CBS Interactive

Initial Business Response / [redacted] (1000, 7, 2015/05/18) */ Our records show that this account was created to view our College Sports Live productAs the account is currently in dispute with Bank of America I will be unable to process any refunds at this timeI can verify that the account has been cancelled and will no longer be charged

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ After review of this account it would appear that someone may have fraudulently used this credit cardThe account was cancelled as request and an email address listed on the account contains the name of the individual that registeredPlease contact your financial institution to file a fraud claim and we will be more then happy to assist with the investigation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) We had cancelled before the day trail period was upWe were never sent any notifications saying that the charges were going to start or any type of notifications that money was being taken out of my account by your company without my permission for months! I want my money backMy bank has nothing to do with thisYou took my money after I submitted a request to cancelThis is horrible customer serviceWhen I called to complain, I was told there is no notifications sent out to anyone because it's like a gym membership and you aren't able to track who uses this "service" of usWhich is completely not believableYou are fully capable of looking on my account to see its never been logged intoJust like gyms track every check in and out on their systemGyms also notify exactly how much they will charge, what day and when the contract endsYour company lets you cancel and then continues to charge after the free trailIf you don't refund my money I will be calling the on your side team, I'll be writing online reviews and I will make sure that everyone knows what your company is doingYou might as well say day free trial that will cost you $a month foreverRefund my money Final Business Response / [redacted] (4000, 9, 2015/07/10) */ We do notify you upon registration that your account will auto renew until your cancellationI have included images below of our registration process for you to reviewYou may also review our cancellation and refund policies by viewing our TOU https://c [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ When registering for All Access, CBS is upfront regarding the terms of the membershipWhen registering users are informed that they will be billed for a monthly service until they cancel, Below you will also find a link that will direct you to our Fee Based Service TOU which explains cancellation and refund policyAt registration you are directed to read and accept these terms of use if you wish to continue As a courtesy we have processed a refund equal to month of service https://cbsi.secure.force.com/CBSi/articles/FAQ/CBS-Interactive--Terms-of-Use?re...⇄ Services

Initial Business Response / [redacted] (1000, 15, 2015/07/02) */ ***Document Attached [redacted] When registering for All Access, CBS is upfront regarding the terms of the membershipIncluded are screen grabs showing we inform users at the onset of registration that there will be a $charge at the conclusion of the week trial periodAlso, included is a screen grab of the payment page that reiterates a $charge at the conclusion of the free trial along with directions on how to cancel the service if you no longer wish to continueBelow you will also find a link that will direct you to our Fee Based Service TOU which explains cancellation and refund policyAt registration you are directed to read and accept these terms of use if you wish to continue As a courtesy we have processed a refund equal to month of service https://cbsi.secure.force.com/CBSi/articles/FAQ/CBS-Interactive--Terms-of-Use?re...⇄ Services

Initial Business Response / [redacted] (1000, 7, 2015/07/01) */ When registering for All Access, CBS is upfront regarding the terms of the membershipIncluded are screen grabs showing we inform users at the onset of registration that there will be a $charge at the conclusion of the week trial period Also, included is a screen grab of the payment page that reiterates a $charge at the conclusion of the free trial along with directions on how to cancel the service if you no longer wish to continueBelow you will also find a link that will direct you to our Fee Based Service TOU which explains cancellation and refund policyAt registration you are directed to read and accept these terms of use if you wish to continue As a courtesy we have processed a refund equal to month of service https://cbsi.secure.force.com/CBSi/articles/FAQ/CBS-Interactive--Terms-of-Use?re...⇄ Services

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ When registering for All Access, CBS is upfront regarding the terms of the membershipIncluded are screen grabs showing we inform users at the onset of registration that there will be a $charge at the conclusion of the week trial period Also, included is a screen grab of the payment page that reiterates a $charge at the conclusion of the free trial along with directions on how to cancel the service if you no longer wish to continueBelow you will also find a link that will direct you to our Fee Based Service TOU which explains cancellation and refund policyAt registration you are directed to read and accept these terms of use if you wish to continue As a courtesy we have processed a refund equal to month of service https://cbsi.secure.force.com/CBSi/articles/FAQ/CBS-Interactive--Terms-of-Use?re...⇄ Services