Best Rate Auto Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Just to be clear, a cell phone number was properly listed on your form and that was how the provider was able to reach me on a follow up call, this negates your claim about me not having a proper phone number listedIn addition, my complain was not about my deductible, I know what my deductible is, I am a health professional, and I am knowledgeable about how insurance works, my complain was about an agreement concluded upon that I am paying out of pocket which your company did not upheld; "that is the complain"May I suggest that your form be updated to provide the option for "self-pay" and "3rd party/insurance pay" (however you all wants to word it), so there is no saying that it was not noted anywhere (that is what I was told)Thank you, and checks will be mailed out in the discounted amount

This letter is in response to a complaint received 2/27/17: StMichael’s ER has never had the capability to do ***’s onsite and I’m not sure if someone did or why someone would tell a prospective patient that we had that capabilityIf the treating physician feels that an *** is necessary,
he would write an order for one and the patient could go elsewhere to obtainOur facility has x-ray, CT and ultrasound capability only The $we collected was for the patient’s ER co-paymentCo-payment is always collected when services are renderedWe do not collect money to “file claims with insurance”The patient’s claims were filed with *** *** The patient had a deductible of $of which $had been metPatient was billed for what insurance determined to be patient responsibilityI’ve reviewed all billing documents and the patient was billed correctly According to notes on the account, the patient contacted our billing company, *** *** *** *** on 1/9/He did not leave a phone number and the number he listed on his demographics was incompleteThis meant that the supervisor was not able to call him backHis home number was listed as *** No cellular number or work number were notatedOur billing company is located in *** and they are not aware of our phone number prefixes In an offer of good faith, we can offer the patient a 30% discount on both accountsThat would bring his facility account balance down to $and his physician account balance down to $If the patient makes payment in full as he instructed he would do on 2/28/17, we cannot send him a refund on the back endThank you

I am rejecting this response because: as shown on my last email I have pictures from his gyms *** where he promotes his gym as a crossfit gym once I confronted *** about this he quickly removed all the crossfit labels from the ***Not only do I have these pictures as mentioned before there are at least three people I referred to his gym which were told by him his gym was a crossfit gym quote "you should join crossfit " not only can I get written statements from these three individuals I can get at least three witness written statements from people that were present when the people I referred were there being told this by ***I'm not here to ask for anything I don't deserve*** promoted his gym as a crossfit gym not only to me, but multiple other peopleYes I did sign a contract which I didn't not read I'm not going to play the victim, but I trusted *** at the time and felt he was being honest in summarizing the contract for meWhen I asked him for a copy for my records he stated his copy machine was down, but would give me a copy on my next visit which he never didWhat *** did is unethical business practice he should have been honest about his gym from the start not use a big name affiliation like crossfit to promote his gym when his gym is not crossfit affiliatedIf you need the pictures again or the written statements from the people that were told by *** his gym was a crossfit gym I will be more then happy to provide these at anytime

Here is the contract that you signed and never asked for, everything you need to know is on there, notice how everything says specifically GYMI will refund you $because you moved cities and that's itWho signs a contract and doesn't read it? I never trick my members into signing up for anything, but regardless move on with your life, don't you have better things to do than to bs with my business???

Response:Not once did I say that my gym was a crossfit affiliationMy gym is broad in all exercise aspects we offer boxing, group classes, one on one training and moreI have a contract that the client signed that has nothing to do with crossfit and not one thing in that contract says crossfit
trainingThere should be no reason for me to refund him $when I provided my services for those monthsHe had no complaints during the months that he was hereIn the contract that he signed it stated that he needed to give the gym a day notice to cancel, he text a couple days before his payment and was upset when it was chargedHe wanted me to transfer that membership to another member and I told him I was unable to do that because it is not our policyHe then brought our race into it and blew it all out of proportion
*** *** *** *** ** *** *** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Just to be clear, a cell phone number was properly listed on your form and that was how the provider was able to reach me on a follow up call, this negates your claim about me not having a proper phone number listed. In addition, my complain was not about my deductible, I  know what my deductible is, I am a health professional, and I am knowledgeable about how insurance works, my complain was about an agreement concluded upon that I am paying out of pocket which your company did not upheld; "that is the complain". May I suggest that your form be updated to provide the option for "self-pay" and "3rd party/insurance pay" (however you all wants to word it), so there is no saying that it was not noted anywhere (that is what I was told). Thank you, and checks will be mailed out in the discounted amount.

I am rejecting this response because: I already informed you of what I'm requesting that is a full refund of $500. If you don't want to refund me the money that's fine I will take this to court, I will also express my experience on media. I have facts and witnesses I can prove why I'm requesting this refund. I'm not hiding anything. You know you were promoting your gym as a crossfit gym that's why you removed the all the " crossfit" affilation from the business [redacted] after I confronted you about it, but as mentioned I have all the posts as well as the witnesses and testimony from the individuals you told this was a crossfit gym  " come join crossfit". I feel very strong about this and this is why I'm taking the time from my busy schedule to address this issue. You can give me my full refund and end this or we can take the long way. If you would have been honest with me from the start you wouldn't be in this situation.