Bluerocket Sales

Subject: Case # [redacted] Goe Harley-Davidson would like to make known that the customer is the spouse to a previous employee, [redacted] We show the original appointment date of 09/22/and an incoming service date of 10/20/addressed to [redacted] In [redacted] ’s statement, there is a contradiction, she noted that Goe Harley-Davidson picked the motorcycle from their house on 9/19/and also says that the motorcycle was in the same spot that it was at Goe Harley-Davidson two months prior when [redacted] dropped it offWe feel there are a couple of reasons that the repair took longer than anticipated by the customer 1)We were short handed with technicians due to some personal medical situations that came up 2) the wreck repair being changed from repairing the damage to a building a custom Street Glide at ***’s requestThe custom part of the bike build included but not limited to a custom front and rear fender, stretched saddlebags and audio components [redacted] brought in most of the components for these changes, which were aftermarket and had a high number of fitment issues(Some not purchased from Goe Harley-Davidson)Also, [redacted] had opted not to replace the engine guard due to the other customization he was doing and said not to re-install the bent engine guardThe original amount for the custom work was over $The additional cost referred to by [redacted] of $was mainly due to the rear fender and saddlebag components which was heavily discounted for the customerWe agreed to remove the charges of the $for the customer with the stipulation that we would not perform repairs on their motorcycle anymore [redacted] and [redacted] agreed to this as [redacted] wanted to take the motorcycle to another service shopWe have not had or received any communication with either [redacted] or [redacted] since 7/9/The communication between the customer and Goe Harley-Davidson needs to take place over email or company telephones [redacted] and [redacted] would call or text dealership employees after hours including weekends and nightsAs far as the engine guard, the old parts are considered property of the insurance company and we did not charge for a new one on the repair orderAs far as the saddlebag leaks and the electrical/radio issues that [redacted] referenced, we feel that those issues stem from the customer supplied components that [redacted] brought in during the repair(Not purchased from Goe Harley-Davidson)On around April 26, Goe Harley-Davidson offered to re-inspect the saddlebag leaks and [redacted] never opted to take advantage of our offer to review the problem [redacted] should contact the vendor he bought the saddlebags from and inquire on getting another setOur standard warranty on workmanship, part installs, repair or wreck repair is daysWe will supply repair orders to the customer as requested

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] We believe it took this long because as stated my husband was a former employee and GOE Harley Davidson took advantage of thatAs far as the engine guard is concerned Goe Harley Davidson now contradicted themselves in stating that they didn't charge us for the replacement or repair of the engine guard and then stating that they didn't return it because it was property of the insurance companyThey in fact DID charge [redacted] for a replacement engine guard as stated on the quote in which GOE Harley Davidson received payment for from ***As far as contacting GOE employees the only "employee" Contacted through text was Kevin GOE the manager and he never once stated that that was not okThe request for the invoice was made numerous times by calling the location (during business hours) and even through email to no avail Regards,

Subject: Case # [redacted] Goe Harley-Davidson would like to make known that the customer is the spouse to a previous employee, [redacted] We show the original appointment date of 09/22/and an incoming service date of 10/20/addressed to [redacted] In [redacted] ’s statement, there is a contradiction, ? she noted that Goe Harley-Davidson picked the motorcycle from their house on 9/19/and also says that the motorcycle was in the same spot that it was at Goe Harley-Davidson two months prior when [redacted] dropped it offWe feel there are a couple of reasons that the repair took longer than anticipated by the customer 1)We were short handed with technicians due to some personal medical situations that came up 2) the wreck repair being changed from repairing the damage to a building a custom Street Glide at ***’s requestThe custom part of the bike build included but not limited to a custom front and rear fender, stretched saddlebags and audio components [redacted] brought in most of the components for these changes, which were aftermarket and had a high number of fitment issues(Some not purchased from Goe Harley-Davidson)Also, [redacted] had opted not to replace the engine guard due to the other customization he was doing and said not to re-install the bent engine guardThe original amount for the custom work was over $The additional cost referred to by [redacted] of $was mainly due to the rear fender and saddlebag components which was heavily discounted for the customerWe agreed to remove the charges of the $for the customer with the stipulation that we would not perform repairs on their motorcycle anymore [redacted] and [redacted] agreed to this as [redacted] wanted to take the motorcycle to another service shopWe have not had or received any communication with either [redacted] or [redacted] since 7/9/The communication between the customer and Goe Harley-Davidson needs to take place over email or company telephones [redacted] and [redacted] would call or text dealership employees after hours including weekends and nightsAs far as the engine guard, the old parts are considered property of the insurance company and we did not charge for a new one on the repair orderAs far as the saddlebag leaks and the electrical/radio issues that [redacted] referenced, we feel that those issues stem from the customer supplied components that [redacted] brought in during the repair(Not purchased from Goe Harley-Davidson)On around April 26, Goe Harley-Davidson offered to re-inspect the saddlebag leaks and [redacted] never opted to take advantage of our offer to review the problem [redacted] should contact the vendor he bought the saddlebags from and inquire on getting another setOur standard warranty on workmanship, part installs, repair or wreck repair is daysWe will supply repair orders to the customer as requested

As far as the engine guard is concerned it was on the original estimate and included in the check from the insurance company but the funds were used towards other parts of the repair as directed by ***The copies of the repair orders have been emailed as requested

As far as the engine guard is concerned it was on the original estimate and included in the check from the insurance company but the funds were used towards other parts of the repair as directed by ***The copies of the repair orders have been emailed as requested

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
We believe it took this long because as stated my husband was a former employee and GOE Harley Davidson took advantage of thatAs far as the engine guard is concerned Goe Harley Davidson now contradicted themselves in stating that they didn't charge us for the replacement or repair of the engine guard and then stating that they didn't return it because it was property of the insurance companyThey in fact DID charge *** for a replacement engine guard as stated on the quote in which GOE Harley Davidson received payment for from ***As far as contacting GOE employees the only "employee" Contacted through text was Kevin GOE the manager and he never once stated that that was not okThe request for the invoice was made numerous times by calling the location (during business hours) and even through email to no avail
Regards,

Subject: Case # *** Goe Harley-Davidson would like to make known that the customer is the spouse to a previous employee, *** ***We show the original appointment date of 09/22/and an incoming service date of 10/20/addressed to *** ***In ***’s
statement, there is a contradiction, ? she noted that Goe Harley-Davidson picked the motorcycle from their house on 9/19/and also says that the motorcycle was in the same spot that it was at Goe Harley-Davidson two months prior when *** dropped it offWe feel there are a couple of reasons that the repair took longer than anticipated by the customer 1)We were short handed with technicians due to some personal medical situations that came up 2) the wreck repair being changed from repairing the damage to a building a custom Street Glide at ***’s requestThe custom part of the bike build included but not limited to a custom front and rear fender, stretched saddlebags and audio components*** brought in most of the components for these changes, which were aftermarket and had a high number of fitment issues(Some not purchased from Goe Harley-Davidson)Also, *** had opted not to replace the engine guard due to the other customization he was doing and said not to re-install the bent engine guardThe original amount for the custom work was over $The additional cost referred to by *** of $was mainly due to the rear fender and saddlebag components which was heavily discounted for the customerWe agreed to remove the charges of the $for the customer with the stipulation that we would not perform repairs on their motorcycle anymore*** and *** agreed to this as *** wanted to take the motorcycle to another service shopWe have not had or received any communication with either *** or *** since 7/9/The communication between the customer and Goe Harley-Davidson needs to take place over email or company telephones*** and *** would call or text dealership employees after hours including weekends and nightsAs far as the engine guard, the old parts are considered property of the insurance company and we did not charge for a new one on the repair orderAs far as the saddlebag leaks and the electrical/radio issues that *** referenced, we feel that those issues stem from the customer supplied components that *** brought in during the repair(Not purchased from Goe Harley-Davidson)On around April 26, Goe Harley-Davidson offered to re-inspect the saddlebag leaks and *** never opted to take advantage of our offer to review the problem*** should contact the vendor he bought the saddlebags from and inquire on getting another setOur standard warranty on workmanship, part installs, repair or wreck repair is daysWe will supply repair orders to the customer as requested

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint?
[Provide details of why you are not satisfied with this resolution.]
We believe it took this long because as stated my husband was a former employee and GOE Harley Davidson took advantage of thatAs far as the engine guard is concerned Goe Harley Davidson now contradicted themselves in stating that they didn't charge us for the replacement or repair of the engine guard and then stating that they didn't return it because it was property of the insurance companyThey in fact DID charge [redacted] for a replacement engine guard as stated on the quote in which GOE Harley Davidson received payment for from [redacted]As far as contacting GOE employees the only "employee" Contacted through text was Kevin GOE the manager and he never once stated that that was not okThe request for the invoice was made numerous times by calling the location (during business hours) and even through email to no avail
Regards,
?

Subject: Case # [redacted] Goe Harley-Davidson would like to make known that the customer is the spouse to a previous employee, [redacted]. We show the original appointment date of 09/22/2015 and an incoming service date of 10/20/2015 addressed to [redacted]. In [redacted]’s...

statement, there is a contradiction,  she noted that Goe Harley-Davidson picked the motorcycle from their house on 9/19/2015 and also says that the motorcycle was in the same spot that it was at Goe Harley-Davidson two months prior when [redacted] dropped it off. We feel there are a couple of reasons that the repair took longer than anticipated by the customer 1)We were short handed with technicians due to some personal medical situations that came up 2) the wreck repair being changed from repairing the damage to a building a custom Street Glide at [redacted]’s request. The custom part of the bike build included but not limited to a custom front and rear fender, stretched saddlebags and audio components. [redacted] brought in most of the components for these changes, which were aftermarket and had a high number of fitment issues(Some not purchased from Goe Harley-Davidson). Also, [redacted] had opted not to replace the engine guard due to the other customization he was doing and said not to re-install the bent engine guard. The original amount for the custom work was over $2800. The additional cost referred to by [redacted] of $1100 was mainly due to the rear fender and saddlebag components which was heavily discounted for the customer. We agreed to remove the charges of the $1100 for the customer with the stipulation that we would not perform repairs on their motorcycle anymore. [redacted] and [redacted] agreed to this as [redacted] wanted to take the motorcycle to another service shop. We have not had or received any communication with either [redacted] or [redacted] since 7/9/2016. The communication between the customer and Goe Harley-Davidson needs to take place over email or company telephones. [redacted] and [redacted] would call or text dealership employees after hours including weekends and nights. As far as the engine guard, the old parts are considered property of the insurance company and we did not charge for a new one on the repair order. As far as the saddlebag leaks and the electrical/radio issues that [redacted] referenced, we feel that those issues stem from the customer supplied components that [redacted] brought in during the repair(Not purchased from Goe Harley-Davidson). On around April 26, 2016 Goe Harley-Davidson offered to re-inspect the saddlebag leaks and [redacted] never opted to take advantage of our offer to review the problem. [redacted] should contact the vendor he bought the saddlebags from and inquire on getting another set. Our standard warranty on workmanship, part installs, repair or wreck repair is 90 days. We will supply repair orders to the customer as requested.