Blaine Soccer Club

I am rejecting this response because: Meeting expectations is a key component of any business (non-profit or for profit) While the current roster is 13, the roster for the fall and winter was at This isn't enough and the constant rotation of lower level players playing up is a clear indicator the club didn't have enough players to field a team but did so anyway The major increase in fees to have paid professional coaches did not meet expectations either This coach has issues and while the club may be trying to correct those, it should be held responsible for the product it presents Inability to field a full team and supplying a subpar coach should not be acceptable With a year round commitment and large fee, there should be recourse available when the situation is so far from what is advertised in the traveling soccer program The refund requested is very reasonable when considering the amount paid the services received I do not accept this response as acceptable The club needs to take ownership for putting an inferior program together for this age/level They should accept responsibility

Good afternoon,Year round soccer fees are built to pay for expenses that occur (i) in the future and (ii) regardless of the numbers on the teamCoaching, facilities, tournaments are the main costs that are paid in this fashion and therefore the club has provided the access to these
services. The club refund policy states that no refunds are given except in instances of year long injuryBSC does not offer refunds after February 15th, which is when, I believe this player dropped from the team.The current roster at UTravel shows that their are players on this team, the maximum size is and therefore would have been full given that there was one player who dropped from the team.BSC placed a coach who is a significantly experienced coach in this group, but player and coach relationships are obviously sometimes not perfectWe also have an action plan in place to allow the coach to grow into his role and tailor his coaching style to the age group.BSC is a non-profit organization, register 503(c) status and is not in the business of making a profit on soccer programming, our goal is to break even and to allow us to continue to hit our mission statement we need to build team plans, budgets and expenses for players what after February 15th are not refundable due to the nature of the expense cycle where the club pays all this before then.Thank you

I am rejecting this response because: Meeting expectations is a key component of any business (non-profit or for profit).  While the current roster is 13, the roster for the fall and winter was at 9.  This isn't enough and the constant rotation of lower level players playing up is a clear indicator the club didn't have enough players to field a team but did so anyway.  The major increase in fees to have paid professional coaches did not meet expectations either.  This coach has issues and while the club may be trying to correct those, it should be held responsible for the product it presents.   Inability to field a full team and supplying a subpar coach should not be acceptable.  With a year round commitment and large fee, there should be recourse available when the situation is so far from what is advertised in the traveling soccer program.  The refund requested is very reasonable when considering the amount paid the services received.   I do not accept this response as acceptable.  The club needs to take ownership for putting an inferior program together for this age/level.  They should accept responsibility.