Chick's Discount Saddlery

Thanks for the opportunity to respond to this request We dropped the ball here The emails from this customer were overlooked, although we did receive them We have issued a refund, as per her request The refund is in the amount of $and was issued on April 6, 2016.We have sent a copy of the refund along with a note of apologyIf I can be of any further assistance, please call me at [redacted] Regards, [redacted]

This business - if you can call it that, is simply deplorableI decided to place an order with them to purchase several turnout rugs that were on sale for a great price, only to find out DAYS later that they had already sold out - and that "their website isn't capable of keeping track of when things sell out." I then requested that they cancel my order, which still has not happenedChick's Saddlery is full of inadequate excuses - plenty of other businesses are able to tell you when a product is sold out and handle orders with tact and respectBetween their dysfunctional and frustrating website and their RUDE telephone customer service reps, I will never order form them again

Thanks for the opportunity to respond to this request.
We dropped the ball here. The emails from this customer were overlooked, although we did receive them. We have issued a refund, as per her request. The refund is in the amount of $and was issued on
April 6, 2016.We have sent a copy of the refund along with a note of apologyIf I can be of any further assistance, please call me at *** ***
Regards,
*** ***

January 22, Revdex.com of Delaware Reads Way New Castle, DE *** *** *** Re: *** * *** *** I have received
your notice regarding the above listed consumer and appreciate the opportunity to respond. According to our records, this issue was resolved on November 16, 2015, prior to the 3rd call from this customer. Ms. *** received boots that had been purchased from us and paid for by a third party. This third party paid for the boots with a credit card, significant because Ms*** requested a refund by check. They were purchased in our retail store at the Quarter Horse Congress in Columbus, Ohio. The boots were returned to our mail order division in Harrington, Delaware and were delivered on October 21, 2015. Attached is the note we received, along with the return. There was a delay in processing the refund because she requested the refund in a different method of payment than was used for the purchase of the item. Refunds of this sort are delayed to ensure that tendered checks clear and credit card charges have not been disputed. This should have been explained to the customer when she called and I apologize if it was not. The refund by check was approved on the November 10th and the check was issued and mailed with the next refund check run, on November 16th. Ms*** received and cashed the check, which cleared our bank on December 4th I have attached a copy of the cancelled check, as well as the note that she included with the return. If you need any further clarification, please feel free to contact me at the number below. Thanks,
*** *** President Chick Harness & Supply, IncSouth Dupont Highway Harrington, DE

December 15, Revdex.com of Delaware Reads Way New Castle, DE Attn: *** *** Re: *** *** - Complaint #***
*** I have received your notice regarding the above listed consumer and appreciate the opportunity to respond. After review of this situation, I completely understand Ms***'s frustration. We obviously dropped the ball on her return/exchange. We are unable to locate our internal paperwork detailing the return, although we acknowledge the receipt of the saddle and other related items. The package arrived here and should have been processed within a matter of days We have issued a refund in the full amount requested by Ms***. There was no sales tax charged on this transaction, so a further refund is not necessary. The amount of the refund is $ If you need any further clarification, please feel free to contact me at the number below. Thanks,
*** *** President

Thanks for the opportunity to respond to this complaint. We were not aware that there was a problem with this shipment. The order was placed on February 20th and shipped the same day. According to tracking, via the United States Postal Service, the package was
delivered on March 6th. Contrary to the customers complaint with you, we had had communication with him regarding this order. He received an email notification of shipment, along with the USPS tracking number. I have included a copy of the email exchange with him in response to his complaint about the route the package took on its way to Sweden. We have not received any messages about a sizing problem with the helmet. I will be contacting the customer about a resolution. The procedure would have the customer send the product back to us for replacement, however, given the cost anddistance involved, we would not ask fro a return. We intend to offer a refund or replacement, depending on the conversation we have with this customerSincerely, *** ***
***Chicks Harness & Supply, Inc

February 2, Revdex.com of DelawareReads WayNew Castle, DE *** *** ***
Re: C *** - #***
***
I have received your notice regarding the above listed consumer and appreciate the opportunity to
respond. Our customer *** purchased two Tough-Waterproof Nylon Turnout Sheets on January 4th. These sheets should be water proof, and are advertised as such by us and by the manufacturer.
An overwhelming majority of the time we have a complaint about leakage, we find that the sheet itself is waterproof and that the horse became wet in some other manner. It is possible that the water ran down the neck, came up underneath, that the horse simply rolled around in a puddle or even that the moisture is sweat. The misconception is that since the horse is wearing a waterproof sheet, the horse will stay dry. Unfortunately, this is not always the caseEither way, we always give the customer the benefit of the doubt - we want them to get what they pay for. We just ask that they make sure that the sheet is really defective before returning, because we will need to test it when we get it backThe customer was asked to test to determine whether the moisture went through or "around" the sheet. A simple way to test this is to put the sheet over a bucket; make a "bowl" out of the sheet; put some water in the bowl and wait. The water should not leak through.
If a customer is unable or unwilling to do this test - that is not a problem - we can do it when it gets back to us.
If the sheet fails this test, a return is not a problem and the manufacturer will either replace the sheet or issue a refund. If the sheet passes the test, it means that the sheet is waterproof and that the horse got wet in some other manner.
I have reached out to C ***, further explaining the situation
If I can be of any further assistance or you need any clarification, please call me at *** ***
Thanks,
*** ***
***
Chicks Discount Saddlery