Coughlin's Heating and Cooling Reviews (3)
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Coughlin's Heating and Cooling Rating
Address: 25 Coe Ave, Oakfield, New York, United States, 14125
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Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I would not recommended this business to others for boiler installation or repair.Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, I would not recommended this business to others for boiler installation or repair.Regards, *** ***
As per our conversation today about the complaint made about my business on March 18, 2017, and assigned an ID of ***. The job that was done, according to the client, was not done right. After multiple times of going and trying to satisfy the customer, nothing I did seemed to make
him happy. So I then told him to call someone else and see what they can do. The company he called did a lot of unnecessary work in my eyes, and beyond what I quoted for the job. So, after the customer asked me to reimburse him for all the other company did, I refused, but told him that I will pay some, but not the amounts that he was demanding. He gave me a set delivery date of when I should get the money to him, but I did not submit to those demands. After consulting with my lawyer, he directed me to send a letter of what I will cover and what I do not feel I am responsible for. So, I sent him the attached letter along with a $check to cover what I felt was a reasonable refund, which he cashed right away within the first days of the month of February, this year In addition, I added at the end of the letter that if he cashed the check that he acknowledged that Coughlin’s Heating and Cooling is not responsible for anything more. Furthermore, the check stated in the memo part that this was paid in full. If you need further information, please do not hesitate to contact meSincerely, Sam Coughlin