Complaint: [redacted] I am rejecting this response because: Regardless of the service that we received in the past, that does not excuse what is currently taking placeAs a matter of fact, it was their previous performance that brought us backWhat does mentioning what they did in the “past,” have to do with their poor performance today? It tells me that they have fallen off, and poor performance has become the normWith that said, our experience this time has been horrible and reliableWhile [redacted] Founder, has trivialized my complaint, it is fair to say that this service has been far from timely, extraordinary, or professionalThe bottom line is, photos were taken in June and 60-days later, we have NO photosWhat is timely, extraordinary, or professional about that? I personally called Mrs [redacted] and she admitted to receiving my message but chose NOT to return my callYou cannot clean that up; that is far from extraordinary professional serviceLet us be clear, there is NOTHING extraordinary, or professional, about a client waiting over 60-days for photos, leaving messages on a service that is so full, that no more messages can be left, and NOT having phone calls returnedAs a customer, it should not be my job to CHASE YOU DOWN! Oh, and stating that Mrs [redacted] was in contact with Mrs [redacted] during this time period, is a relative termHowever, if the phone calls were being answered and returned, we would already HAVE our photos and this complaint would not have been necessarySo, when [redacted] talks about, “Being in contact,” that is a relative termPlease remember, we STILL DO NOT have our photos, but he states, and I quote, “I feel that Mr [redacted] has reached out to you for intervention before there was a needMr [redacted] and his extended family received extraordinary, professional service ,” REALLY? We have waited 60-days, I think there was a NEED for interventionIt is obvious that we have different definitions of what is considered to be “extraordinary professional service.” This issue WILL NOT be resolved until ALL of my family members have their pictures professionally processed and delivered Regards, [redacted]
Our owner and representative *** *** had been in phone contact with Mrs*** during the time frame specified to select a mutual time to meetShe has since met with the *** familyThey have selected images to be provided to themCody Harris Photography had previously done family
portraits for the *** when their son was smallThey were satisfied with that experience and reached out to us to take graduation and family portraits at their home this timeWhile we were at their home we were glad to see the portraits from our prior photography for them, proudly displayed on their wallsI can certainly understand that he would be anxious to view the images taken, I feel that Mr*** has reached out to you for intervention before there was a needMr *** and his extended family received extraordinary, professional service and continue to do so to this dateThank you for your follow-up*** ** *** Founder
Complaint: [redacted]
I am rejecting this response because: Regardless of the service that we received in the past, that does not excuse what is currently taking place. As a matter of fact, it was their previous performance that brought us back. What does mentioning what they did in the “past,” have to do with their poor performance today? It tells me that they have fallen off, and poor performance has become the norm. With that said, our experience this time has been horrible and reliable. While [redacted] Founder, has trivialized my complaint, it is fair to say that this service has been far from timely, extraordinary, or professional. The bottom line is, photos were taken in June and 60-days later, we have NO photos. What is timely, extraordinary, or professional about that? I personally called Mrs. [redacted] and she admitted to receiving my message but chose NOT to return my call. You cannot clean that up; that is far from extraordinary professional service. Let us be clear, there is NOTHING extraordinary, or professional, about a client waiting over 60-days for photos, leaving messages on a service that is so full, that no more messages can be left, and NOT having phone calls returned. As a customer, it should not be my job to CHASE YOU DOWN! Oh, and stating that Mrs. [redacted] was in contact with Mrs. [redacted] during this time period, is a relative term. However, if the phone calls were being answered and returned, we would already HAVE our photos and this complaint would not have been necessary. So, when [redacted] talks about, “Being in contact,” that is a relative term. Please remember, we STILL DO NOT have our photos, but he states, and I quote, “I feel that Mr. [redacted] has reached out to you for intervention before there was a need. Mr. [redacted] and his extended family received extraordinary, professional service…,” REALLY? We have waited 60-days, I think there was a NEED for intervention. It is obvious that we have different definitions of what is considered to be “extraordinary professional service.” This issue WILL NOT be resolved until ALL of my family members have their pictures professionally processed and delivered.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: Regardless of the service that we received in the past, that does not excuse what is currently taking placeAs a matter of fact, it was their previous performance that brought us backWhat does mentioning what they did in the “past,” have to do with their poor performance today? It tells me that they have fallen off, and poor performance has become the normWith that said, our experience this time has been horrible and reliableWhile [redacted] Founder, has trivialized my complaint, it is fair to say that this service has been far from timely, extraordinary, or professionalThe bottom line is, photos were taken in June and 60-days later, we have NO photosWhat is timely, extraordinary, or professional about that? I personally called Mrs [redacted] and she admitted to receiving my message but chose NOT to return my callYou cannot clean that up; that is far from extraordinary professional serviceLet us be clear, there is NOTHING extraordinary, or professional, about a client waiting over 60-days for photos, leaving messages on a service that is so full, that no more messages can be left, and NOT having phone calls returnedAs a customer, it should not be my job to CHASE YOU DOWN! Oh, and stating that Mrs [redacted] was in contact with Mrs [redacted] during this time period, is a relative termHowever, if the phone calls were being answered and returned, we would already HAVE our photos and this complaint would not have been necessarySo, when [redacted] talks about, “Being in contact,” that is a relative termPlease remember, we STILL DO NOT have our photos, but he states, and I quote, “I feel that Mr [redacted] has reached out to you for intervention before there was a needMr [redacted] and his extended family received extraordinary, professional service ,” REALLY? We have waited 60-days, I think there was a NEED for interventionIt is obvious that we have different definitions of what is considered to be “extraordinary professional service.” This issue WILL NOT be resolved until ALL of my family members have their pictures professionally processed and delivered Regards, [redacted]
Our owner and representative *** *** had been in phone contact with Mrs*** during the time frame specified to select a mutual time to meetShe has since met with the *** familyThey have selected images to be provided to themCody Harris Photography had previously done family
portraits for the *** when their son was smallThey were satisfied with that experience and reached out to us to take graduation and family portraits at their home this timeWhile we were at their home we were glad to see the portraits from our prior photography for them, proudly displayed on their wallsI can certainly understand that he would be anxious to view the images taken, I feel that Mr*** has reached out to you for intervention before there was a needMr *** and his extended family received extraordinary, professional service and continue to do so to this dateThank you for your follow-up*** ** *** Founder
Complaint: [redacted]
I am rejecting this response because: Regardless of the service that we received in the past, that does not excuse what is currently taking place. As a matter of fact, it was their previous performance that brought us back. What does mentioning what they did in the “past,” have to do with their poor performance today? It tells me that they have fallen off, and poor performance has become the norm. With that said, our experience this time has been horrible and reliable. While [redacted] Founder, has trivialized my complaint, it is fair to say that this service has been far from timely, extraordinary, or professional. The bottom line is, photos were taken in June and 60-days later, we have NO photos. What is timely, extraordinary, or professional about that? I personally called Mrs. [redacted] and she admitted to receiving my message but chose NOT to return my call. You cannot clean that up; that is far from extraordinary professional service. Let us be clear, there is NOTHING extraordinary, or professional, about a client waiting over 60-days for photos, leaving messages on a service that is so full, that no more messages can be left, and NOT having phone calls returned. As a customer, it should not be my job to CHASE YOU DOWN! Oh, and stating that Mrs. [redacted] was in contact with Mrs. [redacted] during this time period, is a relative term. However, if the phone calls were being answered and returned, we would already HAVE our photos and this complaint would not have been necessary. So, when [redacted] talks about, “Being in contact,” that is a relative term. Please remember, we STILL DO NOT have our photos, but he states, and I quote, “I feel that Mr. [redacted] has reached out to you for intervention before there was a need. Mr. [redacted] and his extended family received extraordinary, professional service…,” REALLY? We have waited 60-days, I think there was a NEED for intervention. It is obvious that we have different definitions of what is considered to be “extraordinary professional service.” This issue WILL NOT be resolved until ALL of my family members have their pictures professionally processed and delivered.
Regards,
[redacted]