Boom Content

Matter: Cancellation and Refund Request by Brian Peck Complaint ID Dear [redacted] As requested in the complaint, your membership to Playfine Games was cancelled effectively on September 12th, As requested in the complaint, we have issued a check in the amount of $on September 12th, and mailed it to *** [redacted] *** via ground mailPlease note that our refund policy allows for full refunds within days of the processed transaction date and that checks may take up to business days to be deliveredYou will find attached hereto a copy of your account balance on this day and a copy of the check mailed out to youFor future reference to this complaint, the ticket ID assigned to your account is [redacted] Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions Customer Support

Matter: Cancellation and Refund Request by [redacted] , As requested in the complaint, your membership to Schemegame was cancelled effectively on 1st April and no further charges will be applied to your account Please note that our refund policy only allows for full refunds within days We regret to inform you that claims made after this time cannot be refunded Customer service excellence is a priority for us and we hope that our response was able to address your concerns Please do not hesitate to contact us, should you require any further assistance or have any questions Yours truly, Boom Content LLC: 1-877-801-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below: The message/reply from Boom Content LLC is not factual! Their claim is that they have already reimbursed me in full as of January 26th 2014, with the qualification that refunds can take up to 5-business daysI have attached my credit card statement (pages) that contains all charges and credits for the period of 1/21/through 2/14/As you can see from the statement, of the credits of $(total $119.85) that Boom Content LLC claims to have reimbursed me, only one has posted to my account, and that posted on 1/28/Furthermore, I checked my credit card account today, 2/27/2014, and Boom Content LLC still has not credited me with the remaining two $amounts that they claim to have paid me For these reasons, I want this complaint to remain open and unresolved until Boom Content LLC reimburses me for the two payments of $each that they still owe me, and ensures that they have removed all information about me from their systems, including my credit card information Please do not hesitate to contact me if you are any questions or need more information

[redacted] We are having trouble finding your account informationWe want to resolve your inquiry in the shortest possible delayWe first need to be provided with some additional information in order to retrieve your account Information which can help us find your account is: -Your first and last name - Another email address you may registered with - Name of the site seen on your credit card statement- First digits last digits of your credit card Looking forward to your response, Best Regards, Support Team

[redacted] Your account was removed completely and cancelled effectively February 10, Your full refund for days of membership was applied on February 14, when you called our support linePlease note that refunds take up to 5-business days to processPlease note that our refund policy states that members are eligible for a refund within a day period For your reference we have attached screen shots with the processed refunded transactions along with the account confirmationFor future reference you can use the reference number [redacted] Thank you for allowing us the time to respond to your complaintIf you have any questions or comments feel free to contact us at toll free 1-877-801- Regards, Support Team

Matter: Cancellation and Refund Request by Patricia Duncan Complaint ID [redacted] As requested in the complaint, your membership to Scheme Game was cancelled effectively on January 26, As requested in the complaint, we have issued a check in the amount of $ on March 14, and mailed it to [redacted] via ground mailThe refund amount of $represents the balance of monthly charges remaining on your accountPlease note that checks may take up to business days to be deliveredYou will find attached hereto a copy of your account balance on this day and a copy of the check mailed out to youFor future reference to this complaint, the ticket ID assigned to your account is [redacted] Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any question Yours truly, Support Team Boom Content LLC: 1-877-801-

Matter: Cancellation and Refund Request by *** *** *** ** ***
Dear C*** ***
As requested in the complaint, your membership to VegGame was cancelled effectively on December 31st, As requested in the complaint, we have refunded you directly on your credit
card ending in in the amount of $on December 31st, Please note that our refund policy allows for full refunds within days of the processed transaction date and that refunds may take up to 5-business days to processYou will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is
Customer service excellence is a priority for us and we hope that our response was able to address your concerns
Please do not hesitate to contact us, should you require any further assistance or have any question
Yours truly,
Support Team
Boom Content LLC: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ***, ***and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please read attached - I have provided all of the information that I have to get my money back regarding this complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9984255, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On December 31st I found charges on my
account in the amounts of $eachWhen I called the bank to question the
charges I was told they were from a company called Veg-Games, this is a company
I had never heard ofIn researching the company I found that it had several
different sub companiesIn trying to find a phone number to call every number
goes to the same call center in India
I have tried on several occasions to try in getting my money
refunded, I have been told that $was returned to my account and as of
today it has notI was told on 3/10/a check was mailed to me; to date no
check has been received
The call center keeps telling me that my address is
*** ***
*** *** *** ***
*** ** ***
On each occasion I tell them my address is
*** ***
*** *** *** ***
*** ** ***
After getting no where with the call center I contacted the
Revdex.comThis is a step I did not want to take but I feel the
charges are not mine or anyone in my householdI received a letter today from
the Revdex.com in Delaware,
with your company’s reply stating that the charges have been returned and then
I find out I was not just charged $69.90, but I was charged $
I called the call center again and was told that I needed to
write you a letter requesting the total refundI am asking that the full
$be refunded
Thank you,

Matter: Cancellation of Account Complaint ID 1*** Dear *** ***, As requested in the complaint, your membership to
*** was cancelled effectively on July 4th You will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is ***Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions.Yours trulyCustomer Support

*** *** *** ***, we are still experiencing difficulty locating your information in our system We will continue our search and will revert back to you once we have located your details

I have still not received my refund of $not $104.95. I do not trust this company and do not want them to have my bank statementI can send it to the Revdex.com but I will not supply this company with any of my personal information as they have violated me enoughPlease let this company know that if I do not recieve my refund with business days, my next step is to file a claim in small claims court again this company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below

*** *** ***
Your account was removed completely and cancelled effectively January 26, Your full refund for days of membership was applied on January 26, when you called our support linePlease note that refunds take up to 5-business days to process
For
your reference we have attached screen shots with the processed refunded transactions along with the account confirmationFor future reference you can use the reference number ***
Thank you for allowing us the time to respond to your complaintIf you have any questions or comments feel free to contact us at toll free 1-877-801-
Regards,
Support Team

*** *** ***
Your account was removed completely and cancelled effectively February 13, Your full refund was applied on February 13, when you called our support linePlease note that refunds take up to 5-business days to process
For your reference we have
attached screen shots with the processed refunded transactions along with the account confirmationFor future reference you can use the reference number ***
Thank you for allowing us the time to respond to your complaintIf you have any questions or comments feel free to contact us at toll free 1-877-801-
Regards,
Support Team

Matter: Cancellation and Refund Request by *** *** *** ** ***
*** *** ***
Please note that our refund policy only allows for full refunds within days We regret to inform you that claims made after this time cannot be refunded We invite you to view the following site for further information:
http://www.schemegame.com/terms
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions
Yours truly,
Support Team
Boom Content LLC:
Tel: 1-877-801-

Matter: Cancellation and Refund Request by *** *** Complaint ID ***Dear *** ***, As requested in the complaint, your membership to GameHo was cancelled effectively on February 17th and $has been refunded to your accountNo further charges will be applied
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions.Yours truly,Support Team

*** *** ***
Your account was removed completely and cancelled effectively on January 7, Your full refund for days of membership access was applied on January 17th, when you called our support linePlease note that refunds take up to 5-business days to processIf
you have not received the refund on your credit card, please send us a credit card statement from January 1st to February
For your reference we have attached screen shots with the processed refunded transactionsFor future reference you can use the reference number ***
Thank you for allowing us the time to respond to your complaintIf you have any questions or comments feel free to contact us at toll free 1-877-801-
Regards,
Support Team

Matter: Cancellation of Account Complaint ID 1*** Dear *** ***, As requested in the complaint, your
membership to *** was cancelled effectively on July 4th You will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is ***Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions.Yours trulyCustomer Support

Matter: Cancellation and Refund Request by *** *** *** ** ***
*** *** ***
As requested in the complaint, your membership to BigRebel was cancelled effectively on March 25th, As requested in the complaint, we have issued a check in the amount of on April 1st, andmailed it to *** *** *** *** *** *** ** *** via ground mailPlease note that our refund policy allows for full refunds within days of the processed transaction date and that checks may take up to business days to be deliveredYou will find attached hereto a copy of your account balance on this day and a copy of the check mailed out to youFor future reference to this complaint, the ticket ID assigned to your account is ***
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any question
Yours truly,
Support Team
Boom Content LLC: 1-877-801-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Because my debit card was cancelled because of them I will not be able to get my credit of backCan they mail it to me?