This message is being sent in response to the Revdex.com case# [redacted] complaint which was filed by [redacted] *** After having received notice and reviewed images regarding [redacted] claim I have determined that due to the span of time between the date of delivery (8/29/16) and the time that the alleged damage was reported (9/1/16) it is reasonable for me, as a business manager, to suspect the possibility that my delivery team did not cause the damage to the driveway I can certainly empathize with Ms [redacted] regarding the situation but how can it be proven that my delivery team caused the damage to the driveway, therefore, holding me liable.Thanks for your attention to this reply I can be reached at ( [redacted]
Dear Ms [redacted] : Not only am I very sorry for all the stress and inconvenience you experience while trying to arrange your delivery, I am also very sorry for the delay in responding to your complaint During the time of your initial order our newly added "freight” division (a separate entity from our moving & storage division) we experienced a lot of growing pains and communication issuesSince then we have officially separated our divisions and have been putting forth a lot of effort to improve our processesRegarding your experience with the employee you mentioned, I met with her about your complaint specifically I also set into motion a system of ongoing training and evaluation for not just the employee mentioned but also for the entire freight teamMs [redacted] , though our present changes don’t help you now, it is my hope that you will one day allow us an opportunity to prove to you that we care about you as a customer Very Sincerely, Andre N***, Owner
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]I am not satisfied with this answer as that is what has been happening to me since WedI have been put between two companies who say I need to deal with Professional and I try and can’t get anyone to call me back and they we’re supposed to call min prior to delivery and min before truck will be at my house they call they arrive with a dirty mattress so my husband refused the delivery as we paid $***for a new mattress and the plastic was ripped and looks like the mattress was pulled across a dirty floorI don’t think anyone would except a dirty mattress when they bought it brand new? I get that [redacted] was the original contact for professional but they fault professional for the lack of communication and and delivery faults so this is who I have been dealing with and they have been very unprofessional to deal with as I said not returning my calls not calling to reschedule, supposed to be at my house between 2-sat and about 4:IGet a call they are min from my house and I’m at a grocery store about min awaySo I have to track my husband down as we sat around all day sat not know if they would show up or if so when I have worked in customer service my whole life and know how you should treat and respect a customer and I can say this is not how I should be treatedSo no pawning this back off on *** is still not going to resolve this issueI don’t have a brand new mattress and I don’t know when I will get my new mattress Regards, [redacted]
This message is being sent in response to the Revdex.com case# [redacted] complaint which was filed by [redacted] *** After having received notice and reviewed images regarding [redacted] claim I have determined that due to the span of time between the date of delivery (8/29/16) and the time that the alleged damage was reported (9/1/16) it is reasonable for me, as a business manager, to suspect the possibility that my delivery team did not cause the damage to the driveway I can certainly empathize with Ms [redacted] regarding the situation but how can it be proven that my delivery team caused the damage to the driveway, therefore, holding me liable.Thanks for your attention to this reply I can be reached at ( [redacted]
Dear Ms [redacted] : Not only am I very sorry for all the stress and inconvenience you experience while trying to arrange your delivery, I am also very sorry for the delay in responding to your complaint During the time of your initial order our newly added "freight” division (a separate entity from our moving & storage division) we experienced a lot of growing pains and communication issuesSince then we have officially separated our divisions and have been putting forth a lot of effort to improve our processesRegarding your experience with the employee you mentioned, I met with her about your complaint specifically I also set into motion a system of ongoing training and evaluation for not just the employee mentioned but also for the entire freight teamMs [redacted] , though our present changes don’t help you now, it is my hope that you will one day allow us an opportunity to prove to you that we care about you as a customer Very Sincerely, Andre N***, Owner
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]I am not satisfied with this answer as that is what has been happening to me since WedI have been put between two companies who say I need to deal with Professional and I try and can’t get anyone to call me back and they we’re supposed to call min prior to delivery and min before truck will be at my house they call they arrive with a dirty mattress so my husband refused the delivery as we paid $***for a new mattress and the plastic was ripped and looks like the mattress was pulled across a dirty floorI don’t think anyone would except a dirty mattress when they bought it brand new? I get that [redacted] was the original contact for professional but they fault professional for the lack of communication and and delivery faults so this is who I have been dealing with and they have been very unprofessional to deal with as I said not returning my calls not calling to reschedule, supposed to be at my house between 2-sat and about 4:IGet a call they are min from my house and I’m at a grocery store about min awaySo I have to track my husband down as we sat around all day sat not know if they would show up or if so when I have worked in customer service my whole life and know how you should treat and respect a customer and I can say this is not how I should be treatedSo no pawning this back off on *** is still not going to resolve this issueI don’t have a brand new mattress and I don’t know when I will get my new mattress Regards, [redacted]