Bradford Optical Plc

As per our review of the complaint we have opted to immediately issue a refund to the customer as of June **, and have contacted the third-party account recovery department and removed the customer from A delinquent statusOur company policy is to put our customers firstHowever upon reviewing the details of this dispute we feel we could've handled this more diplomatically and for that we apologize and have without prejudiced relieved the customer in question of all liabilities and payments due to our companyBased on this mishandling our entire staff has been scheduled to go through a reeducation program which includes customer service and proper etiquette relating to all and any customer concernsOn behalf of the Intoxx Fitness company I personally apologize to Gary and would like to offer him a one year complimentary membership for him and two other members of his family each with one year membership freeYours In Fitness, Rosario Di B [redacted] GM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.While the offer of a complementary year membership is appreciated, it is declined
Sincerely,
*** ***

As per our review of the complaint we have opted to immediately issue a refund to the customer as of June **, 2016 and have contacted the third-party account recovery department and removed the customer from A delinquent status. Our company policy is to put our customers first. However upon...

reviewing the details of this dispute we feel we could've handled this more diplomatically and for that we apologize and have without prejudiced relieved the customer in question of all liabilities and payments due to our company. Based on this mishandling our entire staff has been scheduled to go through a reeducation program which includes customer service and proper etiquette relating to all and any customer concerns. On behalf of the Intoxx Fitness company I personally apologize to Gary and would like to offer him a one year complimentary membership for him and two other members of his family each with one year membership free. Yours In Fitness, Rosario Di B[redacted] GM