Mrs*** complained to her contractor and distributor (our customer) about her dissatisfaction with the energy performance of her new windowsOne of our field representatives visited her home to inspect the windows and found no defectsHe stated that the homeowner was unreasonable, unwilling
to listen, stated facts about the specifications of the windows and their performance criteria and demanded a full refund immediately. After that, Mrs*** posted the same text of the Revdex.com complaint on facebook and through the contact portal of the vinylmax.com websiteWhen contacted by our Warranty Service coordinator on February 5th, Mrs*** issued an ultimatum that a company representative be there for an energy audit the following dayWe were unable to comply with that timeline, but dispatched a service technician for later in the week. His inspection report is attached.Mrs*** repeated states that the windows do not conform with the air leakage requirements of
Mrs*** complained to her contractor and distributor (our customer) about her dissatisfaction with the energy performance of her new windowsOne of our field representatives visited her home to inspect the windows and found no defectsHe stated that the homeowner was unreasonable, unwilling
to listen, stated facts about the specifications of the windows and their performance criteria and demanded a full refund immediately. After that, Mrs*** posted the same text of the Revdex.com complaint on facebook and through the contact portal of the vinylmax.com websiteWhen contacted by our Warranty Service coordinator on February 5th, Mrs*** issued an ultimatum that a company representative be there for an energy audit the following dayWe were unable to comply with that timeline, but dispatched a service technician for later in the week. His inspection report is attached.Mrs*** repeated states that the windows do not conform with the air leakage requirements of