Cox Personnel, Inc

I have received the letter you have sent regarding a complaint made by *** ***I have spoken with *** and issued her a refund the same dayAs a courtesy Ideal Image that has developed payment plans for our guests that are not able to do traditional financing.*** signed a contract with us
on 9/ 19/ *** was at that time put on our special in house recurring payment plan, authorizing our company to charge her debit card through the PayPal system*** agreed to a month payment plan for her treatment package This plan allowed *** to have her treatments done in accordance with her contractThis payment plan should have ended in August of 2013, however the plan was in default for a year period The original credit card provided by *** was repeatedly declined *** provided us with several different credit card numbers, each time promising to pay off her defaulted balance with monthly payments, including the last change in May of 2015, therefore giving us permission to process her past due balance of$167.78.We have tried very hard to work with *** Our goal is to provide superior customer service to each and every one of our guestsWe sincerely apologize if the guest feels we did not meet her expectations.Please feel free to contact me at any time *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This response is a complete lie as the corporate office agreed this was an unauthorized payment as they see I only gave one credit card in 2012 for automatic payments and saw my new credit card was given over the phone in May 2015 as a 1 time transaction. This is the only reason my account was refunded because the corporate office got involved and emailed what they were seeing which showed without a doubt this was taken illegally. I advised [redacted] who took the payment there is no way she can just go into my account and charge it without me authorizing and she consistently said yes she could and if I worked at a bank I should know that. I advised her because I work at a bank is the reason I know she cannot do that..[redacted] called me after corporate got in contact with them apologizing to me and advised it was an error as someone gave her my account information amongst her paperwork to charge it. That didnt make since being as though I gave my card via phone for a one time payment in May 2015 and randomly in August they take a full payment of 167.38. No matter what this is illegal and violates the FDCPA law. I am even more pissed of at this response with the lies being told of me giving several different cards ,etc..Yes I gave a different credit card in 2012 and signed for auto payments only on that card but that card was stolen and my card info was changed. I also was involved in a very severe car accident where a school bus ran a stop sign and totalled my vehicle in which set me back alot due to injuries and financially. Along with having 5 deaths in my family which I explained in May when I called advising of the issues I had but wanted to ensure paying this balance off. The rep I spoke fully understood and advised it was a one time payment as I would need to come in to sign a new authorization form for auto payments [redacted] advised me the day she charged my account illegally that the rep that took my payment over the phone shpuld not have. I was even more upset that after my complaint to the Revdex.com requesting to speak with the owner, the office manager called and said the owner mever gets involved and she is the only person I could speak with . Then she tried to justify the unauthorized payment. If this was an authorized payment the corporate would not have gotten involved to make sure [redacted] refunded my account as prior them calling her  [redacted] advised me there was no way she was refunding my account as she was allowed to just charge my account without my authorization since I had a balance and I gave auth in 2012 for 1 yr with another card. That didnt make any sense to me nor to the corporate office. Its really sad this franchise in DE has unethical practices and the owner and management team here encourages it. Im happy to know there was a corporate number and the corporate office was able to assist.
Regards,