Country Financial

The customer purchased a recliner and sofa from us on 6/2/These items were floor models purchased "As Is"On July 27, they notified us that the recliner had some service issues with the fabric separating on the seatEven though they were purchased "as is" we put the claim thru the manufacturer (Hughes Furniture) and the manufacturer ordered new fabric for the recliner to be repairedThe customer did not want to wait for the fabric to come in so we allowed them to reselect a new recliner [redacted] 's wife reselected a different recliner on 8/22/and signed the invoice agreeing to the terms of saleWe gave them full credit for the original recliner ($305) toward the new recliner which was $The difference was the $We feel we went above and beyond for this customerI have attached both a copy of the original order and the reselected order for your reference

Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ May 19, Revdex.com of Illinois Attn: [redacted] Re: File Number: XXXXXXXX Complainant: [redacted] COUNTRY Mutual Insurance Company(r) Dear Ms***: This letter is in response to your correspondence dated May 5, regarding the complaint filed by [redacted] We will provide a written response to Mr [redacted] in accordance with our complaint management procedures Sincerely, COUNTRY Mutual Insurance Company [redacted] Executive Customer Relations [redacted] @countryfinancial.com Toll Free: XXX-XXX-XXXX

Initial Business Response /* (1000, 10, 2015/06/12) */
June 12,
Revdex.com of Central Illinois, Inc
Harrison
Peoria, IL
Re: Case ID: ***
Complainant: ***
To Whom It May Concern:
This letter is in response to your
correspondence dated June 1, regarding the complaint filed by***
We have been in contact with Ms*** and have provided a written response to his complaint in accordance with our complaint management procedures
Sincerely,
COUNTRY Mutual Insurance Company(r)
***
Executive Customer Relations
Email: ***countryfinancial.com
Phone: ***

We are providing msGilbertson with a written response to her complaint in accordance with our complaint management procedures
Sincerely,
Country Financial
*** ***
Customer Relations Representative

MY HUSBAND AND I HAD A FLOOD IN OUR HOUSE ON JULY 13, WE FILED A CLAIM WITH OUR INSURANCE COMPANY (COUNTRY FINANCIAL) THEY SENT OUT AN ADJUSTER AND AN APPRISAL, UNTIL THIS DATE I HAVE NOT HEARD ANYTHING FROM COUNTRY FINANCIAL I'M AND MY HUSBAND IS I HAVE FELT IN MY KITCHEN OR TIMES, BECAUSE I FLOOR IS MESSED IN THE KITCHEN AND BATHROOM I'M AT MY WITTS END AND DON'T WHAT TO DO ABOUT GETTING THE INSURANCE COMPANY TO COVER THE DAMAGES IN MY HOUSE I HAVE FURNISHER IN MY BASEMENT MESSED UP WITH WATER AND MOLD
Product_Or_Service: NONE
Order_Number: NONE
Account_Number: NONE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I'm sending you the original copy of our sale of the recliner and sofa which says floor model there all floor model but no as is they wrote that later.I told u Jason said my wife could sign my nameI did not give her permission to do so, because he said it would be a even exchange and I woul'nt have to come with her.Thank you
Regards,
*** ***

Customer received merchandise on 6/11/He called us with his issues and we set up the service call for 6/13/Our service technician touched up the dings the customer complained about and also corrected the door on the HutchAt the time the customer was satisfied with the repairs on the
Dining Set. I have attached the service record with his signature for your referenceThe table and of the chairs the customer purchased were in fact floor models sold as isThe customer was aware of this and it is clearly stated on his invoiceI have attached a copy of his invoice. We still came out and addressed his concernsWe have re-ordered a new dresser for the customer as it was damaged during delivery to him. As far as the construction of the products we do not design the products and therefore we do not have the ability to change this design on anything when the products are received as it would void the warranty*** Company is a $billion company and therefore stand behind the products through any of their dealers

Subject: Complaint #***Dear Revdex.comI have received a letter of complaint about calls to a *** *** in Condon, OregonMs*** is not a client of ours, nor do we have her information in our data baseWe do not do random calls for insurance sales; as all of our business is on a referral basis
onlyI do not know whom is calling Ms***; but is did not come from our officePlease let me know what you find out! Thanks so muchDonald D***

Jason never told the customer that it would be an even exchange*** *** spoke directly with the owner who let him know we would give full credit of the original purchase toward the new recliner, which we did*** *** signed the invoice on behalf of her husband because it was our understanding *** *** was in poor health and could not come into the storeThe price on the new recliner was clearly on the recliner and on the invoice at $When Mostafa first let *** *** know that his wife had signed the invoice he said that no one had signed the invoice and only after mailing it him did he admit that it was his wife that signed it

The customer purchased a recliner and sofa from us on 6/2/16. These items were floor models purchased "As Is". On July 27, 2016 they notified us that the recliner had some service issues with the fabric separating on the seat. Even though they were purchased "as is" we put the claim thru the...

manufacturer (Hughes Furniture) and the manufacturer ordered new fabric for the recliner to be repaired. The customer did not want to wait for the fabric to come in so we allowed them to reselect a new recliner. [redacted]'s wife reselected a different recliner on 8/22/16 and signed the invoice agreeing to the terms of sale. We gave them full credit for the original recliner ($305) toward the new recliner which was $509. The difference was the $220.32. We feel we went above and beyond for this customer. I have attached both a copy of the original order and the reselected order for your reference.

To Whom It May Concern:   This letter is in response to your correspondence dated June *4, 20*7 regarding the complaint filed by Barbara Jean [redacted].   A letter was mailed to Ms. [redacted] on June 2, 20*7 to address her questions within the complaint. After receiving this follow up request, on June *5, 20*7, a Billing supervisor contacted Ms. [redacted] by telephone and resolved this matter in accordance with our complaint management procedures.   Sincerely,  COUNTRY Mutual Insurance Company

August 14, 2017  Revdex.com 8100 N University St Peoria, IL 61615  RE: Case #[redacted]  To Whom it May Concern,  Thank you for your August 7, 2017 notification in the matter of case #[redacted]. Please be advised the Company is working directly...

with the policyholder in accordance with our complaint management procedures.  Sincerely, COUNTRY Mutual Insurance Company® Bloomington, IL [redacted] Executive Customer Relations

Initial Business Response /* (1000, 5, 2016/10/31) */
October 31, 2016
Revdex.com
112 Harrison
Peoria, IL 61602
RE: Case #19046840[redacted]
COUNTRY Preferred Insurance Company(r) Auto Policy P02AXXXXXXX
To Whom It May Concern:

Thank you for your 10/24/2016...

notification in the matter of Case #XXXXXXXX. Please be advised the Company has already responded directly to Mr. [redacted]' concerns in accordance with our complaint management procedures.
Sincerely,
COUNTRY Preferred Insurance Company(r)
Bloomington, IL
[redacted]
Executive Customer Relations
cc: Southern Arizona Agency Manager, XXXXX
[redacted] Financial Representative 7259
Initial Consumer Rebuttal /* (3000, 7, 2016/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they didn't say anything !!! BILLING WAS FROM MONTH TO MONTH. WE DIDNT USE IT THAT MONTH AND WE ARE NOT PAYING FORTHAT MONTH. I HAVE HAD THIS INSURANCE COMPANY SINCE THE 90 S ! AND I WAS TOLD THEM I WAS PAYING FOR ONE ONE IN AHEAD.AND WILL NOT PAY FOR SOMETHING I DIDNT HAVE THAT MONTH.

I am rejecting this response because:Country Financial has send a letter  to explain things which I already was made aware of. they mad mistakes so they will have to pay for those mistakes. I do not have to pay for there mistake.  I want them to refund all of the 242.77 and the billing department can send a check for 2 of the bank fee's I received due to CF taking funds out early then on the day we agreed on the 25 of every month. I would be happy to provide bank statements to prove this....... CF has not contacted me by phone to deal with this matter....From March to may We had NO Ins Coverage and they did not contacts to informed us... we have terminated out auto policy with CF due to CF in ability to conduct processional business with out money.. they abused there trust and their word ... I never gave them permission to take money out on May 17,2017... there for they stole my money and I want it back.......

November 20, 2017     Revdex.com 8100 N University St Peoria, IL 61615   RE: Case #[redacted]     To Whom it May Concern,   Thank you for your November 13, 2017 notification in the matter of case #[redacted]. Please be advised the Company...

has mailed a response directly to the account holder in accordance with our complaint management procedures.   Sincerely, COUNTRY Trust Bank ® Bloomington, IL    [redacted] Executive Customer Relations

To Whom it May Concern:
The attached letter is in response to your correspondence dated February 16, 2017 regarding the complaint filed by [redacted].
We will provide a written response to Mr. [redacted]'s complaint in accordance with our complaint management procedures.
Sincerely,
COUNTRY...

Preferred Insurance Company

October 6, 2017  Revdex.comServing Central Illinois Heart of Illinois Revdex.com8100 N UniversityPeoria, IL  61615  Re:       ID #1[redacted]—Donnie A. [redacted]  To Whom It May...

Concern:            Thank you for your September 29, 2017 notification in the matter of ID #1[redacted].  Please be advised the Company has mailed a response directly to Mr. [redacted] in accordance with our complaint management procedures. Sincerely,COUNTRY Mutual Insurance Company® Bloomington, IL   [redacted]Executive Customer Relations

Initial Business Response /* (1000, 5, 2015/11/16) */
November 16, 2015
Revdex.com of Central Illinois, Inc.
112 Harrison
Peoria, IL 61602
Re: Case ID: XXXXXXXX
Complainant: [redacted]

To Whom It May Concern:
This letter is in response to your...

correspondence dated November 10, 2015 regarding the complaint filed by [redacted].
We have been in contact with Mr. [redacted] and have provided a written response to his complaint in accordance with our complaint management procedures.
Sincerely,
COUNTRY Preferred Insurance Company(r)
[redacted]
Executive Customer Relations
Email: [redacted]@countryfinancial.com
Phone: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company accepted my assertion that their agent shouldn't have issued the policy. The company backdated the policy to the date of inception, and I was told to disregard another billing that was sent to me as well. I presume, based on this, they have pulled their file from the collection agency they reported my account to, but in the meantime I filed a dispute with that agency to be certain. Assuming this is the last of this issue, I am satisfied that the company's response to my complaint with the Revdex.com has been handled satisfactorily.

...

                                        ...⇄ June 28, 2017   Revdex.com 8100 N University St Peoria, IL 61615 RE: Case #12277718-[redacted]   To Whom it May Concern,   Thank you for your July 19, 2017 notification in the matter of case #12277718.  Please be advised the Company is working directly with the policyholder in accordance with our complaint management procedures.   Sincerely, COUNTRY Casualty Insurance Company® Bloomington, IL     [redacted] Executive Customer Relations Tell us why here...

August 4, 2017  Revdex.com8100 N University StPeoria, IL 61615  RE: Case #[redacted]   To Whom it May Concern,  Thank you for your August 1, 2017 notification in the matter of case #[redacted]. As the result of a previously filed Georgia Better...

Business Bureau complaint, the company has responded directly to the policyholder in accordance with our complaint management procedures.  Sincerely,COUNTRY Mutual Insurance Company®Bloomington, IL [redacted]Executive Customer Relations