Initial Business Response / [redacted] (1000, 6, 2014/08/07) */ This is to notify you that after looking into this case our driver did make a mistake on the storage chargeThe owners have hours to pick up the vehicle before storage startsWe have called Ms [redacted] and left a message to call us so we can refund her the $
Initial Business Response / [redacted] (1000, 12, 2016/06/02) */ Contact Name and Title: Penny W [redacted] Office Manager Contact Phone: [redacted] Contact Email: [redacted] @bobbysfriendlytowing.com Response to Case# [redacted] Ms[redacted] called us for a lockout service around 1:30am on 5-25-She spoke with our third shift dispatcher that night and our dispatcher is the one who called her back to let here know we were on the wayOur driver arrived on the scene, Ms[redacted] and two guys was there with the carThe driver was informed the keys were locked in the trunkHe then put the inflatable airbag in the door jam.(It is used to prevent damages like she is describing)then used the rod to reach down and pull trunk latch and it openedShe then signed our receipt and the driver said he gave her the yellow and thought she put it on the passenger seatShe called the next morning and I answered the phone and she just starting going my car is messed your driver damaged my car never slowing down long enough to really understand what she was talking about so I told her she needed to talk to the manager and I got him on the phoneWhen he got to the phone she started the same thingHe told her he did not know what she was talking about and could not help if she did slow talkingThen it went to well ma'am I cannot say if we are responsible or not if I can not see the vehicleShe then started with I live in Randolph County I can't bring it thereThen he said he needed to see it and the next thing she hung upShe never gave him time to say send me pictures or let me talk with the driver or anything like thatShe never told him who she was her phone number or anythingThe next day when we got the complaint from the Revdex.com we started calling the number on the complaintWe have called her times and got know answer and her voice mail has not been set up yet to leave her a messageIn her complaint she said she did not get a receipt yet she states she sign paperwork around 2:30am.(We have our copy with her signature on it.) Why would we not give her the copy? She also said that she realized it was messed up when she got on the highway in the early morning hours but did not call right then to inform us about the problem? We have brand new lockouts so we can avoid this kind of thingIt also seems like she would still be trying to speak with someone here if the vehicle is damagedIf she will contact us so that we can see what damages she said we did then if it shows that we are responsible then we will do what is right Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all when I called I did state my name and manager had no record of me or my carYes I did find the receipt of the work but you can clearly see your employee damaged my doorIt hasn't been fixed and all the times anyone has called I can't answerI work outdoors in a dairy businessWe are extremely busy and who wants to speak to someone when your business was rudeI work another job at nightI haven't even had time to even think about wanting to speak to someone in fear to just have someone be rude to me againI don't like confrontation period but I'm just really disappointed trying to turn it around like your business did nothing wrong when you didI only have days off a monthLimited free timeAll I want is my door realigned so the rain doesn't come through anymore and it shuts properlyI provided clear evidence in the photos that there is damageI want the Revdex.com to handle this that's why I filed the complaint in the first placeThe door is still messed up but there's not much I can do to get to Greensboro when I work 7am to 3pm then 4pm to 10pm dailyThe only next time I have off will be next weekend from 12pm-6pm June 11thAlso why would someone called after they realize there is an issue when it took your employee over an hour to arrive in the first place? So if the business wants to see it next Saturday afternoon I will make time to come by Final Consumer Response / [redacted] (2000, 16, 2016/06/06) */ From: [redacted] (mailto: [redacted] @gmail.com) Sent: Monday, June 06, 8:AM To: Revdex.com Subject: Re: Revdex.com Complaint Case# [redacted] ( [redacted] ) Just close the complaintHad my door fixed over the weekendWas an easy fix just want to be done with thisDon't feel like talking with the towing company anymoreThanks for all your help
Initial Business Response / [redacted] (1000, 6, 2016/11/04) */ On October 19,around am we responded to a Sheriff call for a DWI seizure at [redacted] The person driving Mr [redacted] 's car had had a previous DWI so the state of NC seizes the vehicleMr [redacted] called on the 20th and was told the procedure to get the car backHe was also told that if we do not have the Clerk of Court Release papers in our hand we could not hold the carhe was also told that if he got the papers the tow bill here would be $plus a $admin fee and storage was $per day and changes at midnightOn the 21st [redacted] came around 11am to get the seizuresWe did not have the release papers so the car was took by [redacted] As for what [redacted] charged him that has nothing to do with our companyWe are contracted with the state to pick up and hold the seizures until [redacted] picks them up or the customerThe cars are only required to be held here for hoursThis car was here for and a half daysAs for the price [redacted] pays us that is a contracted priceIf Mr [redacted] thinks we did anything to hinder him from getting the car from us he is wrongWhy would we not want the full tow bill instead of the $from [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/11/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke with the person in charge of the state contractThe car must stay in the county it was seized for at least hoursIt does not state when [redacted] must pick it up [redacted] could have waited until Monday with no penalty to Bobby's [redacted] says they called Bobby's that morning and said they were on the way, but Bobby's did not notify meWhy would there be a difference price no matter who picked it upEither it costs that much to tow it, or you are price gouging your customersYou can't have it both ways It sounds to me like Bobby's and [redacted] are working together to price gouge their customersWhy pay Bobby's $and charge me $505? It cost $to move a car from Greensboro to Charlotte? I feel like Bobby's owes me $
Initial Business Response / [redacted] (1000, 6, 2014/08/07) */ This is to notify you that after looking into this case our driver did make a mistake on the storage chargeThe owners have hours to pick up the vehicle before storage startsWe have called Ms [redacted] and left a message to call us so we can refund her the $
Initial Business Response / [redacted] (1000, 12, 2016/06/02) */ Contact Name and Title: Penny W [redacted] Office Manager Contact Phone: [redacted] Contact Email: [redacted] @bobbysfriendlytowing.com Response to Case# [redacted] Ms[redacted] called us for a lockout service around 1:30am on 5-25-She spoke with our third shift dispatcher that night and our dispatcher is the one who called her back to let here know we were on the wayOur driver arrived on the scene, Ms[redacted] and two guys was there with the carThe driver was informed the keys were locked in the trunkHe then put the inflatable airbag in the door jam.(It is used to prevent damages like she is describing)then used the rod to reach down and pull trunk latch and it openedShe then signed our receipt and the driver said he gave her the yellow and thought she put it on the passenger seatShe called the next morning and I answered the phone and she just starting going my car is messed your driver damaged my car never slowing down long enough to really understand what she was talking about so I told her she needed to talk to the manager and I got him on the phoneWhen he got to the phone she started the same thingHe told her he did not know what she was talking about and could not help if she did slow talkingThen it went to well ma'am I cannot say if we are responsible or not if I can not see the vehicleShe then started with I live in Randolph County I can't bring it thereThen he said he needed to see it and the next thing she hung upShe never gave him time to say send me pictures or let me talk with the driver or anything like thatShe never told him who she was her phone number or anythingThe next day when we got the complaint from the Revdex.com we started calling the number on the complaintWe have called her times and got know answer and her voice mail has not been set up yet to leave her a messageIn her complaint she said she did not get a receipt yet she states she sign paperwork around 2:30am.(We have our copy with her signature on it.) Why would we not give her the copy? She also said that she realized it was messed up when she got on the highway in the early morning hours but did not call right then to inform us about the problem? We have brand new lockouts so we can avoid this kind of thingIt also seems like she would still be trying to speak with someone here if the vehicle is damagedIf she will contact us so that we can see what damages she said we did then if it shows that we are responsible then we will do what is right Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all when I called I did state my name and manager had no record of me or my carYes I did find the receipt of the work but you can clearly see your employee damaged my doorIt hasn't been fixed and all the times anyone has called I can't answerI work outdoors in a dairy businessWe are extremely busy and who wants to speak to someone when your business was rudeI work another job at nightI haven't even had time to even think about wanting to speak to someone in fear to just have someone be rude to me againI don't like confrontation period but I'm just really disappointed trying to turn it around like your business did nothing wrong when you didI only have days off a monthLimited free timeAll I want is my door realigned so the rain doesn't come through anymore and it shuts properlyI provided clear evidence in the photos that there is damageI want the Revdex.com to handle this that's why I filed the complaint in the first placeThe door is still messed up but there's not much I can do to get to Greensboro when I work 7am to 3pm then 4pm to 10pm dailyThe only next time I have off will be next weekend from 12pm-6pm June 11thAlso why would someone called after they realize there is an issue when it took your employee over an hour to arrive in the first place? So if the business wants to see it next Saturday afternoon I will make time to come by Final Consumer Response / [redacted] (2000, 16, 2016/06/06) */ From: [redacted] (mailto: [redacted] @gmail.com) Sent: Monday, June 06, 8:AM To: Revdex.com Subject: Re: Revdex.com Complaint Case# [redacted] ( [redacted] ) Just close the complaintHad my door fixed over the weekendWas an easy fix just want to be done with thisDon't feel like talking with the towing company anymoreThanks for all your help
Initial Business Response / [redacted] (1000, 6, 2016/11/04) */ On October 19,around am we responded to a Sheriff call for a DWI seizure at [redacted] The person driving Mr [redacted] 's car had had a previous DWI so the state of NC seizes the vehicleMr [redacted] called on the 20th and was told the procedure to get the car backHe was also told that if we do not have the Clerk of Court Release papers in our hand we could not hold the carhe was also told that if he got the papers the tow bill here would be $plus a $admin fee and storage was $per day and changes at midnightOn the 21st [redacted] came around 11am to get the seizuresWe did not have the release papers so the car was took by [redacted] As for what [redacted] charged him that has nothing to do with our companyWe are contracted with the state to pick up and hold the seizures until [redacted] picks them up or the customerThe cars are only required to be held here for hoursThis car was here for and a half daysAs for the price [redacted] pays us that is a contracted priceIf Mr [redacted] thinks we did anything to hinder him from getting the car from us he is wrongWhy would we not want the full tow bill instead of the $from [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/11/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke with the person in charge of the state contractThe car must stay in the county it was seized for at least hoursIt does not state when [redacted] must pick it up [redacted] could have waited until Monday with no penalty to Bobby's [redacted] says they called Bobby's that morning and said they were on the way, but Bobby's did not notify meWhy would there be a difference price no matter who picked it upEither it costs that much to tow it, or you are price gouging your customersYou can't have it both ways It sounds to me like Bobby's and [redacted] are working together to price gouge their customersWhy pay Bobby's $and charge me $505? It cost $to move a car from Greensboro to Charlotte? I feel like Bobby's owes me $