California Hearing Aid Center

To whom it may concern: We would like to respond to this complaint We are unsure of why we are receiving a complaint from (1) Revdex.com as we are not consumers of the Revdex.com and (2) the patient herself We have known there has been challenges with the devices she has tried, however the patient has given us consent to order different technology to see if this is something that would be of more benefit for her specific hearing lossThe devices have been ordered based on what she has expressed to usOur goal is always to make sure we are doing all we can to help a patient with their hearing lossAgain we are unsure of why this complaint has been filed and we will contact the patient to discussAt this time we will not go into specifics as we are not a consumer with the Revdex.com, but again will reach out to the patient and discuss this with herThank you for your time in this matter

We wanted to respond to this complaint and want to apologize for the confusionThe commercial is for a day challenge not a day trial period The trial period pertains to purchasing a device through California Hearing Aid Center and the day challenge is a study Participants that qualify for the day challenge would get to wear the device to see how it works for them and to give us feedback on the device; good or bad so we can continue on improving this specific model and the different technology that can be embedded in it Mr [redacted] may have not specified that this specific device wouldn't work with your hearing loss but started discussing other technology that may be more suitable for your hearing lossAgain we apologize for any confusion or misrepresentation of the day challenge If the patient would have qualified for the day challenge, then she would have been able to try the device for a period of days to see how it worked for her and if it helped with her hearing lossIf you have any further questions please feel free to contact usBest Regards, Management

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because: nothing was addressed the fact is the device did not work and was returned within yhe time frame the contract did not say that I needed to keep returning over and over and past the daysThe company has the doctors statement who is willing to support his statement about the deviceThe company also made statements we never complained about the cost of the device to anyone as price was never a factor if the device had been able to help with the hearing