Business Printing Service,Inc.

Dear Conciliation & Engagement Specialist,We have reviewed this Complaint and our team has been in contact with Ms***.We reviewed the terms of her Contract and Ms*** now understands that the vehicle she purchased was discounted $in addition to the $trade allowance
given. The net impact of the discount and trade allowance was more in Ms***s favor. We believe this matter is now resolved and are happy Ms*** now has clarification. We truly appreciate Ms***s business and the opportunity to resolve this matter.Best, Gizelle C***Compliance Director

In response to Midway Nissan, I will make the necessary arrangement to contact management for the refund of my down paymentsI also would like a letter with the company logo and signature from the finance manager that those contract(s) are null and voidI also would like to respond to your statement: I am beyond disgusted by the practices that were used to deceived meIn NO WAY did you try to help me, and that's frightening for past and future customers, its only a matter of time before you get caught

The Customer in question was referred to Midway Nissan by multiple sources*** *** who is not a salesperson or an employee of Midway Nissan, but a current customer was paid for the referral based on the information that we had from the deal. It appears that there is a dispute
between *** *** and *** *** on who actually made the referral. When *** *** arrived at the dealership, our Customer Service Director tried to explain that the referral fee had been paid to *** ***. *** *** became belligerent and disruptive on the sales floor and was asked to leave the dealership.We regret that *** *** is unhappy, but the referral money was paid out and do not intend to make a second $payment. Sincerely,*** ***Compliance Director Midway Nissan

Dear Revdex.com Representative, Our CSI Manager has been in contact with Mr***. We have agreed to issue Mr*** a check in the amount of $for the purchase of the headrest he mentions in his Complaint. Mr*** has signed a General Release and has agreed to withdraw this
Complaint as well as the Review he gave us on our Revdex.com profile.Mr*** advised our CSI Manager that he has attempted to delete the review he gave us, however does not see that option. We are hoping you can provide Mr*** assistance in removing his initial review of Midway Nissan?Best, Gizelle C***Compliance Director

March 15, 2016Thank you for the opportunity to respond to the complaint by Ms***.Midway Nissan has contacted Ms*** and scheduled an appointment for her to meet with Ed B*** on Saturday, March 19thMrB*** will go over the details of her purchase from October 25, 2013. We will advise
you of the outcome of that meeting.Sincerely,Patti S*Compliance Director Midway Nissan

Dear Mr***,Our managers have been attempting to resolve the issue of miscommunication with you, however that had no resolve. We apologize again for any inconvenience this may have caused, and if you would like to discuss this further please feel free to contact Troy Matthews the General
Manager directly. Best,Gizelle C***Compliance Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

There is no miscommunicationPer email from Joe A*** (Midway Nissan) on June 8th, 2017, the price is clearly stated as $19,in response to my best pricing query on www.cargurus.com advertising siteNo disclaimers were evident in the email or on the adThe so-called 'fees' was clearly an excuse for Midway Nissan NOT to honor the price that had been offered to the customerSee attachments for reference

Dear Revdex.com Representative.Our Service Director has left several messages for Ms*** however Ms*** has yet to call back.After researching this Complaint we found that when Ms*** initially brought her vehicle in, our service department diagnosed it. They then proceeded to contact
our sister stores and 3rd party vendors we use, in hopes to locate the part that was required, as we were out of stock. It did take some time for the diagnostic and the time our employees took to try to locate the part needed. Our service department was doing its best to resolve Ms*** issue on the same dayWe verified the part arrived the morning Ms*** called, and was not yet stocked in. We can understand Ms*** frustration in having to contact us to follow upThe only way our service department would know if a customer has a warranty, would be for the customer to advise the department. Warranty information is stored in our customers deal file, however that information is not available in our system, as again, a third party carries the warranty. After a customer advises that they have a warranty, our service representatives can verify with the holding warranty company. We hope this clarifies why our service department requested the information from Ms***Warranty's are held by third parties and the details of warranty coverage are not stored in our systems, since we are not the carrier. We apologize that we did not clearly advise Ms*** of this, and we will make certain our employees understand to refer customers to their warranty carrier for general coverage questions. We truly apologize Ms*** did receive the run around when it came to issues about her warranty. We will address this with our employees, as we do not like our customers to feel this-G.C*** Compliance Director

Dear Revdex.com Representative, Management has been advised Ms*** will be in contact for refund arrangements.We have withdrawn Ms***s application for financing from all lenders We have agreed to refund her down payment as a completion of the cancellation of the transaction The check Ms*** receives will reference the Cancellation of any and all transactionsWe regret Ms***'s perception is that we did not attempt to help her Documentation proves that our finance department did in fact make every effort to offer alternatives to the Lenders conditional approval The offer to significantly reduce the price of the vehicle in itself reflects the effort we made to appease Ms***.We do not provide specific documentation to reflect cancellation, as there was no funding on the application for Lending This answers serves as confirmation that we are not holding Ms*** to the Contract she signed, due to the fact that it was never funded.Best,Gizelle C***Compliance Director

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Revdex.com Representative, Please review Complaint # ***, as it was generated by the same 3rd party. We have advised this 3rd party to provide the Power of Attorney for verification, and provided her with direct contact information to do so. To date the 3rd party has not reached
out to provide the Power of Attorney. At this point we would be violating Safeguard Rules if we discussed our customers business without verification of a Power of Attorney. Best, Gizelle C***Compliance Director

Dear Revdex.com Representative, We've reviewed Mr*** follow up response. In his Complaint Mr*** states that the purchase contract should be honored. Mr***y was never presented with a purchase contract, because we were not able to come to an agreement that would work both for Mr***y and Midway Nissan. All negotiations are an estimate and our sales personnel truly attempt to represent the customer's interest in price and payments to our Managers. Our managers determine how much we are able to accept on a sale, the sales personnel ask customers questions like "if we can do this, will you do that" and then present what the customer wants and is able to do to the managers for approval, denial or an alternative that works for both parties. We again apologize if there was a misunderstanding regarding the negotiation process and the actual acceptance of the proposal by our managers, that then would convert to a sale and require a Purchase Contract. Best,Gizelle C***Compliance Director

Midway Nissan is in receipt of the complaint filed with your office.We contacted the customer in an attempt to resolve his issues with the purchase of the truckThe customer has purchased a vehicle from another dealer, and chose not to do business with Midway Nissan.We consider the matter to be
closed.Sincerely,Patti S*Compliance Director - Midway Nissan

Dear Revdex.com Representative,We have taken the time to review this Complaint and discuss this matter with the employees present during the negotiations.We truly apologize if Mr*** was made to feel in any way uncomfortable. We regret we were not able to come to an agreement during
negotiations. Our Customer Service Director has attempted to reach Mr*** for several days to discuss this matter, however Mr*** has failed to return his calls.We apologize for any misunderstanding and are grateful Mr*** gave us the opportunity to try to help him.Best,Gizelle C***Compliance Director

Midway Nissan is in receipt of the complaint filed with your office.We contacted the customer in an attempt to resolve his issues with the purchase of the truckThe customer has purchased a vehicle from another dealer, and chose not to do business with Midway Nissan.We consider the matter to be closed.Sincerely,Patti S*Compliance Director - Midway Nissan

Midway Nissan has been in touch with the customer to resolve the advertising issueIt is our understanding that all issues have been resolved.Sincerely,Midway Nissan

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. My *** card has been credited so I will consider this complaint resolved.I still believe Midway Nissan engages in Unscrupulous sales practices otherwise I would not have had to file this complaint!
Regards,
*** ***

I am not mrs *** wrong complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait
until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***