Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The leak was not caused by a clogged filterI have changed out the filters on a monthly a basisI was under assumption that it was your responsibility, but as a tenant I did change the filterThe maintenance man that came out informed me that the leak was not caused by the air conditioning unit filters not being changed out, but due to poorly upkeep before my move inAlso due to the damages to the carpet it has placed my son in hazardous conditions, causing me to miss days of work to take him doctors visit, because he exposed to the mildew and mold in the carpet, leading to him having diarrheaI know the electric water heater issue is still in process at this time but I was also informed by the maintenance man that this would cause a significant increase in my electric bill I want to know how I will be granted concession for my electric bill for these monthsI am still waiting for a email of the invoice for the faucet leak to submit to the water company Regards, [redacted]
Good Morning: I am in receipt of the complaint filed by Mrs[redacted] : I have audited the account and find the figures to be correct Mr and Mrs [redacted] leased a home through our agency and the lease did not expire until 10-31-As she stated in her complaint they vacated prior to the lease expirationA lease obligation is a legal contract with obligation to payThey vacated the property and owed rent for the entire balance of the leaseA letter was send stating damage and or cleaning issues and the balance of the rent for the term of the lease This balance was adjusted once the home was re-rentedWe advised Mrs [redacted] of the new amountI can find nowhere in the records that anyone offered to reduce the balance owed for anything other than the rent since the home was re-rented Since Mrand Mrs [redacted] failed to pay the balance due the account was turned over to professional collectionsThey in turned mailed out another letter showing the adjusted amountFurther they tell me they made numerous calls and never received a return call from Mr or Mrs [redacted] Then this matter was placed on their credit reportThey do attempt to collect the debt prior to placing in on the debtors credit report I am sorry Mrs [redacted] feels that she has been treated unfairlyWe are not able to offer any adjustments to the balance due in the amount of $This balance includes rent from August 1, until the home re-rented on September 12, and the additional cleaning, sod replacement for where pool was installed and a pro-rated amount of painting as it resulted from scribbling on the walls that I would assume was done by their childThe amount due is after applying the deposit I cannot say why Mrs [redacted] did not receive the letters from us or the collection agency but she was aware of the balance due on the accountSome of this could have been caused by the fact that we were not given a forwarding address and all correspondence was sent to the last known address which should have been forwarded to them by the Postal Service Sincerely, [redacted] Property Manager
Please see Image of Mr [redacted] 's leaseIt clearly says that the rent goes up by $Mr [redacted] also clearly states that he was not about the sign a new lease when the old one expiredThe reason for the discrepancy on the amount is because of the unpaid $each monthOur system will automatically charge a late fee when the full rent is not paidSince he owed $and paid $each month it would accrue the fee and then we have to catch it and adjust itUnder our lease he could be charged a late fee on the $each month Mr [redacted] also says that he came in about the new lease on May 8th about a new leaseIn the essence of compromise I will agree to waive the $for June and July if a new lease is signed and returned within one week of today and the remaining $is paid by that same dateThis will leave him with a balance due of $This is our best and final offer Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below /> [Provide details of why you are not satisfied with this resolution.] I have attached my copy of my lease which I show the clerk at their officeWhen I showed the clerk my copy she to me that they would waive the fees if insigned a new leaseI received the new lead but more charges and another late rent letterThis is the inconsisity I am complaing for it said $on the letter send as attached docsBut I received a lets saying $Also last month be for I paid my June rent the clerk that was working with me told me to pay my regular rent amount which is $I simply asking to renew my lease as is $a month like we agreed and Waive my fees as discussed on th of MayI never Been late on my rent Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, The pictures attached are the reason I have a problem with this companyOn several occasions, they don't want to admit that their staff was negligent in identifying problems and had given the tenants a clear release from any negligence until management intervened but only to address minor thingsThey were suppose to manage the property and limit loss to their client being meHowever, I'm the one paying for damages incur from tenants they didn't hold accountable [redacted]
Good Afternoon:I am in receipt of the complaint from [redacted] :Mr [redacted] was robbed outside of the building where he rented a unit from usMy understanding from him was that he was robbed after getting out of his car and stepped into the grassMr [redacted] is mistaken when he states that Waddell Realty Company advised him we lost his money ordersWe did however send him late letters advising him of his debt and he contacted us stating he had dropped them offWe had and still have no record of receiving what he is calling the replacement money orders.Mr [redacted] has spoken with the owner of the company at length on more than one occasion and has been advised and reminded of his debtThe balance showing due on his account is $after crediting his security depositThis amount remains unpaid and we will not be able to reduce it or offer him a settlementWe are very sorry for any inconvenience this may have caused Mr [redacted] .Sincerely, [redacted]
I have set a time of 4:at the home for move out inspectionDue to my work schedule my sister will be attending the walk thruYou will also have receipts of flea/tick along with carpets cleaned as I am aware of property management as I worked in the field for years prior to now being in the financial industry Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
We are in receipt of this complaintThis file is over two years old and we must retrieve files from storageWe will do so, review and get back to you as soon as possibleSincerely, [redacted] Property Manager Waddell Realty Company LLC
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Good Afternoon: We are in receipt of the complaint filed by Mr [redacted] : We are very sorry Mr [redacted] feels he has been treated unfairlyI have carefully reviewed the complaint and the account for accuracyMr [redacted] was present for the move out inspection and signed the move out form at the move out inspectionUnfortunately there is no way to know exactly how much a cleaning charge will be until the invoice is remitted by the vendorHe did contact [redacted] in our office and [redacted] had agreed to return the $to Mr [redacted] It was explained to Mr [redacted] that the vendor had already been paid and that we would need to get the funds back from the vendorUnfortunately this took a few days and Mr [redacted] became dissatisfied with the delay and starting demanding a larger amount of a refund Attached is a copy of the invoice for the cleaningIt totals $and a % repair commission is charged to the owner for handling this repairIn turn this % ( $27.50) was also charged to Mr [redacted] as agreed to in the Additional Page Amendment in his lease agreementIt appears we neglected to refund him the $repair commission when we refunded him the $But in reality it was agreed to refund him $After careful review of the Move in and Move out inspection I can see that Mr [redacted] was charged for cleaning a oven and a toilet that were listed as dirty on the move in inspectionI have conferred with the vendor and they have advised me that the portion of the bill that would be allocated for cleaning a Oven and toilet would be $So the way I see it Mr [redacted] is entitled to the following: Credit for the repair commission on the $already refunded $ Credit for cleaning oven and toilet $ Credit for repair commission on $ $ Total refund due Mr [redacted] in addition to the $already refunded $ I hope that this is acceptable to Mr [redacted] as it is the best we can doWe again are very sorry for any misunderstanding on this issue Sincerely, [redacted] Property Manager Waddell Realty Company LLC ###-###-####
I am in receipt of the complaint from Ms *** Ms [redacted] came into our office asking for help with her propertyShe does not speak English and came in with one of our agents who sat in on the conversations and contract signing with her to act as her interpreterShe explained that her house was a mess as a tenant she had in the property had abandoned it and left it a messA manager in our firm met with her and the interpreter and all was discussed The requested work was performed and agreed upon prior to the work being performedThe work was performed We regret that Ms [redacted] feels we have treated her unfairly but we have not treated her unfairlyWe are not willing to negotiate with her as she agreed to the repairs We will expect full payment for these charges Sincerely, [redacted] Property Manager Waddell Realty Company LLC
Good Morning:
I am in receipt of the complaint filed by Mr ***Mr*** viewed the home on September 19th in personNo notation is found in the application or lease that states repairs were need to the homeMr *** signed the lease on September 24, electronically therefore
accepting the home and stating it is in acceptable conditionThe deposit was to be overnigon that same date to complete the lease and make it validThe deposit was received in our office of September 30, the same day they wished to move into the propertyThere was a great push to get them in the home that same dayWe feel we bent over backwards to accommodate themOnce the deposit was received we in turn emailed the owner to advise them it had been rentedUnfortunately the owner did not read the email before going to check on the home and was surprised that someone was in the homeHe does have a license to carry a gun on his hip and did in fact call the policeThe misunderstanding was resolvedThis is certainly a regrettable situation that I certainly wish did not occur and I apologize for this
The late fee in question is from October's rent which was not received in our office until October 9, The lease calls for a late fee of percent of the rental amount ($825) so the $is correctI think they may be confusing the $which is the rent due for the one day of September 30thIt was also not received until October 9thIt is procedure for any rent due for that month to be paid prior to being given the key and possessionWe allowed the tenant to enter the property giving them special consideration
The owner of the property has repaired all items that have been requestedIronically they came to see me the same day this complaint was received requesting that we have someone look at the storm door handlesThey have since been repairedThe doors to the home do close and seal properly ( main door not storm door) so there is no way for bugs, snakes etc to enter if they are closed
I cannot say why the rent was not delivered by the post officeI can only say we didn't receive it until the 9th and regret that the postal services actions caused Mr *** such a hardshipOur office hours are from 8:30am-5:00pm Monday through Friday and Saturday we are open from 10am-3pmThere are mailboxes for any after hours deliveryFurther had the funds been sent certified or overnight they would have left a notice of attempted deliveryNo such notice was received
All that said I certainly apologize for the hardships the *** may have incurredTo show our appreciation I have deleted the $showing due and unpaid from there account.They now have a zero balance
In closing I would ask that Mr and Mrs *** refrain from using language that may be upsetting to those that work here at WaddellI am enclosing a email sent from Mr*** to *** *** our Assistant Property ManagerMrEvans is a respected member of our team who happens to be African AmericanIn reading the email I think you will find the key words that a person of color may find offensive
Sincerely,
*** ***
Property Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meAfter multiple emails back and forth with *** ***, the property manager, I knew that he was not going to take responsibility for his oversights as a property manager. I contacted the CXO, Mr*** to address the issues within his property management division.
Mr*** was much easier to work with and showed a tremendous amount of professionalism and care for his clients. He understood why I lost my trust in *** *** as a property manager and agreed to reimburse us for the low quality of work and damages that were done to the propertyMr*** stated that he will be addressing these issues to ensure that other property owners receive better quality management and maintenance serviceI highly recommend that all tenants and property owners that work with *** *** do a thorough review of what they have been billed and verify that good quality repairs were doneI believe that Mr*** is a hard working business owner that wants to provide the best services possible, but was unaware of the level of miss-management going on in the property management division
Regards,
*** ***
Good Morning:
We are very sorry but we are not able to agree to the settlement Mr*** is requestingWhile Mr*** claims his roommate turned in the keys to our office on July 31, we have a signed form were they were returned on August 4, in person by his roomateA
tenant is responsible for rent until the keys are returned
Sincerely,
*** ***
Property Manager
Waddell Realty Company LLC
We are getting additional quotes to insulate attic and then must get owner approvalWaddell Realty Company does not own this home and cannot do requested repairs without owner authorizationI would request that tenant send me copies of last months of power bills.Sincerely,*** ***
Good Afternoon:My name is *** *** and I am the Property Manager with Waddell Realty ( over years )I regret that Ms *** feels she has been treated unfairlyOur office maintains regular hours and our employees work regular hoursMs *** contacted our office and spoke with
*** *** our Assistant Property Manager ( over years of employment) and offered to bend to meet Ms ***s needsHe offered a 9am appointment or a 4:30pm appointment but that was not acceptable to Ms ***Ms *** advised Mr Evans that it had to be done after 6pm on a week day or on a weekendOur office hours are from 8:am to 5pm Monday through FridayWe do have one leasing agent on duty on Saturday from 10am to 3pm but it is not possible for us to close the office for inspectionsPlease find attached a page of the lease signed by Ms *** where she has agreed to the hours of 9am to 4:Monday through Friday for inspections.I regret that we are not able to honor Ms ***'s request.Sincerely,*** ***Property ManagerWaddell Realty Company LLC###-###-####
We regret that we were not able to come to a suitable resolution with Mr [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The leak was not caused by a clogged filterI have changed out the filters on a monthly a basisI was under assumption that it was your responsibility, but as a tenant I did change the filterThe maintenance man that came out informed me that the leak was not caused by the air conditioning unit filters not being changed out, but due to poorly upkeep before my move inAlso due to the damages to the carpet it has placed my son in hazardous conditions, causing me to miss days of work to take him doctors visit, because he exposed to the mildew and mold in the carpet, leading to him having diarrheaI know the electric water heater issue is still in process at this time but I was also informed by the maintenance man that this would cause a significant increase in my electric bill I want to know how I will be granted concession for my electric bill for these monthsI am still waiting for a email of the invoice for the faucet leak to submit to the water company Regards, [redacted]
Good Morning: I am in receipt of the complaint filed by Mrs[redacted] : I have audited the account and find the figures to be correct Mr and Mrs [redacted] leased a home through our agency and the lease did not expire until 10-31-As she stated in her complaint they vacated prior to the lease expirationA lease obligation is a legal contract with obligation to payThey vacated the property and owed rent for the entire balance of the leaseA letter was send stating damage and or cleaning issues and the balance of the rent for the term of the lease This balance was adjusted once the home was re-rentedWe advised Mrs [redacted] of the new amountI can find nowhere in the records that anyone offered to reduce the balance owed for anything other than the rent since the home was re-rented Since Mrand Mrs [redacted] failed to pay the balance due the account was turned over to professional collectionsThey in turned mailed out another letter showing the adjusted amountFurther they tell me they made numerous calls and never received a return call from Mr or Mrs [redacted] Then this matter was placed on their credit reportThey do attempt to collect the debt prior to placing in on the debtors credit report I am sorry Mrs [redacted] feels that she has been treated unfairlyWe are not able to offer any adjustments to the balance due in the amount of $This balance includes rent from August 1, until the home re-rented on September 12, and the additional cleaning, sod replacement for where pool was installed and a pro-rated amount of painting as it resulted from scribbling on the walls that I would assume was done by their childThe amount due is after applying the deposit I cannot say why Mrs [redacted] did not receive the letters from us or the collection agency but she was aware of the balance due on the accountSome of this could have been caused by the fact that we were not given a forwarding address and all correspondence was sent to the last known address which should have been forwarded to them by the Postal Service Sincerely, [redacted] Property Manager
Please see Image of Mr [redacted] 's leaseIt clearly says that the rent goes up by $Mr [redacted] also clearly states that he was not about the sign a new lease when the old one expiredThe reason for the discrepancy on the amount is because of the unpaid $each monthOur system will automatically charge a late fee when the full rent is not paidSince he owed $and paid $each month it would accrue the fee and then we have to catch it and adjust itUnder our lease he could be charged a late fee on the $each month Mr [redacted] also says that he came in about the new lease on May 8th about a new leaseIn the essence of compromise I will agree to waive the $for June and July if a new lease is signed and returned within one week of today and the remaining $is paid by that same dateThis will leave him with a balance due of $This is our best and final offer Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below /> [Provide details of why you are not satisfied with this resolution.] I have attached my copy of my lease which I show the clerk at their officeWhen I showed the clerk my copy she to me that they would waive the fees if insigned a new leaseI received the new lead but more charges and another late rent letterThis is the inconsisity I am complaing for it said $on the letter send as attached docsBut I received a lets saying $Also last month be for I paid my June rent the clerk that was working with me told me to pay my regular rent amount which is $I simply asking to renew my lease as is $a month like we agreed and Waive my fees as discussed on th of MayI never Been late on my rent Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, The pictures attached are the reason I have a problem with this companyOn several occasions, they don't want to admit that their staff was negligent in identifying problems and had given the tenants a clear release from any negligence until management intervened but only to address minor thingsThey were suppose to manage the property and limit loss to their client being meHowever, I'm the one paying for damages incur from tenants they didn't hold accountable [redacted]
Good Afternoon:I am in receipt of the complaint from [redacted] :Mr [redacted] was robbed outside of the building where he rented a unit from usMy understanding from him was that he was robbed after getting out of his car and stepped into the grassMr [redacted] is mistaken when he states that Waddell Realty Company advised him we lost his money ordersWe did however send him late letters advising him of his debt and he contacted us stating he had dropped them offWe had and still have no record of receiving what he is calling the replacement money orders.Mr [redacted] has spoken with the owner of the company at length on more than one occasion and has been advised and reminded of his debtThe balance showing due on his account is $after crediting his security depositThis amount remains unpaid and we will not be able to reduce it or offer him a settlementWe are very sorry for any inconvenience this may have caused Mr [redacted] .Sincerely, [redacted]
This client contacted the owner of Waddell directly and the requested repairs have already been completed.Sincerely, [redacted]
I have set a time of 4:at the home for move out inspectionDue to my work schedule my sister will be attending the walk thruYou will also have receipts of flea/tick along with carpets cleaned as I am aware of property management as I worked in the field for years prior to now being in the financial industry Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
We are in receipt of this complaintThis file is over two years old and we must retrieve files from storageWe will do so, review and get back to you as soon as possibleSincerely, [redacted] Property Manager Waddell Realty Company LLC
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Good Afternoon: We are in receipt of the complaint filed by Mr [redacted] : We are very sorry Mr [redacted] feels he has been treated unfairlyI have carefully reviewed the complaint and the account for accuracyMr [redacted] was present for the move out inspection and signed the move out form at the move out inspectionUnfortunately there is no way to know exactly how much a cleaning charge will be until the invoice is remitted by the vendorHe did contact [redacted] in our office and [redacted] had agreed to return the $to Mr [redacted] It was explained to Mr [redacted] that the vendor had already been paid and that we would need to get the funds back from the vendorUnfortunately this took a few days and Mr [redacted] became dissatisfied with the delay and starting demanding a larger amount of a refund Attached is a copy of the invoice for the cleaningIt totals $and a % repair commission is charged to the owner for handling this repairIn turn this % ( $27.50) was also charged to Mr [redacted] as agreed to in the Additional Page Amendment in his lease agreementIt appears we neglected to refund him the $repair commission when we refunded him the $But in reality it was agreed to refund him $After careful review of the Move in and Move out inspection I can see that Mr [redacted] was charged for cleaning a oven and a toilet that were listed as dirty on the move in inspectionI have conferred with the vendor and they have advised me that the portion of the bill that would be allocated for cleaning a Oven and toilet would be $So the way I see it Mr [redacted] is entitled to the following: Credit for the repair commission on the $already refunded $ Credit for cleaning oven and toilet $ Credit for repair commission on $ $ Total refund due Mr [redacted] in addition to the $already refunded $ I hope that this is acceptable to Mr [redacted] as it is the best we can doWe again are very sorry for any misunderstanding on this issue Sincerely, [redacted] Property Manager Waddell Realty Company LLC ###-###-####
I am in receipt of the complaint from Ms *** Ms [redacted] came into our office asking for help with her propertyShe does not speak English and came in with one of our agents who sat in on the conversations and contract signing with her to act as her interpreterShe explained that her house was a mess as a tenant she had in the property had abandoned it and left it a messA manager in our firm met with her and the interpreter and all was discussed The requested work was performed and agreed upon prior to the work being performedThe work was performed We regret that Ms [redacted] feels we have treated her unfairly but we have not treated her unfairlyWe are not willing to negotiate with her as she agreed to the repairs We will expect full payment for these charges Sincerely, [redacted] Property Manager Waddell Realty Company LLC
Good Morning:
I am in receipt of the complaint filed by Mr ***Mr*** viewed the home on September 19th in personNo notation is found in the application or lease that states repairs were need to the homeMr *** signed the lease on September 24, electronically therefore
accepting the home and stating it is in acceptable conditionThe deposit was to be overnigon that same date to complete the lease and make it validThe deposit was received in our office of September 30, the same day they wished to move into the propertyThere was a great push to get them in the home that same dayWe feel we bent over backwards to accommodate themOnce the deposit was received we in turn emailed the owner to advise them it had been rentedUnfortunately the owner did not read the email before going to check on the home and was surprised that someone was in the homeHe does have a license to carry a gun on his hip and did in fact call the policeThe misunderstanding was resolvedThis is certainly a regrettable situation that I certainly wish did not occur and I apologize for this
The late fee in question is from October's rent which was not received in our office until October 9, The lease calls for a late fee of percent of the rental amount ($825) so the $is correctI think they may be confusing the $which is the rent due for the one day of September 30thIt was also not received until October 9thIt is procedure for any rent due for that month to be paid prior to being given the key and possessionWe allowed the tenant to enter the property giving them special consideration
The owner of the property has repaired all items that have been requestedIronically they came to see me the same day this complaint was received requesting that we have someone look at the storm door handlesThey have since been repairedThe doors to the home do close and seal properly ( main door not storm door) so there is no way for bugs, snakes etc to enter if they are closed
I cannot say why the rent was not delivered by the post officeI can only say we didn't receive it until the 9th and regret that the postal services actions caused Mr *** such a hardshipOur office hours are from 8:30am-5:00pm Monday through Friday and Saturday we are open from 10am-3pmThere are mailboxes for any after hours deliveryFurther had the funds been sent certified or overnight they would have left a notice of attempted deliveryNo such notice was received
All that said I certainly apologize for the hardships the *** may have incurredTo show our appreciation I have deleted the $showing due and unpaid from there account.They now have a zero balance
In closing I would ask that Mr and Mrs *** refrain from using language that may be upsetting to those that work here at WaddellI am enclosing a email sent from Mr*** to *** *** our Assistant Property ManagerMrEvans is a respected member of our team who happens to be African AmericanIn reading the email I think you will find the key words that a person of color may find offensive
Sincerely,
*** ***
Property Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meAfter multiple emails back and forth with *** ***, the property manager, I knew that he was not going to take responsibility for his oversights as a property manager. I contacted the CXO, Mr*** to address the issues within his property management division.
Mr*** was much easier to work with and showed a tremendous amount of professionalism and care for his clients. He understood why I lost my trust in *** *** as a property manager and agreed to reimburse us for the low quality of work and damages that were done to the propertyMr*** stated that he will be addressing these issues to ensure that other property owners receive better quality management and maintenance serviceI highly recommend that all tenants and property owners that work with *** *** do a thorough review of what they have been billed and verify that good quality repairs were doneI believe that Mr*** is a hard working business owner that wants to provide the best services possible, but was unaware of the level of miss-management going on in the property management division
Regards,
*** ***
So when would Ms *** like to do her inspection within the hours offered? Sincerely,*** ***
Good Morning:
We are very sorry but we are not able to agree to the settlement Mr*** is requestingWhile Mr*** claims his roommate turned in the keys to our office on July 31, we have a signed form were they were returned on August 4, in person by his roomateA
tenant is responsible for rent until the keys are returned
Sincerely,
*** ***
Property Manager
Waddell Realty Company LLC
We are getting additional quotes to insulate attic and then must get owner approvalWaddell Realty Company does not own this home and cannot do requested repairs without owner authorizationI would request that tenant send me copies of last months of power bills.Sincerely,*** ***
Good Afternoon:My name is *** *** and I am the Property Manager with Waddell Realty ( over years )I regret that Ms *** feels she has been treated unfairlyOur office maintains regular hours and our employees work regular hoursMs *** contacted our office and spoke with
*** *** our Assistant Property Manager ( over years of employment) and offered to bend to meet Ms ***s needsHe offered a 9am appointment or a 4:30pm appointment but that was not acceptable to Ms ***Ms *** advised Mr Evans that it had to be done after 6pm on a week day or on a weekendOur office hours are from 8:am to 5pm Monday through FridayWe do have one leasing agent on duty on Saturday from 10am to 3pm but it is not possible for us to close the office for inspectionsPlease find attached a page of the lease signed by Ms *** where she has agreed to the hours of 9am to 4:Monday through Friday for inspections.I regret that we are not able to honor Ms ***'s request.Sincerely,*** ***Property ManagerWaddell Realty Company LLC###-###-####
We have been working with this client outside of the Revdex.com to resolve this clients concerns*** ***
Tell us why here