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[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Customer was given a loaner car 10/26/Jeep was towed in for no start and needed battery to be replaced-customer was not charged for new batteryShop Foreman has driven car and vehicle was given operates as designed

[A default letter is provided here which indicates your acceptance of
the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
But for the record, it was negligence on your company's part that caused the delayYou had three weeks to provide documentation to the DMV and failed to do so in a timely manner
Regards,
*** ***

We apologize for any inconvenienceWe gave this customer many optionsShe can either to trade in her current vehicle for another vehicle, or she can sell the vehicle on her own and pay off the bank loanWe appraised the vehicle and customer wanted the same value
of when she purchased her vehicle, unfortunately the car fax reported the car stolen making it impossible to give her the same value from purchase

Complaint: ***
I am rejecting this response because:"Bolts would have broken much sooner than January 2016" That statement seems pretty subjective, what is the time frame for an over torqued bolt to break?? I would like to see the data on how long a bolt takes to break when over torqued; I am quite sure it does not exist "Clearly two bolts would hold a wheel in place" When lug nuts are over torqued the threading on the bolt is stretched resulting in the lug nuts overtime coming off of the lug nuts had come loose and fallen off and the remaining (one of which was a locked bolt) was holding the wheel on Obviously bolts were not meant to hold a wheel on and the stress resulted in those bolts snapping and the wheel coming off."Secondly why would only one wheel/tire be an issue" This is an excellent point and leads me to believe that the whole car could now be in question for safety issues The three remaining wheels which still contain the bolts and lug nuts that had been service by Hudson Jeep could have stretched threads and integrity issues A ticking time bomb of a safety issue, which could result in the death of the driver or other motorized on the road Seems like every bolt on the remaining wheels should be replaced to ensure they are not faulty Thank you for bring up the point that there could be integrity issues pertaining to all the wheels after the work your mechanic completed.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Customer purchased car from us 1/9/2016. Customer did owe us a $1500 balance that was paid on 1/22/2016. Deal was not officially complete till all monies due were recieved.Paperwork was then started to complete the MV and payoff on her [redacted] trade. On 2/1/2016 we tried to transfer customer's MV. NY...

DMV inforrmed us that customer MV paperwork could not be transferred because customer owed back penalty's on current MV. Customer paid MV on or about 2/3/2016. We will try again on 2/8/2016 to complete the NY MV transfer.Customer payments were sent on 2/4/2016. Check number [redacted]  in the amount of $4,434 within a 15 day time frame of deal being completed

We are working on getting this customer refunded as soon as possible.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

I've contacted the customer, provided them with current status on plates/registration. Motor vehicle agency required additional info which took time.Working on getting the plates processed in few day's, Customer's made aware.

Clearly if all wheels were over torqued consumer would have had exact problem on all four wheels as stated in consumer response.

Good morning,On a repair done in August of 2015 with a tire rotation if the bolts were over torqued they would have broken much sooner than January of 2016. If all bolts/lug nuts were over torqued as claimed why only 3 of 5 bolts were broken. Clearly two bolts would still hold a wheel in place and...

not cause a wheel to fly off as claimed. Not sure what has happened to the last 2 lug nuts/ bolts on the wheel that supposedly flew off. Secondly why would only one wheel/tire be an issue and not all four wheels/tires. Clearly this issue does not occur 5 months later...