Coverdell & Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

April 19, BB Chicago and Northern Illinois Attn: Caitlin [redacted] N Wabash Ave, Ste Chicago, IL Re: [redacted] ** Case #: Dear Ms***, This letter is in response to your recent correspondence regarding [redacted] **We are confident the following information will be beneficial and answer your questions and concerns Our records indicate that on October 10, Mr [redacted] enrolled in the Savings Ace program when he completed an order form via the Internet at a website sponsored by TravelosityThe landing page through which Mr [redacted] enrolled explained the terms of the offer, including, that the Savings Ace program came with a thirty-day trial period, during which he could use the benefits; the monthly membership fee would not be charged until after the end of the trial period; the membership could be cancelled during the trial period without incurring any cost by simply calling the program’s toll-free number; the monthly membership fee would be automatically charged each month to Mr [redacted] ’s account; the membership could be cancelled at any time after the expiration of the trial period and the monthly membership fee would no longer be charged In order to enroll in the program, Mr [redacted] was required to complete an online order form and provide his personal information, including his name, address and credit card number To confirm his enrollment, he was then required to enter his e-mail address and then click on a button labeled “Submit” after reviewing the terms of the programBased on his acceptance of the offer, an e-mail was sent to Mr [redacted] at j [redacted] @ptd.net confirming his enrollment in the Savings Ace program and providing him with his membership ID number and a link to the Savings Ace website so he could access his benefits On November 9, 2010, after the trial period ended, Mr [redacted] was charged the $membership fee for the Savings Ace programMr [redacted] was then charged the following: monthly fees of $19.95; monthly fees of $23.95; monthly fees of $27.95; monthly fees of $32.95; and monthly fees of $ On February 4, 2016, Mr [redacted] ’s Savings Ace membership was cancelled per his requestAlthough Mr [redacted] enrolled in the program by completing and submitting an online order form, customer satisfaction is important to us Therefore, we have issued a full refund for membership fees in the amount of $1,784.85, which should post to Mr [redacted] ’s account within the next three to five business days If you have any additional questions, please do not hesitate to contact me Sincerely, Denise [redacted] Customer Service Resolution Specialist [redacted] Tell us why here

Initial Business Response / [redacted] (1000, 5, 2014/02/28) */ February 28, Revdex.com Attn: [redacted] N Wabash Ave STE Chicago, IL 60611- Re: [redacted] Case #: XXXXXXXX Dear Mrs [redacted] This letter is in response to your recent correspondence regarding the accident death insurance coverage for [redacted] We are confident the following information will be beneficial and answer your questions and concerns The Accidental Death program was offered to Mrs [redacted] as preferred customer of [redacted] BankIn order to enroll in the program Mrs [redacted] completed the application and mailed it backMrs [redacted] was covered for $10,in Accidental Death Insurance benefitsThe premium for her insurance coverage is $per yearThe insurance coverage was cancelled on February 1, for nonpayment of premium As of July 1, the administration of insurance services have moved from IAS in Minneapolis, Minnesota to Plan Administrator in Chicago, IllinoisWe apologize for any confusion that the change in the administration of Mrs [redacted] 's Accidental Death Insurance policy has causedUnfortunately, due to the timing of the change we were unable to notify insured(s) in advance of the changeHowever, prior to the renewal of coverage, we did mail Mrs [redacted] three bills requesting the payment for the insurance premium We would like to apologize to Mrs [redacted] for the frustration that she experienced when contacting customer service regarding the premium payments that she made through her bank's online bill pay serviceAfter further research, we identified that the former administrator IAS had accepted premium payments through an online bill pay serviceUnfortunately, our administration services are not set up at this time to accept premium payments through online bill pay services If Mrs [redacted] would like to continue her Accidental Death insurance coverage, she can mail in her premium payment to us directlyUpon receipt of her premium payment, the coverage will be reinstated with no interruption in the coverage If you or Mrs [redacted] have any further questions, please don't hesitate to contact me directly at the number belowI will be happy to assist you! Sincerely, [redacted] Customer Service Resolution Specialist 773/XXX-XXXX Final Consumer Response / [redacted] (2000, 7, 2014/03/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the timely response from Denise Kroll, Customer Service Resolution Specialist representing Coverdell & CoverdellAfter receipt of her response I contacted her to confirm continuity of my coverage and to verify the address to send paymentShe was very pleasant and professionalThank you Revdex.com and Coverdell for the assistance I received in this matterI do hope, however, the customer service procedures will be addressed as well

Initial Business Response / [redacted] (1000, 5, 2015/05/20) */ May 20, Revdex.com Attn: [redacted] NWabash Ave Ste Chicago, IL XXXXX Re: [redacted] Case #: XXXXXXXX Dear Ms[redacted] This is in response to your recent correspondence concerning a complaint filed by [redacted] We are confident the following information will be beneficial and answer your questions and concerns Ms [redacted] enrolled in the Todays Escapes membership on March 2, Todays Escapes is an exclusive gift card program that offers members rebates on their gift card purchasesAt the time Ms [redacted] enrolled in the program, it was designed to renew in January of the following yearEach year following Ms***' enrollment, the credit card associated with her membership was automatically charged the annual membership fee on the last business day in January Ms [redacted] contacted customer service on January 20, and provided a new credit card numberPer her request, the credit card account on file was updated with the new account informationOn January 30, 2015, we attempted to charge Ms [redacted] the $membership fee for the renewal of her Todays Escapes membership to the card that she providedWe attempted to collect the payment from the credit card account for the next daysUnfortunately, the card did not allow the charge to go through and the membership was cancelled on April 30, Unfortunately, once membership is cancelled our guidelines do not allow reinstatement of a membership as these programs are no longer being offeredHowever, on [redacted] 8, 2015, an exception was made for Ms [redacted] to reactivate her Todays Escapes membership and Ms [redacted] provided us a new MasterCard to charge her for the $membership feeOn [redacted] 9, 2015, her credit card was successfully charged the membership fee and Ms***' membership is reactivated If you or Ms[redacted] have any further questions, please don't hesitate to contact me at the number belowI will be happy to assist you! Sincerely, [redacted] Correspondence Specialist [redacted]

April 19, BB Chicago and Northern Illinois Attn: Caitlin [redacted] N Wabash Ave, Ste Chicago, IL Re: [redacted] **Case #: Dear Ms***, This letter is in response to your recent correspondence regarding [redacted] **We are confident the following information will be beneficial and answer your questions and concernsOur records indicate that on October 10, Mr [redacted] enrolled in the Savings Ace program when he completed an order form via the Internet at a website sponsored by TravelosityThe landing page through which Mr [redacted] enrolled explained the terms of the offer, including, that the Savings Ace program came with a thirty-day trial period, during which he could use the benefits; the monthly membership fee would not be charged until after the end of the trial period; the membership could be cancelled during the trial period without incurring any cost by simply calling the program’s toll-free number; the monthly membership fee would be automatically charged each month to Mr [redacted] ’s account; the membership could be cancelled at any time after the expiration of the trial period and the monthly membership fee would no longer be chargedIn order to enroll in the program, Mr [redacted] was required to complete an online order form and provide his personal information, including his name, address and credit card number To confirm his enrollment, he was then required to enter his e-mail address and then click on a button labeled “Submit” after reviewing the terms of the programBased on his acceptance of the offer, an e-mail was sent to Mr [redacted] at j [redacted] @ptd.net confirming his enrollment in the Savings Ace program and providing him with his membership ID number and a link to the Savings Ace website so he could access his benefits On November 9, 2010, after the trial period ended, Mr [redacted] was charged the $membership fee for the Savings Ace programMr [redacted] was then charged the following: monthly fees of $19.95; monthly fees of $23.95; monthly fees of $27.95; monthly fees of $32.95; and monthly fees of $ On February 4, 2016, Mr [redacted] ’s Savings Ace membership was cancelled per his requestAlthough Mr [redacted] enrolled in the program by completing and submitting an online order form, customer satisfaction is important to us Therefore, we have issued a full refund for membership fees in the amount of $1,784.85, which should post to Mr [redacted] ’s account within the next three to five business days If you have any additional questions, please do not hesitate to contact meSincerely, Denise [redacted] Customer Service Resolution Specialist [redacted] Tell us why here