Thank you for allowing us an opportunity to respond to complaint ID# [redacted] , submitted to by Mr [redacted] * [redacted] Mr [redacted] filed a complaint related to service work performed by Courtesy Coin in September In September 2012, our service technician, ***, traveled to Mr [redacted] ’s home to repair his [redacted] golf arcade gameAt that time, it was determined the game’s monitor was not working, and Mr [redacted] authorized Courtesy Coin to purchase a used monitor for the gameOnce we received the monitor, [redacted] installed it, tested the arcade game and found it to be in good working condition Unfortunately, we have no records indicating that Mr [redacted] attempted to contact us a month after the repairs were madeOur records indicate, however, that Mr [redacted] initially contacted us in January indicated that his [redacted] golf game was no longer workingHe told us his game had sound but no picture When Mr [redacted] called in January, our office manager took the message and passed it along to ***, our service technicianUnfortunately, ***’s calendar was booked several weeks out, and he was not able to make any additional service appointmentsMr [redacted] called a second time at the end of JanuaryHe was again told [redacted] was unavailable, and it was recommended he contact us after the Super Bowl, when our schedules begin to slow down He agreed, and when Mr [redacted] called the afternoon of Monday, February 3, he was connected with ***Mr [redacted] conveyed that he wanted his game repaired within the next day or two [redacted] explained the earliest he could schedule service with him was Friday, February At that time, Mr [redacted] became very frustrated, and [redacted] recommended that, if he needed the game repaired sooner than Friday, he might consider contacting another firmMr [redacted] hung up on [redacted] and that was the last we heard from him We understand why Mr [redacted] is upset, and we apologize for not being able to schedule a service appointment as quickly as he would have preferredHowever, when we did attempt to schedule an appointment, the date was not acceptable with Mr [redacted] , and he elected to end communications with Courtesy Coin Since we last spoke to Mr [redacted] , we were informed by [redacted] ***’s manufacture, Incredible Technologies, stopped making parts for games as old as Mr [redacted] This means, parts are no longer available for any [redacted] 2004-arcade gameWhile we appreciate Mr [redacted] ’s frustrations, we are, regretfully, no longer able to assist him his service request Should you have any questions regarding the content of this message, please contact me directlyI appreciate your time, and I thank you for allowing us the opportunity to respond to this complaint Kind regards, [redacted] Director of Business Operations [redacted] - office [redacted] - fax
Thank you for allowing us an opportunity to respond to complaint ID# [redacted] , submitted to by Mr [redacted] * [redacted] Mr [redacted] filed a complaint related to service work performed by Courtesy Coin in September In September 2012, our service technician, ***, traveled to Mr [redacted] ’s home to repair his [redacted] golf arcade gameAt that time, it was determined the game’s monitor was not working, and Mr [redacted] authorized Courtesy Coin to purchase a used monitor for the gameOnce we received the monitor, [redacted] installed it, tested the arcade game and found it to be in good working condition Unfortunately, we have no records indicating that Mr [redacted] attempted to contact us a month after the repairs were madeOur records indicate, however, that Mr [redacted] initially contacted us in January indicated that his [redacted] golf game was no longer workingHe told us his game had sound but no picture When Mr [redacted] called in January, our office manager took the message and passed it along to ***, our service technicianUnfortunately, ***’s calendar was booked several weeks out, and he was not able to make any additional service appointmentsMr [redacted] called a second time at the end of JanuaryHe was again told [redacted] was unavailable, and it was recommended he contact us after the Super Bowl, when our schedules begin to slow down He agreed, and when Mr [redacted] called the afternoon of Monday, February 3, he was connected with ***Mr [redacted] conveyed that he wanted his game repaired within the next day or two [redacted] explained the earliest he could schedule service with him was Friday, February At that time, Mr [redacted] became very frustrated, and [redacted] recommended that, if he needed the game repaired sooner than Friday, he might consider contacting another firmMr [redacted] hung up on [redacted] and that was the last we heard from him We understand why Mr [redacted] is upset, and we apologize for not being able to schedule a service appointment as quickly as he would have preferredHowever, when we did attempt to schedule an appointment, the date was not acceptable with Mr [redacted] , and he elected to end communications with Courtesy Coin Since we last spoke to Mr [redacted] , we were informed by [redacted] ***’s manufacture, Incredible Technologies, stopped making parts for games as old as Mr [redacted] This means, parts are no longer available for any [redacted] 2004-arcade gameWhile we appreciate Mr [redacted] ’s frustrations, we are, regretfully, no longer able to assist him his service request Should you have any questions regarding the content of this message, please contact me directlyI appreciate your time, and I thank you for allowing us the opportunity to respond to this complaint Kind regards, [redacted] Director of Business Operations [redacted] - office [redacted] - fax