The lighter was shipped back on 4/21/fully repaired and working perfectly The tracking from [redacted] shows that it was delivered to the customers PO box on 4/24/The [redacted] tracking number for his lighter is [redacted] [redacted] should have already received his working lighter back ( [redacted] ) I can provide photos showing it working after the repairs if needed The lighter was emptied of fuel before shipping due to postal regulations The lighter will need to be refilled with Ultra refined 5x or better fluid only as low quality fuel will clog the lighter again even after refill This was the problem of why it needed repaired as low quality fuel was used and it clogged the butane release valve internallyIt will also need the flame height adjusted after adding fluid .Thank you,Sean MThe sparks of time vintage lighters and collectibles is no longer in business repairing lightersThe only lighter being repaired are the ones that are going back to my customers that have already been sent in for repairs I have not accepted any new repair work in almost a year
The lighters will be shipped back repaired in 10-business days I am very sorry it has taken so long for the repairs I am the only repair in the world for vintage Colibri butane lighters and have a back log of repairs due to the high demand for Colibri repairs I appreciate your ongoing patience .Best Regards, [redacted] *
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, provide the business does what it writes in the response That is, to return my lighter by the end of next week Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ---This hasn't been resolved yet.I haven't gotten anything from the buisness yetI want to re-open the complaintThank you [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, John Greco
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The lighter was received today and was repaired Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ---Today is April 7th........I still have NOT received my lighter or refund
[redacted] ,I am sorry it has taken so long to get your lighter backI appreciate your patience and I will get your repaired lighter back to you ASAP within a week to a week and a half as I have a lot to do an many lighters to package for return I am trying to get caught up as I just got back from a long trip from Ohio to California that I had to leave without warning to anyone in an emergencyIt was a matter of family business and I was gone for almost weeksI could not access my business Email system or phone service until I got back home My girlfriend did the best she could trying to reach out to a few of my customers but I get hundreds a day and she could not keep up I will send tracking when shipped .Best Regards,Sean M
Sorry for the delays in the lighter return The lighter will be returned repaired in 10-business days I am the only repair in the world for vintage [redacted] butane lighters and have a large back log of repairs I run my business alone and am very backed up at the moment I do appreciate your patience .Best Regards,Sean M
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below On its face, the response is satisfactory, since my aim in contacting the Revdex.com was to obtain the return of my lighter, repaired However, because of the amount of earlier, dubious communication that I have received from this business, along with the similar responses I have now seen online, to other customer complaints, I am afraid to accept the response for fear that my complaint will be terminated and the promise made by the business will not be fulfilled When the lighter is actually in my hands and working, I would be happy to accept the outcome and will respond accordingly Regards, [redacted] MESSAGE FROM BUSINESS: Your lighter repair will be back into the mail to you by Saturday 1/14/I am very sorry for the delays I am very behind in the repair returns due to being the only repair in the world for [redacted] butane lighters and my recent move to the country I had to move the entire business by myself along with my residence I have a large back log of repairs but will expedite yours for you I will send and post the tracking number when it ships back I am sorry for the delays and I do appreciate your business .Best Regards, [redacted] *
Sorry it has taken so long to write thisThe email was in my spam folder and I did not see it [redacted] will get his lighter back ASAP I can only ship out a few lighters each weekSparks of time vintage lighters is NO longer in business and has gone bankruptI am no longer repairing lighters and will try to repair the lighters from the customers that I already have All of my customers will get their property backWithout funding for the business , the returns are very slow as I can only afford to send back just a few each week and I have been returning customers property on a steady basisI will make sure ***'s lighter is returned soon and expedite the return for him I will send tracking when shipped
[redacted] @ Revdex.com, Hello, I understand I have a complaint as stated in your voicemail to me [redacted] ** [redacted] I am only able to work just a couple hours each day right now with repairs and packaging for shipping [redacted] ** [redacted] I run my business completely alone .It is a home based business I get a huge amount of emails and calls each day for repair work that I have been turning down for some time nowI am not taking in more work until the work I have had for some time is finished and returned to my customers [redacted] *** [redacted] ** [redacted] [redacted] [redacted] [redacted] * [redacted] * I will get Gary's repaired lighter back next week towards the end of the week as I am busy due to my moms surgeryI will send both of you an Email with the tracking when shippedI am very sorry for the delays but family has to come first right now Still doing the best I can do each dayStressful but hopefully I will be able to get back to 100% with my repair business soon after my mom recovers as it has been a long road but will hopefully get better soon [redacted] *** You will likely get more complaints as I am so very far behind at this point I am seriously doing the best as possible each day Right now I am not able to check my Emails every day and get overwhelmingly amounts of emails each weekI cant get to all of them but will look for your emailsI get Over emails or more a week right now and not enough hours in a day to get to them allPlease reply back through Email and I will get to it ASAP .Best regards,Sean M [redacted] *** ###-###-#### Cell Shipping to : [redacted] [redacted] [redacted] *** [redacted]
His lighter is being shipped back today 1/9/Sorry for the delays I am very busy I am the only one in the entire world that repairs vintage butane Colibri lighters .Best Regards,Sean M.USPS Tracking # [redacted] Please allow a couple hours to start showing tracking [redacted] Lighter repair tracking information - Shipped 01/09/- Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] --- I received the lighter in working order thank youBest Regards, [redacted] ***
***,I am sorry it has taken so long to get your lighter backI appreciate your patience and I will get your repaired lighter back to you ASAP within a week to a week and a half as I have a lot to do an many lighters to package for return and ship the ones ready to go I am trying to get caught up as I just got back from a long trip from Ohio to California that I had to leave without warning to anyone in an emergencyIt was a matter of family business and I was gone for almost weeksI could not access my business Email system or phone service until I got back home I had to leave after I had told you your lighter would be shipped back and your lighter never got shipped My girlfriend did the best she could trying to reach out to a few of my customers and work with my business but I get hundreds a day and she could not keep up as she has her own job and schedule I will send tracking when shipped I can only ship once a week right now as I am the primary care for my mom at her home everyday as she is still recovering from her last heart procedure I had to have a hour live in nurse take care of her while I was gone and that gets very expensive Glad to be back home .Best Regards,Sean M
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I am getting lighters returned slowly but surely Its a work in progress
as I am so far behind due to family medical issues and my own in the near past I wont be able to so
anything for a day or so ** ** *** *** *** * *** ** *** *** ** *** *** * *** ** *** **
*** *** *** * *** * *** *** ** ** *** *** *** *** * *** *** ** *** * *** ** *** *** ** *** ** *** *** *** ** *** *** ** *** ** *** ** *** ** *** *** *** * *** *** *** * *** *** *** *** ** *** *** *** *** ** *** I will work when I can during this but I am taking care of her when she
gets home as I am her primary care along with nurses that stop in a few times
each week Doing best as possible *** *** *** ** *** Taking things one
day at a time * *** *** *** ** *** *** *** so I can get back to my
life and business Things are very busy and hectic You most likely
will get more complaints and I will address them as they come Very sorry
Best Regards,
*** M
I will get ***,s lighter returned between 8/5-8/
I am very sorry for the delays and I appreciate all the patience this
customer has given me so far I will send tracking when shipped
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While it is true that I was contacted by email I have still not had restitution. I sympathize with the proprietor but he as had two years to get me back my lighter either fixed or as it was and a refund of $66. When this happens I will be happy to consider the matter finished and comment accordingly
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
The lighter WILL be returned repaired ASAP I have a large backlog of returns to go back to customers and they are being returned in the order they were received for the repairs .***
The lighter was shipped back on 4/12/Expected delivery date is FRI 4/15/[redacted] Tracking # [redacted] **Thank you,Sean M
The lighter was shipped back on 4/21/fully repaired and working perfectly The tracking from [redacted] shows that it was delivered to the customers PO box on 4/24/The [redacted] tracking number for his lighter is [redacted] [redacted] should have already received his working lighter back ( [redacted] ) I can provide photos showing it working after the repairs if needed The lighter was emptied of fuel before shipping due to postal regulations The lighter will need to be refilled with Ultra refined 5x or better fluid only as low quality fuel will clog the lighter again even after refill This was the problem of why it needed repaired as low quality fuel was used and it clogged the butane release valve internallyIt will also need the flame height adjusted after adding fluid .Thank you,Sean MThe sparks of time vintage lighters and collectibles is no longer in business repairing lightersThe only lighter being repaired are the ones that are going back to my customers that have already been sent in for repairs I have not accepted any new repair work in almost a year
The lighters will be shipped back repaired in 10-business days I am very sorry it has taken so long for the repairs I am the only repair in the world for vintage Colibri butane lighters and have a back log of repairs due to the high demand for Colibri repairs I appreciate your ongoing patience .Best Regards, [redacted] *
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, provide the business does what it writes in the response That is, to return my lighter by the end of next week Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ---This hasn't been resolved yet.I haven't gotten anything from the buisness yetI want to re-open the complaintThank you [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, John Greco
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The lighter was received today and was repaired Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ---Today is April 7th........I still have NOT received my lighter or refund
[redacted] ,I am sorry it has taken so long to get your lighter backI appreciate your patience and I will get your repaired lighter back to you ASAP within a week to a week and a half as I have a lot to do an many lighters to package for return I am trying to get caught up as I just got back from a long trip from Ohio to California that I had to leave without warning to anyone in an emergencyIt was a matter of family business and I was gone for almost weeksI could not access my business Email system or phone service until I got back home My girlfriend did the best she could trying to reach out to a few of my customers but I get hundreds a day and she could not keep up I will send tracking when shipped .Best Regards,Sean M
Sorry for the delays in the lighter return The lighter will be returned repaired in 10-business days I am the only repair in the world for vintage [redacted] butane lighters and have a large back log of repairs I run my business alone and am very backed up at the moment I do appreciate your patience .Best Regards,Sean M
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below On its face, the response is satisfactory, since my aim in contacting the Revdex.com was to obtain the return of my lighter, repaired However, because of the amount of earlier, dubious communication that I have received from this business, along with the similar responses I have now seen online, to other customer complaints, I am afraid to accept the response for fear that my complaint will be terminated and the promise made by the business will not be fulfilled When the lighter is actually in my hands and working, I would be happy to accept the outcome and will respond accordingly Regards, [redacted] MESSAGE FROM BUSINESS: Your lighter repair will be back into the mail to you by Saturday 1/14/I am very sorry for the delays I am very behind in the repair returns due to being the only repair in the world for [redacted] butane lighters and my recent move to the country I had to move the entire business by myself along with my residence I have a large back log of repairs but will expedite yours for you I will send and post the tracking number when it ships back I am sorry for the delays and I do appreciate your business .Best Regards, [redacted] *
Sorry it has taken so long to write thisThe email was in my spam folder and I did not see it [redacted] will get his lighter back ASAP I can only ship out a few lighters each weekSparks of time vintage lighters is NO longer in business and has gone bankruptI am no longer repairing lighters and will try to repair the lighters from the customers that I already have All of my customers will get their property backWithout funding for the business , the returns are very slow as I can only afford to send back just a few each week and I have been returning customers property on a steady basisI will make sure ***'s lighter is returned soon and expedite the return for him I will send tracking when shipped
[redacted] @ Revdex.com, Hello, I understand I have a complaint as stated in your voicemail to me [redacted] ** [redacted] I am only able to work just a couple hours each day right now with repairs and packaging for shipping [redacted] ** [redacted] I run my business completely alone .It is a home based business I get a huge amount of emails and calls each day for repair work that I have been turning down for some time nowI am not taking in more work until the work I have had for some time is finished and returned to my customers [redacted] *** [redacted] ** [redacted] [redacted] [redacted] [redacted] * [redacted] * I will get Gary's repaired lighter back next week towards the end of the week as I am busy due to my moms surgeryI will send both of you an Email with the tracking when shippedI am very sorry for the delays but family has to come first right now Still doing the best I can do each dayStressful but hopefully I will be able to get back to 100% with my repair business soon after my mom recovers as it has been a long road but will hopefully get better soon [redacted] *** You will likely get more complaints as I am so very far behind at this point I am seriously doing the best as possible each day Right now I am not able to check my Emails every day and get overwhelmingly amounts of emails each weekI cant get to all of them but will look for your emailsI get Over emails or more a week right now and not enough hours in a day to get to them allPlease reply back through Email and I will get to it ASAP .Best regards,Sean M [redacted] *** ###-###-#### Cell Shipping to : [redacted] [redacted] [redacted] *** [redacted]
His lighter is being shipped back today 1/9/Sorry for the delays I am very busy I am the only one in the entire world that repairs vintage butane Colibri lighters .Best Regards,Sean M.USPS Tracking # [redacted] Please allow a couple hours to start showing tracking [redacted] Lighter repair tracking information - Shipped 01/09/- Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] --- I received the lighter in working order thank youBest Regards, [redacted] ***
***,I am sorry it has taken so long to get your lighter backI appreciate your patience and I will get your repaired lighter back to you ASAP within a week to a week and a half as I have a lot to do an many lighters to package for return and ship the ones ready to go I am trying to get caught up as I just got back from a long trip from Ohio to California that I had to leave without warning to anyone in an emergencyIt was a matter of family business and I was gone for almost weeksI could not access my business Email system or phone service until I got back home I had to leave after I had told you your lighter would be shipped back and your lighter never got shipped My girlfriend did the best she could trying to reach out to a few of my customers and work with my business but I get hundreds a day and she could not keep up as she has her own job and schedule I will send tracking when shipped I can only ship once a week right now as I am the primary care for my mom at her home everyday as she is still recovering from her last heart procedure I had to have a hour live in nurse take care of her while I was gone and that gets very expensive Glad to be back home .Best Regards,Sean M
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I am getting lighters returned slowly but surely Its a work in progress
as I am so far behind due to family medical issues and my own in the near past I wont be able to so
anything for a day or so ** ** *** *** *** * *** ** *** *** ** *** *** * *** ** *** **
*** *** *** * *** * *** *** ** ** *** *** *** *** * *** *** ** *** * *** ** *** *** ** *** ** *** *** *** ** *** *** ** *** ** *** ** *** ** *** *** *** * *** *** *** * *** *** *** *** ** *** *** *** *** ** *** I will work when I can during this but I am taking care of her when she
gets home as I am her primary care along with nurses that stop in a few times
each week Doing best as possible *** *** *** ** *** Taking things one
day at a time * *** *** *** ** *** *** *** so I can get back to my
life and business Things are very busy and hectic You most likely
will get more complaints and I will address them as they come Very sorry
Best Regards,
*** M
I will get ***,s lighter returned between 8/5-8/
I am very sorry for the delays and I appreciate all the patience this
customer has given me so far I will send tracking when shipped
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While it is true that I was contacted by email I have still not had restitution. I sympathize with the proprietor but he as had two years to get me back my lighter either fixed or as it was and a refund of $66. When this happens I will be happy to consider the matter finished and comment accordingly
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
The lighter WILL be returned repaired ASAP I have a large backlog of returns to go back to customers and they are being returned in the order they were received for the repairs .***