Revdex.com:At this time, my complaint, ID [redacted] regarding New York Glass has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Initial Business Response /* (1000, 11, 2015/07/14) */
Contact Name and Title: Rick
Contact Phone: XXX-XXX-XXXX
The customer brought the vehicle in for an alignmentWe could not align all four wheels due to bad parts on the rear, so we aligned the frontThis was explained to the customer at the
timeThe customer then brought the vehicle back the following month after the bad parts in the rear had been replacedAt this time, we were able to align the rearWhen you change the rear alignment, it changes the front alignment angles, so in effect we had to perform an all wheel alignmentThe customer was charged our standard fees for both servicesThese two alignments were two separate transactions; one had nothing to do with the otherAny time a customer puts new parts on a vehicle and we have to align it again, we charge them as the alignment angles change
OFFER:
Revdex.com:At this time, my complaint, ID *** regarding New York Glass has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID [redacted] regarding New York Glass has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding New York Glass has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Initial Business Response /* (1000, 11, 2015/07/14) */
Contact Name and Title: Rick
Contact Phone: XXX-XXX-XXXX
The customer brought the vehicle in for an alignmentWe could not align all four wheels due to bad parts on the rear, so we aligned the frontThis was explained to the customer at the
timeThe customer then brought the vehicle back the following month after the bad parts in the rear had been replacedAt this time, we were able to align the rearWhen you change the rear alignment, it changes the front alignment angles, so in effect we had to perform an all wheel alignmentThe customer was charged our standard fees for both servicesThese two alignments were two separate transactions; one had nothing to do with the otherAny time a customer puts new parts on a vehicle and we have to align it again, we charge them as the alignment angles change
OFFER:
Revdex.com:At this time, my complaint, ID *** regarding New York Glass has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID [redacted] regarding New York Glass has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]