BTW Garage Door Company

Initial Business Response / [redacted] (1000, 22, 2016/02/08) */ To whom it may concern, This GMC Sierra 2500HD 4xDuramax Diesel with 108,xxx miles was sold to Mr [redacted] as listed and advertisedAt the time of listing this truck, and Mr [redacted] placing a deposit, the truck had no issues to report at allIn fact, the truck has some remaining factory warranty and Mr [redacted] did declined our aftermarket AUL warrantiesAs a courtesy to our customers we offer pickup from our local airport typically in the vehicle they are purchasingWhich ends up being an approximate an hour and a half to two hour drive for usUpon this lengthy drive the Low Blue Def indicator did come onFor those unfamiliar with Blue Def, it is an exhaust fluid required by federal law on all newer diesel truck irregardless of brandIt is as common as putting fuel in your vehicle or changing your oil, simply part of owning a diesel truckI was notified of the warning light upon my drivers return with Mr***So I called our supplier and was able to get one box of the fluid to be awaiting their returnOnce my driver with the customer returned in the truck we replaced the Blue Def fluidAT WHICH TIME MR [redacted] INSPECTED THE TRUCK IN PERSON AND CHOOSE TO FINALIZE THE PURCHASESince the light was still on we called the local chevrolet dealer and was told by the service rep that, "the truck could be driven and it could reset on its own, or if the truck was brought by they would be glad to reset it at no cost." Mr [redacted] decided to take the truck by Chevrolet and instead of just making sure the Blue Def fluid was full and reseting the system, Mr [redacted] decided to pursue suggested regular maintenance recommended by the chevrolet dealerThe repairs we're approved by Mr [redacted] to performThe work performed was general repairs associated with owning a newer diesel truck with Blue DefAgain Mr [redacted] inspected this truck in person prior to completing the purchaseWe went above and beyond in an effort to make this the most pleasurable experience possibleDid Mr [redacted] return the truck at anytime? No, he did notMr [redacted] kept the truck for it was a beautiful like new truck purchased WAY below retail cost Initial Consumer Rebuttal / [redacted] (3000, 24, 2016/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I commend them on finally admitting that the truck had a Def Fluid issue when I purchased the truckI do some what disagree with who authorized the repairsI was told by Midway Power Sports to take the truck to The Chevrolet Dealership and that they would take care of the repairsThey called the dealership, not meSecondly, the truck would have went in to "limp or Low Power mode " in miles had I not taken it directly to the dealershipUpon arriving at the dealership, Tom, the service manager told me he had spoken with Midway and they had asked him to make the necessary repairsThe service writer contacted Midway power sports and they again agreed to the repairsI did not at anytime during that day authorize the repairsUpon arriving the next morning after the parts were ordered, I was informed by the dealership that Midway had refused to pay for the necessary partsThese parts were not wear and tear items but parts that had been damaged while they were driving the vehicle as well Below is an excerpt from the sellers claim in a 3rd party arbitration with Ebay "The buyer did not demonstrate to me or my dealership that there was a problem that needed to be correctedThe exhaust had NEVER had an issue when I owned it or sold itThe truck was as advertised and he agreed to purchase the truckHe never had a third party inspection nor did he buy a warranty which would have covered this issue he is claiming and more in time when things wear or failWe are not bad sellers we sell 100% every Tuesday nightWe did not lieThe issue he is claiming was never reported through GM or our state inspectionIf this exhaust failing was limiting the truck it would have done so on the mike trip from the airport to the dealershipThe feedback left is and is not deservedI personally have bought vehicles and had an issue once I have left the dealership but it's not there faultIf a problem would have risen we would have rectified the problem at the Time of the sale"As you can, their story now changes and they acknowledge that there was a problem at the time of sale My contention all along is that they recognized there was a problem, They sent me to the dealership for the necessary repairs as part of the sales agreementThey advertised the truck with no emission issues and they got caughtI have all along asked that they pay for the repairs that they agreed to doit is really that simple in light of this issue and the repeated dishonesty of this dealer, I respectfully disagree with their statement and stand by my original issueAll of my statements are supported by facts, and have now been affirmed by ebays independent arbitrator Respectfully, [redacted] ***

Initial Business Response / [redacted] (1000, 10, 2015/12/22) */ Revdex.com, [redacted] purchased a vehicle from us off of eBay on 12/8/He showed up that Friday to pick the vehicle up, and was happy with the vehicle and already left us a positive feedback on eBayI tried to send the title to Mr [redacted] the following MondayI sent it via FedEx with tracking to the P.OBox that he had given us for all of his paperworkAt the time I didn't realize that fedex doesn't deliver to P.OBoxesMy mistakeI called and emailed Mr [redacted] to apologize for my mistakeI then had to wait for fedex to deliver it back to me and I sent it to a different address that Mr [redacted] later gave meI sent it via FedEx again with tracking on the 17thFor some reason our fedex guy didn't come that Thursday to pick up any of my packages that were supposed to go outI did not work that Friday so I didn't realize it until the following MondayWe are set up with fedex express saver, we are in a small town so they only come to pick up my packages on Tuesdays and Thursdays, we don't have a physical fedex close byWhen I showed up Monday morning, I had numerous harassing emails from Mr [redacted] on how I'm a liar and manipulating himHe refused to answer any of my phone callsI emailed him and tried to explain the situation and apologize to him, and he will still only follow up with harassing emails back to meRefuses to answer any calls from meI have been completely honest with Mr [redacted] and apologetic, because if I wouldn't have sent it to the P.OBox in the first place, it never would have taken this longHis title is in our fedex box right now, waiting for the fedex driver to pick it up todayI can send you all of the harassing emails that I have recieved and you are more than welcome to call fedex to verify my storyThey will have everything documented Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/12/23) */ ***Document Attached [redacted] Fedex Actual package pickup time 12/22/XXXX X:XXpm

Initial Business Response /* (1000, 5, 2016/03/21) */
My name is *** the ownerThis truck was traded into a new car store which I buy from on a regular basisNow this truck was setting back on our wholesale row which we were going to let it go to the auctionYou had came in and wanted the
truck and test drove itThis truck was a ford f-with lots of rust and milesThis truck did not smoke when you were here is my understanding but it did leak oil if I remember correctlyI have called you times today with no answerPlease call me when you get a chance
We did not do anything to youI didn't get this far by ripping ppl off

Initial Business Response /* (1000, 22, 2016/02/08) */
To whom it may concern,
This GMC Sierra 2500HD 4xDuramax Diesel with 108,xxx miles was sold to Mr*** *** as listed and advertisedAt the time of listing this truck, and Mr*** placing a deposit, the truck had no issues to
report at allIn fact, the truck has some remaining factory warranty and Mr*** did declined our aftermarket AUL warrantiesAs a courtesy to our customers we offer pickup from our local airport typically in the vehicle they are purchasingWhich ends up being an approximate an hour and a half to two hour drive for usUpon this lengthy drive the Low Blue Def indicator did come onFor those unfamiliar with Blue Def, it is an exhaust fluid required by federal law on all newer diesel truck irregardless of brandIt is as common as putting fuel in your vehicle or changing your oil, simply part of owning a diesel truckI was notified of the warning light upon my drivers return with Mr***So I called our supplier and was able to get one box of the fluid to be awaiting their returnOnce my driver with the customer returned in the truck we replaced the Blue Def fluidAT WHICH TIME MR*** INSPECTED THE TRUCK IN PERSON AND CHOOSE TO FINALIZE THE PURCHASESince the light was still on we called the local chevrolet dealer and was told by the service rep that, "the truck could be driven and it could reset on its own, or if the truck was brought by they would be glad to reset it at no cost." Mr*** decided to take the truck by Chevrolet and instead of just making sure the Blue Def fluid was full and reseting the system, Mr*** decided to pursue suggested regular maintenance recommended by the chevrolet dealerThe repairs we're approved by Mr*** to performThe work performed was general repairs associated with owning a newer diesel truck with Blue DefAgain Mr*** inspected this truck in person prior to completing the purchaseWe went above and beyond in an effort to make this the most pleasurable experience possibleDid Mr*** return the truck at anytime? No, he did notMr*** kept the truck for it was a beautiful like new truck purchased WAY below retail cost
Initial Consumer Rebuttal /* (3000, 24, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I commend them on finally admitting that the truck had a Def Fluid issue when I purchased the truckI do some what disagree with who authorized the repairsI was told by Midway Power Sports to take the truck to The Chevrolet Dealership and that they would take care of the repairsThey called the dealership, not meSecondly, the truck would have went in to "limp or Low Power mode " in miles had I not taken it directly to the dealershipUpon arriving at the dealership, Tom, the service manager told me he had spoken with Midway and they had asked him to make the necessary repairsThe service writer contacted Midway power sports and they again agreed to the repairsI did not at anytime during that day authorize the repairsUpon arriving the next morning after the parts were ordered, I was informed by the dealership that Midway had refused to pay for the necessary partsThese parts were not wear and tear items but parts that had been damaged while they were driving the vehicle as well
Below is an excerpt from the sellers claim in a 3rd party arbitration with Ebay
"The buyer did not demonstrate to me or my dealership that there was a problem that needed to be correctedThe exhaust had NEVER had an issue when I owned it or sold itThe truck was as advertised and he agreed to purchase the truckHe never had a third party inspection nor did he buy a warranty which would have covered this issue he is claiming and more in time when things wear or failWe are not bad sellers we sell 100% every Tuesday nightWe did not lieThe issue he is claiming was never reported through GM or our state inspectionIf this exhaust failing was limiting the truck it would have done so on the mike trip from the airport to the dealershipThe feedback left is and is not deservedI personally have bought vehicles and had an issue once I have left the dealership but it's not there faultIf a problem would have risen we would have rectified the problem at the Time of the sale"As you can, their story now changes and they acknowledge that there was a problem at the time of sale
My contention all along is that they recognized there was a problem, They sent me to the dealership for the necessary repairs as part of the sales agreementThey advertised the truck with no emission issues and they got caughtI have all along asked that they pay for the repairs that they agreed to doit is really that simple
in light of this issue and the repeated dishonesty of this dealer, I respectfully disagree with their statement and stand by my original issueAll of my statements are supported by facts, and have now been affirmed by ebays independent arbitrator
Respectfully,
*** ***

Initial Business Response /* (1000, 10, 2015/12/22) */
Revdex.com,
*** *** purchased a vehicle from us off of eBay on 12/8/He showed up that Friday to pick the vehicle up, and was happy with the vehicle and already left us a positive feedback on eBayI tried to send the title to Mr***
the following MondayI sent it via FedEx with tracking to the P.OBox that he had given us for all of his paperworkAt the time I didn't realize that fedex doesn't deliver to P.OBoxesMy mistakeI called and emailed Mr*** to apologize for my mistakeI then had to wait for fedex to deliver it back to me and I sent it to a different address that Mr*** later gave meI sent it via FedEx again with tracking on the 17thFor some reason our fedex guy didn't come that Thursday to pick up any of my packages that were supposed to go outI did not work that Friday so I didn't realize it until the following MondayWe are set up with fedex express saver, we are in a small town so they only come to pick up my packages on Tuesdays and Thursdays, we don't have a physical fedex close byWhen I showed up Monday morning, I had numerous harassing emails from Mr*** on how I'm a liar and manipulating himHe refused to answer any of my phone callsI emailed him and tried to explain the situation and apologize to him, and he will still only follow up with harassing emails back to meRefuses to answer any calls from meI have been completely honest with Mr*** and apologetic, because if I wouldn't have sent it to the P.OBox in the first place, it never would have taken this longHis title is in our fedex box right now, waiting for the fedex driver to pick it up todayI can send you all of the harassing emails that I have recieved and you are more than welcome to call fedex to verify my storyThey will have everything documented
Sincerely,
*** ***
Initial Consumer Rebuttal /* (3000, 16, 2015/12/23) */
***Document Attached***
Fedex Actual package pickup time 12/22/XXXX X:XXpm

Initial Business Response /* (1000, 5, 2015/08/14) */
Mr. [redacted] did buy a 2001 Coleman pop up camper from my facility on the 12th of August. He had submitted an offer that was good enough for us to sell it to him and we did so. He paid for this camper in full via bank to bank wire transfer. ...

He saw that we had over 30 pictures and a full description on this unit. This unit is 14 years old and was explained that all pre sale inspections are more then welcome and very encouraged to our buyers. He never came to our facility and looked at the camper which I am not sure why I think he just wanted to get it bought asap then worry about details later. Well only one problem with that all of our used sales are sold as-is were is and the pop up camper realy was pretty nice for the year. We took so many pictures you could see everything good or bad. But as you know there is nothing like seeing it in person we tell our customers this religiously.
I will offer Mr. [redacted] a refund on the camper minus the deposit. The deposit is mandatory non refundable it costs us several hundreds to list these items on websites and time. Let me know if this will work.