Brannan Roofing, LLC

I went out and gave this lady an estimate I told her she needed a new roof it is years old she stated she couldn't afford a new roof I told her that I couldn't gurantee anything due to the age of the roof on the mobile home I found a few areas that needed attention the rain was coming she rushed me the Whole time as was there asking would I be done before the rain I stated ma'am I'm trying my best after the second rain she called at pm I called her right back came back the next day even after she she threatened me and stated she was recording our conversation I stated I didn't say anything to her I wouldn't tell anyone else I water tested the roof in front of her and it didn't leak she stated she was sorry

Complaint: I am rejecting this response because: No one from the business has been out to check the roof, or spoken to me about what they foundI am home almost all the time I would have seen them or someone would have returned my callSo they can not tell me it's not leaking unless they check Regards, [redacted]

Complaint: ***
I am rejecting this response because: The complaint was about the possibility of the roof leaking , that caused the boards to rot
Regards,
*** ***

I went out and gave this lady an estimate I told her she needed a new roof it is 22 years old she stated she couldn't afford a new roof I told her that I couldn't gurantee anything due to the age of the roof on the mobile home I found a few areas that needed attention the rain was coming she rushed...

me the Whole time as was there  asking would I be done before the rain I stated ma'am I'm trying my best after the second rain she called at 7 pm I called her right back came back the next day even after she  she threatened me and stated she was recording our conversation I stated I didn't say anything to her I wouldn't tell anyone else I water tested the roof  in front of her and it didn't leak she stated she was sorry ....

How is this a possibility of the roof leaking it's either leaking  or it isn't when we came out nothing appeared to be leaking

Complaint: 
I am rejecting this response because:  No one from the business has been out to check the roof, or spoken to me about what they found. I am home almost all the time I would have seen them or someone would have returned my call. So they can not tell me it's not leaking unless they check.
Regards,
[redacted]

When we reroof ed the house 5 years ago the boards did not show any signs of being rotten we do not physically inspect the entire attic from inside before installing a roof. The roof deck from the top side was completely sound at time work was completed.