Black Bear SealCoat, LLC

Our last communication was for home owner to supply estimates for work to be performedAt which we are sending a 3rd party this week to evaluate any damgeAdditional quotes are to be provided at which determine if acceptable To date, we have not seen quote mention or the findings claimed Unrealistic that we would agree to a price without proper paperwork providedWe will email homeowner now to supply such paperwork

From: Office Black Bear SealcoatDate: Tue, Aug 9, at 2:PMSubject: Re: A message from your Revdex.comTo: [redacted] < [redacted] @myRevdex.com.org>Cc: Office Black Bear Sealcoat [redacted] We reached agreement with *** [redacted] today settling $at which we both go our separate ways We are still looking to become members ASAP so please let us know status Thank you.---Black Bear Sealcoat215-550-SEAL (7325) [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have scheduled service order to go and inspect the driveway Our quote is very specific to scope of work to be performed with specific warranty/disclaimers Prior discussions pertained to missed crack and oil spot which we plan to take care of There is no evidence of any wash out due to rain, but we will determine current status with inspectionProblem is next store neighbor is contact person who is very irrational We do not have contact information for the [redacted]

From: Office Black Bear Sealcoat Date: Mon, Sep 28, at 9:AMSubject: ***To: ***@myRevdex.com.orgCustomer Information:*** *** *** **Morrisville PA ***On 9/15/15, Black Bear went to referenced address to fill cracks that settled as per customer's request. When there is evidence of settling, must wait approximately monthsThere are sets or types of tire marks on the driveway. There is evidence of landscaper/mower tire marks on flag portion of the driveway. By garage doors there is evidence of marks caused by homeowner turning car tires while stationary. Black Bear sent sets of instructions that car needs to moving before turning. We told homeowner that tire marks are very common and will dissipateThere is evidence that the tire marks are indeed fading.-- Black Bear Sealcoat215-550-SEAL (7325)###-###-####

From: Office Black Bear SealcoatDate: Fri, Jul 17, at 11:AMSubject: ID *** *** ***To: ***Cc: Office Black Bear Sealcoat Ms ***...can you please confirm receipt? Thank you. Doug"Ms *** was very happy with work completed in August 2014. She called end of April that cracks had opened up during the winterOur inspection indicated that the cracks did open up and that seal coat held nicely. After we initially scheduled to come out to fill the cracks, Ms *** then insisted that the seal coat was bad as wellWe performed a second inspection and once again determined seal coat was fine not failing on the warranty. On June 12th, we filled all cracks that opened up and re sealed her driveway even though the condition satisfied our warranty."-- Black Bear Sealcoat*** (7325)###-###-####

From: Office Black Bear SealcoatDate: Fri, Nov 6, at 12:PMSubject: ID ***To: ***@myRevdex.com.orgCc: Office Black Bear Sealcoat ***
ID *** ***.In response to complaint:Black Bear filled cracks that settled when driveway was originally sealed on 4/29/15. Very common in filling large or thick crack, there is a settling that occurs when the rubber may sink due to gravity or simply there is a larger area under the asphaltOn 9/15/15, Black Bear returned and filled the cracks as per the homeowners requestStriping effect is simply that the rubber fill and seal coat are two different materials and will not or can not match.Tire marks are result of landscaper's tractor and homeowner grinding their tires or turning tires while car not moving. We communicate three different times prior to seal coat instructions for tire marks. Attached is document emailed date of service. Tire marks will dissipate and go away over time...in fact on 9/15/15, there was evidence that tire marks were already less dark and were indeed dissipating.We seal coated at least one additional neighbor that day and did not receive any calls or complaint.Please let me know if there is any additional information needed.Thankyou. Doug-- Black Bear Sealcoat215-550-SEAL (7325)

From: *** ** ***Date: Thu, Feb 2, at 9:AMSubject: Re: Black Bear SealcoatTo: *** *** ***,Please close our complaintThe company provided us money to have repairs done. Thank you

Steve F[redacted], partner, is going out tomorrow 11/22 to as the situation.  We were confident that the seal on the house would come off with no issue so we did not anticipate this situation.  Since seal coating, is a seasonal business we are only open couple days per week at this time.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: Office Black Bear Sealcoat<[email protected]>Date: Thu, Sep 10, 2015 at 3:23 PMSubject: complaint id [redacted]To: [redacted]@myRevdex.com.org[redacted]I am responding to you regarding [redacted].  On 9/2, the driveway was completely re done at our cost. This customer...

was part of a group which created confusion to which driveway was in need off attention.  Customer is happy with work performed.-- Black Bear Sealcoat215-550-SEAL (7325)###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
We are unsatisfied with the response given.  Black Bear did fill the cracks on 9/15/15 as stated in their recent response.  Now are driveway is striped!  The crack filler is a different (lighter) color than the blackseal coating.  The tire marks remain despite our following of all directions provided by Black Bear.  We are now over five months since the sealcoating was performed and they are still there.  I also did not know we were not permitted to have other trucks on our driveway ever once the sealcoating was put down.  The trucks were there months afterwards.The only way I can see solving the old problems (tire marks) and now the new striping problem is to reseal the entire driveway.
Regards,
[redacted]

From: Office Black Bear Sealcoat<[email protected]>Date: Tue, Aug 9, 2016 at 2:18 PMSubject: Re: A message from your Revdex.comTo: [redacted] <[redacted]@myRevdex.com.org>Cc: Office Black Bear Sealcoat <[email protected]>[redacted]We reached agreement with [redacted]...

[redacted] today settling $300 at which we both go our separate ways.  We are still looking to become members ASAP so please let us know status.  Thank you.---Black Bear Sealcoat215-550-SEAL (7325)[redacted]

From: Office Black Bear Sealcoat <[email protected]>Date: Mon, Sep 28, 2015 at 9:53 AMSubject: [redacted]To: [redacted]@myRevdex.com.orgCustomer Information:[redacted]Morrisville PA [redacted]On 9/15/15, Black Bear went to referenced address to fill cracks that settled...

as per customer's request.  When there is evidence of settling, must wait approximately 2 months. There are 2 sets or types of tire marks on the driveway.  There is evidence of landscaper/mower tire marks on flag portion of the driveway.  By garage doors there is evidence of marks caused by homeowner turning car tires while stationary.  Black Bear sent 2 sets of instructions that car needs to moving before turning.  We told homeowner that tire marks are very common and will dissipate. There is evidence that the tire marks are indeed fading.-- Black Bear Sealcoat215-550-SEAL (7325)###-###-####

Our...

last communication was for home owner to supply estimates for work to be performed. At which we are sending a 3rd party this week to evaluate any damge. Additional quotes are to be provided at which determine if acceptable.  To date, we have not seen quote mention or the findings claimed.    Unrealistic that we would agree to a price without proper paperwork provided. We will email homeowner now to supply such paperwork.

We have scheduled service order to go and inspect the driveway.  Our quote is very specific to scope of work to be performed with specific warranty/disclaimers.  Prior discussions pertained to missed crack and oil spot which we plan to take care of.  There is no evidence of any wash...

out due to rain, but we will determine current status with inspection. Problem is next store neighbor is contact person who is very irrational.  We do not have contact information for the [redacted].

---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Tue, Jun 2, 2015 at 8:38 AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>At...

first Black Bear said they would come on Wednesday June 3rd and asked for my assurance that I would contact you that it has been resolved. I emailed back that I would connect with you on the 4th....I then received an email saying due to the weather that they would be here on Friday the 5th.....Unfortunately ,I feel that this will be a regular occurrence....if they actually do the work on Friday ..I will let you know