Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Just so that we are clear, what do you want from my company? Do you want a $2 check to make up the difference between the 2 that were sent out the other day? If so then that is an easy situation to rectify. If you would like something more than that, or that is not what you want, then please call me at [redacted], or email me at [redacted] to further discuss the situation. We take customer concern resolution very seriously here at Boerne Dodge, and I want to make you happy if it is at all possible to do so.
Complaint: [redacted]
I'm asking for the written service records that fall between the months of late Jan 2015 to March 2015. This is a matter of record documenting the continuous problems we have had since purchasing this truck at Boerne Dodge. It is very possible that a written record was never created, since our normal service advisor was on vacation. We are not concerned if this fell through the cracks or someone dropped the ball in creating this. In order to resolve this, all we ask for is the written record that we brought the truck in for service, listing the date, items requiring attention & the service department's action. This may require creating this record if it does not presently exist. Our issue is not with who may or may not have missed this, it is about reasonably documenting our actions in attempting to get our truck repaired & documenting the dealer's actions. Thanks for your cooperation. V/R, [redacted] Sent from my iPhone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi [redacted], I never received a message to call you. You can reach me any time at the dealership at [redacted], or via email at [redacted]. Regarding the difference in payoff, after we have cut a payoff check, it is up to your bank to refund you the difference....
Typically this can take a week or 2, but rest assured that you will get the payoff difference refunded to you. Thank you, [redacted]GM, Managing Partner
Hi [redacted]I just talked to [redacted] he said that we are working diligently to get you into a different vehicle. We cannot just unwind your old deal as it is a month old, but we are working on something for you on another vehicle.
Complaint: [redacted]
I am rejecting this response becauseresponse is below
Regards,
[redacted]It is still advertised. Also, what is the response tothe terrible treatment and unethical illegal informationi was given?i apologize for getting the name wrong. My mistake.the vehicle is still listed asof this moment. Are you sure it's the same one? 2015MKT
Hi [redacted], I do apologize for your experience, and I certainly wish that it had been handled differently. As far as the vehicle you were looking at, it was the only MKT that we had and it is definitely sold. Our online listings typically take a day or 2 to reflect any status changes. I would be surprised if it was still up on our site tomorrow. I'm particularly sorry that you thought that you had already spoken with me, as it would have been enormously easier for me to fix the situation if we still had that MKT. As I mentioned in my earlier post, I would be happy to try to accommodate you by finding you another MKT. Please let me know if this is agreeable. If so, you can reach me at the email and phone numbers that I gave you earlier:[redacted] I look forward to hearing from you, and to resolving your concern amicably.
Revdex.com:
I contacted Mr. Bryan [redacted] at Boerne Dodge as he requested. He apologized for the misunderstanding and said he would put a check in the mail today for the difference between the check I received last week and the $407 that was deducted from my account. This is all that I wanted and I accept the resolution of the situation.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi [redacted]We are working diligently to fix your vehicle, and we have provided you with a vehicle to drive while your vehicle is in the shop. Additionally, we tried to work a trade in for you, and we are still looking for other vehicles for your consideration.
Complaint: [redacted]
I am rejecting this response because:Since I have repeatedly requested this info & never received anything, I assume it doesn't exist. Therefore, you must generate the needed record. So, your response is not adequate. My original letter included my e-mail,...
but I will supply it again: [redacted].[redacted]
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I have used the opt out methods. I just started receiving emails and have opted out again. The mail continues to come in occasionally. It seems the "opt out" is temporary and you start sending stuff again at some point. I have responded to your questions to me about opting out and using your "opt out" options. Please directly address my request to delete my information from your systems. You have completely avoided this request in your last 2 responses.
Regards,
[redacted]
I am writing this in response to Case # [redacted]. I misread [redacted]'s original complaint and am will endeavor to keep him from receiving email solicitations from my company. Following is the the contact information that he listed: Name: [redacted] Address: [redacted] Daytime Phone: [redacted] Evening Phone: None Provided Fax: None Provided Email: [redacted] -- Thank you, [redacted] GM, Managing Partner
Complaint: [redacted]
I am rejecting this response because:You did not address my concern. I requested that you delete/remove my information form your database and the...
databases of your affiliates. If you comply there will be no need for me to opt out. Please do what you need to do to remove my information and make the marketing stop.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:It seems to me that there will be no resolution here. [redacted] didn't make a mistake and I don't appreciate the implication. You're establishment already inspected my vehicle. You seeing it personally seems ridiculous as I'm sure you don't normally do this. I didn't buy your vehicle the first time because I was low balled by 2K. I went to [redacted] for that reason. I came back to you because I received a reasonable (attached) offer. We've been over this in all of my past replies. Nothing has changed since my vehicle was appraised by your establishement 13 days ago, except that I put on 4 new rotors and 4 new brake pads. I'm not driving 45 minutes out there again to get aggravated and hear how you will not match or beat [redacted]'s offer as you initially alluded to doing. You either will or you won't price match and I see absolutely no reason for me to go through this appraisal process with you AGAIN. Either put it in writing or we're done discussing it. As a side note, I thought that the person who came to speak with me was the GM. That's who we asked for and he's the guy who came in. He represented himself as the personal in charge. I didn't ask for his credentials and had no way of knowing that he wasn't the guy in charge. He failed to mention that there was another person who outranked him who was off the premises. And it was he who refused to sell me the vehicle. That's not my fault. It's his. And if one of my employees acted that way in my absence there would be disciplinary action. I suppose at the very least you have admitted that you personally would have conducted this transaction differently had you been present at the time. But I'm sure you can appreciate that none of this is about you personally. Whether you were there at the time or not is irrelevant as I've already stated. Your people represent your business. They are dishonest and unethical and have illegal practices. They are bullies and scammers who pulled a bait and switch with me. Whether this happens on your watch or not is not the issue. Sadly you have still failed to be accountable for their behavior and unethical illegal practices. It would be nice to hear that disciplinary action had been taken, or that some training would have been provided (in case people really don't know any better).It's unfortunate that you are not willing to resolve this. After all, you paying 13 or 14K for a vehicle that is currently listing for 20K and up with double the miles seems to make good business sense to me.Should you decide to put something in writing and spare the repetition of a process that has already been completed then please do so within this forumRegards,
[redacted]
Hi, it sounds like [redacted] has already responded to this complaint. Please let me know if I may assist further. [redacted], General Manager, [redacted], [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hi ***, *** *** should be contacting you today with details about getting your key Please call me at *** *** *** if I can be of further assistance
Just so that we are clear, what do you want from my company? Do you want a $2 check to make up the difference between the 2 that were sent out the other day? If so then that is an easy situation to rectify. If you would like something more than that, or that is not what you want, then please call me at [redacted], or email me at [redacted] to further discuss the situation. We take customer concern resolution very seriously here at Boerne Dodge, and I want to make you happy if it is at all possible to do so.
Complaint: [redacted]
I'm asking for the written service records that fall between the months of late Jan 2015 to March 2015. This is a matter of record documenting the continuous problems we have had since purchasing this truck at Boerne Dodge. It is very possible that a written record was never created, since our normal service advisor was on vacation. We are not concerned if this fell through the cracks or someone dropped the ball in creating this. In order to resolve this, all we ask for is the written record that we brought the truck in for service, listing the date, items requiring attention & the service department's action. This may require creating this record if it does not presently exist. Our issue is not with who may or may not have missed this, it is about reasonably documenting our actions in attempting to get our truck repaired & documenting the dealer's actions. Thanks for your cooperation. V/R, [redacted] Sent from my iPhone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi [redacted], I never received a message to call you. You can reach me any time at the dealership at [redacted], or via email at [redacted]. Regarding the difference in payoff, after we have cut a payoff check, it is up to your bank to refund you the difference....
Typically this can take a week or 2, but rest assured that you will get the payoff difference refunded to you. Thank you, [redacted]GM, Managing Partner
Complaint: [redacted]
I am rejecting this response because: they have had my car to 3 1/2 weeks with no answers!
Regards,
[redacted]
Hi [redacted]I just talked to [redacted] he said that we are working diligently to get you into a different vehicle. We cannot just unwind your old deal as it is a month old, but we are working on something for you on another vehicle.
Complaint: [redacted]
I am rejecting this response becauseresponse is below
Regards,
[redacted]It is still advertised. Also, what is the response tothe terrible treatment and unethical illegal informationi was given?i apologize for getting the name wrong. My mistake.the vehicle is still listed asof this moment. Are you sure it's the same one? 2015MKT
Hi [redacted], I do apologize for your experience, and I certainly wish that it had been handled differently. As far as the vehicle you were looking at, it was the only MKT that we had and it is definitely sold. Our online listings typically take a day or 2 to reflect any status changes. I would be surprised if it was still up on our site tomorrow. I'm particularly sorry that you thought that you had already spoken with me, as it would have been enormously easier for me to fix the situation if we still had that MKT. As I mentioned in my earlier post, I would be happy to try to accommodate you by finding you another MKT. Please let me know if this is agreeable. If so, you can reach me at the email and phone numbers that I gave you earlier:[redacted] I look forward to hearing from you, and to resolving your concern amicably.
Revdex.com:
I contacted Mr. Bryan [redacted] at Boerne Dodge as he requested. He apologized for the misunderstanding and said he would put a check in the mail today for the difference between the check I received last week and the $407 that was deducted from my account. This is all that I wanted and I accept the resolution of the situation.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi [redacted]We are working diligently to fix your vehicle, and we have provided you with a vehicle to drive while your vehicle is in the shop. Additionally, we tried to work a trade in for you, and we are still looking for other vehicles for your consideration.
Complaint: [redacted]
I am rejecting this response because:Since I have repeatedly requested this info & never received anything, I assume it doesn't exist. Therefore, you must generate the needed record. So, your response is not adequate. My original letter included my e-mail,...
but I will supply it again: [redacted].[redacted]
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I have used the opt out methods. I just started receiving emails and have opted out again. The mail continues to come in occasionally. It seems the "opt out" is temporary and you start sending stuff again at some point. I have responded to your questions to me about opting out and using your "opt out" options. Please directly address my request to delete my information from your systems. You have completely avoided this request in your last 2 responses.
Regards,
[redacted]
I am writing this in response to Case # [redacted]. I misread [redacted]'s original complaint and am will endeavor to keep him from receiving email solicitations from my company. Following is the the contact information that he listed: Name: [redacted] Address: [redacted] Daytime Phone: [redacted] Evening Phone: None Provided Fax: None Provided Email: [redacted] -- Thank you, [redacted] GM, Managing Partner
Complaint: [redacted]
I am rejecting this response because:You did not address my concern. I requested that you delete/remove my information form your database and the...
databases of your affiliates. If you comply there will be no need for me to opt out. Please do what you need to do to remove my information and make the marketing stop.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:It seems to me that there will be no resolution here. [redacted] didn't make a mistake and I don't appreciate the implication. You're establishment already inspected my vehicle. You seeing it personally seems ridiculous as I'm sure you don't normally do this. I didn't buy your vehicle the first time because I was low balled by 2K. I went to [redacted] for that reason. I came back to you because I received a reasonable (attached) offer. We've been over this in all of my past replies. Nothing has changed since my vehicle was appraised by your establishement 13 days ago, except that I put on 4 new rotors and 4 new brake pads. I'm not driving 45 minutes out there again to get aggravated and hear how you will not match or beat [redacted]'s offer as you initially alluded to doing. You either will or you won't price match and I see absolutely no reason for me to go through this appraisal process with you AGAIN. Either put it in writing or we're done discussing it. As a side note, I thought that the person who came to speak with me was the GM. That's who we asked for and he's the guy who came in. He represented himself as the personal in charge. I didn't ask for his credentials and had no way of knowing that he wasn't the guy in charge. He failed to mention that there was another person who outranked him who was off the premises. And it was he who refused to sell me the vehicle. That's not my fault. It's his. And if one of my employees acted that way in my absence there would be disciplinary action. I suppose at the very least you have admitted that you personally would have conducted this transaction differently had you been present at the time. But I'm sure you can appreciate that none of this is about you personally. Whether you were there at the time or not is irrelevant as I've already stated. Your people represent your business. They are dishonest and unethical and have illegal practices. They are bullies and scammers who pulled a bait and switch with me. Whether this happens on your watch or not is not the issue. Sadly you have still failed to be accountable for their behavior and unethical illegal practices. It would be nice to hear that disciplinary action had been taken, or that some training would have been provided (in case people really don't know any better).It's unfortunate that you are not willing to resolve this. After all, you paying 13 or 14K for a vehicle that is currently listing for 20K and up with double the miles seems to make good business sense to me.Should you decide to put something in writing and spare the repetition of a process that has already been completed then please do so within this forumRegards,
[redacted]
Hi, it sounds like [redacted] has already responded to this complaint. Please let me know if I may assist further. [redacted], General Manager, [redacted], [redacted]