I called [redacted] today and apologized for the confusion I sent him a refund check today and I agree that he should not have been charged Our policy is to get approval for any charge and that did not happen in this case My manager was under the impression the vehicle was in for diagnosis which is a service that requires a charge We should have informed [redacted] about the charge before we did the diagnosis and that did not happen He asked for an estimate (free service) not a diagnosis (service we charge for) I am thankful that this was brought to our attention We can and will make our process better [redacted] did tell me that he would cancel his complaint with the Revdex.com and I am grateful for that I do apologize again to [redacted] for the time and frustration this has cost him He will get a monetary refund soon but I cannot replace his time Sorry for that[redacted]
I called [redacted] today and apologized for the confusion. I sent him a refund check today and I agree that he should not have been charged. Our policy is to get approval for any charge and that did not happen in this case. My manager was under the impression the vehicle was in for...
diagnosis which is a service that requires a charge. We should have informed [redacted] about the charge before we did the diagnosis and that did not happen. He asked for an estimate (free service) not a diagnosis (service we charge for). I am thankful that this was brought to our attention. We can and will make our process better. [redacted] did tell me that he would cancel his complaint with the Revdex.com and I am grateful for that. I do apologize again to [redacted] for the time and frustration this has cost him. He will get a monetary refund soon but I cannot replace his time. Sorry for that.[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted], and find that this resolution is satisfactory to me. I just wanted to let you know that [redacted], the owner of the company, issued me a refund for the $28.00, thanks to your contacting them.Thank you so much for contacting them.He said they were definately in the wrong.He asked that I please remove the complaint from the website and I told him I would If I could and I would look into it.[redacted]
[redacted]
I just wanted to let you know that [redacted], the owner of the company, issued me a refund for the $28.00, thanks to your contacting them.Thank you so much for contacting them.He said they were definately in the wrong.He asked that I please remove the complaint from the website and I told him I would If I could and I would look into it.Is there a way to remove it?Thanks again,Tim Oos
I called [redacted] today and apologized for the confusion I sent him a refund check today and I agree that he should not have been charged Our policy is to get approval for any charge and that did not happen in this case My manager was under the impression the vehicle was in for diagnosis which is a service that requires a charge We should have informed [redacted] about the charge before we did the diagnosis and that did not happen He asked for an estimate (free service) not a diagnosis (service we charge for) I am thankful that this was brought to our attention We can and will make our process better [redacted] did tell me that he would cancel his complaint with the Revdex.com and I am grateful for that I do apologize again to [redacted] for the time and frustration this has cost him He will get a monetary refund soon but I cannot replace his time Sorry for that[redacted]
I called [redacted] today and apologized for the confusion. I sent him a refund check today and I agree that he should not have been charged. Our policy is to get approval for any charge and that did not happen in this case. My manager was under the impression the vehicle was in for...
diagnosis which is a service that requires a charge. We should have informed [redacted] about the charge before we did the diagnosis and that did not happen. He asked for an estimate (free service) not a diagnosis (service we charge for). I am thankful that this was brought to our attention. We can and will make our process better. [redacted] did tell me that he would cancel his complaint with the Revdex.com and I am grateful for that. I do apologize again to [redacted] for the time and frustration this has cost him. He will get a monetary refund soon but I cannot replace his time. Sorry for that.[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted], and find that this resolution is satisfactory to me. I just wanted to let you know that [redacted], the owner of the company, issued me a refund for the $28.00, thanks to your contacting them.Thank you so much for contacting them.He said they were definately in the wrong.He asked that I please remove the complaint from the website and I told him I would If I could and I would look into it.[redacted]
[redacted]
I just wanted to let you know that [redacted], the owner of the company, issued me a refund for the $28.00, thanks to your contacting them.Thank you so much for contacting them.He said they were definately in the wrong.He asked that I please remove the complaint from the website and I told him I would If I could and I would look into it.Is there a way to remove it?Thanks again,Tim Oos