Boiling Crawfish Seafood Restaurant

Second Letter to Revdex.com reply to ***’s second responseAfter a review of Mr***’ recent response, it is apparent his position has changed from not getting “Plus” graded coins, to a generalized grievance and misunderstanding of the depreciated value of the coins over the last years Mr***’s misguided conclusions are not supported by my industry or any financial industry for that matter Despite Mr***’ confusion, Landmark Capital remains committed to helping Mr [redacted] understand We are confident that in our reply letter this confusion will be clarified, that is if Mr [redacted] does want to fully grasp the market reality.Mrand Mrs [redacted] invested four times in for a total amount of $167, After being provided with a detailed education as previously documented, they received all their purchased coins Confirmation of proof of receipt of products was completed by signing invoices with a personal delivery and a signature receipt of [redacted] delivery’s At the time of receipt PCGS price guide listed said products at $172, PCGS issues it’s disclaimer on their price guide saying, “The PCGS Price Guide is a guide to assist the coin buying public in determining values Before you use the Price Guide, you should read the following information very carefully The price listed in the PCGS Price Guide are average dealer asking prices [which means retail prices]The prices are compiled from various sources including dealer ads in trade papers, dealer fixed price lists and website offerings that the prices are just a guide, a starting point for asserting value Some PCGS coins sell for less than the prices listed and some PCGS coins sell for more than the prices listed.” This confirms that we use it as a guide and not as an exact science of the market, but rather to show that the ***’s received value buying coins from Landmark Capital that were under the price guidePCGS doesn’t not provide liquidation numbers.All markets have risks due to market fluctuations and Landmark Capital never promised in writing or verbally that any or all purchases by Mrand Mrs [redacted] would benefit with a financial gain Obviously, Landmark Capital cannot and will not guarantee any prospective purchase as market fluctuations, to include coin prices, are outside the control of Landmark Capital When stocks plummeted in by 45% it was not the fault of the broker that previously sold the stocks, the brokerage or necessarily that industry Rather, markets just correct and when they do, at times it can be dramatic It took over years for most of those portfolios to get back to even Real Estate did the same during the same time and most of those properties haven’t recovered in a decade That wasn’t the fault of the realtor or the realty company All markets correct due to unforeseen negative influences Similar to other market indexes and commodities, if Mr [redacted] was invested in stocks or real estate during those market corrections his dissatisfaction would similarly not support a legally cognizable claim Mrand Mrs [redacted] were not told verbally or in writing that those influences would be exempt in the metals markets, or that they would benefit from an upward movement When those things happen, it is during financial distress not during a stock market boom Unfortunately, with a booming stock market in as said previously, the demand moved to be very low in until now Volume of purchases to support the market scaled back massively This influenced most metal markets to go down In addition, a significant amount of liquidations happened in the industry which lowered liquid values to unfavorable numbers.Buying is a choice as well as selling is a choice The ***’s both have a Self-Directed IRA whereby they chose to buy, and they can choose to sell or not The current market controls what the ***’ will receive should they choose to sell their respective coins Obviously, Landmark Capital has provided a previous liquidation value quote Although the Price Guide has dropped $35,since the time of purchase, current wholesale liquid values have unfortunately dropped precipitously more Mr [redacted] has the choice to sell his coins to other companies or he could get close to retail values by selling his coins on eBay Landmark Capital provides as a service, the ability to liquidate a position Mr [redacted] agreed to the purchase price and products by evidence listed before If he didn’t like any products or pricing it should have been discussed at that time, not after three years of market stagnation and downturn Again, both Mrand Mrs [redacted] signed a Hold Harmless agreement on 7/11/ Citing paragraphs four and five of the Hold Harmless agreement “I further understand the LCGG and its agents do not owe a fiduciary duty to act in this capacity” and “I understand LCGG encourages me to assess the risks of any potentially IRA or retirement plan investment.”

Landmark Capital’s Revdex.com letter of response to [redacted] Complaint.Mr [redacted] and his wife [redacted] came to Landmark Capital as a referral from their neighbors who were existing and happy Landmark Capital clients He read literature from Landmark Capital that his neighbor gave him and later requested a packet of literature from us directly He contacted my company and told me he wanted to do the same investing as his neighbor I told him I could not disclose what his neighbor did with our company [redacted] said he already knew what he wanted to invest in since his neighbor previously showed him their coins that they had received from our company [redacted] commented that they looked beautiful and he wanted to do the same for his wife and him He wanted to protect their IRA’s from government confiscation In any of my conversations with Mr [redacted] either on the phone or in person, with him or either Mrs***, done myself or any Landmark Capital, we have never stated that investing in precious metals the ***’s would be exempt from market risks due to market fluctuations This is also the case in our written information and our website It is common sense that all markets have risks due to market fluctuations In any transaction, the company follows a three-step process to inform the client about the investment In this process, I have found previously that combining all three steps into one is too much information at once Step One gives an overview of the process of all steps, one two and three It goes in depth on the purpose, the benefits, and how the IRA and the LLC function togetherStep One: During this step I get to know the client, their concerns, explain how the process works and the purpose of doing this We talk about holding time and what funds they want to invest I asked [redacted] how long he was wanting to invest and how much they wanted to invest in precious metals In response, ***’s desire was to invest both his and his wife’s IRA’s He said holding time was not an issue and said he was looking at several years, since he and his wife were not living off their IRA at that time and wouldn’t need to in the future He informed me he had other things in place to support themselves [redacted] informed me of their plan to give their assets away to the Humane Society, specifically with cats He made it clear that he certainly didn’t trust the government and wanted to proceed I told [redacted] what I tell all prospective investors, this is a long-term hold We should be looking at between two and five years but closer to five years and perhaps more depending on various factors that influence markets He expressed that he was comfortable with that time frame and chose to proceed We talked about product briefly as I gave a concept of investing He again said he wanted the same type of coins his neighbor had I told him that we would go over that in depth in Step I gathered information from Mrand Mrs [redacted] to fill out the IRA paperwork I let them know that once they received it, I would go over it.Step Two: After [redacted] received the paperwork for both he and his wife’s IRA, I went over that paperwork I explained with [redacted] and his wife on the phone, the purpose of each form and where to sign During this step there are always a few questions about the forms and what product to purchase At this time the focus is going over paperwork, but after that we briefly talked about the concept of his chosen product [redacted] said again that he wanted the same coins his neighbors received I told [redacted] the name of that category and the purpose of it I mentioned briefly his other choices, but I told him that before we invest, we will go over that much more in depth Step Three: Mrand Mrs [redacted] funds were received, and I called them on the phone since we were ready to invest I went over the different markets including their benefits and their draw backs Again, Mr [redacted] already had a previous understanding of this concept since he told me that he wanted the same type of coins his neighbor had He told me his neighbor showed him the coins they had from their investment with Landmark Capital and that [redacted] said in response that “they looked beautiful” I went over more about that market and explained the different price levels and diversification I also explained Sight-Seen vsSight-Unseen, the two-tier marketsI told [redacted] all their coins would be under a third-party price guide that, the industry uses for indication for the Sight-Seen market for values I would go over this more when they received their coins After extensive discussions with ***, a strategy was put into place, prior to any precious metals investing I spoke with [redacted] about diversity in different grades, dates and price points He and his wife gave their approval for both himself and his wife [redacted] , on the phone, for me to pick out their coins based upon this and what was available just like I did for their neighbors.I personally delivered their coins to them at their residence on August 13, I found Mrand Mrs [redacted] to be very nice people I shared with them how the coins fit the strategy we implemented previously I explained how coin grading is done, I explained the difference between a Sight-Seen coin vsa Sight-Unseen coinBy using industry standards listed from various periodicals such as: The Coin Dealer Newsletter, Trends, many numismatic articles, books, and articles from within my industry, I have gathered much experience and knowledge on how coins are graded and how the markets operate I explained how coins are graded by three criteria’s: Strike, Luster, and Bag Marks I explained that there is a two-tier market on how coins trade I explained and showed [redacted] using their coins as examples, that they all are Sight-Seen coins Both [redacted] and his wife agreed and said they were beautiful(just like his neighbor’s coins) As I said in Step Two and Step Three that we would be buying coins under the third-party price guide; the one I use is PCGS This price guide shows the two prices which are the closest thing to retail industries markets of both markets Sight-Seen and Sight-Unseen I explained there are two prices on this price guide One that is lower in value which represents the Sight-Unseen, and the higher in value that indicates the Sight-Seen market I explain this price guide is not the market but the closest price guide that reflects the market in retail values, yet not an absolute The price guide shows a “Plus” sign on the website, that is indicative as a Sight-Seen coin I offered to go over this at their home and again when I got back to the office sometime the following week They said they were happy with their purchase and thought their coins were beautiful since we went over each one Landmark Capital complied fully with everything that was mutually agreed upon and delivered the product which was met with verbal satisfaction and written confirmation of receiving coins to [redacted] and his wife’s satisfaction Both Mrand Mrs [redacted] each signed an invoice which lists each coin, their description, grade and price This confirmed on August 13, that everything was in good standing order Mrand Mrs [redacted] invested a total of four times starting July 24, Distribution:On January 5th, 2017, [redacted] did a distribution in kind The two coins from this distribution had dropped 14.7% then from the time of purchase using the PCGS “Plus” price guide again as the source for reporting [redacted] then never mentioned or shared any concern about this Nothing was brought up by him then about his coins not having “Plus” signs on them Now that over two and a half years have transpired since the purchase date, we have a completely different environment both politically and economically, which has caused a change in market valuesBased on the feedback from ***, I only became aware in late that he was upset Prior to that I had not heard any complaint since ***’s and his wife’s purchase In first becoming aware of his dissatisfaction, [redacted] made it clear that he was unhappy with the values I shared that I was unhappy with values also but can’t change the value of the markets I shared that PCGS lowered their price guide earlier in significantly, which only caused more liquidations to happen in the industry I explained there is also a year-end discount occurring at that time by wholesales, which is another basis for the price reduction We talked again in March of and I explained that the market went even lower and didn’t recover from the year-end discount He was not happy with values and again neither was I but have no control over that I shared that there are many historical times when liquid values of coins are lower and sometimes much lower than the PCGS price guide This was also true in real estate volatility changes from 2007-2009, and I gave the example of thatDuring this conversation, [redacted] was having a grave misunderstanding about many topics, all that we had gone over previously in depth, but now he was very resistant to learn and comprehend the reality and reasons for the current environment He was having a huge misunderstanding about their coins, the markets, Sight-Seen vsSight-Unseen, a price guide, and the Year End Evaluation ***’s emotions being such, I could tell he was having a hard time comprehending all these topics again and refuted the facts I was sharing I again went over Sight-Seen vsSight-Unseen market, the lowering of values due to the economic boom, the price guide lowing the values, mass liquidations in the industry, a year-end discount, and in more prices again being lowered on the price guide causing again more liquidations and less buying I offered him many examples of this fluctuation having happened in many markets before, like stocks, and real estate I told him that unfortunately, like in stocks and real estate, many precious metal markets can also have this type of volatility Unfortunately, [redacted] didn’t want to listen, certainly wasn’t happy and had pre-conceived ideas that were much different than all previous conversations with me He now had beliefs that were quite opposite of those he had prior to late 2017.After my detailed explanations, he specifically asked about the “Plus” sign and said he didn’t get coins with a “Plus” sign on them, which is why he believed his coins were now as low as they are, suggesting that “his beautiful coins” are not Sight-Seen and have now become Sight-Unseen I told him he has Sight-Seen coins because they meet the criteria of what a Sight-Seen coin is by industry standards, which have been in place for almost years He was emphatically not happy with my statement and said he didn’t get Sight-Seen coins I went on to explain again, the differences and what the industry describes as a Sight-Seen coin When I order coins, I order Sight-Seen coins, which is synonymous with a “PLUS” quality of a coin Again, that coin has no dirt, grease, or copper spots When I place these orders, I receive what the industry knows as Sight-Seen I personally inspect every coin received I have rejected a few coins over the years because they don’t meet the stringent criteria of a Sight-Seen coin Seldom do I receive a coin with a “PLUS”, yet they are all Sight-Seen and that is what the ***’s have I told [redacted] again on that phone call, that their coins are Sight-Seen because they meet industry standards of having no dirt, grease, or copper spots and do not need to have a “Plus” sign to be a Sight-Seen coin I let him know that the price guides were lowered drastically on PCGS Regrettably, Mr [redacted] is making a statement which calls into question whether he has Sight-Seen coins He is making a misguided and incorrect assumption that because the value of he and his wife’s coins are so much lower in liquid value, that they could not be Sight-Seen Conclusion: Understanding Sight-Seen vsSight-Unseen can initially be somewhat confusing For this reason, we include a piece of information in our literature packet about this, which [redacted] received from our company prior to his investment It is titled “Common Mistakes to Avoid When Purchasing Physical Precious Metals” Delivering coins with “Plus” signs in the containers for their invoices would be an impossible feat for any dealer in the industry and this is not what Landmark Capital said it would deliver either verbally or in writing [redacted] and his wife both signed a “Hold Harmless Agreement” prior to investing on July 11, They also both signed a receipt of coins, confirming that they received what they bought with the intimate understanding and explanation of what they received and the understanding of market depreciation I went over each coin on their invoices with them In their invoices, under the description category, there is no listing designating that any of their coins would have a “PLUS” signIn the nearly three years since this purchase, I have not heard from [redacted] about he or his wife’s purchase in a negative way As I repeatedly reiterated to ***, I reassured he and [redacted] that all their coins are Sight-Seen since they meet the Sight-Seen criteria that was set up long before third-party grading like PCGS or NGC were established In summary, Landmark Capital and I as the CEO, have an impactable track record of years in the industry Mr [redacted] lists the problem occurred on December 13, to his knowledge I respectfully disagree and refute that there never has been a problem Mr [redacted] is misunderstanding and continues to do so regarding what a “Plus” is on PCGS and the purpose of that Mr [redacted] unfortunately is intertwining a change in markets and their values with delivery of agreed upon product Landmark Capital and Mr [redacted] had no agreement either verbally or in writing, that Mr [redacted] would receive “Plus” graded coins Instead, Mr [redacted] was provided the agreed upon coins, that he acknowledged and accepted as he and I understood them to beIt is expected that this complaint will be closed on April 18, because of Mr***’ misunderstanding, hearsay, and unsubstantiated evidence

There is no way my wife and I in any way benefited from this deal and if you follow the money you would see Landmark is the only one who benefited and quit wellWe are going pursue legal action in this case because when you give someone $168,to invest and it is worth $88,000, there is something wrong when you consider the difference between the PCGS value of our coins in and today is minus $23.000, not $88,The figures don’t lie and we thought there may be a chance for compensation, but it does not look likely

Second Letter to Revdex.com reply to [redacted]’s second responseAfter a review of Mr. [redacted]’ recent response, it is apparent his position has changed from not getting “Plus” graded coins, to a generalized grievance and misunderstanding of the depreciated value of the coins over the last 3 years.  Mr. [redacted]’s misguided conclusions are not supported by my industry or any financial industry for that matter.  Despite Mr. [redacted]’ confusion, Landmark Capital remains committed to helping Mr. [redacted] understand.  We are confident that in our reply letter this confusion will be clarified, that is if Mr. [redacted] does want to fully grasp the market reality.Mr. and Mrs. [redacted] invested four times in 2015 for a total amount of $167,174.12.  After being provided with a detailed education as previously documented, they received all their purchased coins.  Confirmation of proof of receipt of products was completed by signing invoices with a personal delivery and a signature receipt of [redacted] delivery’s.  At the time of receipt PCGS price guide listed said products at $172,050.  PCGS issues it’s disclaimer on their price guide saying, “The PCGS Price Guide is a guide to assist the coin buying public in determining values…Before you use the Price Guide, you should read the following information very carefully.  The price listed in the PCGS Price Guide are average dealer asking prices [which means retail prices]. The prices are compiled from various sources including dealer ads in trade papers, dealer fixed price lists and website offerings…. that the prices are just a guide, a starting point for asserting value.  Some PCGS coins sell for less than the prices listed and some PCGS coins sell for more than the prices listed.”  This confirms that we use it as a guide and not as an exact science of the market, but rather to show that the [redacted]’s received value buying coins from Landmark Capital that were under the price guide. PCGS doesn’t not provide liquidation numbers.All markets have risks due to market fluctuations and Landmark Capital never promised in writing or verbally that any or all purchases by Mr. and Mrs. [redacted] would benefit with a financial gain.  Obviously, Landmark Capital cannot and will not guarantee any prospective purchase as market fluctuations, to include coin prices, are outside the control of Landmark Capital.  When stocks plummeted in 2008 by 45% it was not the fault of the broker that previously sold the stocks, the brokerage or necessarily that industry.  Rather, markets just correct and when they do, at times it can be dramatic.  It took over 5 years for most of those portfolios to get back to even.  Real Estate did the same during the same time and most of those properties haven’t recovered in a decade.  That wasn’t the fault of the realtor or the realty company.  All markets correct due to unforeseen negative influences.  Similar to other market indexes and commodities, if Mr. [redacted] was invested in stocks or real estate during those market corrections his dissatisfaction would similarly not support a legally cognizable claim.  Mr. and Mrs. [redacted] were not told verbally or in writing that those influences would be exempt in the metals markets, or that they would benefit from an upward movement.  When those things happen, it is during financial distress not during a stock market boom.  Unfortunately, with a booming stock market in 2017 as said previously, the demand moved to be very low in 2017 until now.  Volume of purchases to support the market scaled back massively.  This influenced most metal markets to go down.  In addition, a significant amount of liquidations happened in the industry which lowered liquid values to unfavorable numbers.Buying is a choice as well as selling is a choice.  The [redacted]’s both have a Self-Directed IRA whereby they chose to buy, and they can choose to sell or not.  The current market controls what the [redacted]’ will receive should they choose to sell their respective coins.  Obviously, Landmark Capital has provided a previous liquidation value quote.  Although the Price Guide has dropped $35,200 since the time of purchase, current wholesale liquid values have unfortunately dropped precipitously more.  Mr. [redacted] has the choice to sell his coins to other companies or he could get close to retail values by selling his coins on eBay.  Landmark Capital provides as a service, the ability to liquidate a position.  Mr. [redacted] agreed to the purchase price and products by evidence listed before.  If he didn’t like any products or pricing it should have been discussed at that time, not after three years of market stagnation and downturn.  Again, both Mr. and Mrs. [redacted] signed a Hold Harmless agreement on 7/11/2015.  Citing paragraphs four and five of the Hold Harmless agreement “I further understand the LCGG and its agents do not owe a fiduciary duty to act in this capacity” … and… “I understand LCGG encourages me to assess the risks of any potentially IRA or retirement plan investment.”

Landmark Capital’s Revdex.com letter of response to [redacted] Complaint.Mr. [redacted] and his wife [redacted] came to Landmark Capital as a referral from their neighbors who were existing and happy Landmark Capital clients.  He read literature from Landmark Capital that his neighbor gave him and...

later requested a packet of literature from us directly.  He contacted my company and told me he wanted to do the same investing as his neighbor.  I told him I could not disclose what his neighbor did with our company.  [redacted] said he already knew what he wanted to invest in since his neighbor previously showed him their coins that they had received from our company.  [redacted] commented that they looked beautiful and he wanted to do the same for his wife and him.  He wanted to protect their IRA’s from government confiscation.  In any of my conversations with Mr. [redacted] either on the phone or in person, with him or either Mrs. [redacted], done myself or any Landmark Capital, we have never stated that investing in precious metals the [redacted]’s would be exempt from market risks due to market fluctuations.  This is also the case in our written information and our website.  It is common sense that all markets have risks due to market fluctuations.   In any transaction, the company follows a three-step process to inform the client about the investment.  In this process, I have found previously that combining all three steps into one is too much information at once.  Step One gives an overview of the process of all steps, one two and three.  It goes in depth on the purpose, the benefits, and how the IRA and the LLC function together. Step One: During this step I get to know the client, their concerns, explain how the process works and the purpose of doing this.  We talk about holding time and what funds they want to invest.  I asked [redacted] how long he was wanting to invest and how much they wanted to invest in precious metals.  In response, [redacted]’s desire was to invest both his and his wife’s IRA’s.  He said holding time was not an issue and said he was looking at several years, since he and his wife were not living off their IRA at that time and wouldn’t need to in the future.  He informed me he had other things in place to support themselves.  [redacted] informed me of their plan to give their assets away to the Humane Society, specifically with cats.  He made it clear that he certainly didn’t trust the government and wanted to proceed.  I told [redacted] what I tell all prospective investors, this is a long-term hold.  We should be looking at between two and five years but closer to five years and perhaps more depending on various factors that influence markets.  He expressed that he was comfortable with that time frame and chose to proceed.  We talked about product briefly as I gave a concept of investing.  He again said he wanted the same type of coins his neighbor had.  I told him that we would go over that in depth in Step 3.  I gathered information from Mr. and Mrs. [redacted] to fill out the IRA paperwork.  I let them know that once they received it, I would go over it.Step Two: After [redacted] received the paperwork for both he and his wife’s IRA, I went over that paperwork.  I explained with [redacted] and his wife on the phone, the purpose of each form and where to sign.  During this step there are always a few questions about the forms and what product to purchase.  At this time the focus is going over paperwork, but after that we briefly talked about the concept of his chosen product.  [redacted] said again that he wanted the same coins his neighbors received.  I told [redacted] the name of that category and the purpose of it.  I mentioned briefly his other choices, but I told him that before we invest, we will go over that much more in depth.  Step Three: Mr. and Mrs. [redacted] funds were received, and I called them on the phone since we were ready to invest.  I went over the different markets including their benefits and their draw backs.  Again, Mr. [redacted] already had a previous understanding of this concept since he told me that he wanted the same type of coins his neighbor had.  He told me his neighbor showed him the coins they had from their investment with Landmark Capital and that [redacted] said in response that “they looked beautiful”.   I went over more about that market and explained the different price levels and diversification.  I also explained Sight-Seen vs. Sight-Unseen, the two-tier markets. I told [redacted] all their coins would be under a third-party price guide that, the industry uses for indication for the Sight-Seen market for values.  I would go over this more when they received their coins.  After extensive discussions with [redacted], a strategy was put into place, prior to any precious metals investing.  I spoke with [redacted] about diversity in different grades, dates and price points.  He and his wife gave their approval for both himself and his wife [redacted], on the phone, for me to pick out their coins based upon this and what was available just like I did for their neighbors.I personally delivered their coins to them at their residence on August 13, 2015.  I found Mr. and Mrs. [redacted] to be very nice people.   I shared with them how the coins fit the strategy we implemented previously.  I explained how coin grading is done, I explained the difference between a Sight-Seen coin vs. a Sight-Unseen coin. By using industry standards listed from various periodicals such as: The Coin Dealer Newsletter, Trends, many numismatic articles, books, and articles from within my industry, I have gathered much experience and knowledge on how coins are graded and how the markets operate.  I explained how coins are graded by three criteria’s: Strike, Luster, and Bag Marks.  I explained that there is a two-tier market on how coins trade.  I explained and showed [redacted] using their coins as examples, that they all are Sight-Seen coins.  Both [redacted] and his wife agreed and said they were beautiful. (just like his neighbor’s coins).  As I said in Step Two and Step Three that we would be buying coins under the third-party price guide; the one I use is PCGS.  This price guide shows the two prices which are the closest thing to retail industries markets of both markets Sight-Seen and Sight-Unseen.  I explained there are two prices on this price guide.  One that is lower in value which represents the Sight-Unseen, and the higher in value that indicates the Sight-Seen market.  I explain this price guide is not the market but the closest price guide that reflects the market in retail values, yet not an absolute.  The price guide shows a “Plus” sign on the website, that is indicative as a Sight-Seen coin.  I offered to go over this at their home and again when I got back to the office sometime the following week.  They said they were happy with their purchase and thought their coins were beautiful since we went over each one.  Landmark Capital complied fully with everything that was mutually agreed upon and delivered the product which was met with verbal satisfaction and written confirmation of receiving coins to [redacted] and his wife’s satisfaction.  Both Mr. and Mrs. [redacted] each signed an invoice which lists each coin, their description, grade and price.  This confirmed on August 13, 2015 that everything was in good standing order.  Mr. and Mrs. [redacted] invested a total of four times starting July 24, 2015. Distribution:On January 5th, 2017, [redacted] did a distribution in kind.  The two coins from this distribution had dropped 14.7% then from the time of purchase using the PCGS “Plus” price guide again as the source for reporting.  [redacted] then never mentioned or shared any concern about this.  Nothing was brought up by him then about his coins not having “Plus” signs on them.  Now that over two and a half years have transpired since the purchase date, we have a completely different environment both politically and economically, which has caused a change in market values. Based on the feedback from [redacted], I only became aware in late 2017 that he was upset.  Prior to that I had not heard any complaint since [redacted]’s and his wife’s purchase.  In first becoming aware of his dissatisfaction, [redacted] made it clear that he was unhappy with the values.  I shared that I was unhappy with values also but can’t change the value of the markets.  I shared that PCGS lowered their price guide earlier in 2017 significantly, which only caused more liquidations to happen in the industry.  I explained there is also a year-end discount occurring at that time by wholesales, which is another basis for the price reduction.  We talked again in March of 2018 and I explained that the market went even lower and didn’t recover from the year-end discount.  He was not happy with values and again neither was I but have no control over that.  I shared that there are many historical times when liquid values of coins are lower and sometimes much lower than the PCGS price guide.  This was also true in real estate volatility changes from 2007-2009, and I gave the example of that. During this conversation, [redacted] was having a grave misunderstanding about many topics, all that we had gone over previously in depth, but now he was very resistant to learn and comprehend the reality and reasons for the current environment.  He was having a huge misunderstanding about their coins, the markets, Sight-Seen vs. Sight-Unseen, a price guide, and the Year End Evaluation.  [redacted]’s emotions being such, I could tell he was having a hard time comprehending all these topics again and refuted the facts I was sharing.  I again went over Sight-Seen vs. Sight-Unseen market, the lowering of values due to the economic boom, the price guide lowing the values, mass liquidations in the industry, a year-end discount, and in 2018 more prices again being lowered on the price guide causing again more liquidations and less buying.  I offered him many examples of this fluctuation having happened in many markets before, like stocks, and real estate.  I told him that unfortunately, like in stocks and real estate, many precious metal markets can also have this type of volatility.  Unfortunately, [redacted] didn’t want to listen, certainly wasn’t happy and had pre-conceived ideas that were much different than all previous conversations with me.  He now had beliefs that were quite opposite of those he had prior to late 2017.After my detailed explanations, he specifically asked about the “Plus” sign and said he didn’t get coins with a “Plus” sign on them, which is why he believed his coins were now as low as they are, suggesting that “his beautiful coins” are not Sight-Seen and have now become Sight-Unseen.  I told him he has Sight-Seen coins because they meet the criteria of what a Sight-Seen coin is by industry standards, which have been in place for almost 40 years.  He was emphatically not happy with my statement and said he didn’t get Sight-Seen coins.  I went on to explain again, the differences and what the industry describes as a Sight-Seen coin When I order coins, I order Sight-Seen coins, which is synonymous with a “PLUS” quality of a coin.  Again, that coin has no dirt, grease, or copper spots.    When I place these orders, I receive what the industry knows as Sight-Seen.  I personally inspect every coin received.  I have rejected a few coins over the years because they don’t meet the stringent criteria of a Sight-Seen coin.   Seldom do I receive a coin with a “PLUS”, yet they are all Sight-Seen and that is what the [redacted]’s have.  I told [redacted] again on that phone call, that their coins are Sight-Seen because they meet industry standards of having no dirt, grease, or copper spots and do not need to have a “Plus” sign to be a Sight-Seen coin.  I let him know that the price guides were lowered drastically on PCGS.  Regrettably, Mr. [redacted] is making a false statement which calls into question whether he has Sight-Seen coins.  He is making a misguided and incorrect assumption that because the value of he and his wife’s coins are so much lower in liquid value, that they could not be Sight-Seen.  Conclusion:  Understanding Sight-Seen vs. Sight-Unseen can initially be somewhat confusing.  For this reason, we include a piece of information in our literature packet about this, which [redacted] received from our company prior to his investment.  It is titled “10 Common Mistakes to Avoid When Purchasing Physical Precious Metals”.  Delivering coins with “Plus” signs in the containers for their invoices would be an impossible feat for any dealer in the industry and this is not what Landmark Capital said it would deliver either verbally or in writing.  [redacted] and his wife both signed a “Hold Harmless Agreement” prior to investing on July 11, 2015.  They also both signed a receipt of coins, confirming that they received what they bought with the intimate understanding and explanation of what they received and the understanding of market depreciation.  I went over each coin on their invoices with them.  In their invoices, under the description category, there is no listing designating that any of their coins would have a “PLUS” sign. In the nearly three years since this purchase, I have not heard from [redacted] about he or his wife’s purchase in a negative way.    As I repeatedly reiterated to [redacted], I reassured he and [redacted] that all their coins are Sight-Seen since they meet the Sight-Seen criteria that was set up long before third-party grading like PCGS or NGC were established.   In summary, Landmark Capital and I as the CEO, have an impactable track record of 25 years in the industry.  Mr. [redacted] lists the problem occurred on December 13, 2017 to his knowledge.  I respectfully disagree and refute that there never has been a problem.  Mr. [redacted] is misunderstanding and continues to do so regarding what a “Plus” is on PCGS and the purpose of that.  Mr. [redacted] unfortunately is intertwining a change in markets and their values with delivery of agreed upon product.  Landmark Capital and Mr. [redacted] had no agreement either verbally or in writing, that Mr. [redacted] would receive “Plus” graded coins.  Instead, Mr. [redacted] was provided the agreed upon coins, that he acknowledged and accepted as he and I understood them to be. It is expected that this complaint will be closed on April 18, 2018 because of Mr. [redacted]’ misunderstanding, hearsay, and unsubstantiated evidence.