Certified Professional Restoration

Here, as the late great [redacted] used to say, is the "rest of the story..." While [redacted] initial background info is generally correct, the details that are omitted are critical in determining how we have proceeded to dateOnce we restore a home we are NOT responsible for future losses that occur or ongoing conditionsThe initial loss occurred in January during some of the coldest temps the state has ever seenThe yard was frozen solid several feet downPrecisely why is the reason for our actions thus farHere then is our response with the omitted details covered;We did take a week to dry out a large pipe break water event from above that ran into the crawl spaceBut we also documented those drying processes exceedingly well to CONFIRM a structure is dryBoth meter readings and photos we have, document the space was dry and No water was presentWith modern technology and todays standards, a week is a good long drying time.Sometime in the spring of this year a new flooding event occurredLikely from the plumber they called out to pump out the crawl spaceYou see he pumped that 100,gallons of water into the back yard (situated HIGHER than the home so the ice melting likely ran back into the crawl space in the spring a few months later) and side yardThis affected the previously DRY crawl space which created a NEW EVENT, not part of the prior lossAll the work and materials which were installed from the first event were damaged by standing water from the New Flooding Event.While it is true we used a higher grade of material (plywood underlayment instead of OSB) to be reinstalled under the home, it was of a lesser thicknessWhich is why we agreed to refund the difference in costs of that material after complaintIn addition, the vapor barrier covering the dirt floor was disturbed but not removed from the first eventHowever, we did agree to go remove it and didNote, that is Not the cause or even a factor in the new flooding eventThe second loss went without Any water removal or drying taking place after the spring thaws flooded the crawl space againThe standing water then began to cause extensive Mold damage to the materials we had already replaced from the prior pipe break months beforeHowever, it is clearly documented that 100% of the drying from the first event was resolved and repaired (except for the removal and replacement of the vapor barrier covering the dirt floor).A second occurrence is NOT our responsibilityHowever, [redacted] is trying to relate the two events even as they occurred months apart from different causesShe believes the water is a result of the vapor barrier which had nothing to do with the melt off from the pumped water into the higher backyard running back in and reaffecting the crawl space.In short, we issued material difference credits from the first loss and the balance of the initial repairs remains due and payable to us.The extensive Mold is as a result of inactivity to do anything about the second loss which has gone unrepaired for many months now in the crawl space causing significantly more damage.Again, it is NOT related to our previous repairsNor are we liable for any of the second losses damages Regards, [redacted] [redacted] ***

We did go over the entire bill and credited any item not doneAs previously noted We never acknowledged the paneling was installed incorrectlyWhat we did acknowledge was that the wrong thickness/type of paneling was usedWe credited back the difference in the thickness/type of paneling used which we didAs previously noted The installation itself was done correctly and is a non-issueProper credits were issued With the admission on her part that there was a second and consequential flooding event, nothing else ***ers after thatThe size of the flooding is not an issueANY reintroduction of flood water left sitting for months in the crawl space is what caused the paneling to Mold and warpAs previously noted I did leave a message admitting we dropped the ball as to the thickness of paneling originally installedThen Credits were issuedAs previously noted I have not refused to resolve this but we extended credits to them for the incorrect paneling and any work not completed and the balance still outstanding remains to be paid Paying less than the amount remaining due, regardless of the amount paid does not resolve the balance regardless of some partial paymentThe balance remaining is what is due to satisfy this issueHowever, because the simple resolve is to pay the remaining balance which is reflective of ALL the credits they are entitled too and they won’t do that, we remain at an impasse

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I will hand it to Mr [redacted] because I let him distract me from the real issues which is his unfinished substandard work which I will attach photos ofI did have shutters, I don't anymoreMy carpet or vinyl went all the way to the trim or walls but now the hardwood does not and I asked two times if the person doing the job had measured and if it would because I would have went back with what we hadMy stove did not almost set my house on fire because of poor installation but now it didI sure don't want to go through that againMy guuter downspouts go right into my sidewalk which they did not beforeThe ones on the second story pour onto my roof instead of connecting to the firrt floor ones like they used toMy trim used to all be painted the same color now it is stained but two different colorsThe trim I had was not cracked or have putty put in poorlySince Mr [redacted] wants to say our house was such a dump before the fire I can provide photos showing quite the oppositeAlso anyone that did not have a perfect home to start with should not hire CPR as they think they can do substandard work if your home was not perfect, just a word of warning to anyone thinking of hiring CPROur home was insured for the amount the insurance company insisted on as I wanted to do it for much less but when their agent came out they told me we had to insure it for the amount listed which covered the cost of repairsAs for his comment that we have a brand new kitchen now, what does Mr [redacted] think we should have done, went to a thrift store and tried to find cabinets that would fit good enough? I had storm doors, I don't anymoreI had door bells, I guess CPR feels are enough because that is all I have nowI didn't have big ruts in my yard but I do nowMy front door had paint on the frame, but it doesn't anymoreI had storm doors, I don't anymoreThere are many other items way too numersous to mention however I am attaching the punch list for anyone to see along with photos.I am attaching the punch list and I know that nobody in their right mind can't think that all the items on the list can be fixed for which is what Mr [redacted] is offering.I will say two more things to prove this is not about money,First off, the insurance company is paying this and will not pay until CPR completes their jobI don't get this money if CPR doesn't get it so Mr [redacted] s statements just show he is trying to avoid the real issuesI bought a lot of the items that went in our home, so once CPR is paid they owe me money and I will attach a copy of a message with the senior estimator from CPR proving this.Mr [redacted] is absolutely lying about the light in my gun cabinet as my gun cabinet had a light in it when the fire happened [redacted] told me the light was beyond repair so he would have to order a new one, which he did do but now we will have to pay someone else to instal the light or do it ourselvesIf we would have wanted to deal with this all ourselves we would have done all of the hiring of the contractors and saved the insurance company a tom of money as we don't get paid for any of the work we do ourselves although it would have probably been done correct the first time and actually much faster.Now Mr [redacted] can continue to insult me and our crappy home we had if he chooses or he can act as a responsible business owner and address fixing the mess he has made of our home.Mr [redacted] stated buinesses do not lieI agree because businesses can't even speak, however, business owners most certainly lie so be very careful hiring CPR and if you read this and look at all the photos and still hire them, you will have only yourself to blame.I welcome anyone contacting me to see in person the terrible job done Regards, [redacted]

*** has used every tactic you can imagine to get something for nothing during the course of this jobHer home is glorious compared to what she had before the FireEvery detail is an improvementAll new MechanicalsAll new second story with vastly improved Bathrooms. Brand new Kitchen! A
raised roof on the home to add more head roomNew roof and sidingAll the old Asbestos was removed throughout the homeConverted from previously painted to Stained hardwood trim and doorsNew windows and doorsNew second story Laundry roomA new floor plan on the first floor and the list goes on. And yet her punchlist items that she describes as "terrible work" totals about $in complaints on $250,000.00+ in workShe is holding up over $80,in final payment to us!!! We are happy to escrow the $until she is satisfied that the final details are where they need to beHowever, does anyone honestly think that a customer should hold $80,in ransom over $in minor problems? It is a violation of the contractShe is using every method of coercion available including this improper Revdex.com complaint, as a way to use leverage against usIt will not work.The Contract clearly spells out that we are owed the funds at "substantial completion"She has been in the home for a month with an Occupancy permit issued therefore it is 'substantially complete'As such we are prepared to hammer out the remaining minor issues but there is no legal basis to hold over $80,in final payments over punchlist items...So yes, we have done what ANY Contractor would have done under those circumstances and given her a Notice of Intent to Lien the house to protect our legal interests in the propertyStandard procedureFurther, we are Contractually obliged to correct the problems but this is now about money and nothing elseShe thinks she can just say that she wants someone else to fix the minor remaining issues and she can control the flow of money because of it despite what the Contract between us saysBut that is not how Home Improvement laws work in WIThe legal term is "unjust enrichment" and she has been when refusing to pay for these improvementsSo the complaint while irritating is not valid.We welcome her seeking counsel so that they too can accurately explain what procedures need to be followed and what she is obliged to pay and when

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Here are photos showing that the final payment is 59,not 80,as CPR stated so this proves how they lie and try to cheat people. I am sending photos of the screen door that has a big gap underneath it. Photos showing the other screen doors are not even on. My burnt countertop because they installed the stove wrong so I am very lucky we caught this before we had another fire. Photos showing that the shutters are not on. A photo showing the wonderful job they did patching my hardwood floor after I asked if the trim would meet the corner of the floor. I asked this in plenty of time to just carpet and place vinyl instead of refinishing them if I would have known they were going to look this bad. The is a photo showing the terrible job they did cutting the trim by my sink and the and then patching it with putty that was way darker than the trim. The trim is two different colors. They are charging for things that I paid for and installed. This is one of the most dishonest companies I have ever seen and there is absolute proof just from their lie that I still owe 80,when I sent the Intent to Place a Lien on a job that is not even close to done and it clearly shows I owe 59,once the job is done. I also am sending the contract that states 1/down, 1/at 75% complete and the balance when completed Thank You, *** ***

It is obvious at this point that we are getting no whereIn our original complaint, one of the resolutions we asked for was for the company to go over the entire bill with us as there are other items on the bill that we are getting charged for that were never doneAs for the emails, they acknowledge that the paneling was not installed correctly (along with other issues) and would fix it yet they never didSo not only are they billing us for the installation of incorrect materials, but also for an installation not done correctlyAnd as for the "second flooding incident"It was two corners that got wet, not a whole flooding incident as they are trying to make it sound*** left a message on our voicemail admitting that they "dropped the ball" and wanted to make things right and then refused to resolve thisWe have paid them over $already and are more than willing to work with them to get this matter settled but are not willing to pay for services they are billing us for that were not done

Here, as the late great [redacted] used to say, is the "rest of the story..." While [redacted] initial background info is generally correct, the details that are omitted are critical in determining how we have proceeded to date. Once we restore a home we are NOT responsible for future losses that...

occur or ongoing conditions. The initial loss occurred in January during some of the coldest temps the state has ever seen. The yard was frozen solid several feet down. Precisely why is the reason for our actions thus far. Here then is our response with the omitted details covered;We did take a week to dry out a large pipe break water event from above that ran into the crawl space. But we also documented those drying processes exceedingly well to CONFIRM a structure is dry. Both meter readings and photos we have, document the space was dry and No water was present. With modern technology and todays standards, a week is a good long drying time.Sometime in the spring of this year a new flooding event occurred. Likely from the plumber they called out to pump out the crawl space. You see he pumped that 100,000 gallons of water into the back yard (situated HIGHER than the home so the ice melting likely ran back into the crawl space in the spring a few months later) and side yard. This affected the previously DRY crawl space which created a NEW EVENT, not part of the prior loss. All the work and materials which were installed from the first event were damaged by standing water from the New Flooding Event.While it is true we used a higher grade of material (plywood underlayment instead of OSB) to be reinstalled under the home, it was of a lesser thickness. Which is why we agreed to refund the difference in costs of that material after complaint. In addition, the vapor barrier covering the dirt floor was disturbed but not removed from the first event. However, we did agree to go remove it and did. Note, that is Not the cause or even a factor in the new flooding event. The second loss went without Any water removal or drying taking place after the spring thaws flooded the crawl space again. The standing water then began to cause extensive Mold damage to the materials we had already replaced from the prior pipe break months before. However, it is clearly documented that 100% of the drying from the first event was resolved and repaired (except for the removal and replacement of the vapor barrier covering the dirt floor).A second occurrence is NOT our responsibility. However, [redacted] is trying to relate the two events even as they occurred months apart from different causes. She believes the water is a result of the vapor barrier which had nothing to do with the melt off from the pumped water into the higher backyard running back in and reaffecting the crawl space.In short, we issued material difference credits from the first loss and the balance of the initial repairs remains due and payable to us.The extensive Mold is as a result of inactivity to do anything about the second loss which has gone unrepaired for many months now in the crawl space causing significantly more damage.Again, it is NOT related to our previous repairs. Nor are we liable for any of the second losses damages.  Regards, [redacted]
 
[redacted]
[redacted]

I am not going to do multiple responses daily to contradict completely inaccurate statements including her allegations about No punchlists in bold. I am attaching the punchlists (provided previously by [redacted] in May, June 8th and June 9th during a walk through) that we have been working from already. Please note the May list has been added to with more items since then in [redacted]s handwriting. 2 plus pages and IT IS ATTACHED as proof. We received a second punchlist provided to [redacted] on June 8th that is labeled as 'Barrys Punchlist' sent as a Text image by them to [redacted]. Finally, [redacted] completed yet another (third punchlist) of his walk-through with [redacted] on June 9th at 4 p.m. with the latest complaints which is also attached and in our file. Three PUNCHLISTS to date! THREE! Further proof...that her statements are simply NOT TRUE. We have those punchlists in hand. She Provided them to [redacted] over a period of a month. We have been completing and checking off items from them to complete the project. Her statements are unequivocally false. We will not continue to work in a revolving door of complaints. Further, there is no work that we cant do on this project and just today the counter subcontractor saw and suggested a simple fix to the counter edge which is agreeable even as she is firing off more false statements in these complaints! Simply put, she continues to make incorrect, self-serving statements about our quality, workmanship, capabilities and the like to try and discredit us. Our verifiable proof is attached. She may continue to make more and more accusations but as proven, they are simply not credible. Therefore, we will not respond to any further complaint allegations by [redacted] to the Revdex.com. However, if anyone would like to discuss any details, please feel free to call our offices and it would be our genuine pleasure to provide written documentation of the verifiable facts from our file.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I will hand it to Mr. [redacted] because I let him distract me from the real issues which is his unfinished substandard work which I will attach photos of. I did have shutters, I don't anymore. My carpet or vinyl went all the way to the trim or walls but now the hardwood does not and I asked two times if the person doing the job had measured and if it would because I would have went back with what we had. My stove did not almost set my house on fire because of poor installation but now it did. I sure don't want to go through that again. My guuter downspouts go right into my sidewalk which they did not before. The ones on the second story pour onto my roof instead of connecting to the firrt floor ones like they used to. My trim used to all be painted the same color now it is stained but two different colors. The trim I had was not cracked or have putty put in poorly. Since Mr. [redacted] wants to say our house was such a dump before the fire I can provide photos showing quite the opposite. Also anyone that did not have a perfect home to start with should not hire CPR as they think they can do substandard work if your home was not perfect, just a word of warning to anyone thinking of hiring CPR. Our home was insured for the amount the insurance company insisted on as I wanted to do it for much less but when their agent came out they told me we had to insure it for the amount listed which covered the cost of repairs. As for his comment that we have a brand new kitchen now, what does Mr. [redacted] think we should have done, went to a thrift store and tried to find cabinets that would fit good enough? I had storm doors, I don't anymore. I had 3 door bells, I guess CPR feels 2 are enough because that is all I have now. I didn't have big ruts in my yard but I do now. My front door had paint on the frame, but it doesn't anymore. I had storm doors, I don't anymore. There are many other items way too numersous to mention however I am attaching the punch list for anyone to see along with photos.I am attaching the punch list and I know that nobody in their right mind can't think that all the items on the list can be fixed for 1000.00 which is what Mr. [redacted] is offering.I will say two more things to prove this is not about money,. First off, the insurance company is paying this and will not pay until CPR completes their job. I don't get this money if CPR doesn't get it so Mr. [redacted]s statements just show he is trying to avoid the real issues. I bought a lot of the items that went in our home, so once CPR is paid they owe me money and I will attach a copy of a message with the senior estimator from CPR proving this.Mr. [redacted] is absolutely lying about the light in my gun cabinet as my gun cabinet had a light in it when the fire happened. [redacted] told me the light was beyond repair so he would have to order a new one, which he did do but now we will have to pay someone else to instal the light or do it ourselves. If we would have wanted to deal with this all ourselves we would have done all of the hiring of the contractors and saved the insurance company a tom of money as we don't get paid for any of the work we do ourselves although it would have probably been done correct the first time and actually much faster.Now Mr. [redacted] can continue to insult me and our crappy home we had if he chooses or he can act as a responsible business owner and address fixing the mess he has made of our home.Mr. [redacted] stated buinesses do not lie. I agree because businesses can't even speak, however, business owners most certainly lie so be very careful hiring CPR and if you read this and look at all the photos and still hire them, you will have only yourself to blame.I welcome anyone contacting me to see in person the terrible job done.
Regards,
[redacted]

1.       We did go over the entire bill and credited any item not done. As previously noted.2.       We never acknowledged the paneling was installed incorrectly. What we did acknowledge was that the wrong thickness/type of paneling was used. We credited back the difference in the thickness/type of paneling used which we did. As previously noted.3.       The installation itself was done correctly and is a non-issue. Proper credits were issued.4.       With the admission on her part that there was a second and consequential flooding event, nothing else [redacted]ers after that. The size of the flooding is not an issue. ANY reintroduction of flood water left sitting for months in the crawl space is what caused the paneling to Mold and warp. As previously noted.5.       I did leave a message admitting we dropped the ball as to the thickness of paneling originally installed. Then Credits were issued. As previously noted.6.       I have not refused to resolve this but we extended credits to them for the incorrect paneling and… any work not completed and the balance still outstanding remains to be paid.7.       Paying less than the amount remaining due, regardless of the amount paid does not resolve the balance regardless of some partial payment. The balance remaining is what is due to satisfy this issue. However, because the simple resolve is to pay the remaining balance which is reflective of ALL the credits they are entitled too… and they won’t do that, we remain at an impasse.

Review: In January of 2014 we hired CPR for our crawl space. We had a pipe burst which resulted in flooding our crawl space with over 100,000 gallons of water. After CPR "completed" the job my husband contacted them with issues regarding the work that was performed and/or not completed. CPR agreed that there were issues that needed to be corrected and/or finished. CPR did send employees out to correct some problems and when they came back out they removed the plastic barrier on the dirt floor in the crawl space. In the mean time when everything started to thaw water got back into the crawl space and CPR told us we needed to dry it out. They also made issue with a dryer vent that was vented into the crawl space (that had never been an issue before). We have taken care of everything CPR required us to do and they now will not come out and finish the job unless we pay our bill in full. We have paid a total of $4162.40 for work completed that we did not dispute. By not putting the plastic barrier back in we had no barrier over the dirt floor in a crawl space allowing more moisture in. We also feel that the material they installed in our crawl space is the incorrect material for down there. We have spoken with the store where the materials were purchased, the manufacturer of the materials and other companies we had look at our crawl space that all said the type of plywood they used is not meant to be in a crawl space. According to the store and the manufacturer, it is meant to be used under flooring that is being installed and for cabinetry. It has been almost 8 months and CPR has still not finished the job. We now have mold growing all over the incorrectly installed materials that we now need to have removed and all of the insulation is damp and needs to be removed . We have emails dating back to the beginning of this project that show that for months we have been trying to get these issues resolved and that at one time it took a month before we got any response.Desired Settlement: They are willing to credit us for the plywood and the insulation that is now ruined. I do not think that we should be billed for installation of materials that now need to be completely removed and some of which should not have been installed down there. I would also like a full explanation of all the billing. I have already pointed out errors, such as charging us for the installation of a plastic barrier that was never put in (they have now credited us for that). I also feel we should receive a credit for the cost we will incur to have all of the moldy materials removed. We have hired another company to come in and finish our crawl space and the timing of the removal of the moldy products must coincide with this other company's start date to take care of the crawl space. At this point we do not trust CPR to honor or come out and take care of the removal of the moldy material.

Business

Response:

Here, as the late great [redacted] used to say, is the "rest of the story..." While [redacted] initial background info is generally correct, the details that are omitted are critical in determining how we have proceeded to date. Once we restore a home we are NOT responsible for future losses that occur or ongoing conditions. The initial loss occurred in January during some of the coldest temps the state has ever seen. The yard was frozen solid several feet down. Precisely why is the reason for our actions thus far. Here then is our response with the omitted details covered;We did take a week to dry out a large pipe break water event from above that ran into the crawl space. But we also documented those drying processes exceedingly well to CONFIRM a structure is dry. Both meter readings and photos we have, document the space was dry and No water was present. With modern technology and todays standards, a week is a good long drying time.Sometime in the spring of this year a new flooding event occurred. Likely from the plumber they called out to pump out the crawl space. You see he pumped that 100,000 gallons of water into the back yard (situated HIGHER than the home so the ice melting likely ran back into the crawl space in the spring a few months later) and side yard. This affected the previously DRY crawl space which created a NEW EVENT, not part of the prior loss. All the work and materials which were installed from the first event were damaged by standing water from the New Flooding Event.While it is true we used a higher grade of material (plywood underlayment instead of OSB) to be reinstalled under the home, it was of a lesser thickness. Which is why we agreed to refund the difference in costs of that material after complaint. In addition, the vapor barrier covering the dirt floor was disturbed but not removed from the first event. However, we did agree to go remove it and did. Note, that is Not the cause or even a factor in the new flooding event. The second loss went without Any water removal or drying taking place after the spring thaws flooded the crawl space again. The standing water then began to cause extensive Mold damage to the materials we had already replaced from the prior pipe break months before. However, it is clearly documented that 100% of the drying from the first event was resolved and repaired (except for the removal and replacement of the vapor barrier covering the dirt floor).A second occurrence is NOT our responsibility. However, [redacted] is trying to relate the two events even as they occurred months apart from different causes. She believes the water is a result of the vapor barrier which had nothing to do with the melt off from the pumped water into the higher backyard running back in and reaffecting the crawl space.In short, we issued material difference credits from the first loss and the balance of the initial repairs remains due and payable to us.The extensive Mold is as a result of inactivity to do anything about the second loss which has gone unrepaired for many months now in the crawl space causing significantly more damage.Again, it is NOT related to our previous repairs. Nor are we liable for any of the second losses damages. Regards, [redacted]

Consumer

Response:

It is obvious at this point that we are getting no where. In our original complaint, one of the resolutions we asked for was for the company to go over the entire bill with us as there are other items on the bill that we are getting charged for that were never done. As for the emails, they acknowledge that the paneling was not installed correctly (along with other issues) and would fix it yet they never did. So not only are they billing us for the installation of incorrect materials, but also for an installation not done correctly. And as for the "second flooding incident". It was two corners that got wet, not a whole flooding incident as they are trying to make it sound. [redacted] left a message on our voicemail admitting that they "dropped the ball" and wanted to make things right and then refused to resolve this. We have paid them over $4000.00 already and are more than willing to work with them to get this matter settled but are not willing to pay for services they are billing us for that were not done.

Business

Response:

1. We did go over the entire bill and credited any item not done. As previously noted.2. We never acknowledged the paneling was installed incorrectly. What we did acknowledge was that the wrong thickness/type of paneling was used. We credited back the difference in the thickness/type of paneling used which we did. As previously noted.3. The installation itself was done correctly and is a non-issue. Proper credits were issued.4. With the admission on her part that there was a second and consequential flooding event, nothing else [redacted]ers after that. The size of the flooding is not an issue. ANY reintroduction of flood water left sitting for months in the crawl space is what caused the paneling to Mold and warp. As previously noted.5. I did leave a message admitting we dropped the ball as to the thickness of paneling originally installed. Then Credits were issued. As previously noted.6. I have not refused to resolve this but we extended credits to them for the incorrect paneling and… any work not completed and the balance still outstanding remains to be paid.7. Paying less than the amount remaining due, regardless of the amount paid does not resolve the balance regardless of some partial payment. The balance remaining is what is due to satisfy this issue. However, because the simple resolve is to pay the remaining balance which is reflective of ALL the credits they are entitled too… and they won’t do that, we remain at an impasse.

Working with CPR has been an absolute nightmare! Although there were a few employees that I would work with again, I will never even consider recommending this company to anyone. They demonstrated a significant lack of knowledge regarding their equipment and process. The quality of the work done was unacceptable at best. I had to call them back during every step of the way to redo their work. Not once was something done right the first time, often not even the second. My kitchen, dining room, bathroom, and bedroom were gutted, and stayed that way for almost 2 months (until I complained louder). They are also manipulative and deceptive when it comes to there estimating and crediting. Businesses are without a doubt entitled to make a profit; however, this should be accomplished in an ethical manner. I have given them a great number of chances to make things right, and they have failed. (They have made it look so while changing something else in the back end). I can't believe they are still in business.

Terrible service. Did not do anything on the timelines stated. Sold and installed a defective carpet that they passed off as the mills problem. I would never use these folks again. I have had my house ripped up twice now and teh end product is terrible. DO NOT USE these folks.