Chiropractic USA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]

*** [redacted] [redacted] *** [redacted] *** [redacted] Subject: Re: You have a new message from the Louisville Revdex.com Complaint # [redacted] Hi i'm not sure how to close this case, but the business finally contacted me and I would like to close this case as it's been settled

[redacted] [redacted] I’m so sorry there has been an issue with your return. After looking at the notes of your account, I too, would be upset. It looks like the package was scheduled to be... delivered to us on 4/10 however, as you can see in the tracking, it just stopped on 4/8. There was however a miscommunication on our end and for that, I do very much apologize. I see [redacted] got you refunded earlier today, during live chat. That refund should post back to your original method of payment within 1-3 business hours. [redacted] For your inconvenience, I’d also like to issue you a gift card for our site in the amount of $15. I completely understand your frustration and hope this helps. The code for that gift card is [redacted] I have gone over this issue with all of the representatives in the department to ensure this does not happen again, in the future. If there is anything else that I can do, please don’t hesitate to let me know. Thank you, [redacted]

I am so sorry if you're having trouble getting in touch with us, this is the busiest time of the year and we're doing our very best to get back with all customers who reach out to usPlease see return information below: Please fill out the returns and exchanges form (if you did not get one, I can send you a copy) No returns will be accepted without a Return Authorization[YOURS IS [redacted] If you do not have the form originally included in your order, we can send you a copy upon requestInventory changes quickly, to reserve your exchange item, either email us at [redacted] Not all packages will include a prepaid [redacted] t labelYou may request a [redacted] label for your return shipping by emailing us at [redacted] Exchange shipping is free; returns will incur an $return label fee when using a [redacted] labelWe do NOT accept returns or exchanges on clearance items, lounge wear, intimates, hats, socks, swimwear, or items labeled for sale as “display.” We will gladly ship your exchanged merchandise back to you with no shipping charges Once you have your Return Authorization, please mail your insured package using the carrier of your choice to: Street Moda LLC [redacted] [redacted] Remember to keep your tracking number and insure your package, as we are not responsible for packages that are lost while in transit to Street Moda returnsAll merchandise must be unworn, unwashed, with all original tags attached Shoes must be in their original box with no tape or labels applied directly to the box Any shoes that are returned with a damaged box, or tape or labels applied directly to the box will incur a 40% restocking feeAll merchandise listed as a FINAL SALE can NOT be returned or exchanged.BULK ORDER Returns (items or more) are subject to a non-negotiable 25% restocking fee> INTERNATIONAL If you are an international customer, just follow the steps for the domestic exchanges, however, prepaid return labels cannot be used outside the USPlease use the shipping carrier of your choice You can return your purchase for up to days from the date or receipt for full refund or exchangeIf you are returning an item between 30-days from date of receipt, you will receive a refund or exchange credit for the product's current selling priceWe do not accept returns on items past daysProducts must be in the condition you received them, unworn and in the original boxPLEASE NOTE: You MUST put your shoe box in a protective bag or boxPlease do NOT put packing tape or labels on the shoe box as this will result in a 40% restocking fee MERRY CHRISTMAS AND HAPPY HOLIDAYS! Thanks!

I completely understand your frustration, as I would be frustrated as wellI have processed your full refund and I will also send you a gift card for your inconvenienceI can't apologize enough. If there's anything else you need, please let me know. MERRY CHRISTMAS AND HAPPY
HOLIDAYS! Thanks, *** ***Customer Service ManagerStreet Moda, LLC*** *** ***
*** *** **
*** ** ***

I have read over the complaint and we’re truly sorry for the inconvenienceWe did ship the package out and it was deliveredTypically in cases like this, we’ll offer an in store credit since it was delivered however, I have gone ahead and refunded Ms*** in fullSee below:Transaction
ID: ***Payment Method: XXXX3662Amount: USD (71.39)Customer Name: *** * ***Please let me know if there’s anything else we can do.Thanks! Text 'STREETMODA FOUR' to for exclusive deals! Click here for to sign up for the best deals via our weekly newsletter!!*** ***Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I will send the shoes back and will see if they do indeed return my money. If not, I will not have the money or the shoes and I am out the $for postage also

From: *** *** Sent: Wednesday, April 13, 1:PMSubject: Complaint ID: *** As of 4/at 4:this buyer was refundedThere was a miscommunication as to what was supposed to ship the item back or get a replacementWe’re truly sorry for any confusion caused by this transaction.On Tue, Apr, 04:05:PM EDT, *** responded:Dear ***,I went ahead and refunded you for the inconvenienceHowever, due to the fact that we had no proof of the return status or damaged shoes the replacement was put on delayIf you have anymore questions or concerns please let me knowHave a wonderful day! **IF YOU WISH TO EXCHANGE AN ITEM, PLEASE REQUEST AN EXCHANGE IN THE EBAY RETURN REQUEST, IF YOU'RE NOT SURE HOW TO DO THIS, PLEASE CONTACT US** *** *** *** *** *** *** * *** ** *** *** *** *** ** Customer Service Rep Street Moda, LLC *** *** **
*** ** *** Please look us up on Facebook & Twitter!!!! *** *** * *** *** *** *** *** ***
*** *** * *** *** *** *** ** *** *** *** *** *** This buyer has been full refundedI do apologize once again for any confusion or inconvenience. *** *** *** ** *** *** *** *** Click here for to sign up for the best deals via our weekly newsletter!!*** ***Customer Service Managerwww.streetmoda.com*** *** *** *** ***
*** *** *** *** *** ***
***

Hello! I am SO sorry for the inconvenience you've encounteredI apologize for the delay, we're very short staffed right nowThere are normally of us and right now there are 2, so we're doing our very best. I went ahead and got a prepaid label emailed over for you (also for below) and
there will be no fee on that. *** I do apologize once again for any inconveniencePlease let me know if you need anything else. Thanks!

Company fully refunded consumers credit cardIssue resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted] 
[redacted]
[redacted]Subject: Re: You have a new message from the Louisville Revdex.com Complaint #[redacted] Hi i'm not sure how to close this case, but the...

business finally contacted me and I would like to close this case as it's been settled.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I am so sorry if you're having trouble getting in touch with us, this is the busiest time of the year and we're doing our very best to get back with all customers who reach out to us. Please see return information below:  Please fill out the returns and exchanges form (if you did not get...

one, I can send you a copy) No returns will be accepted without a Return Authorization. [YOURS IS [redacted] If you do not have the form originally included in your order, we can send you a copy upon request. Inventory changes quickly, to reserve your exchange item, either email us at [redacted].   Not all packages will include a prepaid [redacted]t label. You may request a [redacted] label for your return shipping by emailing us at [redacted]  Exchange shipping is free; returns will incur an $8.50 return label fee when using a [redacted] label. We do NOT accept returns or exchanges on clearance items, lounge wear, intimates, hats, socks, swimwear, or items labeled for sale as “display.” We will gladly ship your exchanged merchandise back to you with no shipping charges.  Once you have your Return Authorization, please mail your insured package using the carrier of your choice to: Street Moda LLC[redacted]
 Remember to keep your tracking number and insure your package, as we are not responsible for packages that are lost while in transit to Street Moda returns. All merchandise must be unworn, unwashed, with all original tags attached.   Shoes must be in their original box with no tape or labels applied directly to the box.  Any shoes that are returned with a damaged box, or tape or labels applied directly to the box will incur a 40% restocking fee. All merchandise listed as a FINAL SALE can NOT be returned or exchanged.BULK ORDER Returns (10 items or more) are subject to a non-negotiable 25% restocking fee. > INTERNATIONAL If you are an international customer, just follow the steps for the domestic exchanges, however, prepaid return labels cannot be used outside the US. Please use the shipping carrier of your choice.  You can return your purchase for up to 30 days from the date or receipt for full refund or exchange. If you are returning an item between 30-60 days from date of receipt, you will receive a refund or exchange credit for the product's current selling price. We do not accept returns on items past 60 days. Products must be in the condition you received them, unworn and in the original box. PLEASE NOTE: You MUST put your shoe box in a protective bag or box. Please do NOT put packing tape or labels on the shoe box as this will result in a 40% restocking fee.  MERRY CHRISTMAS AND HAPPY HOLIDAYS! Thanks!

There was some confusion with this order and I do apologize very much about that. I spoke with the you on 7/21 and got a label emailed over for  you and got the replacement pair shipped out which was delivered on 7/25 (see...

below)[redacted]I’m happy I was able to get this resolved for you. Please let me know if there’s anything else I can help you with.Thanks!  [redacted]

[redacted]
 
[redacted]
 
I’m so sorry there has been an issue with your return. After looking at the notes of your account, I too, would be upset. It looks like the package was scheduled to be...

delivered to us on 4/10 however, as you can see in the tracking, it just stopped on 4/8. There was however a miscommunication on our end and for that, I do very much apologize. I see [redacted] got you refunded earlier today, during live chat. That refund should post back to your original method of payment within 1-3 business hours.
 
 
[redacted]
 
For your inconvenience, I’d also like to issue you a gift card for our site in the amount of $15. I completely understand your frustration and hope this helps. The code for that gift card is[redacted]
I have gone over this issue with all of the representatives in the department to ensure this does not happen again, in the future.
 
If there is anything else that I can do, please don’t hesitate to let me know.
 
Thank you,
 
[redacted]

Dr. G[redacted] has really blessed my family, he took care of me, then my husband and I, and now my son too. He cares so much about his patients and we always feel like family when we come in. We wouldn't go anywhere else.