Complaint: [redacted] I am rejecting this response because:Girlfriends mother was nice enough to charge the bill to her CC, she is NOT paying the billShe also is not the RO and therefore cannot authorize work to be done to the vehicleI never stated I had a shop or I wouldn't have had to have a garage with a press do the wheel bearingsWhen vehicle was dropped off asked only to check if seal was problem for A/C, not to order parts for itImpossible for fill plug to be stripped as I just did clutch less than year prior and it was perfectly fine and noone has touched the vehicle since Sincerely, [redacted]
From: *** *** [mailto:***] Sent: Wednesday, June 10, 10:AM To: *** Subject: complaint *** To: *** ***, Manager, Marketplace Operations From: *** *** Re: Complaint *** Dear Ms***, This complaint was registered unbeknownst to me. The invoice listed me as the customer and that is because I had agreed to, and did, pay for the work. The car is owned by my daughter; the complainant is her fiancé, who is very knowledgeable about automobiles. My daughter and the complainant expected communication about the progress of the job to be with them. Inadvertently, I became the locus of contact which I believe contributed significantly to the breakdown of trust between the complainant and the business. Though my intention was to support a speedy and safe repair of the car, my stepping in disrupted the direct communication between the owner/drivers of the vehicle and the business and I apologize to all I have had only helpful experiences with *** Brothers’ staff since around 1980. I realize that there were complexities in this recent experience and have made attempts to speak with both parties. I will write a more complete response after I have had the opportunity to talk with both Mr*** and Mr***. Sincerely, *** ***
1. All work was authorized by the person that was paying the bill not Mr.[redacted]2. All correct parts and lubricants were used and properly installed.3. The A/C dryer was cracked it was not a seal in the compressor. We have the dryer that is cracked.4....
Transmission fill plug was stripped before we worked on vehicle. 5. Mr. [redacted] stated that he is an Auto tech he should work on his own vehicle in the shop he works.6 .Mr. [redacted] should not post on an other business face book when he was never a customer in that shop.
Complaint: [redacted]
I am rejecting this response because:Girlfriends mother was nice enough to charge the bill to her CC, she is NOT paying the bill. She also is not the RO and therefore cannot authorize work to be done to the vehicle. I never stated I had a shop or I wouldn't have had to have a garage with a press do the wheel bearings. When vehicle was dropped off asked only to check if seal was problem for A/C, not to order parts for it. Impossible for fill plug to be stripped as I just did clutch less than 1 year prior and it was perfectly fine and noone has touched the vehicle since.
Sincerely,
[redacted]
From: [redacted] [mailto:[redacted]] Sent: Wednesday, June 10, 2015 1:12 PM To: [redacted] Subject: complaint [redacted] Dear Ms. [redacted], Regardless of whether Ms. [redacted] wants us to pay her back or not (she should NOT be liable for these charges) Keating broke [redacted] state laws all throughout this transaction and should be held liable. If they are going to purposely be deceitful with someone that knows vehicles as well as I, I could only imagine what they do to individuals not knowing better. [redacted] under Repair Authorization and Written Estimates, it clearly states for the shop to get written authorization that provides an estimate of maximum cost of parts and labor before performing any work which must be signed by the RO. If this was the case I would never have agreed to let them perform the work when it should have been between 1-2 hours labor. The receiver/dryer they took it upon themselves to order was also just changed 1 year prior to getting this work done and was under warranty. Also after a few days of having the vehicle my fiancée said to forget the alignment to which they responded they could not release the car without doing it which is the most absurd thing I have ever heard, not to mention the fact the alignment was not even done properly. Also under “Unknown Problems” if something comes up where they need to do extra work to get the job done the shop is required by [redacted] state law to get prior authorization from the RO, which they did not contact Julia or Ms. [redacted] for authorization to torch an axle off the vehicle. I would also like to know how I was not the customer when I personally dropped the vehicle off to Keating with the RO, as well as SPECIFICALLY told them what was to be done to the vehicle. If need be I will file a claim with the ** and have him subpoena telephone records and security footage to show that I in fact scheduled the appointment as well as delivered the vehicle. I am sure I don't need to stress that tampering/altering security footage is a felony offense punishable by law. Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Girlfriends mother was nice enough to charge the bill to her CC, she is NOT paying the billShe also is not the RO and therefore cannot authorize work to be done to the vehicleI never stated I had a shop or I wouldn't have had to have a garage with a press do the wheel bearingsWhen vehicle was dropped off asked only to check if seal was problem for A/C, not to order parts for itImpossible for fill plug to be stripped as I just did clutch less than year prior and it was perfectly fine and noone has touched the vehicle since Sincerely, [redacted]
From: *** *** [mailto:***] Sent: Wednesday, June 10, 10:AM To: *** Subject: complaint *** To: *** ***, Manager, Marketplace Operations From: *** *** Re: Complaint *** Dear Ms***, This complaint was registered unbeknownst to me. The invoice listed me as the customer and that is because I had agreed to, and did, pay for the work. The car is owned by my daughter; the complainant is her fiancé, who is very knowledgeable about automobiles. My daughter and the complainant expected communication about the progress of the job to be with them. Inadvertently, I became the locus of contact which I believe contributed significantly to the breakdown of trust between the complainant and the business. Though my intention was to support a speedy and safe repair of the car, my stepping in disrupted the direct communication between the owner/drivers of the vehicle and the business and I apologize to all I have had only helpful experiences with *** Brothers’ staff since around 1980. I realize that there were complexities in this recent experience and have made attempts to speak with both parties. I will write a more complete response after I have had the opportunity to talk with both Mr*** and Mr***. Sincerely, *** ***
1. All work was authorized by the person that was paying the bill not Mr.[redacted]2. All correct parts and lubricants were used and properly installed.3. The A/C dryer was cracked it was not a seal in the compressor. We have the dryer that is cracked.4....
Transmission fill plug was stripped before we worked on vehicle. 5. Mr. [redacted] stated that he is an Auto tech he should work on his own vehicle in the shop he works.6 .Mr. [redacted] should not post on an other business face book when he was never a customer in that shop.
Complaint: [redacted]
I am rejecting this response because:Girlfriends mother was nice enough to charge the bill to her CC, she is NOT paying the bill. She also is not the RO and therefore cannot authorize work to be done to the vehicle. I never stated I had a shop or I wouldn't have had to have a garage with a press do the wheel bearings. When vehicle was dropped off asked only to check if seal was problem for A/C, not to order parts for it. Impossible for fill plug to be stripped as I just did clutch less than 1 year prior and it was perfectly fine and noone has touched the vehicle since.
Sincerely,
[redacted]
From: [redacted] [mailto:[redacted]] Sent: Wednesday, June 10, 2015 1:12 PM To: [redacted] Subject: complaint [redacted] Dear Ms. [redacted], Regardless of whether Ms. [redacted] wants us to pay her back or not (she should NOT be liable for these charges) Keating broke [redacted] state laws all throughout this transaction and should be held liable. If they are going to purposely be deceitful with someone that knows vehicles as well as I, I could only imagine what they do to individuals not knowing better. [redacted] under Repair Authorization and Written Estimates, it clearly states for the shop to get written authorization that provides an estimate of maximum cost of parts and labor before performing any work which must be signed by the RO. If this was the case I would never have agreed to let them perform the work when it should have been between 1-2 hours labor. The receiver/dryer they took it upon themselves to order was also just changed 1 year prior to getting this work done and was under warranty. Also after a few days of having the vehicle my fiancée said to forget the alignment to which they responded they could not release the car without doing it which is the most absurd thing I have ever heard, not to mention the fact the alignment was not even done properly. Also under “Unknown Problems” if something comes up where they need to do extra work to get the job done the shop is required by [redacted] state law to get prior authorization from the RO, which they did not contact Julia or Ms. [redacted] for authorization to torch an axle off the vehicle. I would also like to know how I was not the customer when I personally dropped the vehicle off to Keating with the RO, as well as SPECIFICALLY told them what was to be done to the vehicle. If need be I will file a claim with the ** and have him subpoena telephone records and security footage to show that I in fact scheduled the appointment as well as delivered the vehicle. I am sure I don't need to stress that tampering/altering security footage is a felony offense punishable by law. Regards, [redacted]