Coudron Construction LLC

It appears this issue began with the appointments for the minor children in April of 2016.At that time, Dad (Jeremy) brought them in for new patient cleaningsIt was their first time visiting our officeHe did not have an insurance card with him or know who his insurance carrier wasOur receptionist offered to check online as he did provide the name of his employerThe site did not list him as having any coverageRegardless of that the claim was submitted to the insurerOur front desk staff left Jeremy several telephone messages asking him to contact the insurer and provide the information they were requestingWe did subsequently receive payment in May toward the April service dateThe minor boy was seen again in June for treatmentWe spoke to the insurance company in August requesting an update on the claim status from June and was told that Jeremy had not responded to numerous calls and correspondence from them regarding information they needed from himThey would not be paying on any claims until this information was receivedWe contacted Jeremy asking him to follow up with his insurerEventually we did receive a payment from the company in September, The balance on the account is the out of pocket portion that the patient owesThe amount is $and we will continue to attempt to collect this balance.As to the claim by Ms [redacted] that one of their friends was denied an appointment because of their connection, we flatly denyThe idea that we would share financial and treatment information with a prospective patient is just something that we would not and did not doWe take HIPAA protocols and privacy practices very seriously in our office.Thank you for your attention to this matter and if you have any further questions please feel free to contact meBest Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not sure how to proceed with thisMy husband followed the advice of the receptionist of not paying until the insurer issue was resolvedJust yesterday we received a letter that the remainder of the bill will be sent to a collection agencyAs far as our financial information being shared, to deny it is absolutely ludicrousIf needed, I can attempt to obtain a written statement from the third party who it was given toI am just not sure who or where to send it to Regards, Jen ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not sure how to proceed with thisMy husband followed the advice of the receptionist of not paying until the insurer issue was resolvedJust yesterday we received a letter that the remainder of the bill will be sent to a collection agencyAs far as our financial information being shared, to deny it is absolutely ludicrousIf needed, I can attempt to obtain a written statement from the third party who it was given toI am just not sure who or where to send it to Regards, Jen ***

The address that I have for Asphalt Pave is *** *** *** *** *** *** ** ***I have visited this location as wellAsphalt Pave does not have office space at this building, they only use it to receive mail

All issues of the insurer have been
resolved and they have paid all they are going to on these claims. As I stated
in my previous correspondence, the balance that is on the account is the
patient's out of pocket portion. Insurance does not pay 100% of the fee, they
pay a percentage. We will continue to attempt to collect this balance of
$221.98. If Mr. [redacted] would pay this balance by the end of 2016 we would
remove the interest charge of $4.02. We have attempted to reach Mr. [redacted] by
telephone on numerous occasions. November 2, 2016, we left him a message saying
that the insurer had paid all they were going to and the balance was owed by
him. I also left messages for him on 12/2 and 12/16 asking him to return my
call to discuss the balance and the letter from the Revdex.com. We have received no
response from Jeremy to our attempts to address these issues with him. We have
not been communicating with Ms. [redacted] as she is not a guarantor on the account
nor a patient of our office.If Ms. [redacted] would like to have a statement
from the third party she references as having received improper information
from our office, we would be open to reviewing it. We have the capability with
our telephone system to access recordings of calls, so we would like to have
the name of the person and when they made the call to our office so that we may
follow up. She may send the statement to you or our office, either works for
us.

It appears this issue began with
the appointments for the 2 minor children in April of 2016.At that time, Dad (Jeremy) brought them in for new patient
cleanings. It was their first time visiting our office. He did not have an
insurance card with him or know who his insurance carrier was. Our...

receptionist
offered to check online as he did provide the name of his employer. The site
did not list him as having any coverage. Regardless of that the claim was
submitted to the insurer. Our front desk staff left Jeremy several telephone
messages asking him to contact the insurer and provide the information they
were requesting. We did subsequently receive payment in May toward the April
service date. The minor boy was seen again in June for treatment. We spoke to
the insurance company in August requesting an update on the claim status from
June and was told that Jeremy had not responded to numerous calls and
correspondence from them regarding information they needed from him. They would
not be paying on any claims until this information was received. We contacted
Jeremy asking him to follow up with his insurer. Eventually we did receive a
payment from the company in September, 2016. The balance on the account is the
out of pocket portion that the patient owes. The amount is $221.98 and we will
continue to attempt to collect this balance.As to the claim by Ms. [redacted] that one of their friends was
denied an appointment because of their connection, we flatly deny. The idea
that we would share financial and treatment information with a prospective
patient is just something that we would not and did not do. We take HIPAA
protocols and privacy practices very seriously in our office.Thank you for your attention to this matter and if
you have any further questions please feel free to contact me. Best Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not sure how to proceed with this. My husband followed the advice of the receptionist of not paying until the insurer issue was resolved. Just yesterday we received a letter that the remainder of the bill will be sent to a collection agency. As far as our financial information being shared, to deny it is absolutely ludicrous. If needed, I can attempt to obtain a written statement from the third party who it was given to. I am just not sure who or where to send it to. 
Regards,
Jen [redacted]