Unfortunately we received an inaccurate payoff on customer's previous loanWe are sorry for the misunderstanding but it still does not change the customers obligation We deposit all checks and have a company policy of business days to return any deposit given by check However we encouraged the customer to stop payment on her check if she could and we would reimburse her the charge She fails to mention that in her complaint The matter is closed as far as Crowley is concerned Tom M [redacted] General Manager
[redacted] purchased a "used" [redacted] that had no floor mats in it He negotiated all weather mats into the purchase which he received "After" the purchase Mr [redacted] found the original factory window sticker in the vehicle which listed the carpeted mats when the truck was new which it was not This had nothing to do with [redacted] purchaseCrowley does not owe [redacted] further We are sorry that he is upset but the matter is closed as far as Crowley CJD is concerned Thank you[redacted] Operations Manager
Complaint: [redacted] I am rejecting this response because: I, [redacted] give $2,dollars down payment for the [redacted] when I buy the car , and yes I give the car as a trade in because that was the only way your dealer will work with me because your dealer always refuse to fix the car problems even when the car still under warranty from your dealerAnd yes I buy the [redacted] from [redacted] dealer when you took my car as trade in but you never say that I give you over $3,dollars again for the [redacted] and at the end where are the 2,dollars I give you for the [redacted] when in your dealer the sales manager tell me that I wouldn't go to loss the 2,dollars and I never said that I cover the cost of the rental car for over a week out of my pocket when your dealer have the car when I bring the car to be checked , because they tell me your dealer don't do loaners but I see other people drive in loaners from your dealer when they got their car in service in your dealer , plus the $dollars I do for the payment of a car that I use only days on almost months and for that reason I don't think this situation is over until you guys accept that your dealer sell me the car knowing all the problems the car have and that your dealer took my $dollars that I will like to know where that money are because I give you over $3,dollars as a down payment for the [redacted] .and the only reason your dealer do everything in your power to work with me was because I bring you to the court and you guys know I will win because your dealer do really bad and not right when work with me thank you Sincerely, [redacted]
Website Complaint Response: Ms [redacted] did purchase a [redacted] Civic on April 18, They financed the vehicle for Months with [redacted] She voluntarily purchased gap insurance and a service contract on deliveryAll paper work is properly completed and signedShe was never told that she had to purchase any after sale itemsShe has been contacted by our Finance Manager [redacted] and was given instructions how to cancel the service contract and gap protection if she so desiresKindest regards [redacted] General Manager 5/31/2:30:PM
From: [redacted] Sent: Monday, April 21, 1:PM To: [redacted] Subject: Complaint ID # [redacted] Dear Ms [redacted] , I have spoken to Mr [redacted] on many occasions He has received what he has paid for in its entirety All paperwork is accurate and signed properly by Mr [redacted] The matter is closed as far as Crowley is concerned No further concessions will be madePlease call or email if you have any questions Thank you [redacted]
Complaint: [redacted] I am rejecting this because : Once again [redacted] said it was pending the remaining balance on vehicle being traded in [redacted] has done this before!!! I will not be blackmailed into buying a vehicleIf Crowley wants to give a dealership credit it can be done by *** card or used at any other Crowley dealership because this cus***er will not do business with them Sincerely, [redacted]
[redacted] CJD has no further comment As stated in our previous reply, the matter is closed as far as we are concerned We hope that Mr [redacted] enjoys his new vehicle [redacted] General Manager
When Mr [redacted] picked up the vehicle, The scratch on the front bumper was reviewed with the team manager and the technician who work on the vehicleit is our determination that the vehicle was not damaged by usAlso our repair orders clearly states that any damages that occur to vehicles in our lot that is beyond our control is not the responsibility of the dealershipIf we had damaged the vehicle we would simply repair it at no cost to the customerThat is not the case [redacted] Service Manager, Crowley Chrysler
Unfortunately we received an inaccurate payoff on customer's previous loanWe are sorry for the misunderstanding but it still does not change the customers obligation We deposit all checks and have a company policy of business days to return any deposit given by check However we encouraged the customer to stop payment on her check if she could and we would reimburse her the charge She fails to mention that in her complaint The matter is closed as far as Crowley is concerned Tom M [redacted] General Manager
[redacted] purchased a "used" [redacted] that had no floor mats in it He negotiated all weather mats into the purchase which he received "After" the purchase Mr [redacted] found the original factory window sticker in the vehicle which listed the carpeted mats when the truck was new which it was not This had nothing to do with [redacted] purchaseCrowley does not owe [redacted] further We are sorry that he is upset but the matter is closed as far as Crowley CJD is concerned Thank you[redacted] Operations Manager
Complaint: [redacted] I am rejecting this response because: I, [redacted] give $2,dollars down payment for the [redacted] when I buy the car , and yes I give the car as a trade in because that was the only way your dealer will work with me because your dealer always refuse to fix the car problems even when the car still under warranty from your dealerAnd yes I buy the [redacted] from [redacted] dealer when you took my car as trade in but you never say that I give you over $3,dollars again for the [redacted] and at the end where are the 2,dollars I give you for the [redacted] when in your dealer the sales manager tell me that I wouldn't go to loss the 2,dollars and I never said that I cover the cost of the rental car for over a week out of my pocket when your dealer have the car when I bring the car to be checked , because they tell me your dealer don't do loaners but I see other people drive in loaners from your dealer when they got their car in service in your dealer , plus the $dollars I do for the payment of a car that I use only days on almost months and for that reason I don't think this situation is over until you guys accept that your dealer sell me the car knowing all the problems the car have and that your dealer took my $dollars that I will like to know where that money are because I give you over $3,dollars as a down payment for the [redacted] .and the only reason your dealer do everything in your power to work with me was because I bring you to the court and you guys know I will win because your dealer do really bad and not right when work with me thank you Sincerely, [redacted]
Website Complaint Response: Ms [redacted] did purchase a [redacted] Civic on April 18, They financed the vehicle for Months with [redacted] She voluntarily purchased gap insurance and a service contract on deliveryAll paper work is properly completed and signedShe was never told that she had to purchase any after sale itemsShe has been contacted by our Finance Manager [redacted] and was given instructions how to cancel the service contract and gap protection if she so desiresKindest regards [redacted] General Manager 5/31/2:30:PM
From: [redacted] Sent: Monday, April 21, 1:PM To: [redacted] Subject: Complaint ID # [redacted] Dear Ms [redacted] , I have spoken to Mr [redacted] on many occasions He has received what he has paid for in its entirety All paperwork is accurate and signed properly by Mr [redacted] The matter is closed as far as Crowley is concerned No further concessions will be madePlease call or email if you have any questions Thank you [redacted]
Complaint: [redacted] I am rejecting this because : Once again [redacted] said it was pending the remaining balance on vehicle being traded in [redacted] has done this before!!! I will not be blackmailed into buying a vehicleIf Crowley wants to give a dealership credit it can be done by *** card or used at any other Crowley dealership because this cus***er will not do business with them Sincerely, [redacted]
[redacted] CJD has no further comment As stated in our previous reply, the matter is closed as far as we are concerned We hope that Mr [redacted] enjoys his new vehicle [redacted] General Manager
When Mr [redacted] picked up the vehicle, The scratch on the front bumper was reviewed with the team manager and the technician who work on the vehicleit is our determination that the vehicle was not damaged by usAlso our repair orders clearly states that any damages that occur to vehicles in our lot that is beyond our control is not the responsibility of the dealershipIf we had damaged the vehicle we would simply repair it at no cost to the customerThat is not the case [redacted] Service Manager, Crowley Chrysler