Busy Bee Carpet Cleaning & Janitorial Service

I have information from our 3rd party that they provided an RA number to the customer on 6/26/14, a return tag was sent to the customer on 6/30/ The return tag has not been used and the battery has not been returned as of today They sent it again today At this time they are waiting on the battery to be returned and then a full refund will be issued to the customer including shipping chargesThe e mails sent to the customer [redacted] @yahoo.com have went thru with no kick back or rejection [redacted] Customer Service Mgr Webster St Shelbyville In 317-392-

I received this information today regarding a customer's issue getting a battery problem resolved We are terribly sorry for the inconvenience to the customer We have contracted a 3rd party service agent to repair and resolve all mower problems It appears this was not handled to the customer's satisfaction so we would like to deal directly with [redacted] to resolve this matter We will need the model number of the mower which was not on the original complaint Please have her contact me via email and I will have a new battery and charger sent immediately, at no charge Again, I apologize for any inconvenience this may have caused Regards, Keith W [redacted] National Accounts Manager Great States Corp/ American Lawn Mower CoWebster Street Shelbyville, IN 800-633-1501, ext

Thank you for bringing the problem to my attention.  We value all our customers business, and want to reach a positive resolution.  Please let the customer know that we will gladly reimburse her for the equipment and will send a postage paid label for the...

merchandise.
 
Regards
 
[redacted]President

I received this information today regarding a customer's issue getting a battery problem resolved.  We are terribly sorry for the inconvenience to the customer.  We have contracted a 3rd party service agent to repair and resolve all mower problems.  It appears this was not handled...

to the customer's satisfaction so we would like to deal directly with [redacted] to resolve this matter.  We will need the model number of the mower which was not on the original complaint.  Please have her contact me via email and I will have a new battery and charger sent immediately, at no charge.  Again, I apologize for any inconvenience this may have caused.   Regards,   Keith W[redacted] National Accounts Manager Great States Corp. / American Lawn Mower Co. 830 Webster Street Shelbyville, IN 46176 800-633-1501, ext. 155

I have information from our 3rd party that they
provided an RA number to the customer on 6/26/14, a return tag was sent to the
customer on 6/30/14.  The return tag has not been used and the battery has
not been returned as of today.  They sent it again...

today.  At this
time they are waiting on the battery to be returned and then a full refund will
be issued to the customer including shipping charges. The e mails sent to the
customer [redacted]@yahoo.com
have went thru with no kick back or rejection.
[redacted]
Customer Service Mgr
830 Webster St
Shelbyville In 46176
317-392-3615