Big C Restoration

(The consumer indicated he/she DID NOT accept the response from the business.)
I am a 65 y/o retired u.s.navy e-9. I bought my first house at age 25 and have 4 others since. I have had alot of work by different types of companies to do work on those homes. I have never filed backrupcy, never been late on any type of payments,and never refused to pay a company for work they have done. this is a first for me.
having read bill k. response, I am shocked. he has lot of left out items that would explain my responses to his company. he has also made a very serious alligation that I am a theif. and to make a statement like that on what will possibly be a public post is SLANDER.
so I will respond to bill k. statements as he has posted them.
he left out an important fact about out first meeting. I contacted him in mid feb 2020 because I was getting an cash out refi on my home and the roof was the first item I wanted to take care of. he made an appt with me for 12 pm the next day, because he said he had to be in court that next morning. I waited for him to come and he didn't show up. I waited for him to call or show until around 3pm. but he didn't, so I called him. he told me that didn't get out of court until late, then had to go back to his office to give someone a check. the simple fact that he never took the time to contact me and let me know what was going on bothered me so I told him I wouldn't need his services.
I got a couple of other estimates on my roof and called bill k. back to see what he would charge. he apologized about the first go round and was glad I offered him a second chance. so he made an appt for feb 13, 2020. it was during that appt that he measured the roof and offed to do the cricket and replace the sky light at no charge, and he also included 2 pieces of plywood at no charge. so I explained to him that I was waiting on the loan and would contact him when I had the loan and he said no problem.
the loan dragged on process dragged on and the appraiser put a contigincy on the appraisel that the flat rood facia and damaged area over the garage would have to be repaired. I contacted bill k. again to ensure that the repair would include those areas. bill k. came back by my home. he looked at the flat roof and told me he had someone that could repair that and that I would be about $350. and that any damage over the roof would be fixed during tear off. the apprasers report slowed the process down even more, then COVID-19 hit and that slowed the process even more. finally the loan closed and the money was transferred to my account. on apr 15, 2020 bill k. came by my house and I signed the contract and the notice of commencement so he could get the permit. the permit was issued apr 16, 2020 and he came by to put up his company sign on my lawn and post the permit. since it was so long since we had spoke I mentioned the facia repair to make sure he remembered. he said it was all set and he made a statement that he should measure it so he could make sure he ordered the right material. and he did so. up to this point, I had made no statements or complaints that would make him think I was a "person who needed speacial attention". the tear off was supposed to start apr 17, 2020 but that got changed to apr 20, 2020. at about 6:45 am mon apr 20, 2020 I got a call from bill k. saying their was a good chance of rain for that day and that the crew wouldn't be there until the following day. and I understood that.
apr 20, 2020 around 7:30 am Humberto and Julian arrived to start the tear off. not longer after that Armando (the only one of the crew that spoke english) showed up with the trailer for the debri. I had a large cooler of iced down water bottles for them and told them to help themselves. Craig showed up around 9:30am and told Armando that he had to go to cape coral and that he would be back later. the day wore on I was up there taking pics. Armando had to leave at one point to empty the trailer. and that left just 2 to work on the roof. Armando showed back up a couple hours later and I pointed out one spot on the roof by the flat roof that had a gap in it that went from about 2" at the end to nothing. and he spoke to Humberto in spanish and told me that it would be covered by flashing. they stopped work about 7pm that night and said they would be back in the morning. Craig never showed up. ther left the van and traier in my drive and left in Humberto's truck. Next morning they showed up like they said they would. I also had more ice cold water ready for them. Craig showed up later that morning. Armando was gone emtiing the trash again and getting more supples. Craig did some work then sat in his truck for a couple hours waiting for Armando to return with more facia wood for him too. Craig got the wood from Armando and finiseded his work and was gone. I didn't notice when he left. but around 2:30 pm I walked around back and got a look at Craig's work and was shocked. he got 10' long pieces of wood, but the facia he put up was in multiple much smaller pieces and not 1 single 10' long piece. I spoke to Aramando about it and he told me he had nothing to do with Craig. I called bill k. to talk to him about it (and this was my first complaint to him about the work) Armando and the rest of the crew worked until 8:30 pm that night and had to leave because they had a bigger house to do a tear off on the next day. Craig never showed back up so Armando left drip edge and some more peel and seal tar paper in case.
thur apr 23, 2020, Craig showed up first, and I asked Craig why he didn't use longer pieces of fahcia since they came in 10' long pieces. he didn't have an answer. then bill k. showed up and I showed him what I called about. bill k. didn't even address why Craig used all those short pieces and the the 10' sections, his response was "well all it needs is some chalk and paint and it will look good" I knew I was in trouble from that point on. so bill k. asked me what I wanted done, I told him good workmenship. then he started on about his reputation and wanting to make the customer happy so he could get a good comment and refferals. but at no point did did he offer to tear off the crappy work and do it right. so I just blew off that option. then bill k. offered to chalk and paint it. I opted to just have craig just chalk it and I would do the painting. bill k. asked Craig if he had chalk and Craig replied yes. then I pointed out a "used" piece of wood that Craig used to fill up a gap between the flat roof and the house roof. and of course bill k. didn't have anything to say about that either, just told Craig to replace it and asked me to tell the shingle crew to put up some flashing. bill k. left and Craig started to work. not much later I went into the back yard to check and he was gone. the area was cleaned up the piece of wood was replaced but no chalking was done and he even took his ladder. I called bill k. and told him what happened and told him that I would do the chalking and painting and that I didn't want Craig back on my property. bill k. called me awhile later and said Craig went to get chalk. bill k. said he would discount the bill or take it from Craig's pay. I told him I didn't want a discount or reduction in Craig's pay. that all I wanted at this poing was to get the job done and be done with big c. TO BE FINISHED 5/12/2020

(The consumer indicated he/she DID NOT accept the response from the business.)
charlie, I am getting a licensed contractor's opinion of big c's work and waiting for the reponse from lee county and the state regarding your work. given your right hand man's outburst, bill's outburst, and having been labeled a "customer in need of special attention", I don't really know if big c has anyone I would trust to REDO the mess that you all did the first time. I *** make a decision when I have the second indipendent opion. what I would like in the meantime is a detailed list of the material used, how was used and the cost for everything bill states I owe you above the estimated price emailed to me at ***@comcast.net

(The consumer indicated he/she DID NOT accept the response from the business.)
charlie, in my response here, on 5/15/20, I asked you to email me a copy of an itimized list for the additional charges. as of today I still haven't received it. I also askked bill by text on 5/14/20. also, I sent bill a text on 5/4/20 notifing him that Humberto left some of his tools here at my house, and they are still here. more to follow on your response about showing up here on 5/11/20 to address my complaints.

charlie, you have stated that you and bill showed up at my house on may 6, 2020 to address the issues I had with your companies work. you, bill and I all know that isn't the truth. because after bill read my text, all he RAGED about, and you made a few comments that were the same. all you wanted was my final payment. there never was any mention about taking a look at the roof. and I am not about to pay a PROFESSIOINAL FEE for an AMATUER JOB.
I have asked a few times to get a detailed copy of the extra money you say I owe you. and I still haven't received that.
I have also gotten a copy of the lein you put on my property. and it was done 2 hours after bill's melt down. you didn't even wait to see what the ARBITRATION Process processes results were. and the amount on that lein is $200.00 higher than the amount you have stated here that I owe you. what is that extra $200.00 for?
you aren't a stand up company. I am guessing that you have heard of a "PUPPY MILL"? well Big C is nothing more then a "ROOFING MILL".

based on Roman Roofing statement, I want them to repair what big c did or didn't do when my roof was replaced. then have that amount deducted from the $8,867 balance on my contract with big c. the we can discuss the additional $690 you say I owe when you provide the proof.

11/2/2018
The damage to the house was not all caused by a big tree that fell one the home, it was an elite roof that rolled up and slammed on the main roof of the home. At that time it split the ceiling in the hallway and dropped part of it down, and peeled down the walls. The tree that hit the house done little damage as it wasn't even where the trusses were or where the trusses were broken.

There were no used shingles as the shingle sat on our driveway from 12/6/2017 until April.

As for the letter they wanted my dad to sign was to not go after them or seek anything in return.
It was my mistake to not take a picture of the letter to have proof.

While leaving Randy B. ask Charlie R. to just get in the truck as he was calling me all kinds of names and stating that I thought I was a contractor.

When Randy B. came on the job he offered me 400.00 as Bill F. had stated that every customer I got them he would pay me 100.00.

Later when I was trying to work with them and called Randy B. and ask to explain some things outside of our home that was going around. He came with Charlie R. and I explained that they were getting a bad reputation from Bill F. and his promises and lies.

So I tried over and over to work with this Charlie R. and Randy B. with no avail.

As for them to state that they did our neighbors, there were issues after issues with one neighbor and he had a courtesy inspection and failed as well. He has issues not showing up and then them showing up and tossing cigarette butts all over as well as nails.

All three of our homes had to have light fixtures fixed, AC vent fixed, and exhaust fans fixed for they had fallen from the ceiling.
They were slamming the peel and stick down hard on the roof.

They also had reports of workers living in the office, to which Carmelo denied numerous times. It was a lie! They also had been caught working on Sundays without permits.

There are a lot of issues with this Big C, but they have been buying there way out with a lot of re inspection fees and fines.

Randy B. even went to state that he was going to be fishing with the supervisor of roof inspections.

Between the lies and deceit we had no choice but to move forward and find a real company that would do the work right and too code.

Sincerely,
Shirl E.

On 12/3 the flat roof was torn off along with decking boards, exposing trusses. There was no structural engineering or permit on the property. They proceeded to sister 2x4's along the broken truss boards. It was not nailed incorrectly or sistered properly per head roof inspector. I called for a courtesy inspection for the roof, he immediately called the supervisor of structural inspector who came out and shut the job down. A yellow stop work order was placed on the home. It was doing work without proper engineering as well as improper work done.
Randy B. was called and never showed up for them to explain to him what was going on. As well to rectify the bad carpentry work.
We contacted our insurance company that the company had made a huge mistake an that they were not following codes.
On 12/9 we had heavy rains, with the poor workmanship of their carpenter we had water flowing over the front door into our home. My dad contacted Big C to get someone out there, he left a message with no return. I called numerous time and Randy B. was here twice and I ask him to enter the home to see the damage and he refused. Told me to have my daughter not use that end of the house. She is physically challenged. I ask over and over and he refused to come into the home. I notified our insurance about the flood and was told to contact Big C as it was poor workmanship and they should come in and have it fixed under their insurance of workmanship. They never once entered the home.
We gave them 10 days and reported again to our insurance company whom then said to file a claim and they would have their attorneys handle for them to pay for the damages.
They never proceeded to get engineering as I spoke with the engineer, he was here three times to see the mess they had done along with both roof and structural supervisors. Randy B. was notified and never showed up.
Yes we did meet them at the bank, but they wanted us to sign that we wouldn't contact anyone about the issue or sue them.
12/10 Carmelo came to the property while we weren't home and poured a lot of liquid tar on the entry roof to try and stop the water from running in during rains. While there was a stop work order on the garage wall. My neighbor came and ask what they were doing.
Again we ask for Charlie R. to come and see the damage and he never came to the property.
Roof supervisor of inspections as for engineering as well as structural supervisor, they never came through with any engineering. Randy B. never produced engineering for weeks, when he finally came with engineering it didn't match the truss work they did or the flat roof work they did.
We ask the insurance company for another adjuster as there was more damage than the original adjuster found.

Randy B. came on 1/4/18 to post structural permit. We gave them a second chance. Again the deck boards were removed and they tried again only to fail again for inspection.
The engineer came to the home and seen that it wasn't done to the engineering, the county wanted him to sign that it was done per engineering and he said no. So another failure on inspections. As well as more damage to our trusses for poor workmanship.

After speaking with an attorney we decided to fire Big C and hire another contractor. The engineer was nice enough and re did the engineering and I personally submitted all the proper engineering myself and found a new roofer and GC that came in and did the job per engineering.
We took the ceiling all the way down or the inspectors to see personally how dangerous of a job Big C had done and how much they were trying to hide. Bill F. kept telling us that he would just put plywood up to cover up the soffit that showed it was all nailed wrong. When I confronted him on this he got mad and walked off the job site.
Even the engineer said they were not following the engineering. He also stated that he had not been paid by Big C but being they had screwed us over so bad he would just fix the new engineering to what the county wanted and give to me.
The entry roof was never on the permit. The truss work was never told properly to the engineer, Randy B. told the engineer that it was one crack truss; when it was three broken trusses and one cracked truss.

Out of 8 decking boards used, only one was to code. They also had decking boards going in wrong direction. Peel and stick had seams together so water could get under them.

They started the whole job with no permit to begin with, they 3 days later showed up with permit.

The flat roof had no engineering, it was not pitched properly so made the water run back and down over our front door.

All this was explained to Randy B. whom didn't show up to check things out. He finally came and met with another inspector to go over the flat roof, inspector said no it wasn't right again. Wrong strapping for flat roof, wrong nails, shiners showing through and in the hall the roof was still sagging down. They never lifted or braced up the trusses properly. Big C never entered the house to see how far the trusses had dropped. The only picture they had were what Randy Blackwell ask if I had pictures as his company had non.

We felt that after more damage to the trusses, flooding our home and trying to hide the truth of what they had done we need to just remove them from both permits and seek a proper contractor. The engineer came to the home and stated that they had done nothing properly.

We have children in our home as well as a handicap daughter, the house needed to be repaired properly. They wanted to hid so much and it was getting dangerous. As well if we were to have another situation that needed to be fixed, they would see that non of the trusses or flat roof were repair properly from the beginning.

As for this texting issue, that is a sorry excuse. That has nothing to do with the company fixing our roof.
I have all the text with him asking me to meet him as well to come to the home he was staying at. I also have the information they spoke with a person and had a some nasty remarks to make about me. He ask me numerous times to meet him at the office late at night. He even came to my home and showed me a picture of one of the Hooters Girls that was texting him pictures of herself. So he was out making advances at others as he did me. This is all hear say and again has nothing to do with fixing the roof properly.

They are trying to keep a good status and in time it will all show up how many homes they hid work that wasn't fixed properly.

The flooring was removed 12/26/17, so they had plenty of time from 12/9/17 to see the flood damage. Randy Blackwell was in our driveway numerous times between this and I ask him to see the flooring as we were dealing with water under the wood lamiante that we were dealing with. We had not Christmas tree for our lil one, as we had to have all furniture and things moved for Servpro to come in the next day to tear out the floor and treat it for mold, mildew and dry it out. We had fans and dehumidifiers running for 7 days in our home.

You can see with Lee County all the inspections and failures and stop work order and all the pictures and statements from the county.
The permits for the roof is: *** and the structural is: *** You can also see the engineering that was approved with a stamp that has revision to fix the damage that Big C had caused from poor workmanship of a carpenter.

There were no unused shingles as we had not been able to pass inspections. We had the peel and stick for over 90 days, the manufacture stated that they can't warranty if the peel an stick because it was peeling up and we had to place bricks down to hold it down in the wind and rains from when it was put down by Big C and the new company came in and removed it as well as all the wrong decking boards that were used. At this time the new company found numerous heel stomps that Big C had done when we gave them a second chance. There as a total of 6 holes on the back of the roof from Big C workers. They also dropped at least three handfuls of nails down the dryer vent which cause a back up of lint and damaged our dryer. We wanted them to just be gone, so we just moved forward.
IF the job was done properly from the beginning when we signed the contract with Bill F., we wouldn't be going through this. You can check with the Building Department and see all the failed inspections and other things that have happened.

They are not being honest or faithful with there statements, they just want to walk away free and clear. We owe them nothing, they should return our money for all the for the rude remarks from Randy B. about a handicapped person. As well as all the damage and stress they have caused us.

Sincerely,
Shirl E.

I am satisfied with the service

This response was taken verbally by Revdex.com:
The business did come out to assess the damage but I would like to know when they are coming back out to do the repairs.

Final Consumer Response /(2050, 21, 2018/11/01) */

I simply shared my experience with Big C Restoration and Bill F. as a warning to other potential customers, not to save $100. I do not accept their offer and do not appreciate Bill's misrepresentation of what he said and dishonest sale tactics. I only ask that you all complete the job immediately and never make any empty promises to your customers in the future. Thanks!