Bommarito Ford

Consumer brought her vehicle to our Service Department in October, at 70,miles She requested that we diagnosis her vehicle due to the low oil pressure light being illuminated Our diagnosis revealed that the new sensor she had installed at CALVERTS AUTO REPAIR was bad because the oil pressure and the power and grounds were good but the sensor was not sending the correct signal At this time, the oil pressure was fine We offered to replace the sensor, but consumer declined and opted to return to CALVERTS and have the sensor replaced there.As consumer indicates, seven months later in March, 2017, her car overheated and required towing due to a failed water pump This will cause coolant to mix with oil and wash out cylinder walls, crankshaft and bearings, resulting in engine damage The engine was not the failure, the water pump failed causing engine damage Bommarito Ford can take no responsibility for this misfortune Additionally, the consumer does not perform her maintenance with our dealership, and therefore we cannot access any maintenance records We have had no communication with consumer since 10/16.Unfortunately, the consumer is beyond any warranties offered by Ford Motor Company We recommend that she contact Ford Motor Company at [redacted] to see if they will offer her any goodwill assistance

While we acknowledge that consumer has had multiple clutch concerns, these issues and concerns are at the manufacturer level, not the dealer level The shudder the consumer is experiencing is a known issue with Ford Motor Company and considered a characteristic of vehicles with this transmission, unless parameters exceed Ford specifications The dealership performed diagnostics and repairs per Ford specifications While consumer indicates in her comments that another dealer, Anderson Ford, informed her that Bommarito did not complete the repair correctly, records in Ford's system indicate that Anderson Ford in StJoseph, MO has confirmed our repair (copy available upon request) In addition, Ford's records indicate that consumer visited a 3rd Ford dealer, Thoroughbred Ford Thoroughbred sent readings to Ford and found only shudder characteristic was present In an effort to assist consumer, Bommarito also contacted Ford Motor Company on her behalf to request buyback or trade assistance Ford declined to assist.In an attempt to satisfy consumer and resolve this complaint, Bommarito Ford offered to repurchase her car and payoff her loan less $3,in warranty cancellations Consumer declined our offer, requesting an additional $3,for the cash she put down on the vehicle We apologize for any inconvenience the consumer has experienced, but we feel our offer is very fair, particularly since the consumer's issue is with the manufacturer

We are currently in direct contact with the consumer to satisfactorily resolve this matter

We apologize for the delay in responding to consumer The paperwork was sent today with overnight delivery We contacted the consumer by telephone to advise him of this Thank you for bringing this matter to our attention

Bommarito has been in contact with consumer and offered to replace one wheel as a goodwill gesture Consumer accepted this offer

Initial Business Response / [redacted] (1000, 5, 2015/04/16) */ Dealer hand delivered paperwork to consumer and compensated consumer for any late fees incurred We apologize for any inconvenience

Upon being made aware of issue, customer's vehicle repair was expedited It has been repaired and returned to consumer Dealer offered to reimburse consumer for tow; however, she indicated that she was not charged for tow as it was towed by a family member We apologize for any frustration consumer experienced while attempting to schedule an appointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/29) */
This repair is not actually a warranty repairThis customer purchased an after-market warranty by mail we are assumingWe got the customers car looked at when it came in and that's when we learned of this warrantyWe have had many, many phone
conversations with this companyThe warranty company was the main hold up as they needed several estimates and several days to make decisionsWe had to wait several days on many occasions for the warranty company to call us backThey couldn't decide what engine to use, factory, aftermarket, used, etcetcThey finally authorized an amount they would pay and we referred to Ms*** and gave her the choice and she decided to go with a factory engineWe ordered the engine the same day, but engine was not available and had to be builtFord Motor Cois building the engine and it is set to ship to us on 11/9/and will take 3-days to complete once we get the engineI offered Ms*** a loaner car once we performed diagnostics on her car and determined the repair neededShe showed up to get the loaner, but our rental company is *** and she was told by *** that she is no longer allowed to rent from themAt that point I advised her to call her warranty company to see if she has rental coverage with her policy as Ford does with their warrantiesMost rental companies will bill the after-market warranty directly so there is no out of pocket expense for their customerI've never heard of her company, so I wasn't sureMy advisor, *** *** again called the warranty company and they told us she had up to days rental coverageI'm not sure if Ms*** pursued that or notAs far as 50% of her car rental bills, Bommarito Ford would be happy to do that for herAll we need are copies of the invoices and I can credit that to her final invoice when her repairs are complete, or I can give her a check for 50%, whichever she prefersI left messages on voice mail for Ms*** 10/28/at 11:a.mand 2:p.mand haven't received a return call yet

Complaint: ***
I am rejecting this response because:
I have the documents too I can show the different dates on them and how the dealership did not honor the EDMONDS PRICE GAURANTEE …I went back the second day and told them it was the same vehicle so they agreed to honor that lower price but did not I contacted EDMONDS even So instead of standing by their word they bated and switched and sold us some crazy "gap" policy we did not need and other agreements and added on the price I did not notice it till I checked my credit report and saw what they did to us and I was upset I called them recently and they more or less said "too bad" I want a full refund as we never used their so called "gap protection" as that is the discount they would have supposed to give us according to EDMONDS I can present to Revdex.com any documents you may need for I have copies of everything tooThey misrepresented themselves and I wish for a mediator or take it now further to arbitration I requested to talk to ** *** and instead I got emails to sell me another new truck What I want is our full refund of the $4,they added on to our price which would be the EDMONDS Price they advertised on the same vehicle (exact vin number) and promise to never return to Bommarito's every again because of playing games with us EDMONDS is a website they advertise their vehicles on The refused to honor it and in the end did not I have paperwork like I said with different dates and the re-written changes they made that did not factor in the EDMONDS price They took advantage of us unknowingly and added on more prices instead of subtracting We want the FULL amount back and given the EDMONDS Price as we were promised
Sincerely,
*** ***

Invited consumer to dealership on 8/14/ Returned vehicle and provided a full refund Apologized for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meFord contacted me and offered me a rental which I declined since they expedited my vehicle being fixed.I did pay for towing myself and was not offered reimbursement but it was not that much and honestly I'm just happy to have my vehicle back. I received my vehicle back Monday
Sincerely,
*** ***

Consumer and her son, purchased a preowned Chevrolet Silverado on August 17, The sale price of the vehicle was $16, The customer put down $,in cash and had a used vehicle trade valued at $2,($4,000) Consumer also purchased a year/48,mile Ford pre-owned ESP
Premium warranty for $2510, an Easy Care Select Plus warranty for $and an EasyCare gap warranty for $($4020) Proof of purchase of these products (signed contracts) can be provided upon Revdex.com requestThe truck and warranties were financed.As the consumer has been able to take advantage of warranty protection on the vehicle for over one year as of this writing, we, unfortuantely, are unable to provide her with a full refund We would be happy to cancel the warranties for her and provide her with a pro-rated refund Please note; however, that any refund will be returned to the lender and will shorten the note rather than lower the payment as the consumer suggests.We apologize for any confusion regarding consumer's sales transaction We request that the consumer contact our Finance Department at *** if she would like to proceed with the cancellation

We have been in contact with consumer and advised that her full refund is in process We apologize for the delay

We apologize for any confusion the consumer encountered concerning his warranty coverage As consumer requested, the service contract he purchased has been cancelled and a refund in the amount of $is being processed by the warranty company In addition, Bommarito Ford would like to
offer consumer a refund of $to bring his total refund to $as consumer requested

Initial Business Response /* (1000, 7, 2015/12/22) */
Contacted consumer by telephone on 12/Advised that we will happily process a full refund per her request and apologized for any inconvenience
Initial Consumer Rebuttal /* (2000, 9, 2015/12/23) */
(The consumer indicated he/she ACCEPTED
the response from the business.)
Yes I accept the response of a full refund and I am satisfied with the outcome

Initial Business Response /* (1000, 7, 2015/10/16) */
Although the 2015 Ford Explorer consumer purchased has a Bluetooth (Sync) button on the steering wheel, Ford does not offer Bluetooth on the trim level (Explorer Base) purchased, making this button non-functional. This is the way Ford builds all...

their Explorers at the base trim level. Note: Bluetooth/Sync is also not listed as an option on her Monroney sticker. However, in an effort to satisfy consumer and provide her with the Bluetooth functionality, we sent her vehicle to Ford's authorized aftermarket installer [redacted] and had Bluetooth installed. Consumer unfortunately was not satisfied with the installation and we had it removed for her and refunded her investment, as well as repaired the dash that was damaged during [redacted] installation. Dealer has invested $800 in an effort to satisfy her concern. At this point, we feel we have exhausted our options and have contacted Ford Motor Company on her behalf to see if they will provide any assistance, as this is a Ford build concern. We suggest the consumer contact Ford Consumer Affairs as well.

Consumer brought her vehicle to our Service Department in October, 2016 at 70,755 miles.  She requested that we diagnosis her vehicle due to the low oil pressure light being illuminated.  Our diagnosis revealed that the new sensor she had installed at CALVERTS AUTO REPAIR was bad because...

the oil pressure and the power and grounds were good but the sensor was not sending the correct signal.  At this time, the oil pressure was fine.  We offered to replace the sensor, but consumer declined and opted to return to CALVERTS and have the sensor replaced there.As consumer indicates, seven months later in March, 2017, her car overheated and required towing due to a failed water pump.  This will cause coolant to mix with oil and wash out cylinder walls, crankshaft and bearings, resulting in engine damage.  The engine was not the failure, the water pump failed causing engine damage.  Bommarito Ford can take no responsibility for this misfortune.  Additionally, the consumer does not perform her maintenance with our dealership, and therefore we cannot access any maintenance records.  We have had no communication with consumer since 10/16.Unfortunately, the consumer is beyond any warranties offered by Ford Motor Company.  We recommend that she contact Ford Motor Company at [redacted] to see if they will offer her any goodwill assistance.

We are currently in direct contact with the consumer to satisfactorily resolve this matter.

Upon being made aware of issue, customer's vehicle repair was expedited.  It has been repaired and returned to consumer.  Dealer offered to reimburse consumer for tow; however, she indicated that she was not charged for tow as it was towed by a family member.  We apologize for any...

frustration consumer experienced while attempting to schedule an appointment.