Revdex.com,Thanks for the notice regarding our service to [redacted] ***and your assistance in assuring [redacted] that Heartwood Rebuilding Servicestakes her complaint seriously and had been working to alleviate the defects inher cabinetsThe fact that we had to go through a big box store to purchase thematching cabinets and parts for her repairs, (that unfortunately came indefective) made it difficult to arrange for the manufacturer’s representative toinspect and provide non-defective partsThe rep was off most of the month ofDecember and the cabinet company closed for weeks over ChristmasIn this light,I would agree that the process took too longI will contest her contentionthat we have not kept her informed and we even possess the notes and emails tosupport that contention.12/23/via email1/13/via phone conversation1/16/via email1/23/via email2/2/via email2/3/via email2/4/via email2/19/via email2/19/via email2/24/via email [redacted] repairs were completed on 2.26.15.Thanks, [redacted]
Revdex.com,Thanks for the notice regarding our service to [redacted] ***and your assistance in assuring [redacted] that Heartwood Rebuilding Servicestakes her complaint seriously and had been working to alleviate the defects inher cabinetsThe fact that we had to go through a big box store to purchase thematching cabinets and parts for her repairs, (that unfortunately came indefective) made it difficult to arrange for the manufacturer’s representative toinspect and provide non-defective partsThe rep was off most of the month ofDecember and the cabinet company closed for weeks over ChristmasIn this light,I would agree that the process took too longI will contest her contentionthat we have not kept her informed and we even possess the notes and emails tosupport that contention.12/23/via email1/13/via phone conversation1/16/via email1/23/via email2/2/via email2/3/via email2/4/via email2/19/via email2/19/via email2/24/via email [redacted] repairs were completed on 2.26.15.Thanks, [redacted]