would please try again to fix the stain. I picked it up on the second attempt and he said that he tried everything to get the stain off. He then proceeded again to tell me that it has to be something other than water.Desired Settlement: I would like to be refunded for the garment that I had altered and I would like a letter to be sent to this owner. He has no right telling me that I am lying when in fact he was the one who altered my shirt in correctly.

Business

Response:

Dear Revdex.com Representative [redacted]; Ref ID [redacted]

Review: I live around the corner from Best Dry Cleaners in[redacted], NJ and each week I am constantly dropping clothes off to be cleaned. Last week, I picked up my dry cleaning and when I got home I noticed there was a ripped hole in my brand new shirt. I had just bought this shirt online and took it to the dry cleaner to be steamed because it came extremely wrinkled. It was only ever at the dry cleaners. When I confronted the owner, she laughed at me and kept telling me I must have brought it to her with a rip in it. There is no way this is possible. I brought it to her with the tags still on and everything. I wanted her to give me $30 to cover the cost of the shirt and she said no then eventually said she would give me $15 off my next dry cleaning visit and that was it. I do not want to go back here because I do not trust her and am appalled at her poor customer service. She literally stood there laughing at me when trying to defend herself.Desired Settlement: I would like her to give me a full $30 refund in cash, not just $15 off my next dry cleaning service. I do not want to give any more money to this poor excuse for a business owner.

Review: I had brought brand new pants to this location to have them tailored - hem and waist. Immediately after picking them up from Best, I tried them on at home and noticed a perfect razor-type cut on one of the legs (thigh area).I spoke with their manager, [redacted], who immediately denied responsibility and refused to reimburse me for the cost of the tailor work ($37)that they performed as well as the cost of the pants ($75). He actually blamed me instead. I did notice a few razor blades just lying on top of the tailor's station and I mentioned that's what caused the tear - that the tailor accidentally and carelessly sliced the pant leg with the razor.I insisted that I wanted restitution for something that was obviously their fault. [redacted], the manager, became more defensive and belligerent. Realizing that it was going nowhere, I left and let him know that I was reporting him and Best Cleaners to Revdex.com and the CLA (Cleaning and Laundry Association, an organization that I'm familiar with).Desired Settlement: I want to be reimbursed the entire $112 dollars that is rightfully owed me as these pants were rendered useless by Best Cleaners. The pants were $75 and the tailor work was $37.Thank you

Consumer

Response:

From: [redacted]

Sent: Wednesday, August 27, 2014 11:18 AM

To: [redacted]

Subject: complaint #[redacted]

Hi [redacted],

I hope all is well. I just received an email regarding complaint #[redacted] informing me that Best Cleaners did not respond to you and that the case was closed.

I want to let you know that a representative from Best Cleaners did indeed contact me and that it was resolved; he sent me a check to cover the damages. Too bad he didn't inform you as well, so I'll do it for him.

Thank you so much for your help in getting my case resolved. It is very much appreciated.

Sincerely yours,

Review: I dropped off a dress to the cleaners for dry-cleaning and gave them specific instructions to handle with care. When I picked up my cleaners, I did not realize the dress was missing from the entire order until after business hours later that evening. I looked at my cleaning receipt and noticed the dress was never recorded onto the receipt nor was it returned to me. I then returned to the cleaners the next day explaining my issue, they completely ignored me and told me that they returned all of my garments. I asked them if they could even get the description of the dress and check to see if they have it in the back as maybe it had gotten mixed up with something else. They ignored me again after I repeatedly asked them to help me. So, I called the police and explained the problem to him. The police officer then asked the business to look for the dress and they declined again. So I have a case number and plan to file a civil case against Best Cleaners for 1) failure to assist, 2) poor customer service, and 3) theft of my merchandise.Desired Settlement: Reimbursed for the FMV of the dress, it was only worn once and I paid $100 for it.

Business

Response:

September 26, 2013

Gentlemen:

We are responding to a complaint made against us by a client, *. [redacted], of our cleaning business. She alleges that we have lost a dress that she claims was left with us on August 28,2013, together with some other items to be cleaned.

When a customer brings items to our establishment, the number and type of each garment is entered into our computer, which produces a receipt in triplicate indicating the name of the customer, the date, and an itemization of what the customer has left with us. The receipt #[redacted] produced for customer [redacted] on August 28th does not indicate that there was a dress among the items left with us for cleaning. Note that in her complaint she claims to have specially directed our attention to the cleaning of the now missing dress. At that time she was given a copy of receipt #[redacted], and there was no complaint that a dress was not listed on the receipt.

Subsequently, on September 4th, the customer returned to pick up her cleaning, paid the sum shown on the receipt #[redacted], and left the store. On September 5th, she returned and now claims that we have lost one dress that she alleges was left with us on August 28th, Recalling the statement she made in her complaint about directing our attention to the dress when it was supposedly left with us, one would have thought that when she picked up her cleaning, she would have examined the dress to make sure that our cleaning effort met her expectations. Obviously, this could not happen because no dress was ever left with us as indicated by the receipt #[redacted].

We are convinced the garment in question was never left with us. However, in a further effort to assure **. [redacted] that we did not received the garment, we have checked garments in our facility and have not found any articles of clothing that article unaccounted for. We can only conclude that the customer is mistaken in believing that she left the missing dress with us.

Sincerely

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I find it interesting that Best Cleaners is addressing this written complaint, but would not speak to me or the police officer in-person on 9/5/2013 to address the missing dress. I have been a patron of this cleaners for over a year with weekly to bi-weekly drop-offs. I haven't had any problems before, am always friendly with the staff (they even pet my dog), felt they were trustworthy, and no longer found it necessary to count my garments while regularly dropping off and picking up. So it was very disappointing that they dismissed my inquiry right away without any discussion about the article or attempt to remedy the situation. I was treated as if I were an alien walking off of the street and not a regular customer. They refused to answer me, refused to even look at a picture of the dress, were unreasonable, and suddenly didn't speak English.

Review: I had a dress dry cleaned by this company in late June of this year. During the cleaning process my dress was severely damaged. The sales person and the manager agreed the dress was ruined and offered to pay 30.00. I agreed on this amount and was told a check would be mailed in a few days. Since then, I have been told on several occasions the check would be mailed, but it hasn't happened. It has become apparent that they have no intention of sending a check.Desired Settlement: Pay the agreed upon amount.

Business

Response:

Response:

A check ([redacted]) in the amount of $30.00 was sent to [redacted] back in July. She

claims that did not receive it so another check was sent to her in August and

she says that she did not receive it either. We are sending a third (and final)

check out this week.

Sent on:

9/10/2013 12:02:40 PM

Consumer

Response:

I received the 30.00 check today, which is, they claim, the third attempt. I guess, unlikely as it may seem, it is possible the USPS lost the first two.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.