Box Auto Salvage

MrDennis,Good afternoon.We received the recent complaint from Mrs [redacted] .As a practice, we like to meet with all decision makers when presenting our products and services.Her gender or decision making capabilities were never in question.We would be more than happy to resolve the issue, as requested by the consumer, by written letter and email.Thank you for bringing the matter to our attention, [redacted] ***NOVA Exteriors, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because:In Mr [redacted] email, he states that they have met with only one homeowner and have done business with them beforeI worked from home specifically to meet the sales representative, he was sitting in my home, feet away from the door in questionThe issue of needing multiple people at the home was never mentioned during my appointment settingI'm unclear about why they would provide quotes and in turn products to other people, but not meIf the answer is not because of my gender, my race, my home, my attire - I'd like to know the reason whyPlease note that two people from this company made and supported this decisionMr [redacted] response makes the situation worse in my opinionSo you would do business with other people - but not me? Horrible customer service - and frankly very short sighted

Mrs***,
Good afternoon
We wanted to let you know that we sent you (via mail) the apology letter as requested
We would like to restate once again that we apologize for the inconvenience
The reason we did not give you a price was not based on your gender.
We have a policy that we make every attempt to meet with all homeowners and interested parties
Our consultations are of no cost and rather than coming back two or three times that we relay all product information and pricing the first time around
If our representative established that he was meeting with any or all parties present there would have been no issue with pricing out your project
His error was an oversight and not gender based.
There have been several instances in which we have met with only one homeowner and have done business with them
I hope this explanation resounds more effectively than our first explanation
Our sincerest apologies,
*** ***
NOVA Exteriors, Inc

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if and when it is completed. 
Regards,
[redacted]

To Revdex.com and Ms. [redacted]:NOVA Exteriors takes a lot of pride in taking care of our customers.  We work very hard to maintain very strong ratings with all agencies including the Revdex.com.  After nearly 20 years of working, I believe our track record is proof on how hard we are...

willing to work.  Since Ms. [redacted]'s complaint has been issued, we have made contact with her directly and have schedule to be out to her home to complete the remaining portion of her project on 12/15/14.  We believe that we have found a remedy that will allow us to address the challenge in completing her project.  If there is anything further, or if any items have been missed, please feel free to correspond.  We will do all that we can to ensure customer satisfaction. Sincerely, [redacted] Owner and President

We are in direct contact with homeowner and we are working on a solution.

Mr. Dennis,Good afternoon.We received the recent complaint from Mrs. [redacted].As a practice, we like to meet with all decision makers when presenting our products and services.Her gender or decision making capabilities were never in question.We would be more than happy to resolve the issue, as...

requested by the consumer, by written letter and email.Thank you for bringing the matter to our attention, [redacted]NOVA Exteriors, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: 10116022
I am rejecting this response because:In Mr. [redacted] email, he states that they have met with only one homeowner and have done business with them before. I worked from home specifically to meet the sales representative, he was sitting in my home, 10 feet away from the door in question. The issue of needing multiple people at the home was never mentioned during my appointment setting. I'm unclear about why they would provide quotes and in turn products to other people, but not me. If the answer is not because of my gender, my race, my home, my attire - I'd like to know the reason why. Please note that two people from this company made and supported this decision. Mr. [redacted] response makes the situation worse in my opinion. So you would do business with other people - but not me? Horrible customer service - and frankly very short sighted.