Casket Outlet

High recommended, such as a nice monument for my grandparents,
this is my 2nd time for using their services, we went to the Elgin Mills cemetery and saw the amazing job which it is done, it is really good, I gave them the order mid of may, they told me 8-12 weeks, but it was there now, amazing service. My family were very happy with this, even it is such a difficult time for our hearts.
Thank you so, so much!:)

Hi David and All at Casket Outlet, Just wanted to leave a testimonial on Revdex.com to let you and anyone that is viewing your business online about the awesome service and help that we had received from youheadstone is exactly what we wanted, very good quality and workmanshipI would like to personally thank you for your professionalism and for preparing the stone on time I am so happy with the productThank you for all of your help throughout then whole processI will definitely look to you in future and recommend you to others All the best

The Casket Outlet is where you should go to get the right casket or urn you are looking forDavid and his team are very helpful and are very nice and understanding

Horrible experience. (I can't pick 0 stars so there 1 but... actually 0).

I am never ever one to complain about service and at first I didn't complain about the little things too much, until the little things became bigger issues and things have still not been resolved after 8 months of dealing with them. To those who dealt with them before, how long did your entire process/experience last with Casket Outlet?

I can't even go into details about everything because there are too many things, but one of the biggest flaws was their product knowledge and customer service. Because of this company my father will go over 1 year without a headstone over his grave.

I would rather not make this a long rant about how horrible this company is, but if you want more information please reply to this review and I would be happy to answer questions. I've never submitted a bad review in my life but I seriously don't want anyone else to go through what I've been through with this company - it is not a stressor you want to add to your life while you are mourning a loved one.

To conclude I've had to go as far as contact the Ministry about my experience with Casket Outlet and it is a waste of my time. All I wanted was a marker for my dads plot at an appropriate price. I am a very reasonable person, but it's been unbelievably frustrating.

P.s if you ever want to speak to their manager, they won't contact you EVER. Apparently he/she is too busy, ongoing, for months...

CASKET OUTLET in Canada did a grave marker for us with etchingsIt is absolutely perfectThey even offered us a larger stone that was in stock and could be completed faster and gave it to us at the same price as the smaller oneFree shipping saved me a lot of money as well
They do quality work and have great service at a much lower price than you would expect

I have become so frustrated with the horrible service Casket Outlet gave us
During our initial meeting, we designed the stone & the representative told us that the installation fee is an additional $400, which we paid
Months went by & I heard nothing about the stoneI would call almost everyday to get updates & it took them forever to make the stone
Finally the stone was made & I went in to pay the balanceI told them how a religious holiday is coming up & we would love for the stone to be installed by then since we can never find her & it is frustrating not being able to pay respects to my grandmother since its hard to locate her burial spotThis was a two weeks notice
A different representative was at the store, and he said that he will be personally delivering the stone the next dayHe didn't deliver it the next day, he delivered it the next week!!!
After it was delivered, it came to our attention that the stone was the wrong colour, and the muslim garden has strict rules, so we could not keep this random colour & must send it in for repairs
I was furious since we had been waiting for so long to finally receive & get the stone delivered & they could not even follow basic instructions in their line of workSo the stone went back for repairs & it took them approximately two more months to fix the colour
Again...calling almost everyday for updates & I kept getting brushed off
"oh he's not in today, he will call you tomorrow"...which he would never do...until finally I went in to the store again to remind them we urgently want this stone installedthe delivery man told me he will be personally delivering it tomorrow between 11-am and if I want it installed as soon as possible, I should meet him at the cemetery at that time, so I can bring it to the cemetery's attention in that moment
I went to the cemetery the next day at amI was waiting for an hour and a half and the stone was never delivered that dayThe delivery man was not picking up my calls or responding to my textsDays later I find out that the fixed stone is finally delivered, only to hear another disappointment that the cemetery requries $for installationWHAT!?
It was my understanding that we paid an installation fee of $to the casket outlet & the cemetery is saying that they would never take installation payments from a third party....made senseWhen I checked the receipt from the casket outlet, it doesn't even say there any installation paymentWhen I try to address it to them, they blocked my calls & stopped responding to my emailsI am guessing they hide that $in totals for other add ons we got for the stone
So clearly we got over charged & used in a time or grief, along with all the headaches, worry, constant run around & miscommunicationI will never recommend the casket outlet in the future to anyoneI was extremely dissatisfied with their service & shocked that in a time of sadness they are trying to scam people for money & cannot even keep their orders straight
If you don't want to deal with the hassle, on top of the sadness of loosing a loved one, do not support this waste business

Thank you so much for casket outlet
I just go to the cemetery to see my family's headstoneIt is so beautiful and professionalAnd also thank you for your wonderful flowersMy family was very happy with your serviceI will tell everyone go to Casket Outlet at hard time

Hi David and All at Casket Outlet,

Just wanted to leave a testimonial on Revdex.com to let you and anyone that is viewing your business online about the awesome service and help that we had received from you. headstone is exactly what we wanted, very good quality and workmanship. I would like to personally thank you for your professionalism and for preparing the stone on time.
I am so happy with the product. Thank you for all of your help throughout then whole process. I will definitely look to you in future and recommend you to others.

All the best

Working with Casket Outlet was easy and efficient. I would recommend working with them to anyone needing funerary arrangements. They are kind and thoughtful people, willing to go to any extreme to help.

I ordered a marker from Casket Outlet and I was nicely surprised how prompt,
compassionate, good service and good workmanship Iand it is my pleasure to write this review for them.

Mr. Z. and the staff of Casket Outlet staff were respectful and
professional. Mr. Z, was thoroughly knowledgeable.
He and his staff were courteous and helpful during this emotional experience.
The urns we purchased exceeded our expectations.
Their craftsmanship and quality were exceptional. The urns are beautiful.
We highly recommend Casket Outlet.

The Casket Outlet is where you should go to get the right casket or urn you are looking for. David and his team are very helpful and are very nice and understanding.