Classic Texas Properties

Complaint: I am rejecting this response because: [redacted] did request that I move out on the 29th, but many of the claims he makes after that are simply false He implies that that an offer was made, if I had moved out on the 29th I would have not been held responsible for cleaning and I would have received my full depositI was unable to move-out early because I was moving in with a friend, because my home was not ready to close until 8/I have a family of and I was not going to burden any friends before absolutely necessaryAfter leasing the home for near years I requested a one month extension on my current lease that would have been through the month of August, however [redacted] declinedI would have moved mid-month and he would have had weeks to prepare the home for the next tenant I did follow the instructions provided to me, I also tried to follow up with [redacted] by scheduling an appointment for a walk-through and to confirm everything was done to his satisfaction My primary complaint is that [redacted] blatantly disregards honoring the promise that was made “if we have any concerns we will notify you.” Instead of keeping his word and notifying me“I’m sorry I wasn’t able to meet you that day, but we had people moving in that afternoon and had to move things along.” [redacted] does not work alone, he could have had someone else meet me, instead he choose to procrastinate and ignore the problemPoor planning does not constitute an emergency [redacted] goes on to mention other “issues” that he found with the home.a Painting - This has nothing to do with our current discussionRepainting the home before renting the property is an expected process or in my opinion it should be after having a tenant there for near yearsb Yard Maintenance – I did not put mulch down nor did I de-weed the backyard flowerbed that contained no flowersHowever the yard was mowed prior to my move-out and for the yardwork that’s mentioned I was charged a fee that I’m not disputing.c In a previous email you said “You did an ok job, but it wasn’t as clean as it needed to be, so the owner brought in some more help” Now that I’ve involved a 3rd party you’re contradicting this statement with alternate facts implying the home was not very clean Redirecting this issue to the owners of the home appears to be another sleight of hand trick employed by [redacted] ***I’m now being told to contact the owners directly when previously I was advised that the owners requested they not be contacted directly and that they requested that [redacted] handle everythingUnfortunately [redacted] told me this over the phone or I’d also have an email to backup this claim as well Regards, [redacted]

The tenant refused an offer of several hundred dollars to move out early We asked him to leave that Friday as we had the next family moving in on the 1st Instead, he decided to attempt to clean the house himself and didn't follow the instructions on the move out form If he had followed the instructions, he would have gotten his complete deposit back His main complaint seems to be that I didn't meet him to walk through the house and give him a chance to further clean I had move outs that day and did the best I could at getting around to everyone The owner was there most of the day The new tenants were there pressuring us to get the house ready Besides cleaning we also had to do a full interior paint and get the yard ready as he did no yard maintenance during his time there and it was quite overgrown I am specifically referring to the beds around the house As it was, it took a crew of hours to get the house cleaned the stove was not touched and it took a long time to get ready The master shower was opaque with hard water residue and that took several hours, not to mention the blinds, windows, baseboards etc The owner chose to move forward with the cleaning crew as they knew he could never get it clean in time for the next family I think I need to emphasise that I am not the owner of the home, and was not a party to the contract I do what the owner's who employee me tell me to do If he truly believes he's been wronged, he needs to take it up with the owner's of the home They are the ones who decided whether or not it was clean enough, they decided to hire the cleaning crew and they oversaw the make ready I just distributed the deposit funds the way that I was instructed to and provided receipts showing what was charged for I hope this helps to clear things up for the tenant

I am a property manager Because of that, I am a third party to lease transactions This lease was between the owner of the property and the tenant The tenant's deposit is refunded based on what the owner instructs me to do I work for the owner, and I represent the owner's interest The tenant failed to clean the home as specified in the move out instructions Specifically, the stove was untouched, and it took the cleaning crew several hours to get it cleaned The majority of the cleaning charge was for the stove.Additionally, he failed to clean the mini blinds, windows, and baseboards It took women hours to get the house ready for the next tenant The cleaning fee was deducted from his deposit as per the owner's instructions, and a receipt was sent to him If he believes that he has been harmed in some way, he needs to take this up with the owner of the property, as that is the person in charge of refunding the deposit Please let me know if you have any further questions[redacted]

Complaint: ***
I am rejecting this response because:I was advised that I would be notified if there were any concerns with the home after I moved out*** *** chose to instead bill me for "concerns" without discussing it with me or allowing me the opportunity to resolve the problemsWhen the issue could have easily been resolved if someone would have elected to meet me for a move-out/end of lease walk-through.
Regards,*** ***

The tenant refused an offer of several hundred dollars to move out early.  We asked him to leave that Friday as we had the next family moving in on the 1st.  Instead, he decided to attempt to clean the house himself and didn't follow the instructions on the move out form.  If he had followed the instructions, he would have gotten his complete deposit back.  His main complaint seems to be that I didn't meet him to walk through the house and give him a chance to further clean.  I had 20 move outs that day and did the best I could at getting around to everyone.  The owner was there most of the day.  The new tenants were there pressuring us to get the house ready.  Besides cleaning we also had to do a full interior paint and get the yard ready as he did no yard maintenance during his time there and it was quite overgrown.  I am specifically referring to the beds around the house.  As it was, it took a crew of 3 4 hours to get the house cleaned the stove was not touched and it took a long time to get ready.  The master shower was opaque with hard water residue and that took several hours, not to mention the blinds, windows, baseboards etc.  The owner chose to move forward with the cleaning crew as they knew he could never get it clean in time for the next family.  I think I need to emphasise that I am not the owner of the home, and was not a party to the contract.  I do what the owner's who employee me tell me to do.  If he truly believes he's been wronged, he needs to take it up with the owner's of the home.  They are the ones who decided whether or not it was clean enough, they decided to hire the cleaning crew and they oversaw the make ready.  I just distributed the deposit funds the way that I was instructed to and provided receipts showing what was charged for.  I hope this helps to clear things up for the tenant.

Complaint: 12416606
I am rejecting this response because: [redacted] did request that I move out on the 29th, but many of the claims he makes after that are simply false. 1.     He implies that that an offer was made, if I had moved out on the 29th I would have not been held responsible for cleaning and I would have received my full deposit. I was unable to move-out early because I was moving in with a friend, because my home was not ready to close until 8/15. I have a family of 4 and I was not going to burden any friends before absolutely necessary. After leasing the home for near 4 years I requested a one month extension on my current lease that would have been through the month of August, however [redacted] declined. I would have moved mid-month and he would have had 2 weeks to prepare the home for the next tenant. 2.     I did follow the instructions provided to me, I also tried to follow up with [redacted] by scheduling an appointment for a walk-through and to confirm everything was done to his satisfaction.3.     My primary complaint is that [redacted] blatantly disregards honoring the promise that was made “if we have any concerns we will notify you.” Instead of keeping his word and notifying me. “I’m sorry I wasn’t able to meet you that day, but we had people moving in that afternoon and had to move things along.” [redacted] does not work alone, he could have had someone else meet me, instead he choose to procrastinate and ignore the problem. Poor planning does not constitute an emergency.4.     [redacted] goes on to mention other “issues” that he found with the home.a.     Painting - This has nothing to do with our current discussion. Repainting the home before renting the property is an expected process or in my opinion it should be after having a tenant there for near 4 years. b.     Yard Maintenance – I did not put mulch down nor did I de-weed the backyard flowerbed that contained no flowers. However the yard was mowed prior to my move-out and for the yardwork that’s mentioned I was charged a fee that I’m not disputing.c.     In a previous email you said “You did an ok job, but it wasn’t as clean as it needed to be, so the owner brought in some more help” Now that I’ve involved a 3rd party you’re contradicting this statement with alternate facts implying the home was not very clean. 5.     Redirecting this issue to the owners of the home appears to be another sleight of hand trick employed by [redacted]. I’m now being told to contact the owners directly when previously I was advised that the owners requested they not be contacted directly and that they requested that [redacted] handle everything. Unfortunately [redacted] told me this over the phone or I’d also have an email to backup this claim as well. 
Regards,
[redacted]

I am a property manager.  Because of that, I am a third party to lease transactions.  This lease was between the owner of the property and the tenant.  The tenant's deposit is refunded based on what the owner instructs me to do.  I work for the owner, and  I represent the...

owner's interest.  The tenant failed to clean the home as specified in the move out instructions.  Specifically, the stove was untouched, and it took the cleaning crew several hours to get it cleaned.  The majority of the cleaning charge was for the stove.Additionally, he failed to clean the mini blinds, windows, and baseboards.  It took 3 women 4 hours to get the house ready for the next tenant.  The cleaning fee was deducted from his deposit as per the owner's instructions, and a receipt was sent to him.  If he believes that he has been harmed in some way, he needs to take this up with the owner of the property, as that is the person in charge of refunding the deposit.  Please let me know if you have any further questions.[redacted]